Customer Reviews for Marathon Mobil

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marathon Mobil

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Lisa T. on

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Customer did not leave a comment.

jay L. on

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Personnel didn't help with the trailer pickup. There were pieces missing that the drop off folks noticed

Neal D. on

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Guy didn't have a clue as to how to verify my drop off.

Andrea R H. on

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We were happy to have the newest truck we have ever had. However, the pick-up location we had reserved was not this location. This location was farther away from where we lived which added more mileage to your reservation that was not accounted for. This location could not get the system up and running so it did not have any of our information and gave us no paperwork for our reservation. They also had none of the equipment we reserved and gave us no help in trying to get said equipment. We had to drive the truck (yet more mileage) to another location to get the much needed requested equipment we needed. This was the location we initially made our reservation with in the first place. This was very frustrating because we had a small window to move and this added a lot of time and mileage.

Shane H. on

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Customer did not leave a comment.

Philip R. on

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I want the promised $50.00 credit.

Laura P. on

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Not the friendliest staff but drop off was very easy.

Hunter H. on

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It took the man 45 minutes to figure out how to fill out the information on his computer. Meanwhile, customers were coming into the gas station and he alternated between helping them and ignoring them to the point that they put their items back and left the store. He was the only one working in the whole gas station. He was not able to print a rental agreement for me. Finally, we got into the truck only to find that the seats, floor, etc. was completely covered with shards of glass. We went in to report the situation and the man told us that someone had replaced a broken side mirror on that truck yesterday and must not have cleaned up. He came out with the broom and sweeped the glass out the best he could, but there was still a lot in there. He did take pictures to prove it was like that before we got it. I asked him for the utility dolley that we had ordered and he said that they didn’t have any. By the time we left the parking lot it had been well over an hour. The worker truly did try his best throughout this process, but it seemed like this gas station just did not have an efficient system with renting out the trucks or maybe they don’t train their workers well. Either way, we were very unhappy with our experience, especially since we are now getting questioned about the glass and the dolley at the location where we dropped it off.

mihail C. on

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jerry S. on

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Mohammed S. on

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GEORGE H. on

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I was expecting a confirmation call on Friday, May 17, around 6 pm to confirm pick up location. It never came. I had ordered a dozen moving pads, an appliance dolly, and a furniture dolly on line, none of which were available when I picked up the truck. The truck itself was new and clean.

James C. on

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Matt W. on

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PAUL W. on

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They would not take a check for payment and I did not receive a printed contract. I locked my key in the truck and AAA got it unlocked but I was concerned that I could not show any paperwork that I was authorized to drive it.

linda R. on

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Kevin R. on

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Matthew P. on

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I didn't realize it would cost so much money to not return the truck with the same amount of gas. I filled up 10 dollars and was good to go. Otherwise I would have been charged 30 for gas and 30 for gas service fee...

Wendy C. on

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Location was new to U-Haul so he struggled with the system. The U-HAUL system did not work correctly on the laptop so customer support had to be called.

Denise L. on

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The truck stalled on me several times. The doors would not close due to previous damage to the side of the truck. The truck was clean and the attendant was very pleasant. According to him you owe me a refund on mileage.

JESSICA M. on

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quick service. Very helpful with our rental

Mikaela P. on

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Customer did not leave a comment.

Jeff K. on

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The mobile/app pickup was more labor intensive than I thought it would be. In hindsight I would have preferred meeting with a human since the app wasn't functioning properly. We actually weren't able to checkout and needed a person to complete the transaction. The radio also didn't work in the truck. The facility was easy to access and the truck was clean and ready.

Robert C. on

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Robert C. on

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emmanuel K. on

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John G. on

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Better interpersonal skills and clarity of communication. A smile and friendly greating also nice. The experience was ok but just a bit odd.

Ken V. on

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The gentleman who was working there was a new gas station/convenience store employee and not the U-Haul rep. I had to hook-up the auto transport trailer to the truck myself because he wasn't familiar with it. Thank God I watched the video on the UHaul site before my pickup appointment or I wouldn't have known what to do. You owe me a partial refund for doing your work.

Peter L. on

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My biggest issue with Uhaul was that the roadside assistance, which failed to repair a shattered windshield which made for a terrible drive. Uhaul needs a better process for helping with this situation.

DARYL L. on

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PATRICK M. on

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jay L. on

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Clerk took forever to get rental going on computer. Once completed didn't help customer get equipment hooked up onto customers vehicle. Also needed an extension for the lights which the clerk knew nothing about. Not the greatest customer experience that I've ever had.