Customer Reviews for Luna Tire Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Luna Tire Services

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Frank C.
Rating:

Customer did not leave a comment.

James R.
Rating:

Small parking lot but overhaul we really liked the service we received.

Kathryn K.
Rating:

I have used this location many times and I intend to use it again. The van they gave me was clean and the process of renting it was easy. They were pretty slammed when I arrived so I didn’t get much of a chance to look things over (the location is rather small, when they pull out the vehicle it blocks a fair amount of their driveway). Sometimes it can be difficult pulling in/out of the location. The pads I got were very dirty- so much so that I had to clean dirt and debris off of the furniture they were placed under. My understanding is they get the pads already bagged so it’s not necessarily the location’s fault. I would just recommend people check them before they get on their way.

Gabriel G.
Rating:

Customer did not leave a comment.

Jose B.
Rating:

Customer did not leave a comment.

gadiel C.
Rating:

Customer did not leave a comment.

elena G.
Rating:

From drop to finish it was great. Keep in mind I went to two locations, but they were both very helpful. Thanks for assisting my move!

April H.
Rating:

Location wasn't notified that the appointment was set. Uhaul also scheduled the appointment when the business hours was closed. Uhaul also charged me incorrectly once changing the appointment. When I didn't agree to the charges no one called me and they still charged my account. Very displeased with Uhaul services but Luna location was great.

Keith D.
Rating:

The location was actually small and a little dumpy, but the attendant was super nice and helpful, which made it good overall.

CHARLES L.
Rating:

I don’t fault the individuals at this location for willful wrongdoing, but I was very displeased in the return process, suggesting negligence on their part. They were not transparent about providing a receipt during business hours, when I arrived. I dropped the truck off in the afternoon on the same day of pick up. It took them over 8 days to check in the truck and close my transaction. I had to call uhaul several times to make sure the transaction is closed to avert possible charges. Caused undue stress in a move during the school year. I appreciate uhaul customer service for making sure the transaction was closed appropriately. For future moves, I will select alternative locations for pick up and drop off.

Laura V.
Rating:

The location its kind small, not too good clean contitions, but the service was okay.

Mavhaver S.
Rating:

Terrible experience. Bad customer service. I was over charged

audrey S.
Rating:

Customer did not leave a comment.

edward D.
Rating:

The location was hard to get in and out for parking...otherwise good location close to home...

Bernard M.
Rating:

Tell this location to have someone on staff to properly help customers. They made an attempt to charge me for an extra day oh, and I have to contact customer service, instead of anyone at that location helping me to resolve the issue. Also, someone on their staff, or the next renter stole my handicap placard. When I contacted the location, no one would help me!

Megan E.
Rating:

Don't send a bunch of messages asking where the equipment is in the middle of the outlined rental period we communicated multiple times.

Noel P.
Rating:

Love this place. Staff was friendly and very helpful.

Kathryn K.
Rating:

Drop off space is a little tight, but I don’t really know how they would fix that. The guy who helped me with my return was great.

Tim O.
Rating:

Customer did not leave a comment.

Sylvia G.
Rating:

Customer did not leave a comment.

Emico R.
Rating:

Customer did not leave a comment.

Jay H.
Rating:

new website based system very hard to connect to and extremely slow---equipment availability listing not accurate

Lester M.
Rating:

The whole experience was spectacular, on short notice I needed a way to get my car home from California with one call I had a tow dolly and was on my way

Mark V.
Rating:

Customer did not leave a comment.

Paul R.
Rating:

the owner was the nicest person. very helpful and hospitable.

Hien M.
Rating:

Customer did not leave a comment.

William B.
Rating:

A bit of computer delay...no ones fault, and no problem in the long run. Great service overall and a great help in my kids' move. We'll recommend this location.

ELEOREN S.
Rating:

I chose location due to proximity to where we live but I will come back here for the neighborly feel of dealing with Roy Luna. He has been very respectful and patient with me even when I first didn’t know how to use the U-haul app. The store is quite busy but Roy didn’t make me rush. I also like that I am supporting a local business.

Israel B.
Rating:

The rental pick-up process took up basically an hour because the person at the desk didn't receive my driver's license photos even though I sent them 4 times all with successful prompts saying they were submitted. Not sure if this was a technical issue but nonetheless it wasted an unnecessary amount of time. Person at the desk was also rather unhelpful and didn't seem to try to fix what he could on his end and stated there was nothing he could do and that without the photos I couldn't take the truck. This was eventually resolved when I simply just called another Uhaul to check for available trucks on that very day and explained the situation, they themselves over the phone were able to just verify my identity and approved the application shortly after. I'm not sure how the pickup location that expected me and had all my information on the computer couldn't approve my application for a about 40-50 minutes yet someone over the phone was able to do it within 5 minutes. The truck itself also seemed to have a defective AC as it wouldn't blow cold air even though it was on and made noise, I had to turn it off and on a few times for it to work eventually. It's a shame this was my first Uhaul experience as after this I doubt I'll be considering it next time.

Arthur A.
Rating:

Excellent service all in all!!

Nadine B.
Rating:

Customer did not leave a comment.

Joshua V.
Rating:

The location at which where I picked up the trailer was fine. However, my overall experience with U-Haul was beyond TERRIBLE. I now consider U-Haul to be the most incompetent company I’ve ever had to work with. And considering my journey was from California to Illinois, I very much needed U-Haul to be better equipped.

John C.
Rating:

Your app is terrible! After selecting from my desired pick up, the app automatically changed the location to a place 20 miles away! Same for return. Your phone customer service team was awesome though and very responsive. Have some hard stops on your app like making a van unavailable for 1 way trips. Have a close inventory count from your locations. If I'm choosing from one location, I would like to know if that location has it available - not after I gave you my cc info and reserved the vehicle.

Roy B.
Rating:

Roy was very helpful !

estella F.
Rating:

Customer did not leave a comment.

Mike S.
Rating:

Customer did not leave a comment.

chris K.
Rating:

Customer did not leave a comment.

Jose C.
Rating:

Customer did not leave a comment.

Jose C.
Rating:

Customer did not leave a comment.

roy L.
Rating:

Customer did not leave a comment.

Trung N.
Rating:

There was nothing wrong just we forgot to check for the trolly that we rented.

STEPHEN B.
Rating:

Customer did not leave a comment.

Nick P.
Rating:

The staff was very helpful and i recommend their busiiness.

Roderick Evan D.
Rating:

Customer did not leave a comment.

Hondco Z.
Rating:

My name and email were mispelled. Please double check with client for the name and email for next time. Thank you!

Francisco M.
Rating:

Not happy at all with the overcharged for gas.

tae U.
Rating:

Customer did not leave a comment.

Linda E.
Rating:

Was helped right away, everything went very well. Luna employee was exceptional with a great personality.

Esiquio S.
Rating:

Customer did not leave a comment.

jessica R.
Rating:

great customer service.

Jessica B.
Rating:

Wasn’t prepared. I checked in online but still had to give the rep everything again and he was working on phone so it took longer. But nice

Jaiganesh S.
Rating:

Customer service and cargo van was good.

julian V.
Rating:

Customer did not leave a comment.

beatrice S.
Rating:

Customer did not leave a comment.

Sherrie P.
Rating:

Customer did not leave a comment.

Hong D.
Rating:

Customer did not leave a comment.

Binh N.
Rating:

Customer did not leave a comment.

Chien Hsuan S.
Rating:

Customer did not leave a comment.

Cheryl-Ann H.
Rating:

The guy that works there is so professional and helpful. A good man, for sure.

Mitchell K.
Rating:

The truck was not ready when i got their, i received the truck with next to no gas, an that is after they supposedly went to refuel the truck. The people there where slow as can be. over all it took more than 30 minutes just to get the vehicle. and another 30 for them to process the return, the employee who filled it claimed to have filled it to 7/8ths of a tank, and I am glad i took a photo of when is first got in the truck as the actual reading was 1/8th I left the truck back with them with 1/4 of a tank because of this.

Amorsolo T.
Rating:

Customer did not leave a comment.

Douglas K.
Rating:

Great service, the reason I'm a repeat customer!

kevin R.
Rating:

Customer did not leave a comment.

ernesto P.
Rating:

Although they were very busy they acknowledged our arrival and attended us in a professional manner. We got all of our questions answered

Brian R.
Rating:

The trailer tow great no problems at all !!!

Douglas K.
Rating:

very helpful, thanks

Joe R.
Rating:

Roy was very helpful

Sheilla C.
Rating:

Customer did not leave a comment.

Earl V.
Rating:

Customer did not leave a comment.

jim H.
Rating:

Customer did not leave a comment.

Matthew S.
Rating:

The phone number for the location was incorrect.

Truc N.
Rating:

Customer did not leave a comment.

Alex A.
Rating:

Truck needs windshield wipere

charles G.
Rating:

The owner was very helpful and personable.

Kim A.
Rating:

Place is totally shady, ended up with a weird deposit of $89.14 even though I used a card, the truck was badly out of alignment, and heat from the engine was blasting onto my foot during the 3 hour drive.

Duc V.
Rating:

The gas level was way below average but was recorded as above average. I drove it for 9 miles and put in a gallon of gas but the needle did not even move to half tank. When I returned and complained about it. I was told it was my fault because I didn't check it. Technically it's true, and I was willing to pay for it. But that is just poor service at best and deceitful practice at worst. Will never come back there for another rental

Rowena Anne L.
Rating:

Luna Tires was so friendly and extra helpful with my moving van reservation! Everything was clean and it was super easy to drive. Thank you so much!!

Leon P.
Rating:

windshield washer is not working!

Ray F.
Rating:

This location will soon be closed. The person who runs the location is professional and a pleasure to do business with. Once this location closes, the U-Haul company needs to strive to keep the person I worked with involved with U-Haul. I am sorry I don't remember his name.

William B.
Rating:

Customer did not leave a comment.

Jorge A.
Rating:

Nothing, Everything is excellent ??

Irene R.
Rating:

Customer did not leave a comment.

Nikki P.
Rating:

Customer did not leave a comment.

BENJAMIN J.
Rating:

Customer did not leave a comment.

Jorge A.
Rating:

No coments

Marcus S.
Rating:

Very good customer service

frederick G.
Rating:

Our experience was lacking customer information or any or consideration about the closing early of the office and gate before the time given to us during rental application process, which stated 6PM. When we return the van by 5:45 PM we were shocked to find the front gate locked and our car left inside inaccessible and no sign to let as know they had to close early than 6Pm. We waited outside the gate and other customer returning truck had the same experience and left before the owner came by and saw us there waiting. He was apologetic , he just said he had an appointment. We were hoping to have some kind of concession for what we paid for the inconvenience. but he was not willing to work with us.

Denise M.
Rating:

Customer did not leave a comment.

Sonia G.
Rating:

Customer did not leave a comment.

Jinyan C.
Rating:

Customer did not leave a comment.

fransico C.
Rating:

Customer did not leave a comment.

Niki A.
Rating:

Customer did not leave a comment.

Melanie D.
Rating:

People very nice and helpful. Very convenient location and competitive pricing.

Jordan W.
Rating:

Customer did not leave a comment.

Srilatha V.
Rating:

Customer did not leave a comment.

Emilie W.
Rating:

The manager at this shop is such a great guy. He is patient, kind, and knowledgeable. This is the second time I have rented from Luna Auto Sales for my U-Haul, and I will definitely come back again the next time I have need of a rental truck.

Gregory S.
Rating:

After we loader vehicle on transport tailor tire went flat.We drive to gas station to put air in tire. We checked tires every 2 hours to make sure tire was inflated with air. But we noticed tire was getting low.

RAUL A.
Rating:

10 min unloading time.. very fast service A+

Jordan W.
Rating:

Customer did not leave a comment.

Eric V.
Rating:

The location was ok but I'm not happy with U-Haul because I reserved a 17' truck and it wasn't available. Tried to contact U-Haul to try to get another 17 truck but you never answered. In the end, the manager in the location was able to give me a 10 truck but it wasn't the one I was looking for. It made our move slower.

No reviews have been submitted for this location.

Back
To Top