No complaints.Donna H.
Customer Reviews for Megatouch Used Cars & Trucks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mike S.
Truck only had a 1/4 tank of gas when I picked it up.Walter H.
The location in Bainbridge ny came through and was awesome. The pony farm road location was awful they double booked and gave my truck away and forced me to drive 45 minutes out of my way to get the truck in Bainbridge I was not happy at all with pony farm road location in oneonta NYJOSEPH K.
Wow, I guess I would say move your trucks to a new location one where the people are at the location. We were never given any paperwork on how much gas was in the truck what the miles were? nor were we asked to identify ourselves. The woman there was very nice except I don't believe she knew what she was doing. Not a way to run a business. She told us we must sweep out the truck but didn't tell us that it wasn't swept out prior to us renting it. Not sure if I ever needed to rent another truck, it would be from Bainbridge even though the location is good there were way too many problems from the time we started ONLY great thing I can say about this rental was the truck was just what we needed and Thank God for Rachael Jones she was the only one that could help us, she knows her stuff and is a great asset to UHAUL.Reg L.
To be able to do this remotely by phone on site is terrible because of the cell phone service.Christopher D.
If I need a truck in the future I would love to get one from this location if possibleMARILYN J.
Linda was a very kind person who helped me out. The truck was in great condition. I am glad I was able to use it and hope to get one again this weekendMARILYN J.
Location closed at 10:30 am on a Tuesday. Lot not plowed, snowed day prior! Barrier across exit. Truck not cleared of snow. Hand truck and blankets reserved not in truck and no one around to help. Used self serve pickup, good option but not when there are issues.BENJAMIN D.
linda was very helpfulJERRY C.
Although we understand that the store closed 15 minutes before we arrived, we essentially had to "break in" to the parking area to do the drop-off and submit the drop off form. Then, apparently it wasn't recorded and we were sent communications that indicated that we had not returned it. Overall a HUGE hassle!Tim G.
Customer did not leave a comment.Gary M.
Very helpful. They were greatMark L.
It was not convenient when UHaul changed my pickup location at the last minute. Had to travel 20 min farther. And even though I had reserved 2 furniture dolleys, they only had 1 there. The pickup HAD to be through the app so we had to delete pictures and other data to make room to download. What would have happened if I did not own a smart phone? The only way to pick up the truck was through using the uhaul app, which they did not tell me until less than 24 hours before. User interface was not easy and the pickup took much longer than it would have otherwise. The price was not bad, but the overall experience was sub par.Benjamin D.
Customer did not leave a comment.Valerie M.
Customer did not leave a comment.ROBIN P.
Customer did not leave a comment.Trudy H.
Customer did not leave a comment.Brent M.
These guys are really helpful. They are the first people I go to when I need a trailer.PHILLIP F.
Customer did not leave a comment.WINDY J.
Returned after hrs. No contact with personnel.authur S.
Be available for assistance and be able to handle customer complaints directly.Darin M.
Linda was helpful beyond the call of duty.ANDREW B.
Customer did not leave a comment.BETTY D.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.CATHERINE L.
Customer did not leave a comment.ROXANNE H.
Customer did not leave a comment.Rick G.
Customer did not leave a comment.Timothy G.
thank you for helping make our move easier...it is appreciated!TRUDY G.
Customer did not leave a comment.LOUIS S.
Nice for 24 hour drop-off as store not open when I was able to drop off the truckCathryn E.
Make sure people get the right size truck for Thier needsDavid B.
you're doing just fineJANICE V.
The u-haul rep was very friendly and knowledgeable. She also was able to give us an extra day at no charge just in case other circumstances arose that could present a problem.MADELENE O.
Customer did not leave a comment.carl S.
Trailer was very aged and had many 'x'sJAMES D.
This location was great, they bent over backwards to help us & make sure we had everything we needed. 5 out of 5 stars!!JOHN D.
UHaul charged my credit card twice, I called three times to get this resolved. Today (2 days after the move) I was informed that UHaul management would look into this matter in the next three days. Having multiple, fraudulent charges on my credit card is a major inconvenience and insult.John S.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.michael B.
too far awayJerome S.
Customer did not leave a comment.Vincent H.
Customer did not leave a comment.James H.
Customer did not leave a comment.KEITH G.
I returned the truck early and they charged me for an addional dayKelly V.
If they make a reservation at other than where they will pick it up explain how your system works a week before we were to pu we checked no idea we were coming BUT she got on phone and made sure we were going to have our truck she picked it up she did not have one great job Megatouch saved a lot of grief on our pick up day GREAT JOB THANKS TO MEGATOUCHJohn D.
Customer did not leave a comment.Steven E.
Customer did not leave a comment.Jillian S.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.TRUDY G.
Customer did not leave a comment.james D.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Salli M.
Customer did not leave a comment.David L.
Customer did not leave a comment.John N.
The assistant was lovely and very accommodating. I was also very pleased to have such a close drop off location. In past experiences I have been sent significantly out of my way when there were closer drop-off spots.Sarah C.
Customer did not leave a comment.Jason I.
Very friendly gentleman met us right outside location as we pulled in. Glad he did so as the Syracuse location never mentioned "leave the paper work with the keys". Great service all around.Brian B.
Everything was excellent, thank you.Melissa M.
I HAD THE BEST EXPERIENCE...BRAND NEW TRUCK AND AT A FAIR PRICEDiane S.
Again the situation was similar. I called the number to arrange the drop off, and there was no answer, when I arrived at the drop off site there was nobody there, there were two numbers on the door and instructions to call one or both of the numbers, not only did nobody pick up, but I was unable to leave a message. Only after the second time that I went there did a man happen to be there, who said that U-Haul should have known better, because he was temporarily disabled from a recent surgery (carpel tunnel) He was as helpful as can be under the circumstances, and I made a point of doing as much of the labor as I could to help him out. He too seemed like a nice enough guy, and I have nothing negative to say about him.steven E.
Customer did not leave a comment.Brendan M.
Very efficent, helpful, accomadating and politeEDWARD D.
The truck was not clean, There was a full ashtray and ashes in the cab. I do not smoke. Other than that the truck ran well and was what I expected of a rental truck.ALBERT J.
over charged and not correct info given. will be reporting UHAUL to Better Business Authoritydeb W.
Linda is awesome. I have used this location several times and she always has the equipment you have asked for and will make sure you can drop off the equipment where you want to, even if UHaul wants it dropped off elsewhere. I recommend her highly.TINA W.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.JESSICA M.
Customer did not leave a comment.PAT M.
Customer did not leave a comment.BRUCE G.
When we returned the U Haul the guy who owns the place was very rude. He even yelled at one point. We will never rent there again. We would rather drive 20 miles out of the way then to return there. We were pleased with the two different U Hauls we did rent.DOMINAC W.
The owners were very helpful.DOMINAC W.
Customer did not leave a comment.TIMOTHY T.
Customer did not leave a comment.DAN B.
Customer did not leave a comment.Bradford B.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Bradford B.
Improve your computer system reliability for field offices.The U-Haul computer system was down when I picked up the truck--very frustrating for me and the local office. she ultimately checked me out with paper forms, which was helpful.GINA K.
This is the 2nd time I have used the U-Haul service from Megatouch. Linda made the first rental great. Linda made the 2nd rental a easy awesome experience. She was in contact with me before renting, handled my rental needs and surpassed my expectations of the rental process. She just made it a great experience. She contacted me through the process letting me know my truck was there and then again when the transport trailer for my car came in. She called and said the rental was all ready for me and we set up a pickup time for my relocation from Afton, NY to Clover, SC. I would highly recommend Linda for everyone's rental needs. She is a A-1 professional person and very great at her job and friendly. Thank you for all your help1 Vicki NabingerVICKI N.
The people at the pick up location were very friendly and helpful, but the location was a bit remote from where I originally intended to get a trailer.JOHN N.
They are a little back woods for me. Didn't look like they knew what they were doingDamon L.
Customer did not leave a comment.Gina K.
Great peopleAlan S.
Customer did not leave a comment.carl S.
Megatouch used cars & trucks were great. They came in on their day off and helped me out and cleared up a bunch of confusion that I had. They are the reason I would use uhaul again.christopher R.
Customer did not leave a comment.CINDY ANNE M.
Customer did not leave a comment.EDWARD S.
Dropped off vehicle after regular business hours.RICHARD R.
Customer did not leave a comment.SPIRIDON A.
Linda and Nick were polite helpful and had the truck ready to go as soon as I arrived. A pleasure to work with! RickRICHARD H.
Linda at U-Haul was excellent - checked me out and allowed the truck to be picked up on Thanksgiving day, which was very much appreciated for an early Friday move. All equipment provided plus extra furniture pads. Made my move easier!TINA W.
Noone ever thereRose K.
Everything worked well. Thank you LindaJEFF A.
Customer did not leave a comment.Richard F.
Everything worked out well. The customer service was great! Thanks!JOHN W.
I arrived for my 12:00 scheduled pickup time and they did not know that I was coming and were not prepared. I had to wait an HOUR for the lady who checks out the trucks because she was at a doctor's appointment and was not aware of my pre-scheduled pickup. The office was messy and dirty. I was not impressed with this site at all.Joshua G.
Customer did not leave a comment.lori B.