Customer Reviews for Milanos Mini Storage LLC
(U-Haul Neighborhood Dealer)

311 reviews

14125 Hwy 44   Gonzales, LA 70737

(225) 644-1737

Location Hours

  • Monday:
    8 am - 12 pm
  • Tuesday - Friday:
    8 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(225) 644-1737

14125 Hwy 44
Gonzales, LA 70737

Services at this Location:

Location Hours

  • Monday:
    8 am - 12 pm
  • Tuesday - Friday:
    8 am - 11:30 am / 12:30 pm - 4 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

LOUIS B. 
Rating:
3.0

Customer did not leave a comment.

LAKENDRICK S. 
Rating:
5.0

Customer did not leave a comment.

Tywanda J. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Was easy to pickup and get on my way.

Colin B. 
Rating:
1.0

My name is John Barnes Jr. I rented an open uhaul trailer with a gate for 7 days and was overcharged. I told them I didn't want the tow coverages, but was ultimately charged in the end. I requested a refund, but was told I'd have to contact Uhaul. That wasn't good business. My charges was an additional $56.00. I rented it from Milanos Mini Storage, located at 14125 Hwy 44 in Gonzales, LA 70737 225-644-1737 My number is (225) 405-9919

JOHN B. 
Rating:
3.0

Representative did not offer to help me confirm reservation that was booked on U-Haul Website. I made multiple phone calls to customer service, transferred and disconnected. Most unpleasant experience during aftermath of Hurricane Ida.

ROBERT C. 
Rating:
5.0

Great service and nice an friendly sales clerk. I am recommending you guys to everyone need a U-Haul. Thank You

BRANDY C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

This location was closed at the time our son was completing the drop off of the trailer. They were prompt in closing our order this morning. Thank you!

DIANE C. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Mehmet Y. 
Rating:
5.0

I was there less then 90 days and lost everything in my unit due to mildew.

Emilie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
1.0

Customer did not leave a comment.

SHANTEL J. 
Rating:
4.0

Price decrease, not everybody got huge stimulus checks

LARRY T. 
Rating:
4.0

The mileage listed wasn't accurate!!

sonya R. 
Rating:
5.0

Great service

RONALD R. 
Rating:
5.0

Very well organized, clean, and no mistaking where to park.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Lillian T. 
Rating:
5.0

Customer did not leave a comment.

Leona S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

My issue is not with Milanos. I will told by U-Haul to drop off the truck to a closed (out of business) U-Haul location. I had to call U-Haul too many times Saturday afternoon regarding the drop off location. I spoke with U Haul 3 times before the pickup day of the truck regarding the drop off location. NO ONE Listened, WHY NOT. Not Happy.

EMILE S. 
Rating:
4.0

Running lights on the trailer did not work. Looked as though someone had replaced the wiring at the pig tail, but still we're inoperable. Had to drive with hazards flashing during dark.

chad H. 
Rating:
4.0

Customer did not leave a comment.

LEROY S. 
Rating:
4.0

All good

Edgar D. 
Rating:
5.0

Bring out the truck to my house

TOMMIE W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

See above

Anna T. 
Rating:
4.0

Please repair roof on 20' box truck ,roof has a slight leak. Please wash the blankets which are in the box, blankets have been mildew and never washed.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

RICHIE Z. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
3.0

Lights were not checked on the trailer, and some were not working. Also, had a flat soon after renting the trainer.

PAUL T. 
Rating:
1.0

Didn't get the truck I requested because employee error. Finally another truck but dirty, when returned I was charged $25 for cleaning when it was filthy in the beginning.

Lorenzo J. 
Rating:
5.0

Customer did not leave a comment.

GLYNN B. 
Rating:
3.0

Haven't gotten paid for the extra money I had to put up front yet

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

KMAYA F. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

JULIUS L. 
Rating:
5.0

n/a

EBONY F. 
Rating:
5.0

She was very detailed information made me happy. Would recommend her. Very curious about what needed. Thanks Courtney P Veron

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Excellent rental...

Lionell M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Everything went smoothly from start to finish. The rental location was very convenient and the fast

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

NEAL A. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Scheduled 24/7 ride share and it did not happen as the ball was dropped from scheduling seem like.

Tiffany B. 
Rating:
3.0

Having dillies for future customers.

Sidney J. 
Rating:
5.0

The young lady helped me so much!! She went way beyond anyone's expectations!! I would truly recommend them to anyone!!

BRANDI H. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Very nice lady that assisted me with my rental

WILLIAM H. 
Rating:
5.0

It would've been easier if the trailer was on a block. Being fit allowed me to lift up to the hitch. Could be a problem for others. Very helpful and great experience.

David S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDETTE B. 
Rating:
1.0

The price to high no good

JOE L. 
Rating:
5.0

Customer did not leave a comment.

Floyd H. 
Rating:
5.0

Customer did not leave a comment.

Solly B. 
Rating:
5.0

Customer did not leave a comment.

Bret K. 
Rating:
5.0

Customer did not leave a comment.

ROGERS L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

LIONEL M. 
Rating:
5.0

She was fast and very helpful!!

Candace W. 
Rating:
5.0

The total u-haul experience was outstanding!

Cicar G. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Maryann A. 
Rating:
4.0

Notify your colleagues as to when equipment is returned asap or in a more efficient manner.

Phil A. 
Rating:
2.0

Just not a good over all experience with the personnel. Was not comfortable with them from my first contact...did not improve as the transactions developed...not knowledgeable of policy...but I needed a rental, sooooo

Randy M. 
Rating:
3.0

We were told Uhaul staff would have to hook up the trailer we rented. So, my husband went alone to pick it up. There was no Uhaul personnel to help him, he had to negotiate the hookup himself. I don't believe this is the fault of the young lady on duty.

Marlan S. 
Rating:
5.0

Very reasonable price nothing to improve

Virgil M. 
Rating:
5.0

Young lady had a bab Attitude like we where bothering here nose stayed turn up dog licking on my leg !!!! But I'm scared of all dogs !!!!! She was VERY VERY NASTY !!!!!

STEPHANIE J. 
Rating:
5.0

Great customer service.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Candace Y. 
Rating:
5.0

The company was great and very helpful to meet our needs. Thanks for your service.

Floyd H. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

I originally signed up online for a 6 hour rental from 1-7pm. Was called and told that reservation time would not work at 1030am the day of. But could take the vehicle right now till 430. So immediately drove to uhaul (30 min drive). This greatly impacted my schedule with movers, especially in unload. I didn't get my $50 guarantee- what a joke. I was charged a $25 cleaning fee! The vehicle was a mess. The lady marked 3/8ths tank. There was hardly fuel over a quarter tank when it was given to me. So was charged an additional $30 dollar fuel charge even though I returned the truck with a quarter tank fuel. This lady was upset because I was 15 min late so decided to screw me out of an additional $100 in misc charges. Renters beware this place is a scam.

CHASE W. 
Rating:
2.0

Was charged $30 when I turned in my rental and no idea why. I filled the tank within 1/2 mile of dropping off the vehicle and it was cleaned out and in perfect condition.

Jessica I. 
Rating:
5.0

Customer did not leave a comment.

NIURY M U. 
Rating:
4.0

Customer did not leave a comment.

SHAVON B. 
Rating:
3.0

The girl was not very knowledgeable and she did not wear a mask and I am a senior citizen with underlying I was not comfortable in the office with her not wearing a mask and the gentleman who hooked it up had no mask either

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY YOUNG C. 
Rating:
5.0

Customer did not leave a comment.

TAMIEKA Z. 
Rating:
5.0

Customer did not leave a comment.

Marion S. 
Rating:
5.0

Truck ran horrible back firing and everything else starter continues to turn over after vehicle started

COREY H. 
Rating:
4.0

drop off location was very helpful

Robert E. 
Rating:
4.0

Customer did not leave a comment.

KIRK L. 
Rating:
5.0

Nothing everything was ok... clean and safe environment and receptionist was very nice

Denise N. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
1.0

We called to discuss the reason we were charged a 25 dollar cleaning fee. The truck was returned cleaner then we received it, we had to make a separate trip back for our dolly's and it took 2 days for them to call us back about the charge. When we showed up to get the dolly, the employee was late to her shift to open at 9am and multiple people were waiting. She told me at first they did not have our appliance dolly in stock. Luckily I told her my husband had confirmed this previously and she looked again and found one! We will not be recommending them or uhaul to anyone. We would appreciate a call back regarding the issues we had with our service. 225-276-6851

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
1.0

I just received the receipt and I am sure that I put the fuel back on 1/4 and I have a $30 charge. Very dissatisfying when you can't practice good business with a reputable company

Abednego S. 
No reviews have been submitted for this location.

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