Customer Reviews for Middleton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Middleton Self Storage

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Charles R. on

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Mitchell K. on

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Colby M. on

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Eliminate the horrible customer service challenge. One man working, more concerned about feeding his child than taking care of customers in a hurry. I stood there waiting for a half an hour, even though I checked in online.

Rajanal B. on

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The customer service agent at the drop off location called me demanding a new card because of his negligence. His name was Dinh. He proceeded to charge me for the gas being below 1/4 tank when he didn’t check to make sure before. The tank was at full so he was trying to apologize after embarrassing me. “Is there money in the bank” “ your card is declined “ —- these are some of the things he was saying on top of his voice. Never again and I will not recommend, matter of fact I will discourage people from using them. Very rude!!!!!

David B. on

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The only issue I experienced was trouble with the credit card terminal, which took 10 minutes to resolve to be able to process my credit card properly. Everything else went smoothly.

Christopher R. on

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I brought the truck back a day early and I did not get a rebate for one day of rental. I always get a rebate from Ryder. I also was charged for $120.00 for all three days. with an estimated mileage . this office is very shady. I use the Salem office mostly I won't use Middleton again. Chris Riley Creative Catering Beverly MA

Jessica D. on

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You made it all very easy. Thank you!

Sam H. on

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Joe and team was great!

Richard M. on

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Fantastic!

Erica G. on

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kevin V. on

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darlene D. on

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Julie F. on

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I had a 9 AM pick up at the Middleton mass location. When I showed up the doors were locked and nobody there working. I tried calling the number listed but it seemed as though that number was a young woman’s personal number. No answer. Being on a tight time schedule I decided to wait and see if someone showed up. Finally someone showed up at 9:20 AM. He appeared extremely disheveled and confused as to how to do his job. He kept telling me that I was not in the system and the trailer that I wanted to rent it is already spoken for. After several phone calls to another office who insisted he give us the trailer that was in Middlletin, he reluctantly continued with the paperwork however asked that we bring the trailer all the way back to his location as opposed to where we wanted to drop it off in Exeter New Hampshire. We agreed to do so to move things along. By the time we left there it was 10:20 AM. Hey still haven’t figured out how to complete the transaction but I was so frustrated and upset at this point I just had to go. We did however bring the trailer all the way back to his location per his request and I will say it was so out of the way for us to do so. I truly, unsatisfying experience to say the least.

MELISSA S. on

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Prices are too high per mile charged

richard M. on

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Had the truck for 3 hours and was charged for two days. This is bullshit. If I knew this before I rented, I would never have rented the truck.

Jeff R. on

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Deb L. on

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We've had bad experiences with U-Haul when we rented in CT and were hesitant to try them again. Joe at Middleton Storage could not have been more accommodating and professional ! He provided outstanding customer service and made our rental process a smooth and stress free transaction. We'll continue to rent from U-Haul, so long as Joe @ Middleton Self Storage offers them through his location. THANK YOU JOE!!!

Jacob S. on

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Patrick P. on

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The attendant didn't seem to be on top of what was happening with my reservations. The wait wasn't too long, but I wasn't filled with confidence that things were under control. The truck itself had obviously not been cleaned from the prior rental - a half-full sofa bottle and paper trash in the cab. Not what I was expecting from U-haul.

Pablo J. on

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Earlier time to pick up

Christopher T. on

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Nicholas C. on

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Did not have the truck I reserved in the lot. After 2 hours at the store to find out I could drive an hour away to pick up another truck because mine had to be "one way" despite other trucks in the lot but your terrible agents would not let me take one of those as they were "round trip" agents. Extremely upset and am going to all forms of social media to advise against anyone using uhaul.

Jim O. on

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jim A. on

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Daniel M. on

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I did after hours drop off but there was a labeled box and everything was clean.

Adam S. on

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crop off personnel was not fully aware of check in process and could not help in asking for credit due to issue with rear door

shari L. on

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houtan G. on

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need to clean the interior of the van before renting

John F. on

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The location wasn't manned when I arrived at 9:10AM; it should have been open by 9AM. The truck I reserved had mistakenly been rented to someone else the night before. I had to rent a more expensive truck which hadn't been cleared of snow and ice - which I had to take care of. I got on the road after 10AM.

james B. on

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Customer service was outstanding! Made everything clear, efficient, and quick!

Keith G. on

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