Took inordinate amour of time to get rental. Attendant took picture of my license on her personal phone and said it was via the U-Haul app. She was very unfamiliar with the process, yet was the store manager. I am not confident that my license was removed from Sue’s phone. The truck I rented only had 1/2 tank of fuel. I was charged for dolly rental when I was not given one. I would like the $7.00 credit back please. The return process took a long time to complete. Both people I dealt with were quite pleasant but I felt it was cumbersome process overall.
PAUL G
Marathon Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, MA 01721
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Customer Reviews
- 4.5 Average Customer Rating
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For the return I checked in 17 minutes late and was charged an extra day’s rate ($20). Maybe if I spent less time filling the gas I wouldn’t have been late.
Randy WThe representative who confirmed my appointment set it up incorrectly so I was not able to pick up using the app. Even if I was, the previous customer was 45 minutes late returning the vehicle. It was a frustrating start.
KELSEY TI made a cash deposit and I didn't receive a refund of the amount in my account, I called, and still nothing, it was the 25th and still nothing, and I told them that I would pick it up in NH and deliver it to Framignham, I asked for 50 km, and they charged me a price that I don't agree with. But anyway, I just wanted my 52 dollars since they won't give me back the 100. I'm not satisfied
simone rThe woman who checked me in was incredibly courteous, professional, and very knowledgeable.
RICHARD B