Customer Reviews for Marsha Store
(U-Haul Neighborhood Dealer)

Rating:

1.0

This U-Haul location is actually a gas station with no U-Haul staff - just the gas station cashiers - and several trucks/trailers parked in the back. The cashier who helped me was incredibly unhelpful, dismissive, and didn't know how to use the U-Haul iPad software. First, he couldn't find my reservation on the iPad. I was able to point to my name on the schedule. Then, he told me the key to the truck was missing. He showed me two other keys. I asked if I could try one of those in the truck I rented - he said no. I asked if he would try the keys in the truck himself - he said no. I asked if he could call U-Haul to see what the issue was. He curtly said that I could call U-Haul's customer service. So, I left and called Customer Service. While I was on the phone, he came outside and waved me in, telling me he found the key. He then spent 20 minutes trying to check me in on the iPad. Several times he showed me error messages and I had to help him guess which menu items from drop-down lists were correct. I ultimately rented the truck for 5 hours but spent 30 minutes getting the key, which slowed down my entire move schedule. It was very stressful, and the cashiers condescending attitude made it worse. I like U-Haul but will never rent from a non-U-Haul office/location again.

Rating:

3.0

Box of the truck was leaking water inside from a rain!

Rating:

5.0

Alright , the truck is strong

Rating:

1.0

While very pleasant service it was incredibly slow. Either tablet issues or internet slowness or whatever this caused painfully slow service.

Rating:

1.0

Employee was incredibly unprofessional. They were on their personal phone with a friend during the entire process and said nothing to me, didn't explain drop-off, didn't check my license or show me which u-haul was the one I rented.

Rating:

1.0

I was obviously interrupting a phone call for the young woman who processed my rental. During our entire interaction she was on her iPhone through AirPods. Several times I had to ask if she was talking to me or her friend. Plus I had ordered a furniture dolly, utility cart and blankets and none of them were there. When I asked about it, she told me they had nothing to do with that, all they did was provide the vehicle. What's the point of sending me to a site that didn't have the equipment I paid for? She gave me a number to call about that but it was clearly wrong, as it went to an anonymous voice mail. Eventually I found the number for U-Haul support in the Twin Cities and called them. I saw the blankets and utility cart on the wall and assumed that was for me so only needed a furniture dolly. The woman on the support line directed me to the nearby Brooklyn Park location, which was very helpful, showing me where the furniture carts were. I grabbed one and used it. As I checked out, I I clicked that I had used the utility cart and blankets. I was surprised I was charged an additional $5 for each of those, even though I had already paid for them. In the future I will only go to a full service U-Haul site and get what I ordered right away, rather than rely on these stupid private sites that are obviously only concerned about whatever money they get for this service and don't care about the customer. It does make me question U-Haul's commitment to their customers when they support these places though. I've never dealt with one of them before and I'm glad I never did. U-Haul should reconsider that strategy.

Rating:

5.0

The floor of the truck cab had a lot of dirt build up, but it was not a big deal. It is a working truck.

Rating:

1.0

Make check in more seamless and not take so long with adding photos with the app. Also have someone working who knows how to handle check in would be extremely helpful.

Rating:

2.0

Store clerk did not know how to fulfil the reservation so I had to wait 30 minutes while he consulted others. Store charged me for fuel despite having put more fuel into the vehicle than was given. Have rcpt and photos evidence of the scam.

Rating:

1.0

Trouble getting signed in, but the lady was helpful.

Rating:

2.0

Truck was dirty when picked up, a diaper and other debris on the floor.

Rating:

1.0

HORRIBLE service. Employees were not trained on how to complete contracts or perform safety checks. Manager was highly unprofessional and lied multiple times to cover his own mistakes.