Customer Reviews for Marathon Gas
(U-Haul Neighborhood Dealer)

37 reviews

5652 Columbia Pike   Falls Church, VA 22041

(703) 820-0415

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9:30 am - 7 pm

Services at this Location:

Contact Us

(703) 820-0415

5652 Columbia Pike
Falls Church, VA 22041

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9:30 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck was spotless kudos.

Gabriel K. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Keep doing what you're doing

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
3.0

Limited equipment. The UHaul site next door had more rental equipment and is a "real" Uhail site. Not a gas station.

Payton M. 
Rating:
3.0

You should really clarify that the Marathon Go location is NOT the UHaul lot right next door. I wasted 2 hours waiting to pick up my truck when I was just at the wrong place. I also had to wait those 2 hours because my rental did NOT end up being the self-serve 24/7 option that I requested during my reservation and that I was assured over the phone it would be. When I called customer service to try to get answers, because it was before the pick up location opened, I received no help or answers and instead was automatically hung up on. This was insanely frustrating and does not make me want to use your services again.

MIRELLALYS E. 
Rating:
3.0

Unorganized and did not have moving pads

BRIAN F. 
Rating:
5.0

The truck was provided with 1/4 tank of fuel and I was charged over $43 for fuel charges after driving a total of 20 miles. My reservation was for 8 am and U-Haul delivered it to the location at 8:10. That driver should have been responsible for the fuel.

LARRYALLEN C. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
Rating:
5.0

Shop owner / attendant was excellent.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Mildred R. 
Rating:
3.0

This location is a one man show in a gas station, when multiple cutomers were present, they had a hard time keeping up an servicing all the customers.

DOUGLASLEE W. 
Rating:
1.0

It took forever to get the truck.

Alexander K. 
Rating:
3.0

Customer did not leave a comment.

Nolan P. 
Rating:
1.0

It took an hour and a half even though I had a reservation and through the mobile app. I was under the assumption that it was suppose to be contactless, but you still need an agent to get the keys. I really wish it was a code box. Then the two locations were side by side with no clear direction. Once I was in the right spot, the app crashed. Upon drop off, there wasn't clear instructions from the agent. Overall it was extremely frustrating, and the pick up made me late to a very important styled shoot. In the future, there should be upfront instructions for the overall experience.

Becca M. 
Rating:
3.0

I wasn't called to where to pick up vehicle. I called scheduling and they told me one place and texted it to me , I went there and vehicle was not there had to go to the original place to pick up vehicle ,

WILLIAMJ F. 
Rating:
2.0

Be more specific about dropoff if app doesn't work. Unclear whether I was supposed to drop off at Marathon or UHaul next door.

JASON NADEEV K. 
Rating:
3.0

Customer did not leave a comment.

NICOLE F. 
Rating:
3.0

Customer did not leave a comment.

Tyler S. 
Rating:
2.0

Slow service. I had to reiterate all the information to the service counter even though I did all on-line prior to arriving. Had to find blankets myself as no one helped. Gentlemen at second building said, “Why the f@&k does he send everyone up here?” Three workers were sitting in the tree line eating lunch. Realized the blankets were all wet when I got home. Truck only had 1/4 tank of gas. Didn't receive a furniture dolly that I paid for. Avoid this place.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN G. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
3.0

You really need to specify that you cannot pick up the trucks 24/7. If the location had not been open early that day, the link I got told me that I would have had to wait until it did open to grab the key (over an hour past my reservation time). The 24/7 advertisements are false.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
3.0

difficult to pull the uhaul into, no one in the office to help, had to return it online while people were standing watching me instead of helping me.

Emma C. 
Rating:
2.0

Customer did not leave a comment.

Laura M. 
Rating:
4.0

Customer did not leave a comment.

Timothy O. 
Rating:
1.0

I did not like the fact that I had to pick up a truck that I would have to take 500 miles north from a random gas station. It took nearly a half hour before the attendant gave me the keys. The gas tank was under a half tank when I picked it up, so I had to pay nearly $70 worth of gas at the same station before driving out of the lot. That is really unacceptable.

Rahsaan M. 
Rating:
1.0

This gas station pick up was horrendous compared to the u-haul location right next door. The difference of one number on the address made it very confusing. The gas station clerk had no idea what was happening and it took him far too long to rent the truck to me. The truck itself was fine. Did what I needed it to do. But I will not be returning to this location or recommending it.

Savannah P. 
Rating:
1.0

The gas station attendant made us wait 40 min to return the Uhaul and key because he was helping other gas station customers. We finally decided to do the self check out.

MATTHEWTING H. 
Rating:
5.0

Customer did not leave a comment.

Cristhian M. 
Rating:
1.0

My truck was wet in the back where the furniture goes. I requested and paid to rent a dolly but didn't receive one. I also requested no contact pickup and didn't receive that as well. I do not recommend.

Trevor J. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

AZIZ B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
1.0

Fraudulently billed for 2nd day and excess mileage! Have clear evidence that some funny business going on, and well documented that I returned truck on time and within allotted mileage.

Theodore D. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
No reviews have been submitted for this location.

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