Customer did not leave a comment.COREYLANDON P.
Customer Reviews for Marathon Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some bugs with the app in terms of renting out and returning the truck. The location staff was very friendly and helpful in doing what the app couldn't.Taelor L.
Customer did not leave a comment.Theresa J.
We rented a U-Haul truck (16 ft) from here. The next day, we rented a 12 ft trailer from another location. About 20-30 minutes after we began driving, the trailer's rear tier blew. We exited the highway and pulled over and called U-Haul. Fortunately, the person who fixes tires was near by and he arrived in about 15 minutes (good), and he and his assistant changed the tire and had us on our way quickly. Kudos to them. As for maintenance, I understand some locations are not equipped to do in-depth maintenance, but I wonder if there's a way to enhance preventive maintenance. Again, the trailer was not picked up at this location, but at another location. Thanks.Jonathan M.
Personnel was helpful, but not overly friendly. It was an adequate place to return the rental. I really didn't understand why it is right next door to a UHail location. I went to the wrong place tonstart. Remember, this is the Marathon station not the UHaul place.SCOTT F.
After already having issues with our pickup, we went to return the truck at this Marathon Gas station, which we scheduled to return at, and the owner came out to tell us that we could not leave the truck there and would have to call uhaul to change our drop off location. When we explained this was our drop off location and we had it scheduled he said he didn't care and couldn't take anymore trucks that day. We then had to drive down the street to another uhaul location and the employees there said they have been having issues with the marathon gas station location turning away customers/drop offs all day despite the scheduled drop offs. The employees at the official uhaul location on Columbia pike were extremely helpful and changed around the drop off locations, even though they also had a surplus of trucks dropped off that day. I would definitely recommend the official uhaul location on Columbia pike, however the marathon gas station drop off location was small, difficult to navigate, and had rude and unhelpful personnel.Melissa H.
Customer did not leave a comment.JOSEPH D.
Good ppl that run that location. Very helpful.Todd B.
Customer did not leave a comment.Lisa G.
very helpful guy, but terrible location. At least a dozen shift characters hanging around, complete chaos and a filthy, disgusting site. No clear place to park, dirty and poorly maintained. The entire Uhaul experience was terrible and I would recommend that people avoid Uhaul if at all possibleALLEN P.
First after calling the location they said to drop off the truck anytime. Then they call me telling me the lot is full and I had to call customer service to find a new location. Customer service had a 1.5hr wait time and I could not want to wait that long since I just moved 8 hours away and took 3 hours to move my stuff in. So we went to the â€œfullâ€ location, found a spot and parked it. Of course the Uhual App wouldn't load my order so I had to bring my laptop and use a hotspot to complete the return process. The website doesn't accept .HIC files (which are default iPhone photos) so I had to download them to my computer and re-export each one as JPEGs. After all that, the key return was a hand written sign that said â€œkey returnâ€ with a mail drop off slit. Who knows if this was the correct place to drop off the truck but not my problem anymore. Uhual better figure this shit out because it was absurd to deal with after working for 11 hours to move into a new city.Austin E.
Customer did not leave a comment.ANTON S.
Price breakdown, final bill, check in, service, and overall experience was extremely poorMatthew B.
The truck was spotless kudos.Gabriel K.
Customer did not leave a comment.Ryan G.
Keep doing what you're doingMark F.
Customer did not leave a comment.Cheryl P.
Limited equipment. The UHaul site next door had more rental equipment and is a "real" Uhail site. Not a gas station.Payton M.
You should really clarify that the Marathon Go location is NOT the UHaul lot right next door. I wasted 2 hours waiting to pick up my truck when I was just at the wrong place. I also had to wait those 2 hours because my rental did NOT end up being the self-serve 24/7 option that I requested during my reservation and that I was assured over the phone it would be. When I called customer service to try to get answers, because it was before the pick up location opened, I received no help or answers and instead was automatically hung up on. This was insanely frustrating and does not make me want to use your services again.MIRELLALYS E.
Unorganized and did not have moving padsBRIAN F.
The truck was provided with 1/4 tank of fuel and I was charged over $43 for fuel charges after driving a total of 20 miles. My reservation was for 8 am and U-Haul delivered it to the location at 8:10. That driver should have been responsible for the fuel.LARRYALLEN C.
Customer did not leave a comment.SEAN L.
Shop owner / attendant was excellent.Gregory B.
Customer did not leave a comment.Mildred R.
This location is a one man show in a gas station, when multiple cutomers were present, they had a hard time keeping up an servicing all the customers.DOUGLASLEE W.
It took forever to get the truck.Alexander K.
Customer did not leave a comment.Nolan P.
It took an hour and a half even though I had a reservation and through the mobile app. I was under the assumption that it was suppose to be contactless, but you still need an agent to get the keys. I really wish it was a code box. Then the two locations were side by side with no clear direction. Once I was in the right spot, the app crashed. Upon drop off, there wasn't clear instructions from the agent. Overall it was extremely frustrating, and the pick up made me late to a very important styled shoot. In the future, there should be upfront instructions for the overall experience.Becca M.
I wasn't called to where to pick up vehicle. I called scheduling and they told me one place and texted it to me , I went there and vehicle was not there had to go to the original place to pick up vehicle ,WILLIAMJ F.
Be more specific about dropoff if app doesn't work. Unclear whether I was supposed to drop off at Marathon or UHaul next door.JASON NADEEV K.
Customer did not leave a comment.NICOLE F.
Customer did not leave a comment.Tyler S.
Slow service. I had to reiterate all the information to the service counter even though I did all on-line prior to arriving. Had to find blankets myself as no one helped. Gentlemen at second building said, â€œWhy the f@&k does he send everyone up here?â€ Three workers were sitting in the tree line eating lunch. Realized the blankets were all wet when I got home. Truck only had 1/4 tank of gas. Didn't receive a furniture dolly that I paid for. Avoid this place.MICHAEL M.
Customer did not leave a comment.GWENDOLYN G.
Customer did not leave a comment.Linda B.
You really need to specify that you cannot pick up the trucks 24/7. If the location had not been open early that day, the link I got told me that I would have had to wait until it did open to grab the key (over an hour past my reservation time). The 24/7 advertisements are false.ANNA S.
Customer did not leave a comment.Jeffrey G.
difficult to pull the uhaul into, no one in the office to help, had to return it online while people were standing watching me instead of helping me.Emma C.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.Timothy O.
I did not like the fact that I had to pick up a truck that I would have to take 500 miles north from a random gas station. It took nearly a half hour before the attendant gave me the keys. The gas tank was under a half tank when I picked it up, so I had to pay nearly $70 worth of gas at the same station before driving out of the lot. That is really unacceptable.Rahsaan M.
This gas station pick up was horrendous compared to the u-haul location right next door. The difference of one number on the address made it very confusing. The gas station clerk had no idea what was happening and it took him far too long to rent the truck to me. The truck itself was fine. Did what I needed it to do. But I will not be returning to this location or recommending it.Savannah P.
The gas station attendant made us wait 40 min to return the Uhaul and key because he was helping other gas station customers. We finally decided to do the self check out.MATTHEWTING H.
Customer did not leave a comment.Cristhian M.
My truck was wet in the back where the furniture goes. I requested and paid to rent a dolly but didn't receive one. I also requested no contact pickup and didn't receive that as well. I do not recommend.Trevor J.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.AZIZ B.
Customer did not leave a comment.BRYAN S.
Fraudulently billed for 2nd day and excess mileage! Have clear evidence that some funny business going on, and well documented that I returned truck on time and within allotted mileage.Theodore D.
Customer did not leave a comment.Patrick G.