Customer Reviews for Luna Tire Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Luna Tire Services

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Noel P. on

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Love this place. Staff was friendly and very helpful.

Kathryn K. on

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Drop off space is a little tight, but I don’t really know how they would fix that. The guy who helped me with my return was great.

Tim O. on

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Sylvia G. on

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Emico R. on

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Jay H. on

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new website based system very hard to connect to and extremely slow---equipment availability listing not accurate

Lester M. on

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The whole experience was spectacular, on short notice I needed a way to get my car home from California with one call I had a tow dolly and was on my way

Mark V. on

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Paul R. on

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the owner was the nicest person. very helpful and hospitable.

Hien M. on

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William B. on

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A bit of computer delay...no ones fault, and no problem in the long run. Great service overall and a great help in my kids' move. We'll recommend this location.

ELEOREN S. on

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I chose location due to proximity to where we live but I will come back here for the neighborly feel of dealing with Roy Luna. He has been very respectful and patient with me even when I first didn’t know how to use the U-haul app. The store is quite busy but Roy didn’t make me rush. I also like that I am supporting a local business.

Israel B. on

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The rental pick-up process took up basically an hour because the person at the desk didn't receive my driver's license photos even though I sent them 4 times all with successful prompts saying they were submitted. Not sure if this was a technical issue but nonetheless it wasted an unnecessary amount of time. Person at the desk was also rather unhelpful and didn't seem to try to fix what he could on his end and stated there was nothing he could do and that without the photos I couldn't take the truck. This was eventually resolved when I simply just called another Uhaul to check for available trucks on that very day and explained the situation, they themselves over the phone were able to just verify my identity and approved the application shortly after. I'm not sure how the pickup location that expected me and had all my information on the computer couldn't approve my application for a about 40-50 minutes yet someone over the phone was able to do it within 5 minutes. The truck itself also seemed to have a defective AC as it wouldn't blow cold air even though it was on and made noise, I had to turn it off and on a few times for it to work eventually. It's a shame this was my first Uhaul experience as after this I doubt I'll be considering it next time.

Arthur A. on

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Excellent service all in all!!

Nadine B. on

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Joshua V. on

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The location at which where I picked up the trailer was fine. However, my overall experience with U-Haul was beyond TERRIBLE. I now consider U-Haul to be the most incompetent company I’ve ever had to work with. And considering my journey was from California to Illinois, I very much needed U-Haul to be better equipped.

John C. on

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Your app is terrible! After selecting from my desired pick up, the app automatically changed the location to a place 20 miles away! Same for return. Your phone customer service team was awesome though and very responsive. Have some hard stops on your app like making a van unavailable for 1 way trips. Have a close inventory count from your locations. If I'm choosing from one location, I would like to know if that location has it available - not after I gave you my cc info and reserved the vehicle.

Roy B. on

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Roy was very helpful !

estella F. on

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Mike S. on

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chris K. on

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Jose C. on

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Jose C. on

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roy L. on

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Trung N. on

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There was nothing wrong just we forgot to check for the trolly that we rented.

STEPHEN B. on

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Nick P. on

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The staff was very helpful and i recommend their busiiness.

Roderick Evan D. on

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Hondco Z. on

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My name and email were mispelled. Please double check with client for the name and email for next time. Thank you!

Francisco M. on

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Not happy at all with the overcharged for gas.

tae U. on

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Customer did not leave a comment.