Absolute amazing experience. The people that work there were all friendly, helpful, honestly could not ask for a better bunch of people. They answered all our questions, made sure that the experience was smooth and painless. I recommend them to whoever needs a smooth move. The store from what my husband told me was nice also, he said the prices were reasonable for the merchandise as well. I wish there was more that I could say, it was just easy as could be. I was so nervous about having someone else's vehicle, but this was as stress free as could be. Thank you guys so much for everything , I made sure that I called them after he dropped off the truck to let them know as well.Shelby S.
Customer Reviews for Mercer Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Amy C.
Customer did not leave a comment.Sheri S.
Excellent ServiceGEORGE P.
Customer did not leave a comment.Ruth J.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Earl S.
Keep the super warm welcome and support.larry B.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.James D.
Customer did not leave a comment.Joel T.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Jannie M.
Customer did not leave a comment.Charleah W.
Truck pulled to the right, making it hard to drive nearly 700 miles. Also, the air conditioning goes out intermittently. There were two different times I had no air conditioning while driving for 2 to 3 hours each time. Driving in the midday summer heat was unbearable. Truck seemed in good condition and well maintained, but these issues really made the experience much more exhausting then it needed to be. For the nearly $1900 spent on truck rental (i had a few extra days overage charges past due date) and $300+ in gas prices, I am thinking I might try using pods for my next move.Greg D.
The absolute kindest people! I have never had a better experience with ANY rental. That's why we keep coming back!OWEN B.
Both place wonderful people to wait on us.julia H.
Customer did not leave a comment.Lawrence W.
Customer did not leave a comment.Amy D.
Great location!!!!!!! Night and Day from where I picked up and where I dropped off.Bill C.
Customer did not leave a comment.Lewis J.
I don't that any improvement was needed. Everything was excellent on all facets-very impressed with how quick, knowledgeable and efficient the staff were.Ashley B.
Customer did not leave a comment.Troy Y.
Excellent friendly customer service.Andrea S.
Customer did not leave a comment.Rick B.
Always very helpful and kind.Sandra C.
The folks at Mercer Outfitters were very pleasant to work with. Very accommodating.Dottie I.
Thank you, Mercer Outfitters (Uhaul location), so much for going above and beyond to accommodate us in our needs for the rental. You truly are the best!!!!REBECCA U.
very friendlyRICHARD H.
Mercer outfitters the very best Uhaul center ever I've used them exclusively for past 7 years Perfectwilliam C.
Customer did not leave a comment.carmen H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Melissa W.
The service at Mercer Outfitters was fabulous. I rented a car hauler for a day. They told me that the trailer had been checked over by a roving U-haul mechanic the day before. The electrical cable was missing a connection pin. We replaced it. The biggest issue was one I couldn't see. The tires on the trailer were horribly out of balance. I thought I had a flat tire when this issue first came up. I stopped and checked. There was a bad vibration from 45 to 55 MPH. I informed the dealer when I returned the trailer.William T.
Customer did not leave a comment.August D.
Customer did not leave a comment.RAY N.
This location was very good. However I was dispatched to this location from my original location by U-haul customer Service. Initial location had my reserved but would not rent to me because someone had not come to work! I lost three hours of time with that issue. Then the trailer I did get, I discovered had a leaking tire when I loaded the vehicle. An additional 5 hours later I was finally able to get on the road. The ONLY good I experienced was the quality of service at "Mercer Outfitters". Overall my experience was VERY POOR!!!!!ROD W.
Very friendly and polite love the service at this locationMICHAEL S.
Customer did not leave a comment.Ryan P.
Customer did not leave a comment.SARAHNICOLE P.
The owner was super helpful and nice. Excellent truckSherri R.
Customer service was awesome. The truck was in great shape, was easy on gas compared to most trucks. Easy to go in and rent. Will definitely rent from them again. I even had to keep the truck and extra day (because we had more then we rhought) Great people and great rental experience!Allison M.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.LYNDON G.
Previous renter had the cab full of dog hair and was charged for cleaning. There was still dog hair inside.DAVID G.
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.Mitchell L.
Customer did not leave a comment.Dottie I.
Customer did not leave a comment.Robert R.
Not a thingKAREN M.
Customer did not leave a comment.JENNINGS M.
Customer did not leave a comment.Ray N.
Amber was fantastic- so helpful in getting things when we needed them. A great representative for your company!THOMAS G.
easy pick up and drop off. Great experience overall.JOSEPH V.
Customer did not leave a comment.JENNINGS M.
Always the very best service and most friendly staff at this Harrodsburg location of Uhaul I would highly recommend this location to anybody in need of a U-Haul truck or trailerJENNINGS M.
Customer did not leave a comment.AMY B.
Very friendly and accommodating. Had brand new equipment.TODD H.
Great jopJunior L.
Beyond the call. We needed a trailer and we got what we needed, at the time we needed and that was thanks to the UHaul owner who got us the equipment after hours, kindly and safely. We are glad we have this level of service, something many other companies or even franchises don't have. We are sure about coming back to Mercers Outfitters, where we get what we need, when needed! Thank you!OSCAR S.
Customer did not leave a comment.MELISSA H.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.KEITH W.
Since our move to the area a few months ago, we have used Mercer Outfitters for our UHaul needs several times already, from dropping off as well as a pickup location. Service has been excellent every time. Of all the different UHaul locations in town, so glad we have chosen Mercer Outfitters. I have been to several corporate UHaul locations and always felt like just another customer and the while the service was good, there was nothing impressive or outstanding about the experience. But the experience at Mercer Outfitters made us feel more like a friend or family and not just another â€œcustomer.â€ Amber is always helpful, friendly and cheerful. Simply the best!JAMES D.
Customer did not leave a comment.CORY M.
GOD Bless..Such kindness.ken and lisa MontgomeryKENNETH M.
Checking in on line is the way to go , in and out 10 min tops , drop off less than 5 mins ! Excellent place and staff!!!larry C.
To had the reservation in Lexington and did not have the trailer that I rented. Had to drive 49 minutes away adding 3 hours to my moving day, 159$ additional for the movers, A1c/2 tank of gas and put me driving on the interstate in severe thunderstorms to get hone. No apology, I've been charged for both rentals and the area manager has failed to return my calls. This location was great but UHaul as a whole was HORRIBLE to work with!Trina O.
Before this location I spent 2 hours chasing my reservation. The original location didn't have my unit nor a solution for me. I will never rent from UHaul unless I absolutely have toAlex G.
Customer did not leave a comment.David R.
Customer did not leave a comment.ANGELA S.
Please disregard my last review. I was angry and not thinking clearly. These guys worked out the issue, it was completely on U-Haul and not them.Sean P.
If you schedule to return something after business hours they charge you for an additional day, plus a "after hours service fee".SEAN P.
Great customer service. Eric went the extra mile in securing a truck for our move! JCJERRY C.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.RICKY S.
Great experiance. One woman by herself, had a jack took trailer off my hitch. A model for how your small locations should operate.Jennings M.
Customer did not leave a comment.Deric F.
Customer did not leave a comment.JUSTIN W.
Customer services at Harrodsburg KY was excellent. However my previous reservation time at the previous dealer in Nicholasville KY was messed up and their number listed online was incorrect. Had to drive a hour out of my way to pick up the trailer at Harrodsburg KY.MICHEAL T.
Customer did not leave a comment.WILLIAM E.
Customer did not leave a comment.DONALD S.
Could not access webpage at pickup - had to call customer service who were very helpful. We had a HORRIBLE time with the lock on the key pickup boxes. Stood >30 minutes outside in 20 degree weather trying to get the lock open. Was offered to find another location or upgrade to a larger truck. Neither were an option as we were on a time constraint and I did not feel safe driving a truck twice the size as the one I reserved. Will definitely use this service again if needed but PLEASE fix the lock situation. This was SO frustrating.Lori H.
Customer did not leave a comment.carl B.
Customer did not leave a comment.GARY M.
Very helpful staff. Parking is tight.THOMAS R.
When I reserved the truck online I selected "NO" for the insurance option. I did not request/want the insurance coverage, was not given the option when I picked up the truck.Michael W.
Stop charging 3 and 4 times on a one time rentalKristi L.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.jennifer J.
It would be nice to have a pick up truck for rentAddison C.
We asked for 20 moving blankets and got ZERO!! How in the hell are you supposed to move 3; floors of furniture 75 miles with NOTHING to protect it??? We lost over $1500 dollars worth of furniture trying to "make do" Hmmm next time I will pay the moving company $2000 to do it for me. 😓James C.
Customer did not leave a comment.Joshua H.
Unknowingly, the day I called , the business was closed. The owner went above and beyond. He came in just so I could rent a truck. Unheard of in these crazy times. I was relocating my business and was at the mercy of when I could get people to help me. His kindness was crucial to my move. Wonderful experiencesheila W.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.Todd F.
Customer did not leave a comment.Roger H.
Customer did not leave a comment.Patricio R.