We had reserved a 5x8 trailer at another location and then 20 minutes before we arrive they told us they didn’t have a trailer for us, sent us to another location and there they gave us a 6x12. When you make reservation for a specific trailer in advance you should what you reserved at the location you reserved it at. The staff was not helpful at the original location at all and also rude we we questioned it. Merivale location was fine
Wayne F
Customer Reviews for Merivale Convenience Moving Suppliers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Earlier pickup
John MI dropped my truck off after hours and processed everything through the UHaul app. There was a big lot that made it easy to park the truck and the drop off key box was easily found.
murray jThey overcharged me for fuel, however I filled the gas before returning the truck.
Jaspreet SExcellent van and great service at this location! Thank you
Jennifer HExcellent customer service
Wondimu SThe truck had very little gas. I only needed to drive 50 km or so, but the low fuel indicator came on after driving only 10 km! Very annoying.
Jeff NThe actual rental process - picking up and dropping off the van - at 1515 Merivale was top notch. The explanation below is why they are getting a below average rating. The night before the rental we received a call and were asked to pick up our rental at 2775 Moodie which we were amenable with. When we showed up the day of to pick up the rental there was no one at 2775 Moodie. After many phone calls and many minutes on hold with Uhaul customer service we were eventually redirected back to 1515 Merivale to pick up our rental.
Dan HQuick transaction
Lillian RBack parking lot is horrendously damgerous. Pot holes and cracked pavement deeper and wider than ive seen. Otherwise experience was fine.
Kent MAsked about broken grill on drop off, no record maintained.
VINCENT HMake sure that the rental is clean before a customer picks it up for there reservation because when I went to pick it up at 6am I found that there was feces smudged all over the furniture blanket bag and on the dolly wheels and also on some spots on the floor and then I had to delay my move by 2 and a half hours waiting for a new truck and the person at the counter was give sinai remarks and uncalled for comment
ANGEL ZThere are variety trucks and trailers there, nice.
XUE FVehicle was incredibly sketchy to drive. Felt like it was going to fall apart going down the road. This company clearly does not take any pride in themselves despite being outrageously expensive. Will never use UHaul again.
Kurtis AYour rate for 3-4 hours is 100$ which is too expensive
RUSHIK MI wasn't informed there would be a survey to complete before leaving the lot. Please mention this to customers before they leave the store.
amanda oEasy pick up experience at this location. Truck: Headlight was not bright and flickered while in motion. Engine kept dropping a gear and revved high for short periods of time - very loud.
Ben SQuick pick up and drop off. Easy transactions. Great location.
Nancy DGreat service always from this location.
ABDELKEBIR BExcellent customer service on the phone and in person!
DAVID CExcellent service overall. I reserved a trailer online and there were no issues.
STEPHANE JTried to call and ask about dropping the vehicle off early but no one answered the phone for 2 days
CATHERINE RFriendliest and most organized location I've been to.. I will stick with this location from now on. Good job! And Thanks. C.
Christopher BThe hitch release was rusty and very difficult to loosen to detach the trailer. Service and staff were excellent and very helpful
MARTIN GNothing for now
TRESOR PI would agree with other reviews this is one of the best Uhall lots in Ottawa.
TREVOR MHard to find ... they need a larger U-Haul sign that can be seen from the street. But service was excellent!
KEVIN DGreat!
RUHOLLAH KGreat! 👍
JAERO DNothing
Bob MAlways on time, clean and keep maintain
Serkan SGreat service as well at your Ottawa location at 1515 Merivale Rd.
Greg WFix those potholes in the yard. Staff were helpful and friendly.
FREDERICK SDesk manger was very nice and helpful
ROBERT BSuper fast, easy and straight forward. Much better than most places. Had a lot of trucks and equipment ready
NATHAN LI reserved two dollys and only received one , I only paid for the one when I picked up the truck , however if it’s reserved ahead of time i should get the two dolly’s I reserved
James MThe location and service is great - fixing the many potholes in the back parking lot would be great.
EVA MGuy live upstairs of the office didn’t want to come down to give me the key waiting outside for 15 minutes till finally with attitude shows up
sohila dIve had some poor customer service at other locations in the past but Merivale was good and helpful!
JC KThe guys running the location were very helpful. Easy to talk to.
Jide WWebsite reservation was flaky ... After filling information and clicking to reserve, it just cleared cc info and stayed on the page. I am hoping that the information eas not captured by anyone else!!!
Anil NAll good
gurshram sExcellent service, personnel professionnel C'est simplement l'espace de travail , les lieux d'accueil qui auraient besoin d'amélioration. Tres encombré. Espace client très étroit , restreint. 3 personnes en même temps et on se marche dessus.
Josee MIt was my pleasure to do business with you 👍
ahmad aSelf checkout was handy but i had to clean the truck beforz use ad there was alot of dirt from mud. I was unable to switch truckd as the location was closed. Very disappointing
STEVE BThe location was not as convenient compared to previous booked location. UHAUL made a change to the location prior to my arrival, which was fine. I had enough notice, but it was out of the way from where I would have liked to pick up the vehicle. The equipment was not clean on the floor, but it was fine. The quote was in miles (408 miles included with the rental). Then, on the final invoice, it was changed to 408 km. So I received an overcharge for miles over the 408 km. I am requesting refund of the overage, since my initial booking indicated 408 miles, which originally showed a conversion on the screen as 656 kilometers. However, when I look in the system now, you have everything now showing in km and you have reduced the amount allowed to 408 km, instead of miles. Not too happy about this change and not notifying me.
MICHAEL OThe guy who help us the first time in sparwood, BC was not experienced enough, it took us an hour and fifteen minutes to fill up the form, and he put Calgary as the replication, instead of Ottawa, But the second time we visit we dealt with Justice, very professional and helpful. I was in and out at the shop. Thank you justice for your help( sparwood, BC)
DOMINADOR RBetter signage for lot access, and horrible lot/roadway for massive potholes.
Chris KI would have preferred to drop off elsewhere but was told that wasn't possible. This location for me involved a nearly one hour drive through the city
BLAIR WGet out of counter and show the car to the customer and explain do's and don's on the car ( show how to open or close back door for instance)
THEOPHILE DReally easy. In and out, no hassle.
Cooper DMerivale road
ZABIHULLAH BNeed to make sure all light bulbs are working on the trailer and not just the main ones. Service was great and efficient.
MIHAILO MTout est bien passé. Nous voulons juste un service en français prochainement . Merci
GERVAIS MEvery time I rent a car, they overcharge me.
YONGKANG BNo ideas for improvement. Was an hour late to pick up my cargo van, but still last one was reserved for me. Service was quick and efficient.
STEPHEN MTruck was not swept out when we picked it up. Staff was helpful but could have passed a broom over the back. Even if we never put anything in the back of the truck, WE would have been charged a cleaning fee from the past customer.
JODY DIt would be better to invest more in utility or furniture dollies. Many of us are still renting, and there aren’t enough dollies available.
EFREN BThanks
DENIS LYou don't have to do anything.I was very pleased with the service I received.And I will be a return customer for sure.I get
EDWARD K