Customer Reviews for Mansfield Hometown Hardware
(U-Haul Neighborhood Dealer)

259 reviews

284 N Main St   Mansfield, MA 02048

(508) 618-7490

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 618-7490

284 N Main St
Mansfield, MA 02048

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

The staff were friendly to talk to which make the process nice and easy. There was no waiting time, the vehicle was full with gas and ready to be driven.

KATIA C. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Everything was fast and easy at the store. Nice friendly agents for U Haul.

PETER T. 
Rating:
5.0

Chris, the owner, was fantastic! He came to our rescue when the app was not cooperating.

NONE M. 
Rating:
5.0

I think U-Haul needs “runners” to pick up a reserved truck (before moving day) and bring it to the location needed and not have customers drive out of their way to pick up one(I went 1 hr out of my way to pick up the truck I needed), then come back, load up then drive 7 hrs out of state as I had to do. All the representatives were professional, and tried to make things easy but I needed that truck where I made my reservation for 36 ft truck (which I was first told had one in Malden MA). I lived in Lynn, MA at the time. so now I had to go from Lynn, to Mansfield, to Malden to my storage, then complete my move to PA (so I went North, to South, to North, to South). Point is U-Haul needs “runners” for trucks that are going one way by customers!!

ANA H. 
Rating:
3.0

Customer did not leave a comment.

Emma W. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Not much. Customer service was excellent. The rental was totally clean & the rental return was so easy & efficient.

FRANKLIN T. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Keitha C. 
Rating:
5.0

Customer did not leave a comment.

Denis C. 
Rating:
5.0

This was the easiest and fastest rental that I've ever done! These guys were great!

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

KERRY L. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

The staff members were competent and polite. This was a good experience for me.

MARK S. 
Rating:
5.0

Courteous and professional. That's how I would describe my experience at Hometown Hardware picking up my U-haul truck.

MICHAEL R. 
Rating:
5.0

Very good experience.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Folks at this location do everything they to accommodate your needs and are quite pleasant to deal with.

Kerry L. 
Rating:
3.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Staff at pick-up location were friendly and helpful—A+++! UHaul app was incredibly difficult to use and did not help at all. Whoever built it clearly has never tested it themselves.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Uhaul check in through mobile app needs work. The store clerk was very helpful because it was not uploading pics

Christine B. 
Rating:
5.0

nothing

PAUL I. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Great customer service!

christelle L. 
Rating:
5.0

The owner was great and very accommodating.

Rochelle T. 
Rating:
5.0

They were very helpful and all employees were wearing masks.

Olivia R. 
Rating:
3.0

The digital truck return process sounded like a good idea except it did not work for me. The system would not recognize my location despite setting my phone to allow it. I had to drop the key without any checkin since the store was closed, very disconcerting. The store owner must have taken care of it since I got a receipt that seemed correct.

Robert J. 
Rating:
5.0

Rented after hours. Need to be clearer in the instructions about where the key box is located - took a few minutes to locate it.

Edward M. 
Rating:
5.0

One of the best experiences I have had renting from u-haul. There is nothing you can do to improve that location!

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

Everything was perfect!!! Thank you!!!

Bonnie C. 
Rating:
5.0

Great experience. I will use Uhaul again

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

VICKI D. 
Rating:
5.0

The owner (I assume) of the Mansfield True Value is wonderful! Professional, knowledgable, caring, and helpful. And super friendly!

MEREDITH S. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Great location but I was confused on the cost. Gave a credit card online to pay for rental but then had to give another one when picking up rental which I didn't want to use for the Uhaul but it was

Amy P. 
Rating:
4.0

Customer did not leave a comment.

Craig M. 
Rating:
3.0

Interior dash was very dirty, with spilled drinks in the cup tray.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

gawdat M. 
Rating:
5.0

Pick up drop off great for me local was Important.

NIDIA M. 
Rating:
5.0

Great, friendly service. Thank you again!

David N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

Elena O. 
Rating:
5.0

Te guys were great and very helpfil

James H. 
Rating:
5.0

It wasn't where clear where to park the truck when I returned it after hours. The spot where it was parked when I picked the truck up was occupied by another vehicle.

Rory K. 
Rating:
5.0

Customer did not leave a comment.

Brittney R. 
Rating:
5.0

Customer did not leave a comment.

Kristen D. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

The driver side floor of truck was all sticky from previous use. The key was a bit difficult to retrieve. Lock was jammed and a bit difficult to open

Mark W. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

Customer did not leave a comment.

JACKIE S. 
Rating:
5.0

The couple who own this location are extremely helpful. The rental process was smooth and the truck was in great condition. I also highly reccomend this location for your hardware needs!

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
2.0

I had to wait for close to one hour to pick up the truck due to your terrible check-in process, which means I paid for an hour that I was unable to use the truck. my criticisms are more focused on U-Haul than the location from where I picked up the truck

Dean L. 
Rating:
5.0

Best U-Haul experience ever. No fuss no muss great truck.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

The staff at the store were very nice and professional

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
4.0

Because of covid-19 you should provide Clorox wipes in the vehicle. The gentleman who helped us at the location was pretty awesome.

NOEL J. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

My experience was great, the price was right, everything is good, I would highly recommend it. Note-I would like to say Lincoln was very helpful throughout the process.

ADRIANO B. 
Rating:
5.0

Customer did not leave a comment.

WELFORD H. 
Rating:
5.0

Great and friendly service at pick up location! Great experience!

KEVIN O. 
Rating:
5.0

Convenient. Friendly. Recommend

Xiaoheng D. 
Rating:
1.0

pretty much a bad experience all around. truck was filthy. the user experience to confirm identity was an absolute joke. i ended up sitting in the truck for 45 minutes. why on earth can't this be done in advance. absolutely shameful. check out experience is just as bad.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
3.0

Customer did not leave a comment.

PAULINE W. 
Rating:
5.0

The process was seamless. I was in and out of the location in 10 minutes. I highly recommend this location!

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN M. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Always a pleasure dealing with Linc!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Monique J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Outstanding customer service.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
3.0

Customer did not leave a comment.

Gianina M. 
Rating:
5.0

Absolutely perfect service at a reasonable price. Mad props to Lincoln on his excellent knowledge, friendliness, and professionalism. Just a great experience and I can't imagine myself ever going to another retailer when I have a need in the future. Thank you for awesome experience!

John M. 
Rating:
3.0

Very easy to do the online, contactless pick up. Only thing I'd recommend on that system is to give more direction on where the key box is. We just had to call the number for assistance, though. Very satisfied with our rental experience!

John B. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The van I rented was very clean.

Thomas G. 
Rating:
5.0

Truck did the job but the truck ran rough. Some vibration at 70 mph. Lurched when transmission down shifted. Employee at location was excellent.

Laurence R. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
5.0

Nothing really.

Bertram N. 
Rating:
4.0

Google directions will take you to front entrance of hardware store, but truck return is more convenient around the block at the back parking lot

Mary R. 
Rating:
1.0

I was told is Rentals going to be $29 a day I ended up spending almost $400 I'm extremely upset. I had vehicle for three days

Karyn I. 
Rating:
5.0

Nothing. The gentleman named Lincoln was courteous and helpful and was a pleasure to deal with. Excellent experience and I would definitely rent here again.

sally S. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Lincoln was great!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
No reviews have been submitted for this location.

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