Customer did not leave a comment.MATTHEW N.
Customer Reviews for Metro Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The u-haul rep. was friendly but the office was listed as being open at 7am he showed yay 830amWilliam K.
Closed down gas station with no service and no personnel. Our pick up was to be 5pm, but was auto changed to 6pm. We waited for help which never arrived. We called uhaul and waited on hold for 15+ minutes. I later found 2 small lock boxes on building with no signage. It was then I figured I would see if setting up APP and signing in would help the process or alert an attendant that we were waiting at his store. After going through the check in, we were given a code to the little key box and found the key in order to now realize this was all self check-in. I then followed all the steps and then after much aggravation for me and my ride, I was on my way. The self check in itself was fine, but without knowing that is the process the first time is just awful. ADD AN ATTENDANT, OR SIGNAGE, OR CLEARLY IDENTIFY THE PROCESS DURING RENTAL PRICESS - COMMUNICATION WITH THE. CUSTOMER IS KEY TO A FLAWLESS EXPERIENCE AND SETS THE EXPECTATION UP FRONT. Same happened on the return. Thought we needed an attendant to return the truck, again nobody at the building. Figure self check out might give us a code to put key back in lock box. Completed he self heck out, but no code was provided at the end! So frustrated I was going to put the key in the bed and leave, but my wife happened to see a beat up key box on the left corner of the building adjacent to the two small key boxes on the front left of the building. Again signage and communication relative to process is very lacking. The good points - the 26' unit was awesome. Only 6K miles, clean, comfortable, modern, great ride, braking, engine power, the price structure is appropriate and a great model. When not traveling high mileage, it is very cost effective and encourages me to rent more frequently rather than overloading a personal truck or making several trips.Robert H.
Customer did not leave a comment.Ricardo C.
The customer service was excellentDavid W.
Make sure the equipment fits the vehicleAndrew B.
I orig ally ordered the trailer at a place that was a mile away. I get a ransom call saying can you pick it up a day wailer. I said sureZ. So I go to the spot where I originally ordered it and the doors where locked. So I call that number back who called me. He said the doors aren't locked. I said well where do I go then. He said 5 miles uo the road. So I go there and again I ordered this online for 123. He tells me it's 165. I said no it was 123. He said so no Insurance. I said that's what I put on the internet. Then he says ok it's outside. I got out there abs hook it up on my own. It was covered in leaves and sticks. I hook it up by myself and drive away while the leaves and sticks go in the main road. Terrible experience. And I rent a lot of trailers from y'all because I buy and sell carsKevin A.
It's not the location it Uhaul in general..!! When I returned the truck and used my phone to check out brought it back with the same amount of gas as when i got it. The app said $ 114.89 and now you billing me $128.35??? What is this??Jay K.
This location scammed me of $20. They said the trailer was not clean. When I specifically made sure it was when I dropped it off.Trevor L.
Unsuccessfully tried to change drop off location to something closer. Called before arrival. Not there when I arrived. Waited maybe 30 minutes. Dropped trailer. Called 800 number, long wait. Rep rude upon arrival, wanted me to move trailer. Got abusive at "check out". did not check anything. Way diffenet that all my other uhaul experiences, which are many.THOMAS S.
Owner was RUDE. Trailer was gross. Never had this problem before. Will NOT use this location ever again.JOSEPH M.
I chose this location because they showed having the size truck I needed and because it was close to where I was going to load it. I scheduled an 8AM pickup for a truck an dolly. I had had driven for 3 hours to get to the pickup location I was there before 8AM. Then I waited about an hour before anyone showed up He gave me the keys to the truck that was all (no paper work) .He did not have a dolly and told me I would have to go to another location to get one, which I did. He was not very helpful and I was not happy. At the location where I picked up the dolly They printed off my paper work for me. They were helpful! The window of the truck needed to be cleaned otherwise the truck was ok. As a result I was delayed in getting started with loading. Again not happy.Larry S.
Location was a gas station with trailers.HARRY L.
Very friendly agent.andrew M.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.olga J.
Customer did not leave a comment.Gary S.
I had rented pick up & trailer.. When I arrived I was notified that there was no hitch adapter block/ ball & had to buy one .. How can you rent a truck & trailer without adapter & expect client to buy one .. unacceptable . Regards Ken Russell-MurrayKen M.
Location is very dingy and not well maintained. The pick up truck i rented was disgusting. It took me 2 hours when I got it home to clean and sanitize it before I felt comfortable with being in it. Not good during this stressful COVOD 19 time. I complained the evening i rented it and General Mgr Paul Bottitta reached out to me with a $25.00 credit for my trouble. However you must do something with this location because I will not rent from there again.Dennis S.
He told me the mileage was 79 cents mile he charge me 88 cents a miles instead I am not happy with thatSHAMICA L.
Customer did not leave a comment.JOSHUA B.
Kevin was fantastic and helpful. Thanks for the help. Truck was brand new and performed well.Scot M.
Customer did not leave a comment.Richard W.
Que hablen espaÃ±ol si hay personal que hablen espaÃ±ol se les vendieran ho arquilaran mÃ¡s vehÃculosFREDY S.
Customer did not leave a comment.LANNY D.
Customer did not leave a comment.Thomas S.
It was a difficult time getting the key for the truck.RAISA B.
I was overcharged $100. The proprietor added an extra 100 miles to my 16.5 mile trip. He did not check me out when I returned the vehicle,he stated that he would send me a receipt. He also entered the return time as 3:07pm when it was actually 1:00pm. I will not use this location and will advised all my friends and family not to as well. The location is Metro Mart at 6309 15th Street East Bradenton, FL 34243.Rita M.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.richard R.
Although we had registered to drop off our trailer at this location well in advance and had the paperwork to prove it, the man at this store told us to go away and take our trailer somewhere else. He was so rude and didn't seem to care that we had just driven 15hrs straight and had already arranged this as our drop off.He was very angry with us for wanting to bring the trailer there and barked at us where to put it when my husband challenged him on this policy after being told to go away to he airport across town. He did not help direct us into a spot to unhitch & walked around with his arms crossed Or texting on his phone back inside his store -with very curt replies as to where we should leave our already folded moving blankets. He was angry bc too many people had been dropping off trailers and I guess he would have preferred trucks instead. Not sure why U-Haul continues to do business with this man as it was an uncomfortable experience and borderline aggressive interaction. Needless to say we were as polite as possible and got out as fast as we could! I would most definitely NOT recommend this for U-Haul customers.JOHN R.
Customer did not leave a comment.DEBRA R.
1) Had to hook up myself (68 years old) or he would charge me $20 for him to hook up. NEVER experienced this at a 'real' UHAUL store. 2) Trailer was not what I ordered. I wanted a 5'x9' with a motorcycle choke in the front so I could haul my motorcycle. This one did not have that feature. While calling in the parking lot I was on hold for almost an hour being bounced around to different centers, each with their own waiting time... 3) Finally, this trailer was all beat up with multiple scratches and dents. Both fenders had multiple dents.James J.
Mobile app was useless. I was overcharged for my rental nearly 40% of what it should have actually cost. Will be contesting the charges with uhaul and my bank. Was misinformed about the price of road safety insurance . As well as being charged for additional inspection fees due to the app failing to work.rossi M.
I have no suggestions to improve the service or equipment. It was all that good.John T.
Way over charged and ripped offMichael H.
Customer did not leave a comment.roger R.
Nice owner, helped me out a lot !!marcos B.
Crowded, but site had a good selection and the only car dolly I needed.JOHN D.
Customer did not leave a comment.Joe H.
When I picked up the vehicle the person that I got it from took the keys right from the drop off box then gave them to me and I immediately had a bad feeling. (Assuming he never checked the fuel levels or mileage from last renter) I noticed about $196 worth of a hold put on my credit card that I used to reserve it which I found odd for a truck rental that was 29.99 for the day. When I got into the vehicle the fuel was pretty much empty but I had a short trip so I moved forward. I used the truck for 4 hours and a total of 14 miles. The truck was reasonably clean which is about the only positive thing I could say. Once I returned the vehicle the hold stayed on my card for 4 days and when I did finally get charged, what I was expecting to be 44 dollars was over 100. I was charged for 2 dolly's that did not come with the vehicle and I never received, and a fuel fee of 30 dollars plus 4 gallons of fuel after I put in 2 gallons to replace what I used. I will never use uhual again and frankly after this I would rather have carried every item we moved the 2 miles the move actually required over getting charged for things I never received or used.Zack W.
Customer did not leave a comment.Rudicel P.
Customer did not leave a comment.Julie T.
Customer did not leave a comment.Patrick V.
Customer did not leave a comment.Peter D.
GREAT CUSTOMER SERVICE.daslin J.
After hours drop off Was given a previous drop off closer to my house, went there first and app would not allow me to self return. Had to go another 20 miles round trip to self returnwylan N.
Upon arrival, my truck would not start. There was no one around to help, I was put on hold for 45 minutes to even get to talk to someone from U-Haul to explain my scenario. Upon explaining that I was on a tight time table and needed to just switch out to a truck that worked, it was explained to me tha was not an option and I had to wait up to an hour for someone to look at this truck and attempt to get it running. An hour and a half later, a man came and changed the battery. By this time, we had lost all of our helpers who were willing to help us move, got eaten up by mosquitoes, was waiting in the dark at night in a very unsafe location and did not end up even getting to move anything that evening as planned. Never, ever, ever, will I pick up a truck from U-Haul when there is not a human there to help. Ridiculous and terrible customer service.Shelly V.
Customer did not leave a comment.Robin H.
Customer did not leave a comment.MARCUS W.
Customer did not leave a comment.Mortimer R.
VERY HELPFUL AND CLEAN EQUIPMENT,Kayvan A.
Customer did not leave a comment.magdalena S.
I went to rent from this location the night before at 8PM and the gentleman that owns the store told me that they didn't do any U-Haul transactions after 5PM.Chad D.
Customer did not leave a comment.SHANNON K.
One man show, convenience store rather than a full rental centetMark B.
Open on timedoug M.
I have been satisfied with my rentals from all Uhaul vendors, including this one, in the past. However, this time, the trailer had a lot of broken glass in it, and my biggest complaint is that I was charged too much.Walter M.
Customer did not leave a comment.Ashton Z.
Customer did not leave a comment.john S.
Customer did not leave a comment.Dell B.
Customer did not leave a comment.david V.
The rear left lights were not working because they were not attached and unable to be attached due to missing wires. The man said he checked the lights, but once on the road (loaded), we realized half of the rear lights were not connected. There were bolts missing from the floor of the unit permitting water from the road to get in and soak our items.CHRISTINE F.
we were sent there for drop off, there was a location much closer to my house, but we were not given the option, also the place was closed when we were there at 10 am we waited over 30 min. for the attendant to return. we just did the key drop off. not very comfortable doing that.niran K.
Quick and simple very good experience prices were good thank you very muchhenry L.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.James N.
Customer did not leave a comment.James N.
Customer did not leave a comment.HARRY M.
Customer did not leave a comment.john S.
You did OK. The truck was very dirty and the truck was mixed up with anotherjohn D.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.thierry R.
Customer did not leave a comment.David V.
A GREAT DAYJAMES R.
Very expensive.JORGE V.
Cramped and confined lot made it tougher to hook up.Douglas D.
Customer did not leave a comment.William E.
Customer did not leave a comment.John S.
Awesome experienceCURT P.
Customer did not leave a comment.david S.
The only thing I could notice is that it has something strange in the brakes, but everything else is perfect.katherine C.
Uhaul is VERY MISLEADING in there rates As a blue collar worker MY weekend is Sat/Sun But NOT UHAUL your WEEKEND rates start on FRIDAY what a misleading policy and a slap in the face to the working class I won't be renting any more trucks until your policy is changed or you state the 99 cents a mile is also during the week One my 300 mile ONE day trip you squeezed the working class for another 60 bucks when we can least afford it Shame on you Through pride we are ever deceiving ourselves. But deep down below the surface of the average conscience a still, small voice says to us, something is out of tune. Carl Jungglenn G.
Customer did not leave a comment.michael M.
Customer did not leave a comment.DAVID F.
Service was excellentDonald Q.
Customer did not leave a comment.Mark K.
As a young woman, I felt quite uncomfortable going to this location. I had booked another location and was told the morning of that I needed to pick up my truck at this one. I called customer service about this, and I spoke to someone, who redirected my call (without telling me) to someone who HUNG UP ON ME. This is unacceptable, and I will never use u-haul again. Additionally, the person running the gas station rushed us and had no regard for giving us good service.Steve T.
There was a sign on the door that stated be back in 20mins and after 40mins no one had shown up. I had to call uhaul and do the paperwork over the phone. Then drag the trailer out of a mud pit.bill H.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.ANNE M.
Customer did not leave a comment.Ian K.
They charge me for 50 miles when I only travel 8 plus I ask for no insurance and they also charge me for that ????????veronica G.
My reservation Was for 7:00 am ! He open only at 7:45 so I lost allot off time with my customer.Elad B.
Customer did not leave a comment.ROBIN W.
Filthy and cluttered place.edmund M.
Customer did not leave a comment.Angel A.
Thank you for helping us again.melanie M.
Customer did not leave a comment.Stefan M.