Customer Reviews for Maccullochs Truck Services Ltd
(U-Haul Neighborhood Dealer)

304 reviews

11 Bridge Ave   Stellarton, NS B0K1S0

(902) 752-4098

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/17/2021 - 12/1/2021: Closed

Services at this Location:

Contact Us

(902) 752-4098

11 Bridge Ave
Stellarton, NS B0K1S0

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/17/2021 - 12/1/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
2.0

We had a great deal.is trouble trying to pick up our truck via truck share and had to call and still wetr not able to pick up online and had to go into the location. The rep we felt with at mccullahs was NOT pleasant to deal with she was very rude and it felt likewe were an inconvenience to her, I realize the goal is to have zero personal contact during covid but in this situation we needed personal assistance. You may want to have a discussion with your stellarton rep and mccullahs and advise her to be more polite !! Thanks Amanda

Amanda V. 
Rating:
1.0

I will NEVER rent from a location that does not have a person there to give me the keys and do the paperwork again. It took me 1 hr 45 mins to be able to get a code to open the lockbox. The customer service agents were absolutely useless.

robert S. 
Rating:
1.0

The guy who refused to take back the Uhaul was extremely rude. He said it had to be returned to Pictou. He was extremely rude and nasty. I will NEVER deal with Uhaul at Macculloch's EVER again. I would pull their Uhaul dealership f

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
2.0

Frustrating

lloyd J. 
Rating:
5.0

Gordon from antigonish was very very helpful, kudos to him.

Joanne W. 
Rating:
1.0

We went 17 km and it cost $75 for gas. We questioned the attendant when we got to our destination. They agreed that something was off. Then when time to lis they disregarded our conservation and said “oh yes they are hard on fuel”. I have a trucking company. The reason for renting was because my truck was getting serviced. I know how a truck should operate on how much fuel. Very disappointed. Will never rent uhaul again.

fulton T. 
Rating:
5.0

a sign where the lock box is... cause it took us 10 minutes just to find it

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
3.0

Self serve check in. Didnt do anything with anyone. Parked truck did the return online and left.

Tristan G. 
Rating:
1.0

You over charged my visa debit

Candace B. 
Rating:
5.0

It took about 30 minutes to do the on-line pick, which added extra cost to my hired movers, otherwise, excellent service.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Stress and trouble free

MIKE W. 
Rating:
5.0

The staff were very helpful and made sure everything was properly hooked up before we left. Highly recommend this location for trailer rental.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Teresa F. 
Rating:
4.0

Very friendly, helpful and informative. Discussed other options for any future rentals to fit my needs. Offered me to stay inside while inspection upon return was done to stay out of cold. Pick-up location sent me out in the cold to walk around parking lot aimlessly for a truck not parked there.

Shelley M. 
Rating:
5.0

You doing great ! Help more people if possible.

Jamshid O. 
Rating:
3.0

Customer did not leave a comment.

Shawn Charles T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
4.0

Returning the vehicle late at night was a bit sketchy with very little light in the parking lot across the street (mind you, it was a very dark & rainy night as well). Plus, the access point is not marked in any way so we were just guessing we weren't driving over the curb. Overall, the process was very easy as a returning customer and we would certainly recommend this location. We have a blanket from the truck somehow still in our possession and will return it this week! ; )

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
2.0

Trailer was full of leaf debris. Lighting cable defective, I used one from an adjacent trailer. After hours return process is not mentioned at pick up and is not user friendly.

Terrance P. 
Rating:
3.0

You might want to get them to put a larger uhaul sign on the stellarton location.so a person not familiar with the area.could find it.

eric W. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
4.0

I rented a 26' truck and had no problems with the staff or truck!

Howard M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

I was told I had to have an earlier pick up time than I requested online to match their extended lunch break on Saturday. I was also told I could return it any time on Sunday because they weren't open. This resulted in uhaul double charging me, the miscommunication causes the customer to lose money for a day I didn't use the trailer? Doesn't make sense.

Nathan F. 
Rating:
4.0

Customer did not leave a comment.

The N. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

I have rented several times at this location and always received great assistance and service.

DAVID D. 
Rating:
1.0

My request was put in for sometime after lunch and they called and asked me to pick it up early because they wanted to close early. They were very rude and not helpful at all. They also did not have the truck I ordered and gave me a huge truck that I didn't even use half of. There was a perfectly good truck sitting in the lot which they claimed was rented but when we drove by the next day it was still there. The truck itself had many problems and required way more gas then my original smaller truck would have causing me to pay more. The fuel gage was broken and it was not a well kept truck. I am extremely disappointed and will most likely not be renting through this dealer again.

Laycie S. 
Rating:
4.0

More rental selection

john C. 
Rating:
1.0

The worst!!! I will never use you again!!! You only had the largest truck in the yard , I took one of them and could not drive it where I wanted to go . I was only able to do half of my work as it was a waste of my time and money . Naiff Harris 902-396-6521

NAFE H. 
Rating:
1.0

Truck needs service. Was overheating, and transmission was rough driving away from the dealer. Truck also was smoking on hills. I also returned the truck with more fuel than when I rented it and was charged $25 for fuel. Please call me at 902 258 7047

Chad M. 
Rating:
3.0

i was delayed by the computer system being down. Should have some backup system to get customers on their way.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Melissa Dawn R. 
Rating:
3.0

Customer did not leave a comment.

Allan K. 
Rating:
3.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

Caroll Anne B. 
Rating:
3.0

Customer did not leave a comment.

Murray O. 
Rating:
4.0

Everything went great not a problem. Thank you!

ERIC N. 
Rating:
3.0

Website says with the rental entitles me to one month free storage in either New Glasgow or Stellarton NS. When I asked I was told they would not do it. Why not? You advertise it you should do it.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Parking lot is in horrible shape, should be graded

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

Customer did not leave a comment.

stan R. 
Rating:
1.0

I will never rent another uhaul truck

SHAENDRA B. 
Rating:
3.0

Customer did not leave a comment.

Bruce O. 
Rating:
3.0

I am very upset as the website confirmed my pickup for Abercrombie and then after my husband arrives there he has to go to Stellarton. We've rented Uhaul products 4 times in the past year, I should have been offered a discount for the inconvenience.

Crystal J. 
Rating:
3.0

Customer did not leave a comment.

Donna P. 
Rating:
2.0

This was supposed to be a remote pickup with my cell phone. When I arrived there was no truck associated with my reservation. Then the Uhaul rep was extremely rude and threatened refuse to rent to me all because I called customer service rather then wait for her to arrive at the office. In addition, there was no record of the additional things I had requested (blanket and dollys). In the end, I played nice to calm her and got what I wanted. Not the way I like to start a moving day.

Heather H. 
Rating:
5.0

great service , thank you

STEVE R. 
Rating:
1.0

When I arrived there was no one around the uhaul section. When they finally came over we did up the paperwork and he gave me the keys and that was it. I then had to ask where the trucks were, they didn't even prepair a truck for me I had to walk across a busy road and then look through the 10 trucks for the one that was mine. It was a freezing cold day and they couldn't even have it warmed up? To top this all off the truck was so dirty I didn't want to touch anything in the cab. Once again uhaul you have failed me. I've rented at least 7 or 8 times from you and you have failed me each and every time!

Riley P. 
Rating:
3.0

Probably not much , the office is kind of hidden inside a much bigger business ...kind of like the tartar sauce in a 3 pc. order of fish and chips ...everyone wants the fish but the sauce ends up in the trash

scott M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
3.0

nothing

brian P. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

local service, they know me and I them by name

David H. 
Rating:
4.0

Customer did not leave a comment.

Leslie R. 
Rating:
3.0

I booked a 15 foot truck a very long time in advance. Wasn't available. I really didnt want to drive a 20 ft truck.

Melissa R. 
Rating:
3.0

Customer did not leave a comment.

Ian L. 
Rating:
5.0

Other than reducing your fees, there's nothing you can do, the truck was great, a bit hard on fuel, but worked great, and the representative at MacCulloch Trucking was fantastic!

KENNETH R T. 
Rating:
3.0

I am 82 yrs old. You would think that your service rep. would come out and help lift the trailer onto the hitch. Very Heavy and had to lift it.

RAY G. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
4.0

Customer did not leave a comment.

Christy C. 
Rating:
5.0

Customer did not leave a comment.

Clyde D. 
Rating:
5.0

The single greatest rental experience I've ever had.

COLIN W. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
4.0

Customer did not leave a comment.

Heidi S. 
Rating:
2.0

If requested equipment is not available at rental location inform customer prior to pick up.

jane G. 
Rating:
1.0

I have sent an email with pictures and an explanation of why I am so displeased with my Uhaul experience.

Megan B. 
Rating:
3.0

I live in Antigonish and had to travel to Stellarton as there were no trucks in Antigonish. This increased my costs significantly. The 15 foot truck I was given was old and hard to control on the road. It was also dirty. I am a returning customer and an experienced driver of trucks and was not impressed.

Dana D. 
Rating:
1.0

Went to pick up the truck on Saturday at 4:30pm took me a half hour to get all the paperwork done and tried to charge me for an extra day. They did not have my dolly I preordered. I moved the few things I had to and the returned the truck 24hr early and it was clean and they charged me an additional $25 to clean the truck. Then when I called about it the guy was rude and treated me like I was the idiot for not cleaning it. Over all this was a horrible experance.

Vernon E. 
Rating:
5.0

Customer did not leave a comment.

kelly R. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great service

SCOTT C. 
Rating:
3.0

Customer did not leave a comment.

Airiel E. 
Rating:
5.0

Customer did not leave a comment.

KENNY A. 
Rating:
5.0

Very friendly service and I need a 2 inch ball. Thier service department changed out my ball before I towed the trailer and changed it back to the original ball after the tow.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Bruce O. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
1.0

Customer did not leave a comment.

Rebecca S. 
Rating:
1.0

Was told when booked on site a truck would be prepared to travel, and ready to go. Not buried and frozen in a snow bank, and made to dug out myself. Time is money, and mine was wasted at this location.

Lance P. 
Rating:
4.0

The drop off office is across the street from the drop off yard. there should be a sign saying that. I had trouble with it being a one way rental and being from out of town didnt help. but there should be a sign in the drop off yard. I had to get on the phone with uhaul and have them figure it out for me which took some time and more delay since I couldn't drop off the trailer the night before due to no office on site. I was frustrated twice with that problem....... However, Staff was awesome. I would recommend it to a friend after I tell him that the office is across the street.

Sam K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT C. 
Rating:
1.0

No help at all. Tried calling beforehand to see if the truck was ready, no answer. Drove over, no one in the Uhaul office, 4 staff members helping 1 customer at the service desk. Asked for someone to help me at the Uhaul desk, was told they were busy with 1 person at the service desk. Unprofessional and uncooperative, will not rent from this location or recommend this location to other ppl.

Rob M. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Service was fast and friendly. Very affordable too. I would highly recommend this company to anyone moving

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
2.0

Nobody assisted me when I connected the trailer. I would've appreciated having someone confirm that I did everything correctly.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Terrance P. 
No reviews have been submitted for this location.

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