Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had an engine warning light on, did not use the truck. Changed it out for another whyyyyyyyyyyyy I pay more for a 20 ft truck then a 26ft truck a week before
I had scheduled to pick up my uhaul after hours along with 3 dolleys. When we arrived, they didn't put the dolleys in the truck so I had to drive all the way to another location to get them which made us go over our mileage and we had to pay extra for it.
The customer services is phenomenal
The only easy thing about this experience was picking up and returning my truck. After picking it up and getting it back to the house we discovered a padlock on the door to the back of the truck so we were unable to open the truck and begin moving. I called customer service and was on hold for 20 minutes then was hung up on seconds after someone answered. After calling back and waiting another 15 minutes on hold I was told I needed to return my truck, drive to a different location to pay for a new rental then wait 7-10 days for the original rental to be refunded. FINALLY a very nice representative let me know I could bring my truck to a near by location to have the lock removed and that she would provide me with VIP pass or something to refund some of the charges after we had to wait so long just to get our moving day started. Really appreciated this service and am looking forward to the refund.
Not open on weekends. Have to enter through small gate with trailer.
Was in and out in minutes!
The lady was pretty new and didnt know how things worked. I told her i would need a couple more hrs if it was available she said no and just raised her shoulders like she was confused im sure no one else was going to rent that truck for that day anymore So then i tried calling the 800 number and the lady said well they would charge you an additional day so another $40 when all i was asking for was 2:30 hrs more that was such an inconvenience since i had to rush things
Great customer service. Bea and Natalie are an awesome team.
they were a new location learning how to rent trucks out, it was a little bumpy at first because i showed up really early so they wern't sure how to handle when that happens, but it was overall great and they were friendly and polite and i would not hesitate to choose them over anywhere else
