Customer Reviews for Michael Sullivans
(U-Haul Neighborhood Dealer)

775 reviews

86 Main St   Manasquan, NJ 08736

(732) 774-8181

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 5 am - 8 am
  • Sun: Closed

Services at this Location:

Contact Us

(732) 774-8181

86 Main St
Manasquan, NJ 08736

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 5 am - 8 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Mike is great! Excellent service.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

CATHY C. 
Rating:
5.0

Very nice guys… very easy to deal with… I will always use these guys when I need a rental. They're the best!

frederick Z. 
Rating:
5.0

no changes necessary

JIM M. 
Rating:
5.0

Excellent service.

JOHN F. 
Rating:
5.0

Good service

Wilman E. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

The gentleman that helped me out, I believe he is the owner, is always polite . I have picked up twice at this location and it was always an easy transaction.

Palma P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Eileen L. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Excellent, helpful service

VERONICA I. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Michael was very helpful. He made the experience easy and pleasant.

Brian G. 
Rating:
4.0

Have parking available for our personal vehicle.

Andrew B. 
Rating:
5.0

Super helpful, would 100% use the location again

Christoph T. 
Rating:
5.0

Customer did not leave a comment.

Walter T. 
Rating:
5.0

They were outstanding!

JOHNJ M. 
Rating:
5.0

Have a pickup truck available at this location.

Steven R. 
Rating:
5.0

This is the second time I rented from Mike Sullivan's and he is always a pleasure to do business with!

MARY R. 
Rating:
5.0

This location was extremely helpful and competent. We were completely satisfied! U Haul is a great company.

Nicholas C. 
Rating:
1.0

Honestly the location was fine but we did self check in and the process was a joke. My rental was for two hours and check in took 30 minutes of that time. Customer service agent was not terribly helpful and then couldn't verify my contacts and just dropped me from the chat and failed the check in process. One of my contacts said they started to confirm over the phone and they dropped him. Then we FINALLY got into the truck and I tried to call Uhaul customer service to extend my time without paying a fee because it was ridiculous check in took one quarter of my time. After waiting for six minutes for an agent the agent asked what my issue was and while I was explaining she never responded and then basically just dropped me on the phone. Just pathetic all around. I will Not use uhaul again or would I recommmend

John S. 
Rating:
5.0

Customer did not leave a comment.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Nice little place and the gentleman there was very accommodating.

NTINOS A. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I've rented U-Haul vehicles from Mike many times. He's great to work with, makes it easy and the trucks are always really good. I've gone to other U-Haul locations and have had a hard time. Mike Sullivan is great and I highly recommend him.

NEIL G. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
4.0

Easy transaction. Vehicle clean and ready. Friendly, capable staff. Could have used a few moving blankets but understand that issues may arise by providing them. I'll make sure I bring my own next move. All in all a positive experience!

MIKE T. 
Rating:
5.0

No need for improvement at this location. The UHaul link was not working to process my return but the gentleman at this location was very helpful and he processed it for me. I highly recommend this location.

Palma P. 
Rating:
5.0

The service at the Manasquan location was outstanding and he went out of his way to be helpful. My only "complaint" is with the Uhaul website where the dimensions of the truck were provided. The 15 foot truck that I rented was only less than 13 feet from the door to the front if you measure on the floor. 15 feet was the ceiling dimension. This is very misleading

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Mike was professional and a pleasure to work with!

BILL O. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

Mike Sullivan is great to work with. Nice guy who makes renting from U-Haul easy.

NEIL G. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

It was such an easy pickup process! Awesome.

MATTHEW W. 
Rating:
5.0

mike is great!

PATTY M. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
3.0

The owner Mike was very helpful, knowledgeable and explained everything in detail. I would recommend this facility in the future. Thank you, Chris

CHRISTINA M. 
Rating:
3.0

Being that I am not really confident with email and texting Sullivan's did a wonderful job getting me all signed up had the van clean and ready to go and explain to me the key drop process. They served their community very well this was not the first time we've rented from them their service was wonderful as always.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Niko S. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

We had a very big problem with the virtual check-in. It took close to two hours. It was a big waste of time. Next time, there needs to be a person there.

William H. 
Rating:
1.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Mike is great! Always has what I need and very helpful.

Michelle M. 
Rating:
5.0

Mike was very helpful and accommodating.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

keith K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Sonora F. 
Rating:
5.0

Nothing. Mike is fantastic.... fast and reliable service... very clean vehicles.. love dealing with Mike. He's a doll.. I would highly recommend his location if you want impeccable service!!

KAROL R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
4.0

I should not have been billed for a gasoline charge. I put $12 gas in to the vehicle and drove less than 40 miles. This mistake should be corrected. Thanks.

John S. 
Rating:
1.0

I will NEVER book another U-Haul from a location that isn't open fully. The automated phone app process is terrible and took wayyyy longer then expected. There was also another customer waiting on the premises that also was having a hard time and couldn't figure the system out. How hard is for a multi million dollar company like U-Haul to hire and keep one single employee to run their office instead of leaving everything up to the customer to figure out! I consider myself pretty tech savvy and it was hard for me to do! I can't imagine what it would be like for someone who didn't know their way around cell phone apps at all... TERRIBLE TERRIBLEi wouldn't recommend anyone to go this route! If possible go to a store that is open not an automated App Store! And parking is horrendous! Never again!

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

JANICE C. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

The proprietor Mike Sullivan was very responsive to our needs. He was always available. He was factual honest and transparent. He was administratively prepared. He chose the right vehicle for our trip - a Ford Cargo van. He followed through on all paperwork. Great job.

RON D. 
Rating:
3.0

I felt it was a very long process and confusing to rent the truck totally through my phone . Found it VERY frustrating 😡. And I ordered at 15ft they only had a 10ft truck so I had to make several trips for my move which was more mileage .

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

MARGARET R. 
Rating:
5.0

Awesome

micheal R. 
Rating:
5.0

Nothing really

Michael R. 
Rating:
5.0

Customer did not leave a comment.

lori C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Marissa D. 
Rating:
4.0

Customer service was excellent.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

LOIS D. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
3.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Excellent service and experience! I will be back to Mike Sullivan for my next rental!

ALICON I. 
Rating:
5.0

Nothing. Mr. Sullivan was a pleasure to work with and I'd gladly use his facility again.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Don't send 4 emails telling me to leave a review!! Annoying as fuck. Good in person, terrible online!!! Leave me alone.

John E. 
Rating:
4.0

Simple, streamlined, efficient.

MIKE T. 
Rating:
4.0

Customer did not leave a comment.

Meaghan W. 
Rating:
4.0

Customer did not leave a comment.

MORGAN W. 
Rating:
5.0

clean and easy

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

peter R. 
Rating:
5.0

Mike was great, very very helpful

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

Holly G. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Change the man in charge. He was very unprofessional. He charge more money for insurance that I never asked for. It was an horrible customer service.

GABRIELLA B. 
Rating:
5.0

Why the fuck am I getting chared a 137 fucking dollars for a fucking rental that says 20 dollars... Like the fuck is the false advertising bullshit

ELIJAH W. 
Rating:
5.0

It is always a pleasure dealing with Mike Sullivan - easy and fast process.

ANNE P. 
Rating:
5.0

Customer did not leave a comment.

DEISE S. 
No reviews have been submitted for this location.

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