Customer Reviews for M&N Towing
(U-Haul Neighborhood Dealer)

101 reviews

306 W 1st Ave   Parkesburg, PA 19365

(610) 857-5156

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2021 - 7/31/2021: Closed

Services at this Location:

Contact Us

(610) 857-5156

306 W 1st Ave
Parkesburg, PA 19365

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2021 - 7/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
3.0

Pick up and drop off was complicated and confusing

Oliver W. 
Rating:
3.0

Customer did not leave a comment.

Chris S. 
Rating:
2.0

The place was a dump, nobody around to help if you had a question about the pickup. The truck was clean but clearly had some type of mechanical issues with the transmission.

Derek S. 
Rating:
2.0

Contactless renting is a huge pain in the Ass. I spent 45 mins walking thru the process to get my van and 30 mins to drop off. This isn't self checkout at the market. Taking pics of your drivers license the inside of the van the inside of the cab pics of the dashboard. To damn time consuming !!!

thomas C. 
Rating:
5.0

I was handled with true professionalism and appreciated the ease of experience.

David L. 
Rating:
2.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Sim P. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
3.0

Customer did not leave a comment.

Alaina K. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

Not a convenient place to park your own vehicle why you rent, but a good overall experience. I used the mobile app and it was effortless!

Albert H. 
Rating:
1.0

I will never use Uhaul again. Has nothing to do with the location. Every time I have used Uhaul it's been horrible. Starting with the schedule department in Philadelphia. Never ever again.

Anetra B. 
Rating:
5.0

The motorcycle trailer made it nice to haul my bike. If you need to get a street bike moved, this is the trailer for you.

tim K. 
Rating:
5.0

Customer did not leave a comment.

Frank I. 
Rating:
4.0

Main complaint is windshield was filthy inside and out and there was no windshield cleaner in the resivior. Other than that it was a good experience. The inside of the truck was clean.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Tonia C. 
Rating:
5.0

She is the best!!!!!!

felix C. 
Rating:
1.0

Customer did not leave a comment.

john B. 
Rating:
4.0

Customer did not leave a comment.

Jeanette R. 
Rating:
5.0

Customer did not leave a comment.

Corey A. 
Rating:
1.0

Walked in had smoke blown in my face by the employee who is not wearing a mask coughing sneezing and handling my ID as well credit card expected me take damaged equipment refuse to show me how to operate the dalai replacement equipment clearly never cleaned after last use was not filled with fuel I was never shown nor told where to leave the vehicle or what to do with the keys The whole parking lot was jammed pack with unmaintenance trucks as well as ice looks like no one made in attempt To remove the snow and ice from the parking lot sidewalks or anywhere i will never go back Parksberg u-haul

Kyle B. 
Rating:
5.0

It has been snowing and I still got a clean van. It was even warmed up with the heater running. Plus I was in a complete run when i had to grab this at the last minute. Very happy!

steven H. 
Rating:
4.0

Customer did not leave a comment.

Leonela M. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
3.0

The attendant doesn't stay very long. Got to get there quick! Office is a smoke fest!...stay outside if you can. When I returned equipment the app would not pick up the location. A phone call to UHaul ended with emailing a photo to the Rep.

Stephen O. 
Rating:
4.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

The lady checking us in was very helpful, accommodating and personable. If you are looking for an efficient truck rental to get the job done, this is the place! A real treat.

douglas H. 
Rating:
3.0

The interior of the van was quite muddy.

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

did not have any blankets and it was very hard to park and get out of the driveway safely

TODD W. 
Rating:
2.0

Customer did not leave a comment.

benjermin V. 
Rating:
5.0

This is my second time renting from this facility. Both times the rentals have been seamless and the woman who runs the place is great!!

BRONWYN D. 
Rating:
4.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

The owner went above & beyond to accommodate me!! Will definitely use her place again!!

VIRGINIA E. 
Rating:
1.0

You changed the pick up location

Carmen I. 
Rating:
2.0

When I made my reservation for a 17' truck, I made it with the intention of picking it up and returning it to the West Chester, PA location that I selected during checkout. However, when I went to double check the info for the rental truck, I found that I now had to travel to Parkesburg, PA which was 20 miles out of my way as opposed to the < 5 miles distance I expected to drive in order to obtain the moving truck. My roommate and I were extremely upset at the additional miles we now had to travel/pay for, as well as the added stress that we did not need on such an already stressful day.

Sarah R. 
Rating:
5.0

The lady in charge was very professional & pleasant.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
1.0

The office was a disgustingly dirty falling down garage. The woman was coughing and sneezing and joking it “wasn't the virus” she just had allergies, refused to put a mask on while we were in the office and proceeded to make a racist political statement to me and my fiancé. I was already disappointed with the treatment I had with Uhaul prior to meeting her, this just pushed me over the edge. I don't want to use your company EVER again.

Clarissa G. 
Rating:
3.0

More proactive approach to providing necessary information about the rental. Also, a clear definition as to what time allotment is given with a 1 day rental. I had to call and get charges reversed as I was almost billed for 2 days with the truck and dolly rental

Patrick K. 
Rating:
1.0

we did not receive two dollies like we ordered and paid for. the lady working at this location was no help . when we walked in to ask a question she was smoking and coughing and was not wearing a mask.

Tarek S. 
Rating:
1.0

No smoking in the office. Employees should wear masks and sanitize/wash hands after coughing and blowing their nose. Make sure there is lighting in the parking lot. The person working there made the request and it was not taken care of.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

I think the person was the owner and she was super helpful and super nice. The only thing I noticed and I don't think The owner can do much about it. But because of the pandemic we are currently in the office was a little tight might be good to have someone outside to assist the check-in process maybe a drive up option. Other than that I was very please:) Thank you Keston

Keston L. 
Rating:
2.0

My pick up time was 7am. The employee had not done the paperwork when I arrived at 7:20am, and so I couldn't get my equipment using the uhaul website, I had to go in. She originally told me she didn't have the dolly that I ordered, but finally found one in another truck. The back of the truck I rented was muddy inside, but by that point it was almost 8am,so I told her I'd clean it myself just so we could get moving. She suggested that I did not need to fill out the damage report, and the truck already had so much damage to the outside that I did not know where to begin. Once I started driving it, I realized the cup holder was broken. I brought it back am hour early, at 6pm, and spent 45 minutes attempting to return it using the uhaul website. The website couldn't verify my location, so I called uhaul because the business was closed and I couldn't get help from them. After being on hold almost half an hour, I figured it out for myself and was able to return the vehicle. This was not the location I originally chose, but my preferred location did not have the truck I wanted. This added about 14 miles to my trip, which I had to pay for. When I realized they changed my pick up location, a uhaul employee told me over the phone that I should be grateful to have any truck due to the fact that I ordered it only 10 days before our move, but when asked she couldn't tell me what would have been a better timeline to order it for next time.

Sabrina K. 
Rating:
4.0

The appearance of the location is TERRIBLE. However,the equipment i used was fine. The van i used oil maintenance light is on but....

Terri J. 
Rating:
2.0

Drop off was easy and the Lady on the phone was helpful and nice. Parking was very tight for a large truck.

David P. 
Rating:
3.0

It was closed when I dropped it off. I called the number on the door. The lady was very nice and friendly.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

I was extremely satisfied with my van rental. Thelma at M &N Towning made everything so easy and convenient, the van was clean, ready and waiting for me to pick up. Thelma has always been a kind,wonderful woman and very professional and I definitely would recommend renting from her.

Lorrraine M. 
Rating:
5.0

Very friendly, professional and fast service! Highly recommend.

Michael F. 
Rating:
5.0

Everything was great

Michael D. 
Rating:
3.0

You could make the online registration a little easier.

Eleanor P. 
Rating:
3.0

My experience was not about the location but the horrible experience I had prior to the pick up. The truck was changed to a smaller size and ten minutes before I was to pick it up I i was sent an hour from my house with a last minute call despite multiple conversations that morning with the other staff. I want to speak to someone. I was charged for mileage despite these changes and I dropped it early but was charged for dropping it before the store opened. I paid more for movers as a result. I'm very dissatisfied with my experience and I have spent lots of money over the last 18 months renting from your company.

Tracy O. 
Rating:
3.0

Customer did not leave a comment.

Karah D. 
Rating:
2.0

They didn't take truck to storage place to be picked up. He was not there. The one lady I talked to was not very nice

Lee M. 
Rating:
5.0

Keep doing things the way you're doing them, I think the service and equipment are always great!

Rose D. 
Rating:
5.0

Keep doing what you are doing. It was a pleasant experience.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Alberto R. 
Rating:
3.0

very far away from me

irma B. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Not sanitary, definitely could definitely tell it wasn't cleaned or sanitized in the middle of a pandemic...

Philip B. 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

There is nothing to improve.....as long as a PERSON is there to help. We were BLESSED BY A LOVELY WOMAN who helped us add a designated driver {which i was unable to do online, after 2hours on the computer). God BLESS a human being able to help!...Your Chat line was horrible and no help at all. Next time i will check into enterprise! I would recommend ONLY because of the WONDERFUL, KIND woman who helped us.

RUTH ELLEN A. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
1.0

The shop wasn't open, and this was not my contract location drop off. It got changed to this location and uhaul didn't even know they weren't open.

Nicholas K. 
Rating:
5.0

Thelma made it easy to work with for a U-Haul rental

DANIEL G. 
Rating:
3.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Kai C. 
Rating:
5.0

The lady that owns it went out of her way to help me out. I'm very appreciative.

lori V. 
Rating:
5.0

The lady there was very nice and was sympathetic towards me due to the fact that I had to spend almost an hour trying to pick up the truck. And the reason why it took me almost an hour to pick up the thuck was because I tried to be responsible and use the mobile pick up and that was the most horrible experience ever. However like I said the lady there was very nice and try to help as much as she could.

Sandra A. 
Rating:
3.0

hard to rate location, I returned after hours. People were helpful on the phone

Eric W. 
Rating:
2.0

Had difficulty finding drop off location since link did not work. Since it was a Sunday no one was there to confirm process. Only reason I left the truck was due to the fact other u hauls were parked. Site looked abandoned.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Rich F. 
Rating:
3.0

Make sure the previous renters return vehicle when supposed to

James G. 
Rating:
3.0

When I scheduled the reservation, I requested an appliance dolly due to moving a refrigerator. After the LONG process picking up the truck (due to the busy servers on a Saturday morning), I didn't check the back before I drove away. When I did finally open the back, there was no appliance dolly. ☹️ Thankfully, there was a Uhaul store location near my old apartment and they had an appliance dolly. They let me use it at not charge. A relative took it back after we finished since it was not near my new place. It was rather inconvenient, having to make an extra stop to pick it up, but I'm just thankful that the store was so helpful to fix the issue, especially since they were not the location I rented the truck from.

Kelly R S. 
Rating:
4.0

Good service. No problems, friendly people

ADAM S. 
Rating:
5.0

Real good service. Will go back as needed.

Joseph P. 
Rating:
5.0

I was very disappointed and annoyed that my pick up location was changed the day before my move to a location 10 miles away from me. And when I tried to call U-haul I was unable to reach anyone, kept getting disconnected.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Curt was extremely responsive,helpful and friendly. We needed a motorcycle trailer for our road trip and he was extremely curious! I absolutely recommend this location

erin lynn W. 
Rating:
4.0

The location was fine, but the app and customer service from Uhaul was deplorable. Nothing worked correctly, and my husband had to wait 40 minutes at his pick up location before he was finally able to take the truck we rented. It was a very stressful experience on our moving day. We will not be using Uhaul for any future moves.

JESSE S. 
Rating:
3.0

Lot is very small. It looked like it might be OK to park vehicle across street. If it is OK to drop off vehicle across street there should be a sign on the building near the key drop off that confirms it is OK to drop off vehicle across street.

Craig M. 
Rating:
3.0

Was closed so no chance to enter inside. Outside and entrance average condition.

Nileshkumar Rame V. 
Rating:
5.0

My mobile service wasn't great at this location, so online return was slow and difficult. I think the charge for Uhaul to do it the next morning should be removed and available as a free option.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

TODD L. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Terrific group of people. Very helpful and kind.

JOSEPH R. 
Rating:
5.0

I requested a 10' box truck, but was converted to a 9' van. This limited my moving capability.

STEVEN A. 
Rating:
5.0

Nothing just right

moises R. 
Rating:
3.0

Customer did not leave a comment.

Charles L. 
Rating:
2.0

Oh so much. I will be emailing.

brenda T. 
Rating:
1.0

Comments about. This place was a dump and it was confusing where to drop the keys.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top