Customer did not leave a comment.
Dominic L
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Out of all the U-haul places i have rented from this is the best.
Kirk MAmazing service, organised
ABDELKEBIR BAll perfect
RODOLPHE L100/100 🍾thanks guys
Rossy BWas stellar and the guy at the shop was great! I would rent from there again and recommend them to anyone who needed a truck for the day.
Scott RThe whole point of making a reservation is so that the item you want is available at a specific location. When we received the confirmation call the day before we were told we need to drive to the other side of town to pick up a trailer. Why accept a reservation when you do not guarantee that item will actually be available? This makes no sense.
Timothy MService excellent
Natanael FExcellent service.
christina cWhen I arrived at the drop-off location, I was told very little other than to just leave it in their back parking lot, not overly helpful. Overall, a very disappointing experience with UHaul overall.
Steve WIt would be helpful to know to bring a lock for the truck back or to supply one with the truck rental.
Christine HNothing, walked in rented, did my move- returned the vehicle. All good
john sKm charge slightly better than most? Insurance still expensive?
gordon dProcess to rent was surprisingly very easy. Staff was friendly and efficient. Truck was fun to drive
Julie CWorked out well for me. Fast friendly service.
Mark MThe man was really patient with me and there were some things I didn't quite understand and he helped me out very well.
Jeff SI went to pick up the truck I had booked It was not ready, and unfortunately, the person I was talking to was making excuses saying it wasn’t his fault which I never suggested it was but there was a failure on the tailgate so I could not have the truck The only truck I could get to meet my timeline was another 30 km away so I had to go get it and there was no compensation for travelling the extra distance we’re not getting my guarantee because it was not available So the overall experience was very disappointing
Chris TThere was a long wait time in the morning around 8am when i went in, it will be a good idea to have a second staff at the front desk to help reduce wait time. The front desk staff was friendly and polite.
Deji OGreat service as usual.
John FI like every thing God bless you
yacob gVery friendly and helpful. Thanks for an other great move.
Michel NFriendly service
Phil MFirst truck was inoperative and wreaked of cigarette smoke. Had to switch. Delayed start to my day. Only just found out that the truck I used didnt have working turn signals. Brake lights yes… turn signals no.
Matthew SI am contacting you regarding my recent U-Haul rental. I made a mistake and filled the gas tank to full, whereas I only needed to bring it back to the initial level. I paid $40 for the fuel, which far exceeds what I used for the mileage driven. I would like to request a partial refund for the extra gasoline left in the truck.
Willy YAmazing location
serkan samazing customer service
ABDULJABBAR APerfect teams and clean car
Serkan SAlways satisfied
Michael STrailer is pretty loud but all around good experience.
Patrick DStore front is crowded and not very comfortable. Everything else is perfect. Excellent customer service and never a problem with the equipment. Thanks.
Edward BEverything went smooth. I could have used a flatbed to rent to make things easier. But we managed.
Annie FA legit wasteland. The back of this building where the drop box is... Is nasty
Spenser HGreats service. Staff were very helpful!
AUSTIN NThey are the best u haul center in all of Ottawa
MOHD AThe first location didn't have the car hauler but was very accommodating and found me one not too far away. However the strap for the front passenger side where you ratchet it was very badly fraid more then half thee width and was very worried so made many stops to keep an eye on it.
Jeremy dTighten the bolts holding the hitch so there's no rattling and adjust the hitch properly for a 2" ball. There is too much play.
Hilly NRental drop off was Golden Mile Road Lindsay NOT Ottawa. It was a one way rental!!!
Neil DGreat service. Thank you
miireille bWell done big help thank u
stephane mI don't think they need improvement. Very friendly, quick and helpful. Their equipment look good. I'm refering to the box of the trucks. Not swept out. So there was a lot of sand and grit. My son who used to drive long distance was the one who said they didn't clean. There supposed to make sure the inside of the box is clean because you just don't know what is going to be in it. In spite of that (which in my opinion is not a big deal) I would not hesitate to recomend this location to anyone.
LINDA CI've been to this location over 50 times and I've always received great customer service and a seamless rental process from start to finish. Thank you Uhaul Merivale.
Mohamed CI dropped off at night so I never interacted with anyone at this location thus my choices of no for helpfulness and recommending to a friend.
Dawn SPickup and drop-off made easier for customers. Very satisfied with the service.
Jorge FThey didn’t have any dolly to rent and the responsible person told me that I have to buy one if I need.
Yashar SIt goes faster if you check in ahead of time . We were happy with the experience
Huguette LMake sure computer system is working reliably
Ian TSeamless experience. Nothing to improve upon.
August WThe app keeps freezing and had to redo the drop off processus 3 times.
Denis AI didn't get the flat dolly I wanted but everything worked out well. Was moving a bed and I had to lift it.
erskine sWhen I dropped off truck location was closed I left the keys in the door slot, took pictures of the truck, gas meter and keys in the door slot for my own proof. Would have been nice if someone was there.
patty b