Customer Reviews for M&M Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of M&M Mini Storage

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SCOTT C.
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The people whom with I dealt were professional and courteous. However, the equipment, a 15' box truck, showed signs of above and beyond abuse(I.e. multiple dents, missing a mirror, brake dust covered wheels, scrapes, dirty interior windows, etc.) but overall it was appeared useable. The rental agent and I had done a visual exterior pre-trip inspection and was assured the vehicle was ready to go. Shorty after leaving the rental agent heading down the road, the oil light on the dash, kept flashing on. As soon as I found a safe area to pull over, I checked the oil. No oil appeared on the dipstick. I called the agent and was told to purchase the needed oil and I would be re-embursed, which I was. The truck needed 4 quarts of oil to bring it up to the low limit. This alone made me question the thoroughness of the maintenance of these vehicles.I am glad I was only using the vehicle locally and wasn't planning on a long trip, not knowing what other mechanical issues that might of occurred.

James H.
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Customer did not leave a comment.

Edwin M.
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Thomas L.
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Michael L.
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ROBERT S.
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We had a 20' reserved at another location at 8am . we got a call and customer service called and said they only had a 15' at another location and will be ready at 9:30 am . we went to the location and the truck was not due back till 11am . That was a big time setback and a waste of our time having to go back for the truck . We also applied to do reservations on the app and it was not set up to do that . The lady at the storage facility was great but not happy with the way Uhaul handled the situation . We will be renting a 26' in about a month and we will be using penski unless Uhaul wants to make up for the hassle and inconvience. Thank you

Brian B.
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My reservation was for another location. I was never contacted to be told that my location was to be moved. Also the truck I reserved was not available so I was given a smaller truck for the same price as the bigger one. The people at both locations were awesome. U-Haul's lack of communication is troublesome. I was only sent notification of my location change as I walked out the door to head to the truck and begin my move. The locations deserve 5 stars, u-haul gets 1.5

charles S.
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Friendly and thorough service. Location easy to get in and out of.

kathy K.
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Customer did not leave a comment.

Michael H.
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Donna was great.

tiffany M.
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Great customer service

Martyn G.
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larry E.
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george A.
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Wrong addresss on website

Joseph S.
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Donna was very helpful with my rental very courteous and professional in helping to work through problems with ID app

Joseph G.
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The person I was dealing with was pleasant, courteous and very helpful. It was a pleasure to meet her.

Matthew D.
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Very helpful friendly agents

David B.
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Excellent friendly service

Vito N.
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Customer did not leave a comment.

Ron A.
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Charles B.
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The person who handles my rental in difficult circumstances (Covid19) was terrific. She was concerned about her health and mine and handles everything efficiently and profesionaly.

RONALD R.
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David C.
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gene T.
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MAUREEN B.
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Very helpful and friendly

John B.
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agent was excellent, very service oriented and a pleasure to deal with.

kenneth A.
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mark W.
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Janet F.
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These folks helped me get a trailer and get on my way on a rainy day and then gave the same good service on my return. Good job!

Anthony K.
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It just took a long time for the agent to review pictures and move forward with registration. After that it was fine

Coleen B.
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Not at all

carol H.
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I was incorrectly charged for insurance. Was supposed to be $14.00, per my request. I see, however, I was charged $28.00. May I expect a credit to my Master Card? Also, regarding this location - a bathroom would have been nice. The agent told us there is NO PLUMBING there. Thank you, Carol Harrison

Carl S.
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My biggest complaint is the price of rental almost tripled from the same rental this past June.

scott S.
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Everyone in the office was very helpful

William H.
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Customer did not leave a comment.

Joseph W.
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The turn getting back into the lot, especially with a 26' truck, was a challenge but I don't know what can be done about that.

Isaac M.
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Kathy Y.
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Very friendly and accomodating.

Norman K.
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barry T.
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Equipt (Truck )was great Clean and Ready to go

mark W.
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John H.
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Michael L.
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walter H.
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Friendly service

mark W.
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Customer did not leave a comment.

JIM M.
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Linda, the site manager, is a great asset to your company. This person has great qualities as a manager and as a person.

Christin G.
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JOE K.
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LeeBrian N.
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Dave S.
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We had a great experience!

Robert B.
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LISA D.
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Keep doing the same!

Daniel S.
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KARL Z.
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justin S.
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James L.
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The woman who helped me was extremely friendly and professional. Good pricing, online booking very convenient.

Lawrence McGehea M.
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Andrew G.
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THE BEST Uhaul location I ever used!

Kelly F.
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Customer did not leave a comment.

THOMAS S.
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Donald W.
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Linda at M&M Mini Storage was very helpful. She made the whole process a breeze! Thank you

Kelly F.
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Customer did not leave a comment.

Robert E.
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M&M was the second location and was very attentive. I originally booked at another location received a confirmation of time and equipment availability. Showed up at the property no one was at the office. Called the office to find that no one would be available until next day. that i needed to call 800 uhaul. I called and after speaking with 4 different customer service personnel, i was sent to M&M. The equipment was there no one to process the order. I ended up late for my appointment had to drive and pay for addidtional 10 miles of transport. Very poor system no one cared nor could anyone help.

Michael S.
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Less rate per mile.

Michael G.
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Customer did not leave a comment.

Breton P.
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The online experience was awful. The actual location and storage space manager were wonderful, but we first attempted to pick up via the online process and it was horrible. Would not recommend anyone use it. I understand there needs to be more security when picking up a vehicle via online but very unrealistic verifying process. And the online agent was extremely rude. Props to the manager at the M&M minion storage who saved the day for us.

Thomas D.
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The address was a little confusing. Breakwater Rd. would be more helpful.

Bertram H.
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no need for improvement here. very good experience.

BERTHA R.
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great service from the lady very pleasant

FRANCIS C.
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Customer did not leave a comment.

Victoria R.
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ROBERT B.
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It was a great experience, the lady that took care of us was wonderful.

francis A.
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Jim R.
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Fabulous service and follow thru after vehicle returned

mark W.
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Justina L.
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Stephenie L.
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Michael V.
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Joseph P.
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Mark G.
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edward D.
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Great product

Diane W.
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Joe V.
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great customer service

Roy M.
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Women who helped me was do nice.She helped me out explained everything to me..And helped me get trailer on!!!

carolyn C.
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The equipment was very old , absolutely disgustingly dirty.

Rebecca C.
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Customer did not leave a comment.

James L.
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Michael F.
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She was very nice, even swept out the water that leaked in overnight from a storm.

Ronald S.
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Jack M.
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Howard C.
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Donna was very nice & helpful. It's always great to deal with people like her.

FRAN A.
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Customer did not leave a comment.

Gary E.
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I feel I got cheated because I wasn't told the drop off time was 9:00am the next day. Plus where I had to pick up a truck added miles to my allowed mileage. Not happy.

Charlie C.
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Dennis F.
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FRAN A.
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Robert A.
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ROBERT W.
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KEITH B.
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JANETTE M.
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