Customer Reviews for Michael Cole Enterprises
(U-Haul Neighborhood Dealer)

1100 reviews

409 W Baltimore Pike   West Grove, PA 19390

(610) 869-7955

Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Special Operating Hours

  • 4/10/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(610) 869-7955

409 W Baltimore Pike
West Grove, PA 19390

Services at this Location:

Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Special Operating Hours

  • 4/10/2021: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice staff!! Great experience.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Very helpful. Owner hooked up the trailer for me.

Jack M. 
Rating:
4.0

Both people were efficient, and able.. Could be a bit cleaner.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Mike was extremely helpful and explained everything to me and I really appreciate the time he took to help me with everything.

Elias N. 
Rating:
5.0

Wonderful customer service from young lady.

Michael P. 
Rating:
5.0

Great team. Great people. Accommodating and friendly !

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

Very friendly and provided focused customer service.

Frank S. 
Rating:
5.0

Michael and his team are top notch!!!!

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Erin D. 
Rating:
4.0

Customer did not leave a comment.

megan C. 
Rating:
5.0

Very accommodating to my needs, flexible with last minute changes. Friendly

Jenny W. 
Rating:
3.0

Customer did not leave a comment.

Dominic S. 
Rating:
4.0

Have more vehicles available in my area. Half of my mileage expense was just getting to my storage unit and then back to drop off

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Denisse F. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Excellent staff. I was in and out in no time. Great Experience.

john K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

They were very accommodating to our needs and the equipment was ready when we arrived. Thank you

RICHARD S. 
Rating:
5.0

Mike's U-Haul is the best. He has 20' trucks on hand for local moves. The office keeps convenient hours and he is extremely helpful. I prefer having in person service so this was great. He even gave me some phone numbers for last minute help when I was stuck. Highly recommend!

Kathleen P. 
Rating:
4.0

Mike was great - very helpful and convenient for me.

KATHLEEN P. 
Rating:
5.0

Customer did not leave a comment.

Alison E. 
Rating:
5.0

Great experience. The van drove great and the product that I transported never shifted.

Ted T. 
Rating:
4.0

The online part was disaster. tried to check in after dropping off and kept saying couldn't find my location. It did this when I arrived as well.

John K. 
Rating:
5.0

Warm up the vehicle and defrost the windshield before they get there. Other than that, everything was great. Thank you.

leo H. 
Rating:
5.0

Great equipment very clean and the staff was excellent

Daniel M. 
Rating:
5.0

Customer service was exceptional

josh W. 
Rating:
5.0

Customer did not leave a comment.

Jerome C. 
Rating:
5.0

Very friendly, vehicle was clean and did the job beautifully. would come here again for sure

Jamie C. 
Rating:
4.0

Mask was not worn by employee.

Walter U. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
2.0

We requested a dolly that was required for this move. Of course, the dolly was NOT included and we had to drive to another location to pick one up. The second location we went to, to get the dolly was very helpful.

Allison F. 
Rating:
5.0

Great employees, very friendly.

Lisa S. 
Rating:
5.0

The problem we had is we could not get a closed trailer because they are rented out but never brought back, so we had to drive 60 miles to get a trailer.

Carolyn S. 
Rating:
5.0

As always, a positive experience. Mike and his team are outstanding!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Dorcas J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Everything went smoothly. Do not need any improvements.

carla V. 
Rating:
5.0

Always a great experience renting a uhaul at Michael Cole Enterprises!

Alexa A. 
Rating:
4.0

Very friendly and helpful. Helped us hook up a 5x10 pull trailer. Drop off was easy . Would definitely use again

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Fast and easy! Great place!

Alexa A. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

Had to change to a non-preferred pickup location that was out of my way. The new location was not able to fully fulfill all of the items I requested on my rental.

Debra Q. 
Rating:
5.0

Michael Cole Enterprises is by far one of the best u haul locations i have ever been to and have had the pleasure of dealing with, they are polite knowledgeable and the vehicles are very well maintained,clean, and runs extremely well. I would highly recommend this facility to everyone without hesitation for all of your moving needs.

julius Q. 
Rating:
5.0

Thank you for the great service

Alejandro A. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

The left rear tire has a slow leak. We returned the van the next day. A medical emergency prevented us from using the van all three days.

Katherine M. 
Rating:
1.0

Entire experience was awful and very unprofessional. I will absolutely be letting anyone i know who is moving NOT TO USE YOUR COMPANY and list all of the reasons why. Horrible experience from start to finish. I spent over 3,ooo with this company and am extremely unsatisfied

Francine L. 
Rating:
5.0

Amazing experience my first time renting a truck. The location and the truck were in top notch condition. Staff friendly and quick to get me through the process. Thank you!

Brandon A. 
Rating:
3.0

Customer did not leave a comment.

perry V. 
Rating:
4.0

Customer did not leave a comment.

perry V. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

I actually have another uhaul location closer to me but always choose Micheal coles because I can count on everything to be ready, clean, and correct.

ELIZABETH M. 
Rating:
5.0

easy, straightforward, fast service support

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

ANNE K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
3.0

No one at working at this location was wearing a mask. I ask for a touch less delivery and a 7 am delivery. Neither were woven to me.

CHRISTOPHER H. 
Rating:
5.0

Gentlemen inside was very thoughtful, offered the mats. Will DEFINITELY use again if I need too

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Very nice staff. Pleasant and will continue to rent when needed.

Lisa S. 
Rating:
5.0

Everything went smoothly. Michael was very nice and helpful. Thank you!

Saruta U. 
Rating:
5.0

Very helpful and professional.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

Was unable to load pictures during both pick-up and Drop-off using link. We dropped off after hours. Personnel at drop-off location was VERY helpful when I called the next day.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Hunter W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS Z. 
Rating:
4.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

Customer did not leave a comment.

Mario S. 
Rating:
3.0

Check the radio/antenna connection in that truck. Nothing but static from PA to VA (yes, on FM). Next day, seemed fine. Very odd. Other than that, truck was in very good shape, relatively easy to drive.

THOMAS K. 
Rating:
5.0

You don't have to improve anything! The gentleman working was extremely helpful and polite!! Would definitely recommend this location to anyone!!

David S. 
Rating:
5.0

Super nice!!

Russel B. 
Rating:
5.0

Awesome people and truck.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

Ted W. 
Rating:
5.0

Customer did not leave a comment.

Nolan C. 
Rating:
5.0

This was a great experience and very professional service. Thanks

timothy W. 
Rating:
5.0

Customer did not leave a comment.

Alison D. 
Rating:
5.0

Easy drop off

Brandon H. 
Rating:
5.0

Very helpful and easy to deal with. Quick and easy return

Brandon H. 
Rating:
5.0

Location was amazing well maintained I just wish uhaul would have told me that there would be a 157.00 hold and a 87.00 charge to my account and i would get the reimbursement for 3-5 days now I have 243.00 floating in my account other than that mike Coles is amazing very friendly and helpful

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Charlie H. 
Rating:
5.0

Customer did not leave a comment.

Julio T. 
Rating:
5.0

We have used this company several times over the years. Always excellent

cindy C. 
Rating:
5.0

Everything was great and ready for me. Drop off was easy and they e-mailed me my invoice.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Customer did not leave a comment.

Blade S. 
Rating:
4.0

Customer did not leave a comment.

Edna V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

It would be nice if when you pick up the truck someone takes the time to explain how you return the truck. I took a picture of my mileage then got out of the truck and locked it. Put the key in the box and got in my car. Went the the link to say I returned the truck and as I went through it you wanted a picture w/me sitting in the truck. I had to spend 30 minutes on hold waiting to talk to someone to tell them I returned the truck so I wouldn't be charged an extra $20. It was aggravating after spending a day moving.

Susan B. 
No reviews have been submitted for this location.

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