Customer Reviews for Marathon Ritchie Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marathon Ritchie Hwy

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

TARYNARIEL A.
Rating:

Customer did not leave a comment.

Jessica W.
Rating:

Helpful staff. Good check out experience.

Rosetta C.
Rating:

Customer did not leave a comment.

Clay S.
Rating:

Smelled awful, charged a fortune

Derek R.
Rating:

Excellent experience. Looking forward to next time.

MARC W.
Rating:

Customer did not leave a comment.

DONALD P.
Rating:

the individual renting out the truck with friendly courteous very professional I would go back to him in a heartbeat. Although the interior of the cab of the vehicle I rented was horrible. I was afraid touch anything because it was so filthy

Andrea L.
Rating:

Customer did not leave a comment.

Kristin E.
Rating:

Interior windshield needs to be regularly cleaned.

David G.
Rating:

The staff at this location were extremely helpful and knowledgeable. They ensured that our vehicle was ready for us when we got there with all of the equipment that we had requested.

EUGENE D.
Rating:

Excellent customer service the attendant was very knowledgeable about uhaul rental policy. Great employee. Thankful for great service. This employee should be commended. Unlike the employee at your 750 E. 25th St. location That employee should be fired immediately, at the very least be on time At the beginning of your shift. I have zero confidence in that employees ability to Perform the duties assigned to that location. Thank you.

Sarah F.
Rating:

Very kind attendant. Even gave me a free soda! Very helpful

Kathleen M.
Rating:

Customer did not leave a comment.

David G.
Rating:

Customer did not leave a comment.

JAMES D.
Rating:

Everything was excellent.

Eric C.
Rating:

Customer did not leave a comment.

Lozarus G.
Rating:

Either make them check their trucks after check in or just take their u haul neighborhood dealer network access they don't care about cleaning nor checking their trucks

Katia A.
Rating:

The man was very helpful, kind and quick.. thank you!!

John K.
Rating:

My experience with U-Haul was excellent. It meant all my expectations I would recommend them to someone else

Taija J.
Rating:

Customer did not leave a comment.

Andrew L.
Rating:

The service was great and the truck was in pretty good condition. However, the transmission was a little sketchy at a few moments when it didn't want to shift.

PATRICIA A.
Rating:

Customer did not leave a comment.

Sean J.
Rating:

Customer did not leave a comment.

sharlene T.
Rating:

Customer did not leave a comment.

Nicole P.
Rating:

Customer did not leave a comment.

William H.
Rating:

Customer did not leave a comment.

JOHN W.
Rating:

nothing

Nicholas S.
Rating:

Truck had cigarette ash in the cup holders and reeked of cigarettes.

Brooke B.
Rating:

Customer did not leave a comment.

Harold M.
Rating:

Customer did not leave a comment.

PHAENGTHONG T.
Rating:

Customer service over the phone was surprising. I've called 5 places, and 4 of them didn't even answer at noon. The one lady I have spoken to about finding a place that still had one to rent was very pleasant. This is the first time I've rented a truck from uhaul that was a complete dirty mess. It smelled like stale cigarettes, seat had burn holes, sticky liquid all over the doors, not sure how previous before I got to it but there was trash under the seats. During these times, it's hard to even go out and expose to corona virus that the truck was just filthy. Wanted to get my stuff done and get out of the truck ASAP. I was not happy with the condition it was in for the price it costed. At this point I don't even know if I'll recommend renting from the company again. The only good part of my experience was the customer service at the counter and the one person I did connect with over the phone.

OLUWAFEMI D.
Rating:

Customer did not leave a comment.

THOMAS M.
Rating:

Customer did not leave a comment.

Dedrick P.
Rating:

Customer did not leave a comment.

BILAL M.
Rating:

Customer did not leave a comment.

Khadija W.
Rating:

Customer did not leave a comment.

BILAL M.
Rating:

Best customer service and friendly. Quick and easy.

Kevin V.
Rating:

Good customer service

Reginald G.
Rating:

Overall good but cargo area had bugs in it running down in the cracks between the cargo area and cab wall

ASHOK R.
Rating:

Yes

rebecca M.
Rating:

Very friendly offered fast service. Truck was clean and well maintained

Antwanita D.
Rating:

very fast and efficient

Frank G.
Rating:

Customer did not leave a comment.

TRAVIS M.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

My biggest problem was them being pushy and not understanding. I now lost things due to the fact thwy told me if i didnt ruah rush rush my ass there with there truck my stuff would be taken. Im overall a little happy about my experience with the company not the branch

NEITIK P.
Rating:

One of the best service in the area, extremely professional.

Charles P.
Rating:

Customer did not leave a comment.

Cecelia P.
Rating:

The gentleman that helped us went above and beyond and how nice and customer oriented he was. Also I commend him for his customer service and friendly service also. I worked over 30 years at retail establishments and the smile and great personality is a winner.

Nicole C.
Rating:

Customer did not leave a comment.

Wanda L.
Rating:

I was very impressed. Great customer service. Very polite and knowledgeable. Quick and accurate. I will use them anytime. Thanks for the great service....

Samrat K.
Rating:

location is great clean well management staff is friendly

Ronald K.
Rating:

Customer did not leave a comment.

Heather L.
Rating:

Customer did not leave a comment.

Benjamin O.
Rating:

Customer did not leave a comment.

Zach S.
Rating:

I made a reservation and they didn't have a truck for me when I arrived. Due to that I had to pay more money to get a different truck. Maybe more trucks are needed at this location. And someone to clean the trucks because the one I rented was not clean.

Jacquelyn P.
Rating:

Customer did not leave a comment.

Beth G.
Rating:

Customer did not leave a comment.

Jessica L.
Rating:

No body but the cashier is at this location

Kimberly G.
Rating:

Install aux on the radio system so that we can hook our phone up like the vans have.

Ron G.
Rating:

Have the clerk come out and actually inspect the the truck with renter before they take it out.

JUSTEN B.
Rating:

Dude ripped me off had extra fees that weren't discussed up front will not use uhaul again

Tiana T.
Rating:

Customer did not leave a comment.

Terry S.
Rating:

Nothing you can do, this is the best location. They treat everyone like family. Their customer service is the greatest. I won'tgo no where else.

Ronald B.
Rating:

Continue with the fine service. I don't use your equipment often, but it's nice to know where to find dependable service. I have had a great experience at the Marathon Gas Station, Glen Burnie location and at the Flooring Store in Pasadena, Md

Tiffany S.
Rating:

Great customer service.

Joycellen C.
Rating:

Very pleasant and explain everything to you. I would recommend it to my friends and family. Always have a smile.

Felicity O.
Rating:

Everything was great! Don't change a thing!

Rosane D.
Rating:

I love very good thanks U-Haul.

Kathy H.
Rating:

Nothing I can think of. The customer service was great , as usual. This was my forth time in 4 yrs renting from this location. Would definitely recommend.

Andrew S.
Rating:

Customer service was excellent. Rep made everything quick and easy

Nicole N.
Rating:

Great. Customer service. The young man who helped me was very pleasant and helpful.

Bryce W.
Rating:

Customer did not leave a comment.

Karen M.
Rating:

No comments for improvement my experience went flawless. The owner was very acomodating!

Quentin E.
Rating:

Not sure why i was charge multiple times for one rental. I was charged 3 times for renting a hand truck and dolly...

Desiree M.
Rating:

Make sure that the fuel tank is on FULL and not on a lower mark. It is so much easier to fill the truck back up to FULL instead of trying to guess, how many gallons to fill up, etc. Start on FULL and end on FULL. Other than that it was a very easy, no hassle rental. Would definitely rent again from this location.

Robert P.
Rating:

Second time using Uhaul at this location. They were very friendly and helpful

Michael H.
Rating:

The last time I did a customer survey and I actually had a problem and I did an email as a loyal customer to U-Haul and rent several a month and nobody even got back with me you asked for input but never reply when there's a problem what a joke

khareem B.
Rating:

Customer did not leave a comment.

Wayne R.
Rating:

Customer did not leave a comment.

Derek D.
Rating:

Great customer service. Brand new vehicle

Christina B.
Rating:

Was horrible service pictures showed a clean mopped out vehicle had to lay blankets to ensure my items wouldn't get dirty

Zachary C.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

Customer did not leave a comment.

Alia J.
Rating:

Customer did not leave a comment.

Harold B.
Rating:

Customer did not leave a comment.

Jon G.
Rating:

Customer did not leave a comment.

Neal S.
Rating:

no need for improvement thanks for everything best U-Haul location every.

Leone R.
Rating:

They Charged me an ExtraDay charge plus the week but i only kept van for 7 days i need refund for that extra day

Malcom B.
Rating:

Customer did not leave a comment.

David K.
Rating:

Customer did not leave a comment.

Eric F.
Rating:

Every thing is great and the employees are great

Michael R.
Rating:

Just maintain your customer service which is currently awesome!!!!!

Nicole P.
Rating:

Customer did not leave a comment.

Kathleen A.
Rating:

Customer did not leave a comment.

CORIAN R.
Rating:

Customer did not leave a comment.

Kenneth A.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

I rented the truck several times n normal only keep it a few hours n only driving around 5 miles. I think they should be some kind of discount. Other then that I have nothing bad to say about all the times I rented 1 time the truck was alittle dirty but not bad . The staff is amazing at the location o rent from

Kelvin H.
Rating:

Continue too provide your most Optimum service one day at a time!!

William K.
Rating:

Lower the cost.

FATIMA S.
Rating:

The cashier was super nice and helpful.

No reviews have been submitted for this location.

Back
To Top