Customer did not leave a comment.
Julie L
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've been to this location over 50 times and I've always received great customer service and a seamless rental process from start to finish. Thank you Uhaul Merivale.
Mohamed CI dropped off at night so I never interacted with anyone at this location thus my choices of no for helpfulness and recommending to a friend.
Dawn SPickup and drop-off made easier for customers. Very satisfied with the service.
Jorge FThey didn’t have any dolly to rent and the responsible person told me that I have to buy one if I need.
Yashar SIt goes faster if you check in ahead of time . We were happy with the experience
Huguette LMake sure computer system is working reliably
Ian TSeamless experience. Nothing to improve upon.
August WThe app keeps freezing and had to redo the drop off processus 3 times.
Denis AI didn't get the flat dolly I wanted but everything worked out well. Was moving a bed and I had to lift it.
erskine sWhen I dropped off truck location was closed I left the keys in the door slot, took pictures of the truck, gas meter and keys in the door slot for my own proof. Would have been nice if someone was there.
patty bSurprisingly large number of UHaul trucks for a run down strip mall location. Luckily there's an empty adjacent lot to stop and do the "photo shoot" for the online documentation when returning the truck.
Jerry SI have moved three times in the last five years and have used a UHAUL truck every time. As usual, I was able to rent a truck for my preferred time with no problems picking up and dropping off the rental. That ease is what keeps me coming back.
Deanna AThe location was so convenient and service was great
lisa hGreat service, best Uhaul truck and service ever over the years I have rented from Uhaul.
Andtre PGreat service. Staff were excellent to deal with. Process was painless.
Alan SThe only complaint I have is they should offer. I don't free mileage as an incentive.And if you go over there, you pay. To be honest, the 1995 on the side of the vans is enticing. But when you action rent it, alright, it's well into a 100. Just a thought other than that.The service was awesome thank you
TINA PStaff are very nice people and the service was excellent.
AUSTIN NAlways a great experience
ROMEO AClose this location. The franchisee is dishonest and they will ruin your brand.
STEFAN LEasy to reserve, quick and courteous service at the counter who answered all our questions. All reserved items were ready and in excellent condition. Quick pick up and drop off- keep up the excellent work!
Marcia MGreat location. Mohammed was excellent.
IANR SI think your locks needs overhaul. I struggled with it, stood in the rain while I had to call customer care for support.
Mubaraq ABe more organized, the place looks like a dump
Robert GGood, prompt, polite service.
Tim LI was given a very old trailer with broken suspension after completely loading the trailer, it was easy to low to the ground on the driver's side so had to be unloaded me towed away drying me back a day and a half.
Erin Wthe person who was at counter accepted the key and did NOT view the truck or if the blankets were there or take down any info so we were at their discretion to give the final summary - and thank goodness all was fine but it should be done with a person, while dropping off.
Wayne MI dropped off the trailer after hours, so the question as to whether the personnel were helpful is non-applicable.
Dominic MMy reservation was at 10:30. I was checked in at 11:45. The system was extremely slow and a lineup of 5 people ahead of my took that long to clear. Then I'm not even sure if I was charged for the whole 3 hours that I booked or what I was left of that time.
Navid tFriendly staff and the truck I got was clean but ran poorly and the check engine came on while I was driving. Made me worry about the truck not starting at some point. It still started fine, but I still worried about it until I successfully returned it.
Jeff NTerrible customer service. I got charged more
Pablo CSomeone put shit in my truck and they said it was mine will never go back there
James COnly one reception and there was a long delay, which could have been delayed by having the second person. This person had to answer the phone, register the costumers, provide the keys and help the to get the trucks, while everyone else is waiting. Other than that, I was very happy with the service.
Amir SGood and friendly staff
sonu sWe had reserved a 5x8 trailer at another location and then 20 minutes before we arrive they told us they didn’t have a trailer for us, sent us to another location and there they gave us a 6x12. When you make reservation for a specific trailer in advance you should what you reserved at the location you reserved it at. The staff was not helpful at the original location at all and also rude we we questioned it. Merivale location was fine
Wayne FEarlier pickup
John MI dropped my truck off after hours and processed everything through the UHaul app. There was a big lot that made it easy to park the truck and the drop off key box was easily found.
murray jThey overcharged me for fuel, however I filled the gas before returning the truck.
Jaspreet SExcellent van and great service at this location! Thank you
Jennifer HExcellent customer service
Wondimu SThe truck had very little gas. I only needed to drive 50 km or so, but the low fuel indicator came on after driving only 10 km! Very annoying.
Jeff NThe actual rental process - picking up and dropping off the van - at 1515 Merivale was top notch. The explanation below is why they are getting a below average rating. The night before the rental we received a call and were asked to pick up our rental at 2775 Moodie which we were amenable with. When we showed up the day of to pick up the rental there was no one at 2775 Moodie. After many phone calls and many minutes on hold with Uhaul customer service we were eventually redirected back to 1515 Merivale to pick up our rental.
Dan HQuick transaction
Lillian RBack parking lot is horrendously damgerous. Pot holes and cracked pavement deeper and wider than ive seen. Otherwise experience was fine.
Kent MAsked about broken grill on drop off, no record maintained.
VINCENT H