Customer Reviews for Main Gate Storage
(U-Haul Neighborhood Dealer)

164 reviews

1804 Marshall Rd   Jacksonville, AR 72076

(501) 982-2821

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 12 pm - 3 pm
  • Sun: Closed
Special Operating Hours
  • 4/22/2021 - 4/9/2022: Closed

Services at this Location:

Contact Us

(501) 982-2821

1804 Marshall Rd
Jacksonville, AR 72076

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 12 pm - 3 pm
  • Sun: Closed
Special Operating Hours
  • 4/22/2021 - 4/9/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

latasha P. 
Rating:
5.0

Customer did not leave a comment.

GREG B.  |  Overall Experience 
Rating:
4.0

The online checkin for equipment return was easy but involved.

JULIETTE N. 
Rating:
4.0

Parking space was limited.

Norman M. 
Rating:
1.0

Customer did not leave a comment.

Jada L. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Convenient location to the air base, and has a self-storage facility on the property. Used the drop-off box as the office was closed and received the email receipt the same day. No problems/issues experienced with the drop-off.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Hafid P. 
Rating:
5.0

Friendly, convenient, great place for military families.

Stan W. 
Rating:
5.0

I really appreciate the owner helping me out. He was actually closed for uhaul rentals but answered the phone and helped me out. I just needed a truck to get a mattress home and he made an exception. I had called every other truck rental in the area and he was my last chance. So I'm very grateful he answered the phone!

Penney P. 
Rating:
5.0

The General Manager was awesome. He knew I had already been put through the ringer and was having a rough start to my move. He was really helpful getting us processed, gave a concession on the truck cost and storage unit and generally helped to improve a crap experience. Really appreciate him.

Blaise C. 
Rating:
3.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Nelia J. 
Rating:
5.0

Carl was great and he helped me to pick the correct size trailer I needed. If the need arises again, he will be my go to.

Jim S. 
Rating:
2.0

Very difficult to return a trailer, no place to leave it or even turn around. A male came out and asked if we were dropping it off and then told us to stop and move the trailer somewhere else, I didn't even know if he was an employee or not, since the location was supposed to be closed after 12 noon.

Stefanie H. 
Rating:
3.0

Get this location to rent out equipment

Shanice C. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

Deneka S. 
Rating:
5.0

Carl did a great job and was very friendly while getting everything ready for me. The only suggestion I would make would be to make sure that with COVID-19, to wipe down the steering wheel and dashboard areas with disinfectant wipes between rental truck uses to make sure he and drivers are protected.

Paul P. 
Rating:
5.0

Dale was very helpful and courteous.

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
4.0

Tablet for quicker process

VALENTINO W. 
Rating:
5.0

Customer did not leave a comment.

Diane J. 
Rating:
3.0

The hours of operation are not what I expected and the website was down when I returned the trailer, so it couldn't be checked in.

Geraldine H. 
Rating:
4.0

Customer did not leave a comment.

Tammie B. 
Rating:
4.0

The blanket bundle and dolly that is left in truck for your option to with a charge takes up space. I didn't need either and it was kind of in my way and was space I could have used.

Laymond B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Nothing really... The guy was friendly and helpful, explained everything in detail. The facility was clean. Everything was great!!!!

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Kortney C. 
Rating:
5.0

Customer did not leave a comment.

jansel C. 
Rating:
5.0

Customer did not leave a comment.

Shernika G. 
Rating:
3.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Totally awesome

kenny G. 
Rating:
5.0

Amazing customer service and very helpful despite not having a reservation to drop the rental off at this location. Highly recommend

Vicki K. 
Rating:
5.0

Very friendly and the trucks are very clean. Smooth driving and well maintained. You guys are doing a great job!

Brinn H. 
Rating:
5.0

Customer did not leave a comment.

Melvin W. 
Rating:
5.0

Customer did not leave a comment.

michael E. 
Rating:
5.0

Carl Rice is Great!!

alan S. 
Rating:
5.0

Keep karl

charles C. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

chyanne H. 
Rating:
5.0

The gentleman at Maingate was amazing and very attentive and helpful.

Piper S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Thank you so much. Glad I had a 20foot truck.

juanita O. 
Rating:
5.0

Customer did not leave a comment.

Terrence D. 
Rating:
5.0

Great CS, yes I would recommend it!! C Convers

clemencia C. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

teneika J. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Truck was supposed to be at warden rd sherwood ar

Lindsey C. 
Rating:
2.0

Customer did not leave a comment.

Zavier L. 
Rating:
3.0

Agent was clueless on how to unhook a trailer. Want to hammer the screw type ball latch off.

William C S. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
5.0

Carl is AMAZING. The best of the BEST

IAN H. 
Rating:
5.0

Customer did not leave a comment.

LUEANN E. 
Rating:
5.0

Customer did not leave a comment.

OB S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA E. 
Rating:
5.0

Nothing had a great experience

lorena B. 
Rating:
5.0

Customer did not leave a comment.

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

stanley H. 
Rating:
4.0

Customer did not leave a comment.

ALEX H. 
Rating:
5.0

Customer did not leave a comment.

DARRYL G. 
Rating:
4.0

Nothing very happy with my help easy pick up and drop foo thank you

William D. 
Rating:
5.0

Not locations fault - I originally was picking up in Cabot to go south on 89. U-Haul called the day before and said to pick up in Jacksonville and mileage from Jacksonville to Cabot would be dropped. They weren't. I was lied to and inconvenienced at the same time. As for this Jacksonville location, I would use it for local.

Danielle M. 
Rating:
5.0

me and my wife love it there we move and need a uhaul truck 10 ????????????????

AMBER J. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
4.0

Customer did not leave a comment.

Peyton S. 
Rating:
5.0

Customer did not leave a comment.

IVY S. 
Rating:
4.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

Very friendly and professional

janet L. 
Rating:
1.0

It was awful! When I showed up the guy hooked my trailer up and realized the left blinker was out. I sat in his office for 20-30 minutes while he went to buy a new light and then ended up having to rewire it. 2 days later I start my car to test the lights before I leave for my trip and none of the lights work. Roadside assistance had to come and completely rewire the trailer. On top of that, the guy that rented me the trailer called me asking for my credit card information so he could "redo my contract" saying I'd have to give him my information over the phone. I'm very upset because I was taken advantage of. He should have just gotten me a new trailer but instead he seemed to be trying to steal money from me.

CAROLYN A. 
Rating:
5.0

nothing

Glenn E. 
Rating:
5.0

Great, friendly service!!! Carl truly believes in customer service!

Heidi S. 
Rating:
5.0

Carl was very nice and helpful.

leigh M. 
Rating:
5.0

Customer did not leave a comment.

Mikalya N. 
Rating:
5.0

keep customer support just as it is, Carl was the best, he made sure everything was right and even stayed late to allow me to pick up the truck. I will never go anywhere else but Main Gate Storage for my U-haul business. 5 stars for Carl

John B. 
Rating:
3.0

I think it's ridiculous that it cost me $150 to go from Jacksonville, AR to Little Rock, AR. That's highway robbery!! I will NEVER use U-Haul again!!

tamica M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

dominique C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Carl is a very great man, we had a few problems arise but thats life. I got the exact truck that I needed the pricing was great. Thank you for allowing me to rent your truck. Will only be using this uhaul site from here on out. Thank you Carl!!!!!!

JESSICA S. 
Rating:
4.0

If it hadn't been for Carl, my experience with Uhaul this time wouldn't have been favorable.

Diane R. 
Rating:
4.0

The gas pedal was sticking and the lights on the dash where the speed is didn't come on when driving at night with the lights on.

rachelle P. 
Rating:
5.0

Customer did not leave a comment.

perry O. 
Rating:
5.0

Customer did not leave a comment.

DIXIE S. 
Rating:
3.0

Customer did not leave a comment.

Rodger Y. 
Rating:
4.0

Customer did not leave a comment.

mike C. 
Rating:
4.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

rick J. 
Rating:
5.0

Great on time assistance with everything and very customer friendly.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Alrick H. 
Rating:
5.0

wonderful location great customer service,outstanding

CHERISH W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Kimberley J. 
No reviews have been submitted for this location.

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