When I tried to call to make the reservation, no one answered the two days that I tried so I went to the location to book it.DIANNE P.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had order a rental closer. Unfortunately it was rented at the same time I reserved it. I had to go to a place further out and pay more money for the mileage. Not too happySteven E.
Excellent people to talk to ..... couldn't thing anything better because these great guys in convenience store were as always very friendly and cool :) Thanks much will come back againDON B.
Customer did not leave a comment.JOSEFINO S.
The location was alright. Could definitely be cleaner but it isn't terrible. The truck that I rented seemed to pretty well maintained and was mostly clean but had a very unpleasant smell inside the cab.Eric S.
Customer did not leave a comment.CHRISTOPHER F.
Customer did not leave a comment.Cassie B.
Customer did not leave a comment.RICHARD H.
Awesome customer serviceMANJU P.
Customer did not leave a comment.Hamid D.
Customer did not leave a comment.Stephen I.
Faster service, better setup for customerEMMANUEL A.
Excellent Uhaul service at this market store in Ontario! Uhaul truck was in excellent condition. I will use this facility again!jim T.
Have the truck check for to much play in the steering wheel. Add pavement where the trucks are parked that will help with how dirty and dusty the trucks get. Fix the latch on the hood for the truck I drove, I could not get it to shut all the way down close. The vibration and noise in the cab of the truck hurts your ears.Anita G.
GREAT CUSTOMER SERVICE!Domitila S.
Customer did not leave a comment.Sherman B.
The gentleman who helped me was very friendly and helpful.steven H.
Customer service was terrible. They lost my reservation and made it make a new one. It took 35 minutes to complete everything. On top of that, they helped customers in between that were ordering from their market. DO NOT GO TO THIS UHAUL VENDORJared K.
Customer did not leave a comment.Chona R.
Customer did not leave a comment.Yao L.
Everything was great.. I directly work on the whole over exaggerated China Corona virus so I word recommend showing some type of proof of sanitation and cleaning throughly the inside of the vehicleJesse G.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.JOHN M.
Easy check-in and check-out. Liquor store that has uhaul rental.Frank D.
Customer did not leave a comment.roxanne P.
Customer did not leave a comment.KAREN W.
Will not rent again from this locationCHERYL H.
Excellent customer service by the owner.DESIDERIO E.
Due to the extreme nightmare that happened this week I'm requesting a 60 percent on all charges U-Haul truck gas guage is brokenJAVIER G.
Customer did not leave a comment.katherine B.
Customer did not leave a comment.GENARO G.
Customer did not leave a comment.Denise H.
Customer did not leave a comment.David C.
The total mileage of the car I rented yesterday was 28 miles, but I added $ 10 to the fuel, and charged me another $ 17 at the drop-off point. This car is too fuel-intensive. It costs one dollar of fuel per mile. may?Hua O.
Customer did not leave a comment.Kristie F.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Jeannette B.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.William C.
My original pick up Location was changed for an ungiven reason and much farther from my location. Poor communication. Chains were worn from dragging on the ground so much from being longer than they need to be..Kyle K.
Convenient location, quick and easy.Robert A.
Customer did not leave a comment.Darshil J.
The back of the truck was full of white powder that ended up all over my furnitureBrian L.
Customer did not leave a comment.sherri M.
Great serviceSteven T.
Customer did not leave a comment.Michael L.
I was charged for dolly rental that was not given. When truck returned, advised to clerk no dolly and rep stated I would have to call uhaul tomorrow because he could not change charges. I ended up paying extra $7.00Paul D.
Customer did not leave a comment.Gladys H.
Don't over book on truck rentals because someone almost took my reserved truck yesterday because it was over booked.Zahudiel M.
They cheat. Barely any gas in truck and light turned on after a few miles. I had to buy gas and they did not credit. Even gave them receipt. Would not use them again as they are not an ethical location.chris D.
Very nice & helpfulMIGUEL V.
They messed up on my reservation ...he was no helpRobert M.
This was the first time I used U-Haul. Hether, the supervisor, messed up my order and instead of clarifying things she was very rude and hang up a phone on me! Absolutely poor customer service. When I called her back, she simply tried to shut me down. And she is a supervisor??? I won't use U-Haul anymore and will tell my friends about my experience. Such people should not serve customers, more over they can't be supervisors and be an example to other employees. Very unhappy!Muqaddas P.
Customer did not leave a comment.Husin G.
Customer did not leave a comment.ted U.
This location was great, my overall uhaul rental experience was terrible but that was no fault of Mark's Market. They actually had the truck size I needed vs having a 24/7 rideshare reservation for a 26 foot truck and showing up to Tower RV storage on earlstone where my reservation was through and there only being a 10 foot truck there. Emergency gate contact cant even be bothered to answer her phone. Had to call Uhaul 3 times to finally get someone who was able to reserve the one at Mark's Market for me to pick up.Devin N.
Customer did not leave a comment.Kathryn O.
Customer did not leave a comment.Noly T.
Customer did not leave a comment.Christina M.
Customer did not leave a comment.Angela W.
The truck was dusty and smells bad, the brakes are terrible. Wouldn't go back there. Also U-Haul changed my reservation to this location for no reason.Michael F.
Nothing service was amazingAlfred L.
Trucks were dirty. Check engine light was on. There were problems with my order and I was not satisfied with the resolution.Michael B.
friendly and professional servicesonnie J.
Customer did not leave a comment.Noah H.
Good customer service and easy pick up/drop off. Honest too!!!Kareem A.
Customer did not leave a comment.Darryl C.
Customer did not leave a comment.amy JANE M.
Customer did not leave a comment.VANESSA V.
This uhaul location is great easy, fast and affordable prices.Jorge G.
Customer did not leave a comment.Henry S.
Customer did not leave a comment.Mahesh P.
Customer did not leave a comment.RAFAEL T.
BULLS**T how u ganna try and charge me 2 days for being late, i want my other day then. Definately ganna fightandrew V.
Customer did not leave a comment.denise R.
Have service providers step out with customer to verify all equipment is documented accordingly.Oscar C.
Customer did not leave a comment.Carlos G.
We had reservation at 9am and came 10 minutes early but we didn't leave till 10:00am because worker didn't know how to look up reservation. We tried to show her our email cause she kept calling me and my wife liars and kept trying to charge our card extra by attempting to make a new transaction. Then we called Thomas (the manager) and told him what was going on and he tried to help but she wouldn't even talk to him to try to see what the problem was and see how he could help her. After about an 45 minutes she finally found the reservation and told us we had to act as walk in customers since we were â€œlateâ€ and we had about another 15 minute argument before her husband came out and helped us out.Guy D.
Customer did not leave a comment.Chris O.
The man was rude & clearly didn't want to help us. The place was dirty and it was a food store!! I felt I was over charged from what we had agreed to.Diana S.
The inside of the cab was clean but it smelled like a sweat.Abel R.
Customer did not leave a comment.Darlene A.
Customer did not leave a comment.RUBEN O.
The gentleman working there are wonderful, very helpful and kind. Please tell them thank you.marcela G.
The app didn't work when I got there. Fortunately the store was open and able to help.Andrew K.
Customer did not leave a comment.Lawrence G.
Customer did not leave a comment.Monica P.
Regarding the above: it is a tiny, old liquor store. Despite handling those customers, the gentleman was very kind and courteous. Would be a difficult location on a very busy day!!Tina Z.
The truck was perfect, it just wasn't cleaned out. A lot of dirt, screws and nails were on the floor. But the truck ran great and it was the perfect size. I was able to fit the entire contents of the house.Ray B.
Rainy day and lots of big puddles in the dirt (mud) parking area. Paperwork was quickly processed.Jean B.
Customer did not leave a comment.STEPHEN K.
They never check the vehicle when given to me nor when I return it back and it was a raining day the guy didn't want to get out to check the truck when I return it he make me take pictures of miles and gas then bring it to him as well as he told me to take the vehicle to the back and park it for him it was a lot of mud on the back I shouldn't be there that's he's propertyTony Y.
Customer did not leave a comment.sergio N.
Show interest and concern for the customer.Luis C.
Price was much higher renting from California to New Mexico ($600 more for same truck size and shorter distance)Hayden H.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.julio R.
Truck was clean but smelled. Very displeased that I had to go to 3 locations to get a truck that was reserved at a different location.MATT F.
Customer did not leave a comment.Steven T.