Customer Reviews for Metroplex Self Storage #7
(U-Haul Neighborhood Dealer)

Rating:

2.0

Replace the clerk at the initial rental area. It's never a good look when the customer service "professional" says, "That's not my job..." We greeted this man politely, we were friendly and cheerful with him, but we interrupted his phone call to his mother. I heard him say, "Hang on Mom" before laying his cell phone down. He waved in the general direction of our truck, which was on the far backside of the building from where we entered. We asked him about checking the truck for dents and scratches before we drove it off the lot, and he said, "That's not my job, that's YOUR job." EVERYONE else who assisted on this rental was incredibly professional over the phone prior to getting the truck.

Rating:

1.0

Everything I own has mold on it because they don't maintain anything. One day I tried to tell the front desk worker James (total psychopath) it was over 90 degrees in the building and there was evidence of birds inside and he ignored me. I complained about that and he said I was evicted and had 30 days to get out. I had to apologize to HIM to get him to walk that back. The entry door lock hasn't worked in months and so it's just open to anyone. These people are psychos and they absolutely do not care.

Rating:

5.0

The pickup location was ok. The drop off location was on point!, the associate that I interacted with was professional, courteous and had integrity, 11/10 will recommend forthwith! However… the truck was sketch AF!!! The AC works when it wants to, the lights for the instrumentation panels in the dash board are virtually nonexistent (have pics to verify). Also, steering and alignment are off

Rating:

3.0

Supposed climate controlled facility had mold on all of our stuff. Staff was rude and dismissive

Rating:

1.0

Location was not open on time - employee was late. Truck was dirty inside the cab with food all over the seats and floor. RR tire had a leak and lost air the entire trip which was so dangerous. It was a terrible experience.

Rating:

5.0

Easy to use and great customer service

Rating:

1.0

You changed my location 3 times. The truck I picked up was in very poor condition with major mechanical issues. I had to drive to another location to replace it. The new truck was better but alignment was off. I drove about 2100 miserable miles from Dallas to Seattle area. The receiving location was horrible. Absolute horrible customer service. From truck, trailer and storage. I would not use another uhaul even if it’s for free.

Rating:

5.0

Flawless move, will use U-Haul again if needed.

Rating:

4.0

Was very very helpful to be able to pick up in early hours using my phone. Only complaint was that the lock on the back of the truck was very difficult to un-lodge, especially in cold weather. We had to call a U-Haul rep to walk us through it...a rough process of "jiggling" it just the right way. You do need to update these locks to make them more customer friendly while still maintaining the security you desire.

Rating:

3.0

I had a hard time finding the key drop box so I had to drop it in the office mail slot. This was different than the picture provided so I was unsure if that was correct. Also, there were no instructions on what to do with the lock.

Rating:

5.0

Exceptional storage facility clean, easy access and outstanding staff with Randy Dorris who was always helpful and friendly,

Rating:

1.0

After waiting for owner for 39 mins and then walking a long way to pick up truck, I noted to owner/ rental person the mileage on the contract was off. She said to snap a pick and then it would be taken care of at check out. When I returned 81mikes later) she was unavailable. I did self check in and noted I was being overcharged ( approx $60). I was still charged for mileage I didn’t accrue. I have before and after pics. This is probably an honest mistake and I should have demanded we fix the contract but didn’t want to wait any longer but this might a also be a pattern of incompetence or corruption at this location. Will use my influence to steer my neighbors and university contacts to choose a different rental agency.

Rating:

5.0

The gentleman that works there was wonderful and helpful at all times. As an older woman often in the building alone, I always felt safe. Thank you.

Rating:

3.0

The location was understaffed, with only one employee working and having to juggle phone calls and in-person requests. What should have taken 5 - 10 minutes took 30

Rating:

5.0

This is a great place to rent. My rental was great. It was very clean and had a lemon fresh scent.

Rating:

5.0

Keep guy working there he was big help

Rating:

5.0

Over the past year, I have rented 4 trucks from U Haul and purchased a lot of packing material from them. I do not have one complaint. The prices were reasonable and the trucks were great. All of the people that I dealt with were courteous and helpful.

Rating:

3.0

It was a nice senior working for us, which was limited and located in a very small office with little UH sign. Actually there are a very large UH store more near my address, why ordered online the UH system pushed us to rent the Car so way???

Rating:

5.0

Randy was awesome. The truck was clean and well cared for. This made our short use of the truck super easy.

Rating:

5.0

The guy on duty was always helpful & very easy to work with.

Rating:

3.0

The lights above my unit was burned out for a long time and was very dark.

Rating:

5.0

I was very happy with my experience renting a storage unit at Metroplex Self Storage. Would definitely use them again and would reccomend them to my friends.

Rating:

5.0

No suggestions as everything was good. So glad you had a van for us to rent. Thanks for everything. Genelle

Rating:

5.0

The customer service was great..love the guy at the desk really genuine and sweet

Rating:

5.0

There wasn't an obvious U-Haul sign out front, so I drove past the location the first time.

Rating:

5.0

Very nice staff, quick and easy!

Rating:

5.0

The gentleman was very nice and even showed us how to drive a U-haul truck. I will definitely recommend this place to a friend.

Rating:

5.0

Great experience all the way around - two thumbs WAY up!

Rating:

3.0

I made the reservation on line and selected the Plano location. When I arrived they told me the location was actually in Richardson. No one told me of the change. No email. The person who called to confirm the pick up didn't share with me the location had changed. This was hugely inconvienent.

Rating:

5.0

Nothing

Rating:

4.0

When turning in the truck it took no time at all. Once again fast easy and efficient.

Rating:

2.0

There is no U-HAUL sign out front. It is a storage facility.

Rating:

5.0

Give Randy a raise, keep him happy, and keep him there. I've talked to several people who have units there. The topic of conversation always comes back to how much we all like Randy.

Rating:

5.0

the man helping me was wonderful and took his time to find me the space needed