Customer did not leave a comment.JERRY E.
Customer Reviews for MBR Mail Box Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.REGINA M V.
Customer did not leave a comment.Christopher W.
Personnel had me waiting outside for 25 minutes.VLADIMIR R.
Customer did not leave a comment.Randel N.
Rolando and His sister Perley were amazing and very professional would recommend and use their service againADA IRIS R.
Customer did not leave a comment.DARVIN M.
The hinge and trailer were not efficiently installed based on the height of my vehicle, trailer was so tilted towards the front making it difficult to maintain the steady speedJEAN V.
Customer did not leave a comment.Carlos F.
Customer did not leave a comment.Brandon J.
Wilson was greatMaria K.
Since this location has the 24/7 pick up there should be in area designated for people who are doing after hour pick up that's well-lit it with some sort of station for doing mobile processing. Ie pictures of self, pictures of driver's license, inspection of rental vehicles.Jessica L.
Customer did not leave a comment.KAREN DELORES W.
This was my only option to pick up the trailer to pull with the U-Haul truck for my car. The lady was knowledgeable with everything and assisted with unknotting the wheel straps on the trailer, she brought in a male employee to help my son get it unlocked it was long and tedious. The truck interior smelled horrific. my biggest complaint was the location of the pickup. Because I have hand trimmers the lady was very gracious and helpful.marcia C.
Customer did not leave a comment.Jacob K.
This particular U-Haul place at: 716 S 10th St Las Vegas NV 89101, I would not recommend to anyone. The old lady must be the owner of this tiny place was so rode.....josephine C.
We did not see any employee. There were homeless people around and we felt very uncomfortable .margaret B.
Customer did not leave a comment.josephine C.
Took over an hour to complete truck rental. It's in a terrible area of town. If I had the choice to cancel and go with another truck rental company I would have.KEITH H.
Customer did not leave a comment.JOSEPH FRANKLIN B.
I've used the MBR location a few times and they are always polite and efficient and the trucks are ready and clean.Michael D.
The area was kinda sketchyCARLOS W.
The location is in a shady part of town and the overall vibe is kinda shady and dirty. I really just wanted to hurry up and get out of there. The person was ok tho... helpful and quick... went fine.KEVIN S.
Customer did not leave a comment.mihai C.
Customer did not leave a comment.CHRISTOPHER L.
The outside and inside of the trailer wad pretty dirty.JAMES JAY B.
Customer did not leave a comment.SHANNON C.
Customer did not leave a comment.mariah A.
Customer did not leave a comment.Hailey F.
The location was the worst experience I've ever had picking up and dropping off a rental truckAmirah F.
When I arrived at the 320 Charleston Street Las Vegas, Nevada, noone was there to issue my van and take my payment. I made my reservation the evening before. That's a non professional way to do business. I wont return to that location to rent anythingmelissa B.
Take photos of truck if your going to return after hours or you will be charged an cleaning fee when it was cleanMarilyn M.
Given the current social distancing, it was still pretty easy to get everything done with out having a store clerk.Kimberly S.
Had to drive to 3 different places to get equipment I needed and 2 different locations for drop off.Stephanie B.
Customer did not leave a comment.NORMAN P.
I enjoyed meeting the very friendly lady and her brother.Shawn M.
Customer did not leave a comment.Nick C.
This location is in a dilapidated old building. The place smelled of smoke. The owner of the business has a dog that barked most of the time we were trying to finish the rental agreement. The person checking us out took nearly 20 minutes to complete the rental agreement and kept asking for the same information over and over (I suspect that she has an uncorrected hearing problem). This was not the locaiton we choose for a rental - this was a location that U-Haul moved us to. I would not have chosen this place. But, I don't think anyone who reads this cares, because I've complained about this exact same issue in the past and things never change. So, I'm not really sure why you ask for feedback because you don't do anything with it. So, either stop asking or pay attention to what feedback you are getting.Shane H.
Customer did not leave a comment.Michael R.
Before my rental my reservation was moved to 3 locations and I had inconvenient with the pick up time and location. I had to rearrange my plans for time and pickup several times. At the pick up location the people are friendly but lack the knowledge of your computer system to properly bill. I had to wait over an hour just to hear the zone rep will get back to me. Accolades to the zone rep for his customer relation abilities. Facility has dirty vehicles and when the U haul company emailed me my receipt it is in some format that word or notepad does not recognize. I still cannot view my receipt. I will rent again in the future but NOT from this location.Astra R.
Both the people I deli with were very friendly and helpful and I wittnessed the same behavior with other customers the best location I have delt with wether it be in nevada or FloridaMalcom P.
Trailer lights were LED's that were for the most part, burned out and didnot work, they need replacing. The fenders had holes worn through them, a claim was put in for them. The ratchet assemblies needed oiling to operate properly. One of the tie down straps was worn. Otherwise it towed the car very well. I'd consider buying the unit as is for $200.john C.
Customer did not leave a comment.Tobi W.
No recommendations. High quality service.Fern J.
I had to load and install my own transport trailer. And when I dropped it off, they checked it in way to late and charged me. I got a notice from paypal and called customer service. They said it would take 3 to 5 days to refund a mistake. Horrible experience.Shawn L.
No one was there during office hours, I called and he told me to just drop it there. I can't speak to clean & inviting or personnel. He seemed nice over the phoneJonelle D.
Customer did not leave a comment.Ermis L.
Place was closed at 10am.Tim M.
Customer did not leave a comment.Sheila W.
GAS TANK WAS EMPTY, I HAD TO PUT $20 GAS, I NEED THE GAS MONEY REFUNDED TO ME I CALLED USTOMER SERVICE IMMEDIATLY (WAITED FOR ALMOST AN HR ON THE PHONE) I HAVE PICTURES OF THE EMPTY GAS TANK WHEN I PICKED UP THE TRUCK PLEASE CONTACT ME AT 702-321-1621Lucy D.
We returned the trailer to this location, they was closed, due to their air condition breaking, and did not leave a phone number . we was on our phone to U-Haul for quite sometime in 110 degree heat.Patty E.
Friendly, personal service. Great locatioAdam K.
Customer did not leave a comment.FLAVIO M.
Customer did not leave a comment.Moises G.
i returned vehicle to same pick up location.june H.
Customer did not leave a comment.Derrick C.
Customer did not leave a comment.Michael M.
Just lovely people.Susan C.
Clean trailerJohn R.
Not sure if they new that side board on inside of trailer was glued back on and did not hold rope I put through it to hold object. Board came off but I used metal tie downs on bottom of trailer to hold item down. Not really a problem but thought I would mention itdaniel W.
Not a thing. She was very pleasant and efficient. Thank you all for making a ruff day easier.robin H.
Naked ladiesMichael C.
Customer did not leave a comment.Charles W.
After dropping the tow dolly I received a call from them asking me were I dropped it cause it wasn't there I placed it were they asked to put it at they had other equipment and none of it was locked at all with full access to it from anyoneALEJANDRO G.
It took 1.5 hrs to check out the equipment despite being the only customer there. The problem was with the computer system. The truck cargo door was stuck shut. This was not discovered until 300 miles away when we went to load it. The location has no bathroom. Because the location is in a sketchy neighborhood, no other businesses have public restrooms. This was extremely uncomfortable.John B.
I was charged twice for gas because it was less then a cm from where it started I paid $45 for gas this will be my first and last time using Uhaul I hate it with a passion now thanks for the horrible experienceLastarr L.
I explained to used a small trailer they did not have, only 9 feet long so filthy and so dirty with soils, they don have small trailer for the right small trailer.. I ride my motorcycle in small box trailer.. that was my customer serviceSonia P.
Nice customer service thank you Uhaul.veronica N.
These comments are not directed towards what improvements can be made but instead toward what excellence exists. Perly, the manager, was extremely helpful with the whole process. She was kind and knowledgeableable. She also made sure that i understood everything about the rental. By the time i brought the truck back I felt I had made a new friend. I will definitely go to "Perly" for my next rental....Perly is a credit to her neighborhood, and to the U-Haul family. Thanks U-Haul....Raymond S.
Customer did not leave a comment.Weston C.
I dont know if it was the website or the computer at the location but the lady was having trouble finishing the paperwork. I did it faster on my phone in front or her.Miguel B.
Customer did not leave a comment.ARTHUR M.
Not a convenient location, had to wait 45 minutes for someone to show up at 10:45am. Passed 3 other U-haul locations much closer, had to go across town, not easy in Las Vegas. Our rental listing was not even in the drop off locations computer. VERY BAD EXPERIENCE!john T.
Customer did not leave a comment.BERNARD S.
I'd have to say add another plug in so you can charge your cellphone or other gadgets people use. Because the cigarette lighter plug is used for the GPS so yeah more plugs.Francisco M.
This woman over charged me. I was quoted $79 for the car hauler. When I picked it up she charged me $214. I was a little distressed and did not realize she over charged me. Now three weeks later i am still waiting for my refund to hit my account. All in all I know I should have paid closer attention at the time of pick up, making sure I was charged what I was quoted.Tara C.
Do not lie to customersGuillermo D.
I called ahead of time to make sure this location was open on President's day. They said they would be open until 4pm. I arrived before 4pm and the location was closed. When I called again, the person who answered the call said that the owner or something would be back in an hour, which was past 4pm. The person who answered the phone then hung up on me and did not answer my call when I tried calling again. There was a place to drop off my key at the door but also a sign that said to "sign in to uhaul.com before dropping off the key". I do not have access to the internet on my phone so I was not able to "sign in to uhaul.com". I had to call the SF Uhaul location which directed me to customer service to help with my drop-off. At that point, somebody finally opened the door to the office and took my key saying that most people just drop off their key at the door. I told the person that I was not able to just drop off my key because the sign on the door said to sign in to uhaul.com before dropping off the key. The person at the door said I didn't have to do that...which made me question why that sign was even on the door in the first place. Long story short, the return process was extremely confusing, and i really did not appreciate being told that the office would be open when the office was closed when i got there.alexis C.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.stephanie M.
I dropped off after hoursManuel O.
Customer did not leave a comment.Kari C.
I chose different pick-up and drop-off locations when I reserved this one-way truck rental . UHaul informed me that I needed to go to another location to pick up the truck, which I checked out at 8:30am with a quarter tank of gas. I did not notice on the receipt that a different drop-off location was given with an earlier drop-off time (8:00am). By the time I'd dropped the truck off, it was 58 minutes overdue. UHaul charged me an extra day plus an additional $16 for gas. I desputed the charge, but UHaul claims it is justified!! Totally unethical and simply bad business. I will NEVER use UHaul again and will tell everyone I know what a horrible experience this was.Stephanie V.
A very sweet (older) lady help me to un-hook the auto transporter, who was all by herself at the office. I was expecting a bigger office with more experienced staff.Jacob P.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.pieter B.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Daniel H.
Was moving items from Las Vegas, NV to Portland, OR. Took over an hour to get contract and wasn't able to print it out in the end. First truck they gave me had no gas in it. So they gave me another truck which took another fifteen minutes to do the paperwork for. Second truck barely had 1/8th of a tank. After driving for two hours noticed the truck was getting really cold. Apparently the drivers door was broken so I couldn't close it all of the way. I had to crank up the heat on high so we didn't freeze to death driving through the desert and mountains during the night. Total drive time was over 17 hours. This whole experience was just horrible and the truck didn't make any of the move easier in any way.Alex C.
Rude personRobert C.
Friendly people and fast service.Bernard S.
i need a call back from u-haul customer service i have emailed and nothing. when you try to call you sit on hold for over an hour. this needs to be resolved 323.493.4232Mekkah F.
This was the first time where I felt very welcomed and comfortable I will return to this location very very pleasant and professional customer serviceCarmen T.
Customer did not leave a comment.Charles V.
I will never use u haul again. Reserved a 10ft. 3 days notice, got a 15ft.supposed to be same price. 19.6 miles, about 5 hours. Charged me for the 19.6 miles because dealer added the miles wrong and put down 119.6. Then, they charged me for an additional day.total charge was 106.00. Went back to explain, the lady agreed the total should be 49.00.then proceeded to charge me the 49.00. The total charge for 5 hours and less than 20 miles was 156.00+dollars and still no word from headquarters. Totally unacceptable. But nothing I can do since it's on my card. Add this to the cost of moving and it's not feasible. Bad.Bad.Bad.Cory R.
It is not the first time that I tento equipment and everything to worked excellent has good srevicio when collecting and delivering the equipmentsALEJANDRO P.
Customer did not leave a comment.Glenn P.
Pearl was very efficient and helpful, I turned the trailer in a day early and she took care of everything for me . Very friendly and personablerobert M.
Customer did not leave a comment.Vernon D.
Felicia was awesome and we appreciate all she did to help us. There was a strange, drunk man going bonkers across the street and occasionally attempted entering the office but Felicia kept a close eye on him. If possible, for her safety and others, putting up a fence and gate might help. Overall, our visit was wonderful.Linnea H.