Customer Reviews for Millers Auto Center
(U-Haul Neighborhood Dealer)

1325 reviews

11702 Midlothian Trnpk   Midlothian, VA 23113
(Beside Landrover dealership)

(804) 893-8088

Location Hours

  • Mon-Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 893-8088

11702 Midlothian Trnpk
Midlothian, VA 23113
(Beside Landrover dealership)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Arcille G. 
Rating:
2.0

Uhaul system down so took forever to rent. Back of truck had a lot of trash in it. Truck dirty

Scott A. 
Rating:
5.0

Great customer service.

Maurice D. 
Rating:
5.0

Friendly and reliable rental equipment

William S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Everyone was friendly and helpful. Thank you.

Brandy T. 
Rating:
5.0

Excellent service they helped us out with our rental one of the kindest people I've ever met thank you Randy Miller

Patrick L. 
Rating:
5.0

My first time at Millers, very happy with the vehicle and service. Will come back and recommend!

Shane S. 
Rating:
5.0

The staff and owner of this location provided excellent customer service. They were very personable, accommodating, and...funny! This was a very pleasant, enjoyable experience for me, and I would absolutely employ their services again!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

Locations was fine, vehicle rented through uhaul.com was not at location. Luckily someone did not show up for reservation and did get another truck, but no other trucks available.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Fix the 24/7 pickup software. It is broken and does not work as you intend.

Desmond W. 
Rating:
4.0

Very simple drop off

Brandon S. 
Rating:
5.0

Great friendly people. Very accommodating. Equipment was in great shape and clean.

George N. 
Rating:
5.0

Customer did not leave a comment.

Shari R. 
Rating:
5.0

The 24-7 process is pretty cool and very conveinant

Jerry B. 
Rating:
1.0

The truck was dirty and the engine light was on the whole drive. We had to stop 4times to check it. I tried to call but only got message after message. My rate was wrong as far as the total and I feel I should have been compensated because it took so long to get moved because of the truck not working properly and had to make so many stops I did not put the gas in it because I was worried I would get stuck again on highway. Check out was not working and the guy said he would take care of it. I felt very uneasy about that because I never got paperwork when I left or returned.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

I could never get anyone to answer a phone or talk to them to confirm my reservation. They were closed when we dropped off the u-haul even though the hours showed it as open.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

Jawana C. 
Rating:
3.0

The app experience is horrible. The app takes too long and crashes all the time. The truck worked really well but the app is trash.

Khary S. 
Rating:
5.0

I love using Miller's because the equipment is always ready and the staff is very friendly. Great team!

Chuck C. 
Rating:
1.0

The online only experience was very frustrating with the app crashing several times with no indication if I had completed the process. I didn't know until I got a message from my bank saying money had been taken out of my account. Truck was fine and the place I rented from was wonderful, letting me hold onto the truck for a couple of extra hours. Just the online experience was frustrating and I will use in person next time.

Barrett J. 
Rating:
2.0

Vehicle was dirty prior to rental and I was charged a cleaning fee after I returned it and the representative laughed about it. Overcharged for mileage I didn't drive

Forrest B. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
3.0

Customer did not leave a comment.

IVAN C. 
Rating:
4.0

Customer did not leave a comment.

Edgardo A. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Mr. Miller is an awesome person! Went out of his way to make sure the customer before me had the equipment back to him on time so that I was able to pick it up with my tight schedule. 5 Stars all the way!!!

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Very good experience!

EDWARD H. 
Rating:
5.0

Mr. Miller is awesome! I have gone back to his location to rent or return 3 times. He is a kind and customer focused person.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Van had dirt and leaves in bed, dog hair on the passenger seat and a used water bottle and PPE mask in the door pocket. Had to clean it before we could load it.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

KYLEJACOB W. 
Rating:
5.0

Nothing. Continue your Great customer service! JD

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

I originally scheduled this pick-up at a location that offered a Sunday option. On Saturday morning I received a call from the Richmond Central dispatch saying that the trailer that I reserved was not available at that location and could I pick it up at Millers which was closer to my location. After agreeing to this I received a call from Millers say that they were not open on Sunday so I changed the pickup to Monday morning. This interfered with my being onsite when the Moving Company was loading up the rest of my household. This was not Millers fault.

Theodore B. 
Rating:
5.0

Very good experience. I can't think of anything to improve.

Thomas G. 
Rating:
5.0

The mobile check in app was really cool, but having to verify things at the time of pick up was kind of stressful. Wish it was handled beforehand

Cody S. 
Rating:
5.0

Customer did not leave a comment.

george W. 
Rating:
5.0

Please remove the 14$ charge for the furniture dolly that I never received

Phillip B. 
Rating:
5.0

Nothing. Everything was impressive from start to finish. They deserve more than 5 stars.

Elizabeth R. 
Rating:
5.0

My new go to uhaul dealer They were great

Vincent L. 
Rating:
2.0

The truck itself had a lot of areas of damage on the outside, the inside was very dirty and literally mud on the floor. I was trying to do online check-in but I had to get the keys from inside at which point they checked me out but I never received paperwork for the rental or entered pics/gas/mileage/etc. When I returned the truck, after adding 11 gal of fuel, they said it started with 7/8 of a tank. I went 28 miles, filled it up from 1/2 to 3/4 because I didn't notice how much fuel I started with. With needing extra fuel per their log this would've meant that I used 3/8 of tank and approx 16 gal of fuel resulting in 1.75 miles per gal. This has to be impossible.

Brent D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
5.0

The guy's here got me hooked up, and ready to hit the road. Equipment was clean, and reservation check out was a breeze.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

nazih S. 
Rating:
5.0

Customer did not leave a comment.

Jamesj S. 
Rating:
5.0

Easy to communicate and schedule pick up and drop off of all truck rentals, payment, even my failed attempt of signing up on line for the truck rental! We will continue to enjoy renting trucks from U-Haul

David S. 
Rating:
5.0

Advise customers to confirm Milage & gas tank on the rental, for their own benefit.

John G. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
3.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Closed when I returned trailer.

R W. 
Rating:
5.0

Customer did not leave a comment.

Randolph M. 
Rating:
3.0

Customer did not leave a comment.

ADRIANTHOMAS B. 
Rating:
5.0

Customer did not leave a comment.

timothy D. 
Rating:
5.0

The BEST customer service!!

Teresa J. 
Rating:
3.0

About a fee for using a “prepaid ATM card”

Mario R. 
Rating:
5.0

Customer did not leave a comment.

Lona R. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

No improvement needed. Excellent overall experience from check-in van delivery to helping resolve a user error to making drop- off a non eventful experience. A++++++

Catherine C. 
Rating:
1.0

Customer did not leave a comment.

Harpreet S. 
Rating:
5.0

Customer did not leave a comment.

Warren G. 
Rating:
5.0

Amazing customer service! Mr.Miller and his wife were very polite and helpful. I will continue to use them for all my uhaul needs as well as work from their facility in general!

SAMUEL D. 
Rating:
5.0

Easy check in, truck worked perfectly.

Miriam H. 
Rating:
4.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

Sarah H. 
Rating:
2.0

A dolly was not in the vehicle when I picked up the vehicle and I paid for one but never received it. I would like a refund of the monies charged for the dolly rental.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

Danielle J. 
Rating:
5.0

Mr. Miller is a class act. Want to hear his stories!

Lance S. 
Rating:
5.0

Staff was super nice!!

Joseph M. 
Rating:
5.0

Always a friendly, enjoyable experience!!

Robert K. 
Rating:
5.0

very friendly and helpful

Breanna N. 
Rating:
5.0

Really nice people.

Margaret R. 
Rating:
5.0

Great, friendly service. Will definitely be back!!

Robert K. 
Rating:
4.0

Customer did not leave a comment.

NOELLE S. 
Rating:
2.0

not make me pay a cleaning service fee for a vehicle that was dirty when I picked it up

morgan H. 
Rating:
4.0

Customer did not leave a comment.

Jian Y. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
3.0

They were prepared and very helpful! Great customer service

Harry C. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Mr. Miller and staff were great, when getting there to pick up they discovered the unit i was renting had been wrecked and immediately switch me to another unit and got me out right away. Thanks again.

John P. 
Rating:
5.0

Customer did not leave a comment.

kelsey S. 
Rating:
5.0

Customer did not leave a comment.

Ellen L. 
Rating:
5.0

Customer did not leave a comment.

Philippe L. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

I loved the convenience of "no contact pickup/drop off"! However, I feel a little more could have been handled in advance so that pickup could have been expedited. I tried to be diligent in showing pictures of prior damage. But it was difficult. I know there were stickers showing prior damage, but it was hard to tell where the previous scratches may have begun/ended. I did picture some additional scratches that i thought were noteworthy. It would be helpful if it was shared with the renter what minor damage needs to be identified. Also, I wasn't sure where to add those pictures that I wanted to send. I called the customer service rep and she guided me to send to her email address. The return process was easy. However, with returns being done "after hours", it needs to be understood that some pictures are more difficult to show details of the cleanliness of truck, location of parking, etc. Overall I give a B+ to my experience with U-Haul today. Thanks for introducing the no-contact reservation. That receives an A+!

SUSANNE C. 
Rating:
3.0

The 800# needs to let customers be aware of the closing times of the U-Haul pickup locations. I had specified my pickup time would be around 3:00pm and when I went to get the rental I was almost denied service because they closed their U-Haul department at 2:00pm. I want to recommend that the fuel should always be picked up and returned on a full tank. It doesn't make any sense to have to head straight to the gas station after pickup. It's the easiest solution for everyone's time and money as you don't have to guess how much to put in to make it to a certain level and when you pickup you're ready to go.

Margaret B. 
Rating:
5.0

The folks at Miller's we're accommodating and understanding of the trouble I've been having with the U-HAUL company.

Kyle J. 
Rating:
4.0

No problems checking vehicle.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top