Customer Reviews for Metro Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metro Food Mart

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Zack W. on

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When I picked up the vehicle the person that I got it from took the keys right from the drop off box then gave them to me and I immediately had a bad feeling. (Assuming he never checked the fuel levels or mileage from last renter) I noticed about $196 worth of a hold put on my credit card that I used to reserve it which I found odd for a truck rental that was 29.99 for the day. When I got into the vehicle the fuel was pretty much empty but I had a short trip so I moved forward. I used the truck for 4 hours and a total of 14 miles. The truck was reasonably clean which is about the only positive thing I could say. Once I returned the vehicle the hold stayed on my card for 4 days and when I did finally get charged, what I was expecting to be 44 dollars was over 100. I was charged for 2 dolly's that did not come with the vehicle and I never received, and a fuel fee of 30 dollars plus 4 gallons of fuel after I put in 2 gallons to replace what I used. I will never use uhual again and frankly after this I would rather have carried every item we moved the 2 miles the move actually required over getting charged for things I never received or used.

Rudicel P. on

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Julie T. on

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Patrick V. on

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Peter D. on

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daslin J. on

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GREAT CUSTOMER SERVICE.

wylan N. on

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After hours drop off Was given a previous drop off closer to my house, went there first and app would not allow me to self return. Had to go another 20 miles round trip to self return

Shelly V. on

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Upon arrival, my truck would not start. There was no one around to help, I was put on hold for 45 minutes to even get to talk to someone from U-Haul to explain my scenario. Upon explaining that I was on a tight time table and needed to just switch out to a truck that worked, it was explained to me tha was not an option and I had to wait up to an hour for someone to look at this truck and attempt to get it running. An hour and a half later, a man came and changed the battery. By this time, we had lost all of our helpers who were willing to help us move, got eaten up by mosquitoes, was waiting in the dark at night in a very unsafe location and did not end up even getting to move anything that evening as planned. Never, ever, ever, will I pick up a truck from U-Haul when there is not a human there to help. Ridiculous and terrible customer service.

Robin H. on

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MARCUS W. on

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Mortimer R. on

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Kayvan A. on

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VERY HELPFUL AND CLEAN EQUIPMENT,

magdalena S. on

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Chad D. on

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I went to rent from this location the night before at 8PM and the gentleman that owns the store told me that they didn't do any U-Haul transactions after 5PM.

SHANNON K. on

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Mark B. on

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One man show, convenience store rather than a full rental centet

doug M. on

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Open on time

Walter M. on

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I have been satisfied with my rentals from all Uhaul vendors, including this one, in the past. However, this time, the trailer had a lot of broken glass in it, and my biggest complaint is that I was charged too much.

Ashton Z. on

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john S. on

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Dell B. on

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david V. on

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CHRISTINE F. on

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The rear left lights were not working because they were not attached and unable to be attached due to missing wires. The man said he checked the lights, but once on the road (loaded), we realized half of the rear lights were not connected. There were bolts missing from the floor of the unit permitting water from the road to get in and soak our items.

niran K. on

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we were sent there for drop off, there was a location much closer to my house, but we were not given the option, also the place was closed when we were there at 10 am we waited over 30 min. for the attendant to return. we just did the key drop off. not very comfortable doing that.

henry L. on

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Quick and simple very good experience prices were good thank you very much

Kenneth F. on

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James N. on

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James N. on

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HARRY M. on

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john S. on

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john D. on

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You did OK. The truck was very dirty and the truck was mixed up with another

Jason S. on

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