They were very helpful and friendlySamuel R.
Mario's Deli & Grill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service there and back. AwsomeKATHERINE G.
Better costumer service. Clerk barely talk to us. Went inside and didn't went back.DANIA A.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.William W.
Customer did not leave a comment.Kook J.
Customer did not leave a comment.Dominique S.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Juan O.
Customer did not leave a comment.Dustin H.
Very nice location thanks guysTRACI L.
Mike and sam was very helpful and explained all the safety aspects thank you guysAdriana B.
My agent was very friendly and helpful thanksrachel O.
Great service and altitude. Not much to improve. Very clean store. Thank youhaniyfa H.
Everything was perfect. Check in was smooth. Price was reasonable. Staff was very knowledgeable and friendlyamado A.
Very nice location. I've never rented as a nice and clean truck like thisChuck I.
Smart cashier he give a good deal and very clean truck i like this location and I recommend to my friendsKIARA S.
MIKE WAS GREAT. I LOVE THIS LOCATION. ALWAYS HAVE TRUCKS AND REALLY QUICK...IN AND OUT SERVICENYGEL P.
Customer did not leave a comment.WILLIAM R.
Good location very good experienceJESSIEL R.
Good location, fast service, cheap gas price I like this location. I recommend to my friendsWILLIAM R.
UHaul needs to improve EVERYTHING. We had a nightmare of an experience across the board from literally start to finish. No one was helpful, no one was willing to listen to what the hell we went through. We have another move we have to make in a few weeks and we will 100% be boycotting UHaul and going with other services. Never again will we use Uhaul. Period.John J.
Good location cheap pricesharmen B.
Great place. They are known ledgeable and friendly They get you in and out real quick. I highly recommend them. And they have good price for gas tooRyan M.
U-haul agents were friendly and very helpful. I look forward to doing business there again thank you guysthania H.
Customer service was great , truck was clean inside and outside Great guys thank you for help useassanera J.
Very good peopledonovan P.
I try u haul before it was non good before but these time i try to rent from mario dell and grill they are very good people and very helpful and truck are very clean and they have cheap gas too really i like these locationclaudia C.
They help me to load the trailer they are very nice I recommend these locationLUIS C.
Good location and very clean truck I like this location they are very helpfulRodney M.
Customer did not leave a comment.Jeanne F.
Location was out of the way to my location. Location nearest me (3.5 miles) did not receive the truck back from customer, so they sent me over 30 miles away to obtain a truck. Engine light was on in the truck I was given.Kevin P.
Very good location they help me to drop off the trailer i loke these placeRory C.
Finish contract in 3 min they give me good deal and cheap price i like this locationmichelle S.
Very good and clean trailer and good location they have cheap gas and delicious pizza i like the family they owned the storeterry L.
Very good location they are professionalJames B.
I like this location they have good trucks and cheap gas too I recommend this location to my friendsveronica B.
From start to finish take 2 min my experience at these location are very good and the truck was very clean I recommend these locationNicholas B.
Customer did not leave a comment.Michael A.
The guy work on store his name mike he is very good person and professional he try to give me a good deal and hood price he is very awesome and they have gas on the location they have a cheap gas on location and the lady work there she is very helpful women i will recommend this location for my friends â¤ï¸â¤ï¸ I like u haulcorey G.
Very good location and the team works are very friendly and professional â¤ï¸â¤ï¸carmen N.
Customer did not leave a comment.chanda C.
I enjoyed coming to this location they had great equipment and hooked me up with a deal on there uhaul equipment that i got and everything was explained greatly and the attended that was named sam there helped me with the rental and loading my uhaul upfaustino M.
Customer did not leave a comment.Judith M.
Return process needs improvement. I had to request help to unhook the trailer and was not given any king of receipt or confirmation of returned equipment.James L.
I checked in online and paid. At this location I had wait while clerk was with sales rep. Once she helped us she asked questions We had already completed online. She then ask us to pay which was also done online. After she looked further she saw we had already paid. We informed her we had done online check in but I guess she didn't see it.Melissa Q.
I didn't understand why I could drop off the equipment at another uhaul location. Instead I was told I would have to drive it back to the original location because I would be charged twice of I dropped it off at another location. It seems like they just wanted to charge for the mileage. Never again.Samuel E.
Customer did not leave a comment.MICHAEL B.
The truck reserved was dirty with hay and supplies all in the back so I had to have it switched out. I wasn't given a new contract emailed with the gas amount but what they said was in it and what it was wasn't correct. The exchange was done by some man over the phone named Mikel. The manager I was told. He also changed my reservation. I had a one way truck to drop off wherever but he changed it and gave me a particular drop off location which i didn't know until I was dropping off. The truck was almost empty when I received. I was charged $59 in gas and I only drove about less than 40 miles. I was given 60. How does 40 miles equal to $59 in gas? I called the lady where I got the truck and she said she'd call back and didn't. When I called back a few hours later I was told she wasn't there and the other worker was very nasty and rude! I know I was charged a $30 fee ðŸ˜” then $59. The entire experience was very bad and I'll never rent from Uhaul again. But please research this issue cause those miles don't add up to that amount of gas. I called customer service and spoke to someone and was told I'd get a call back also and nothing there either ðŸ˜’Inell S.
Very good location and clean area I will recommend this location the lady work she is professional and very nice and they have a good restaurant and cheap gasjames Y.
Very happy rental!danel K.
Customer did not leave a comment.Joseph E.
Customer did not leave a comment.jessie P.
Have the employee put the chains on right. Have equipment to buy. Be nice.ADRIANNA R.
Customer did not leave a comment.Kim N.
Customer did not leave a comment.Raven S.
Not charge as .uch for mileageSHELIA O.
I had a guaranteed reservation at the U-Haul in Sanford. When I got there, the trailer wasn't available. The gentleman working called another U-Haul in Olivia, NC, and they said they had the trailer available, so I immediately went there to pick it up. It wasn't available. They called the area manager who made a reservation for the trailer in Wendell, NC, and hour away. When I got there, the trailer wasn't available either. I ended up renting a smaller trailer and had to pay a $60 drop-off fee in Sanford. An $18.95 rental ended up costing $81.00, plus lots of wear and tear on my own vehicle.Gregory H.
They need to pay attention to detail & check in trucks professionally & close out the customers account quicker than 2 days after truck was turned in!!! Frustrating ???????Earl J.
The trailer was in deep grass.Pablo M.
The wheel was dented and unsafe. I had to refill it with air. Trailer was dirty. Electrical connections were corroded and I had to clean tbem.Chuck F.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.LISA D.
This uhaul place was in a gas station so there were many other non uhaul customers that I had to step aside for before the cashier was able complete my rental order which was frustrating . There should have been another cashier available to serve customersRUBEN W.
Customer did not leave a comment.Jeremy S.
Customer did not leave a comment.Paul F.
The trailer was a good unit that pulled well and the rollup door worked fine however there were only tie down rings at bottom. The slats along the side were NOT conducive to attaching straps as the hooks would not fit. Rings at the middle and top would have been much more useful.S B.
Customer did not leave a comment.william C.
Employee greeted me before I even parked the truck and offered to park in the proper location for me. Incredibly efficient and kind!Alexandra L.
Location was not the one I selecteddavid S.
Person did not even stand up deal with my transaction, or point to the correct side of the building where my truck was (let Aline walk me out to the parking lot to show me the truck). These are all things I've had in the past when renting from U-Haul. The truck was clean, but needed some serious work on the transmission. Forward gears hesitated horribly before actually grabbing after the gas was applied. When I put the vehicle in reverse to back into my driveway, the vehicle died. I had to shift into park to restart so I could continue the reverse into my drive. Overall, I wish I could have used the 15' truck that was sitting in the lot of my storage unit. This location is closer to my house and where my storage unit is so it was the primary choice, but I was told a vehicle would not be available. Frustrating to say the least when I pulled up and there was a truck sitting there. I will be looking into another rental truck company for my next move. I never had any problems with Penske, be it with the service, reliability or vehicle.Brian P.
Customer did not leave a comment.TINA W.
Don't park in the muderik R.
Customer did not leave a comment.Jerry R.
Customer did not leave a comment.Dorothy G.
Customer did not leave a comment.David H.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Samir T.
Customer did not leave a comment.nicolas J.
My reservation didn't have all the items that should've been included and when I stated that, I was told I wouldn't be charge and I was still charged. Also, I was supposed to be able to pick up the truck without goin inside and the key was no where to be found like the online instructions said. After an hour, the staff at the location finally found the key. It was inside of the store. I also kept being asked if I paid already when I clearly wouldn't have made a reservation without giving my card information prior to doing so. It was an unpleasant experience and I was charge for things that I did not get with my rental and was late getting to my destination.Lolita S.
Ms. Naheed was Great!Kevin R.
Customer did not leave a comment.william C.
Customer did not leave a comment.Leslie P.
Poor customer service, attendant does not help with anything, trailer lights stopped working halfway through the trip, told attendant when we returned and he acted as if oh well, returned a day early and was never refunded fee for early returnEugene S.
Customer did not leave a comment.Alex S.
Don't waste their time or money.Christiansen N.
Truck had mud and was dirty when I picked it up. I swept it out before I returned it. I was charged a cleaning fee when I returned it. I used a credit card to reserve the truck. I was told there would be no charge on the card until it was returned. When I picked it up I was told they would "put a hold on the card" for the amount the anticipated. Truck handled well though and the people working where very friendly and helpful.James B.
If I could give a -5 rating to this establishment, I would. Let me first start by saying that I have been a loyal patron of U-Haul and specifically this location for years, which is why I am utterly disgusted by what happened in the past week. My husband and I decided to relocate from Northern VA to NC, which, if you have never moved states, is a very daunting and overwhelming experience. Luckily, I booked our 26' truck over 5 months in advance from our move and got an amazing rate ($371 for 2 days and mileage). We were also storing our entire household worth of items in the same location at their storage facility. My husband and I actually moved down to NC a bit earlier than expected, so our plan was to fly up from Raleigh NC to Dulles and go straight to the Sterling Storage and Rental facility to claim our 26' truck and get our items out of storage, and drive down to our home in NC. This was going to work out perfectly, pick up the truck and load up our storage all at the same placeâ€¦â€¦.or so I thought. The DAY before we were supposed to get our truck (fly from Raleigh to DC), we got a call from the scheduling office in VA letting us know that 1) they did not have a truck for us, 2) the closest they could get us a rental was 10 miles away, the Chantilly Office â€“ in NOVA traffic, that is about 40 minutes and 3) it would be for 7 hours laterâ€¦â€¦.IF the person brought the truck back in time. When I received the call, I was understandably frustrated, emotional and left with no options. What were we supposed to do? Uber from Dulles Airport to the Chantilly location and wait for 7 hours in a U-Haul office? After waiting, we would have to let our movers know to meet us later, and then drive 5 hours down to our home in NCâ€¦â€¦â€¦I don't think so. I informed the representative that I would not be paying for the reservation at all, and that this was a complete disappointment. The woman I spoke with was completely apathetic and almost annoyed by my frustration. I was pretty thrown off by her attitude. I have spent so much money with this company, and ultimately, I am a customerâ€¦why am I being talked to like this? BUT, ultimately, we did not have time on our side. Our move was the next day, so we had to make decisions. Do we wait in the Chantilly location for 7 hours in the hopes that the person brings the truck back? Do we look at other companies? Luckily, my brother-in-law was in the area and came up with a brilliant idea â€“ why don't you rent a truck from Raleigh and drive it up to NOVA, get your stuff and then drive it back down to Raleigh? BRILLIANT â€“ we will atleast have time on our side. I immediately called back the scheduling/logistics office and let them know about the resolution that WE HAD COME UP WITH â€“ not them. She said â€œgreat, I updated the reservation, you can pick up the truck in Raleigh.â€ We picked up the truck with no issues, drove from Raleigh to NOVA (5 hrs) and got our stuff from the U-Haul storage facility. We drove back down to NC andTaylor B.
Very happy with experience!Kenneth G.
Open up on time, not 45 minutes lateJohn W.
It rained the morning after we picked up the truck , and it leaked all over our kids mattresses and some of our boxes with electronics and valuables in them. There was a puddle all across the moms attic and 2days after it rained the mattress was still soaked in one spot. The kids had to sleep on the couches. :-( for $101 you would think the truck wouldnt leak on your belongings!!!!Kevin H.
Customer did not leave a comment.Cristal M.
Customer did not leave a comment.David W.
Customer did not leave a comment.Alex S.
Customer did not leave a comment.robert V.
Customer did not leave a comment.sam F.
Very easy and very polite!Walter S.
Customer did not leave a comment.Ricky H.
The U-Haul system (website) would not work for me or the store and they were so nice and helpful despite the difficulties. They apologized for the inconvenience and were just very nice. If I ever need a U-haul again I will definitely use them!Shamarra G.