Customer Reviews for Millers Auto Center
(U-Haul Neighborhood Dealer)

1,498 reviews

11702 Midlothian Trnpk   Midlothian, VA 23113
(Beside Landrover dealership)

(804) 893-8088

Location Hours

  • Mon-Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 893-8088

11702 Midlothian Trnpk
Midlothian, VA 23113
(Beside Landrover dealership)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience!

Renay L. 
Rating:
5.0

Amazing service and kind, genuine, helpful staff. Can't thank you guys enough!

Dakota H. 
Rating:
3.0

Customer did not leave a comment.

craig R. 
Rating:
5.0

Employees were very professional and courteous. Very knowledgeable. Equipment was in great condition.

Jeff L. 
Rating:
5.0

Nothing to improve. Excellent customer service experience!

John H. 
Rating:
5.0

Miss cruise control and power locks or key fob on truck. That said, truck was in good shape and drove well. Uhaul vendor is good!!

Terry S. 
Rating:
4.0

The storage unit I expected and asked for was not available.

Leida B. 
Rating:
5.0

This was my first time using Uhaul and driving a 26 inch truck. Mr. Miller and his staff made the process very easy. The truck was very clean and drove well says a 5'4 40yr woman. The return process was quick and easy. No issues at all. The receipt was emailed to me within mins. I would use Uhaul again.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
3.0

I am not late, but you charge more.., I am drop car 6 pm.

Heun S. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Nabil I. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
1.0

You switched locations without telling me. First site was more like a junk yard. After multiple calls found out the switch

GREGORY C. 
Rating:
5.0

Nothing noted. The vehicle was in excellent condition and very clean. 24/7 process was easy and convenient. Thanks U-Haul for a job well done!

Joseph G. 
Rating:
5.0

Pick up and drop off was so easy. The employees at this location were friendly and efficient! Will definitely rent from this location in the future!

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Waseem Q. 
Rating:
3.0

The 24/7 check in is so easy, helpful and fast. This was a good sized lot to leave item.

Erinn C. 
Rating:
5.0

They had the truck clean and ready, and i dropped it off after hours no problem at all.

robert L. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Staff was great. We used the web site to order a truck. The site have us a truck at a permanently closed location. The app sent us to another location (this one) but they were out. They promised us our truck the next day and for less! Thank you

Samantha A. 
Rating:
3.0

Customer did not leave a comment.

Tracy D. 
Rating:
5.0

The staff was very welcoming and accommodating for this rental. I greatly appreciated their service and will definitely recommend.

Nick C. 
Rating:
5.0

All interaction with the local staff positive and very pleasant. They went out of their way to make this a positive interaction.

Vic F. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Roy J. 
Rating:
5.0

Customer did not leave a comment.

Wright B. 
Rating:
5.0

Check in was easy and friendly!! Truck was clean Great staff!

Andrea E. 
Rating:
5.0

The pick-up location was moved the day before the reservation (which was expected from past experiences) at pick up the location I was sent to could not find the res for them but was located at a 3rd place I was not told about. The 6*12 Unit was dirty inside and I had to sweep then blow it out before loading. This was not Millers fault, as unit was a transfer not a drop off. Millers went out of the way to fix the multiple reservation issues and connect the unit to my truck. The morning after picking up I received a call from a 4th location asking if I was coming in to get the unit reserved??? . U-Haul, fix your reservations system!

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Tricia N. 
Rating:
5.0

Best help ever! Very professional!

David M. 
Rating:
5.0

Customer did not leave a comment.

Austin E. 
Rating:
4.0

There was no indication of where to park the truck for a self-service return

Harry G. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

It said the office is open until 2 but when I got there the doors were locked and people were outside of the dealership that watched me drive around the parking lot and didn't even acknowledge the fact that I was back there for so long. Then I couldn't get the key because I could not figure out which box it was or where to find it. I had to go around the back of the building where other people were about to leave and sitting on picnic tables to ask for help. It was very unpleasant I was out there for 2 hours trying to figure things out on my own just to know that the people I rode past were the people who were renting out the U-Haul and that they were all about to go and no one even cared to ask why we were there did we need help or anything. Then he had the nerve to tell me oh Yu asked on time it's a slow day we were just about to leave. Yeah LEAVE ME IN THE PARKING LOT TO LOOK STUPID AND TRY TO FIGURE OUT WHAT TO DO AND HOW TO HET THE KEY ON MY OWN.

Eboni W. 
Rating:
5.0

Great service, really friendly people. I always have a positive experience renting from this location.

Nathan W. 
Rating:
5.0

Wonderful experience. Great folks.

Alexandra M. 
Rating:
5.0

I would definitely recommend this location to everyone. The owner is very kind, good natured, and helpful. He is a pleasure to deal with and the equipment he gave us was very well maintained. All u-haul owners should be like him and their stations well kept like his!!

renee V. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Mr Miller was great and accommodating!! Had the truck reserved well in advance and change truck to a longer size that he had.

matthew J. 
Rating:
5.0

Customer did not leave a comment.

Araminta P. 
Rating:
3.0

Customer did not leave a comment.

Whitney P. 
Rating:
5.0

Superb customer service! Alway enjoy working with Mr Miller and his team!

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
1.0

The actual Uhaul customer service was abhorrent. Not only was my location canceled the day prior, but Uhaul found a location 31 miles away, not Miller's auto. I had booked my truck over two weeks prior for pickup the 7th. No additional compensation was offered from Uhaul, and if it was not for the efforts of Miller's Auto Center I would have not gotten a truck. It was just by chance there was a cancellation. Uhaul needs a OVERHAUL of your customer service and again, if it wasn't for Mr.Miller and Mary from the auto center I would have not been able to be moved.

byron K. 
Rating:
5.0

The staff was very friendly and helpful

Patrick K. 
Rating:
5.0

Outstanding service!

Richard F. 
Rating:
5.0

Team was very friendly and professional. The whole process was quick and smooth. Thanks!

Ann P. 
Rating:
5.0

Customer did not leave a comment.

Drew K. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
2.0

Vehicle smelled of smoke and the location snuck insurance coverage into the rental without discussing or showing on the contract.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE L. 
Rating:
5.0

Consistent professional service!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Mr. Miller and his team went above and beyond my expectations to make by rental pick-up and return easy. Would highly recommend Millers Auto Center.

DONALD A. 
Rating:
5.0

All of the employees I interacted with were incredibly friendly, helpful, and genuinely seemed interested in helping me with my order. The owner himself was out and assisted me with my order.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Will S. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Would not recommend Smart's Towing, the original preferred drop location. When asked if an attendant would be available, they said yes if the trailer was returned after 10 AM. The next day I was notifed that the location was changed at the request of Smart's Towing to a location that did not accept trailers. I had to call customer service to request Millers Auto who were very helpful. WOULD NOT RECOMMEND SMART'S TOWING. 1 STAR AND NOT HELPFUL

Andrew C. 
Rating:
1.0

This location screwed the ball into my hitch and only hand tightened it. I asked them to tighten it with a wrench and they said it was not necessary. After a very bumpy ride, we found the nut holding the ball on had almost fallen off, and if it had that would have been dangerous. Once we fully tightened the nut on the tow ball, as it should have been in the first place, the trailer ride was much smoother.

Jonathan R. 
Rating:
5.0

The shop owner was very friendly, helpful and pleasant to work with. The truck was ready as planned and we had no problems with the rental.

Marney T. 
Rating:
5.0

Very nice people and very helpful.

John J. 
Rating:
5.0

Keep serving your customers the way you served me.

Gary S. 
Rating:
5.0

Love the 24/7 drop off. So convenient.

Melanie M. 
Rating:
2.0

Truck was parked far from lock box and area was spaced out and no one around. When I had to return it was dark and there were not many well lit areas to see. The truck drove poorly compared to what I have driven in the past. I would not rent from them again

Angie P. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Mr. Miller helped me with my Rental in my hour of need, his assistant was extremely helpful. Customer service was Excellent !! The area manager called me direct regarding an issue which Mr. Miller resolved because Your area manager has Zero skills when it comes to making a customer happy!!!!! This guy is a nightmare and should not represent your company.. J.R.

JEREMIAH L. 
Rating:
5.0

Fred was able to get car transport and truck to one location for pick up and provided great information

James C. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Millers always goes above and beyond!!

Robert K. 
Rating:
5.0

your mobile check in did not work

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Jerome T. 
Rating:
5.0

Everything went smooth. Would definitely recommend.

John H. 
Rating:
5.0

It was excellent working with Randy at Miller's Auto. I definitely recommend the SafeTrip insurance, was a lifesaver when I needed it most. 100% would do it again. Equipment was clean and ran amazingly, great fuel mileage on new equipment.

Jordan C. 
Rating:
1.0

HORRIBLE SERVICE!!! RUDE AND OVER CHARGED OUR BANK ACCOUNT. DIDNT HAVE THE CORRECT SIZE TRUCK WE RESERVED AND DIDNT HAVE A TRUCK AT RESERVED TIME! WHEN I CALLED TO GET MORE INFO ON THE CHARGES TO MY BANK THEY HUNG UP ON ME. WILL NEVER USE UHAUL AGAIN!

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Great customer service.

Henry D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The people at Millers Auto were great. They were very helpful to me since I was not familiar with the area. The van already had the dolly in it and the keys were ready for me when I walked in the doors.

Terry C. 
Rating:
5.0

To friendly man. Thanks for all. Was quickly the process. More cheap that other states.

Sonia C. 
Rating:
5.0

Customer did not leave a comment.

Ernest E. 
Rating:
5.0

Customer did not leave a comment.

Boyd A. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
1.0

I was mistakenly charge $265 by a representative at the customer service. I was already charged the correct amount of $166 from the pickup location. It took a while for the phone representative to acknowledge the mistake. However, she told me that a manager was going to call me right a way. It's already 9pm and I have not received any phone call. As it's stand my creDit card was charged $430 chich is ridiculous for a local one day $19 truck rental. Best Regards Andre

Andre L. 
Rating:
5.0

This location changed my view of uhaul

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer service very pleasant and caring. Lolita is the best!!

ELLA T. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
3.0

Confusing location. Hours of operation limited.

BARRYN T. 
Rating:
5.0

Everything was great and easy. Maybe a warning on how loud the 26 foot truck is would be nice. Thank you!

Elizabeth D. 
Rating:
2.0

The online check-in process was complicated. The truck was dirty. The truck only had 1/16th tank of gas - barely enough to make it off the lot and to the gas station. The truck had trouble starting and had the check engine light on. We had to wait 30 minutes to talk to a roadside assistance person who then just said to drive the truck with the light on. This was all before we even left the lot. Overall, a very disappointing experience with U-Haul. We're going back to Penske!

Charlotte M. 
No reviews have been submitted for this location.

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