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Greg J
Customer Reviews for Midgard Self Storage Athens GA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reservation was made online and the option was given to pickup the vehicle at the facility or virtual. I choose to pickup the vehicle in person as this would be during normal business hours. I also checked in online to save time in the morning and therefore elected to skip the phone app. However at checkin the process was switched to virtual and a frustrating half hour was spent trying to get a photo of my license uploaded. The vehicle was nearly empty of fuel, however mechanically was fine. Upon return, the process was again virtual and I was unable to load the requested photos. Luckily a person came to complete the checkout.
DONALD ROffer unlimited miles
ELLEN CThe inside of the truck had red mud on both the drivers and passengers side. Everything else was fine with the truck.
Amy CMore signage should indicate that a virtual manager operates the site. Some people prefer to interact with someone in person. The cargo van I rented was dirty at the back. However, the business place was clean and well organized. I would suggest having someone in person if people feel uncomfortable with the virtual manager.
Nichelle JWhen booking this rental, I specifically asked for an in-person pickup. It ended up being a virtual pick up that was slow because of the app. It was a total pain.
Taylor VOverall the rental experience was fine, but a little more attention to the vehicles would be appreciated. The cargo van I rented was dirty and smelled like marijuana. The gas tank was only half filled; not a big deal since I only had a short run, but cost me $40 to fill it for the next renter. Just a little more attention to the condition of returned vehicles would be appreciated.
Gary PPaid for a dolly that wasn’t her n the van. Delyauer me an hour spent out in the rain trying to locate the dolly and any staff that could assist. They charged me for the dolly but I’m coming for my refund most certainly.
Monet DMake return easier.
RICHARD DWhen customers encounter unforeseen challenges during a rental, be willing to help resolve it.
Joshua UIt is difficult to use here without any assistants
Eunji LI spent more than 2 hours for check in and rent truck. And there was a hidden fee for fuel. And I still don't understand for what I extra paid $30.
Pavlo YI did not like the virtual process at all. I prefer to deal with a person on site.
Julie YHave actual humans instead of virtual everything. The App gave errors and the process was very very difficult online. Way too many steps and almost impossible for most normal people to figure it out
Bruce WMine went smoothly.
Richard BWas charged for a extra day even though it was turned in the same day we rented and prior to the store closing. The store can verify this with cameras. store refused to resolve this situation will defiantly rent from another location next time
Kevin CThe vehicle had a muddy driver's side interior and the cargo area interior was dirty as well which required sweeping before I could use the vehicle. I removed a dustpan full of clear plastic trash, dirt, and leaves. The ramp was covered with red clay. The turn signals did not blink (front and rear driver side and passenger side).Since the windows were not automatic that meant using the window crank up and down each time. The 1st time I went to unlock the passenger side the entire mechanism fell apart and came loose from the door making the door unusable so my passenger and I had to use the driver's side door. This is my 2nd bad experience at this location. NEVER again!
Lisa TThe fellow at Midgard was terrific and made the process easy. Well done and appreciated.
Keith RThe exterior and interior were 'acceptable' clean, but, for example, the windshield was so dirty that the wipers couldn't clean It (with leftover rain water) and there was no wiper fluid, or at least none came out when attempting it. As is often the case with u-Haul vehicles, they are adequately maintained, but steering and suspension --if it were one's personal vehicle-- were not as one would want. The office staff are fantastic, overall the van worked fine for me, the whole process went smoothly and the cost was fair.
Gregg SI forgot her name but the employee who checked me in & out was super friendly and extremely helpful! She was a very nice person and I appreciated everything she did for us.
Sara MTire pressure indicator was on when I got the truck, but everything else was clean, ready, and very easy to do the self check in. Will be using this location in the future.
Christopher PThis was my first experience renting a uhaul truck and I’m extremely satisfied. It was cheap and impressively straightforward and easy. This service was incredibly user friendly. Using the 24/7 capabilities to pick up and drop off the truck was efficient and easy. I will definitely use this service again.
Gina KExcellent.. everything was ready on time and in perfect condition. Very friendly and professional employees
LEBBY VI actually had a very good experience at this location especially compared to the North Avenue location here in Athens, night and day experience.
Horace PThe representative was very helpful and pleasant.
venetta lInterior of truck was dirty. Cigarette ashes and food crumbs.
Herbert BThe back of the truck was dirty.
ALEXIS EThey changed me for damages that were done before I ever rented the uhual
Darius MThe uhaul website needs a serious overall for customers wanting to do pick up/return after/before hours. Lots of glitches. Ended up having to call customer service to help us complete online checkin to get code to pick up. If you are going to have that as an option make sure your site actually works to accommodate that.
Philip DCharged fir cdw when I specifically said no to it. Then when checking out to complete rental still charged me $20 fir cdw. I will be disputing charges.
Ralph BMore available rental units, I could have used a larger truck which would have reduced my trips and rental costs.
Richard BThe employee on duty was sending snapchats while assisting us which is extremely unprofessional. When he hooked up the trailer for us, he didn’t tighten it all the way. When we tried to leave the premises, we got locked inside the gate and had to track him down for the code.
Carolyn BStaff was very accommodating.
John BNon - thanks 🙏😊
Ayad SYour service was excellent! I highly recommend anyone wanting to rent a vehicle from U-Haul to go to this Lexington location!
David MEveryone isn’t savvy with all the self checkout features. I struggled through it but my parents would have been lost. The clerk wasn’t the friendliest either. Other than that all was great.
Trava BShian was excellent!!! She helped us keep our reservation after a UHAUL representative moved our already set reservation to another location WITHOUT my consent!!! Shian was the representative at the storage center and she saved the day. Please give her credit the credit she deserves and a raise. Thank-you Shian !!!!!!!
Tamara GThe app is awful I had to call 4 times to get it work
Frances FDONOT lie to them like the guy lied to me. Wanted to rent the 19.95 a day truck was told it was unavailable. I stay ONE mile away from this location. That truck I am speaking of was NOT I said was NOT moved all day. This is wrong for up saling to make the store. $$$
Dimitri JMake sure they take a picture of the gas hand because I was charged $25 for gas and I only used the UHaul for less than 30 minutes
Youanda WExcellent service and helpful assistance. Very professional.
Michael BCommunication was quick, competent, confident and clear.
Douglas Jmore organized, it was small lot
Sean CMy pick up location was changed BY UHAUL, but this location did not have all the equipment on my rental reservation. I should have at least been informed by the UHAUL agent when she called to inform me the dolly would not be available. Otherwise, all else was great!
SAMUEL LThey are scam artists charge me for mileage I never drove
GENE V