Customer Reviews for Millers Auto Center
(U-Haul Neighborhood Dealer)

1,364 reviews

11702 Midlothian Trnpk   Midlothian, VA 23113
(Beside Landrover dealership)

(804) 893-8088

Location Hours

  • Mon-Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 893-8088

11702 Midlothian Trnpk
Midlothian, VA 23113
(Beside Landrover dealership)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Hard to find the front door od the location

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Always a great experience. Very helpful and flexible. My place to go!!

Robert K. 
Rating:
5.0

Excellent service, great location and the employees were awesome!

Mary B. 
Rating:
1.0

Truck was filthy and they even called the cops on me. The guy Aaron that works for you all as an arrogant bastard

Stephen M. 
Rating:
5.0

Miller's Auto Center was excellent!! Would recommend their courteous and professional staff to anyone.

Nancy O. 
Rating:
5.0

Update the open/close times. I had a pickup that was scheduled for an out of operational hours and my camera was not working properly.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

BART C. 
Rating:
4.0

Not sure why i had To talk to a Uhaul rep on the phone when i arrived to pick up- when i had Already registered online

Vicki D. 
Rating:
4.0

Customer did not leave a comment.

william P. 
Rating:
5.0

The inside of the windshield was very streaky. It was difficult to see in the evening and when the sun was shining. Other than that, which is an easy fix, I was very happy with everything.

Sally P. 
Rating:
1.0

Did not have the truck we requested although we called 2-3 times per week before flying out to the location to pick up the truck. Were told we would receive a new 26 foot truck - instead they got one of out the retired lot - 150+ miles with poor shocks, no plug in for phone, the seatbelts had been cut. Tried to call every number possible to try to arrange for another truck - no one answered. Drive 9 hours in pouring rain with no seatbelt. I demand a full refund

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Randy Miller runs a great U haul location and would recommend him to my friends

William S. 
Rating:
4.0

The staff were personable and friendly. Felt like I'd known them for years.

LaPortia O. 
Rating:
5.0

Mr. Miller & his staff went above and beyond for me. Friendly, kind, really helped so much. We were so grateful.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Great customer service!

James W. 
Rating:
5.0

I'll try to rent from Miller's when ever I need a U Haul

Michael S. 
Rating:
3.0

Nothing to report here. It was a parking lot where I dropped off the truck. I did the online return because otherwise you get charged $20 for dropping off after hours and some having to, wait for it, do their job and check the equipment for the next customer. Overall, I'd recommend that people get a caravan of camel to move their stuff.

Fredrick B. 
Rating:
5.0

Employee was very nice and friendly. Vehicle was full of gas and in excellent condition.

Michael W. 
Rating:
4.0

Not much.. great service! Polite and helpful folks work there.

Oneal W. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Great Service!

Shana C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Excellent customer service. Very friendly and helpful.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

I have rented from Millers Auto Center several times and they have always been welcoming and professional. Only negative comment would be in the U-Haul web platform itself. It has been slow or down on more then one occasion. A regional manger called with 4 people in line at Millers to say the system was having trouble nation wide.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Leon F. 
Rating:
5.0

Customer did not leave a comment.

SUZANNEMALEA H. 
Rating:
3.0

Due to time constraints with my schedule I was forced to drop off the truck at night while the location was closed. Thus don't know much about the location. Also thus didn't get a chance to address the credit for mileage and thus that matter was left unaddressed.

PETERSHAWN R. 
Rating:
5.0

Miller's was a very nice experience. I would definitely use them again

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Arcille G. 
Rating:
2.0

Uhaul system down so took forever to rent. Back of truck had a lot of trash in it. Truck dirty

Scott A. 
Rating:
5.0

Great customer service.

Maurice D. 
Rating:
5.0

Friendly and reliable rental equipment

William S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Everyone was friendly and helpful. Thank you.

Brandy T. 
Rating:
5.0

Excellent service they helped us out with our rental one of the kindest people I've ever met thank you Randy Miller

Patrick L. 
Rating:
5.0

My first time at Millers, very happy with the vehicle and service. Will come back and recommend!

Shane S. 
Rating:
5.0

The staff and owner of this location provided excellent customer service. They were very personable, accommodating, and...funny! This was a very pleasant, enjoyable experience for me, and I would absolutely employ their services again!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

Locations was fine, vehicle rented through uhaul.com was not at location. Luckily someone did not show up for reservation and did get another truck, but no other trucks available.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Fix the 24/7 pickup software. It is broken and does not work as you intend.

Desmond W. 
Rating:
4.0

Very simple drop off

Brandon S. 
Rating:
5.0

Great friendly people. Very accommodating. Equipment was in great shape and clean.

George N. 
Rating:
5.0

Customer did not leave a comment.

Shari R. 
Rating:
5.0

The 24-7 process is pretty cool and very conveinant

Jerry B. 
Rating:
1.0

The truck was dirty and the engine light was on the whole drive. We had to stop 4times to check it. I tried to call but only got message after message. My rate was wrong as far as the total and I feel I should have been compensated because it took so long to get moved because of the truck not working properly and had to make so many stops I did not put the gas in it because I was worried I would get stuck again on highway. Check out was not working and the guy said he would take care of it. I felt very uneasy about that because I never got paperwork when I left or returned.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

I could never get anyone to answer a phone or talk to them to confirm my reservation. They were closed when we dropped off the u-haul even though the hours showed it as open.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

Jawana C. 
Rating:
3.0

The app experience is horrible. The app takes too long and crashes all the time. The truck worked really well but the app is trash.

Khary S. 
Rating:
5.0

I love using Miller's because the equipment is always ready and the staff is very friendly. Great team!

Chuck C. 
Rating:
1.0

The online only experience was very frustrating with the app crashing several times with no indication if I had completed the process. I didn't know until I got a message from my bank saying money had been taken out of my account. Truck was fine and the place I rented from was wonderful, letting me hold onto the truck for a couple of extra hours. Just the online experience was frustrating and I will use in person next time.

Barrett J. 
Rating:
2.0

Vehicle was dirty prior to rental and I was charged a cleaning fee after I returned it and the representative laughed about it. Overcharged for mileage I didn't drive

Forrest B. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
3.0

Customer did not leave a comment.

IVAN C. 
Rating:
4.0

Customer did not leave a comment.

Edgardo A. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Mr. Miller is an awesome person! Went out of his way to make sure the customer before me had the equipment back to him on time so that I was able to pick it up with my tight schedule. 5 Stars all the way!!!

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Very good experience!

EDWARD H. 
Rating:
5.0

Mr. Miller is awesome! I have gone back to his location to rent or return 3 times. He is a kind and customer focused person.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Van had dirt and leaves in bed, dog hair on the passenger seat and a used water bottle and PPE mask in the door pocket. Had to clean it before we could load it.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

KYLEJACOB W. 
Rating:
5.0

Nothing. Continue your Great customer service! JD

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

I originally scheduled this pick-up at a location that offered a Sunday option. On Saturday morning I received a call from the Richmond Central dispatch saying that the trailer that I reserved was not available at that location and could I pick it up at Millers which was closer to my location. After agreeing to this I received a call from Millers say that they were not open on Sunday so I changed the pickup to Monday morning. This interfered with my being onsite when the Moving Company was loading up the rest of my household. This was not Millers fault.

Theodore B. 
Rating:
5.0

Very good experience. I can't think of anything to improve.

Thomas G. 
Rating:
5.0

The mobile check in app was really cool, but having to verify things at the time of pick up was kind of stressful. Wish it was handled beforehand

Cody S. 
Rating:
5.0

Customer did not leave a comment.

george W. 
Rating:
5.0

Please remove the 14$ charge for the furniture dolly that I never received

Phillip B. 
Rating:
5.0

Nothing. Everything was impressive from start to finish. They deserve more than 5 stars.

Elizabeth R. 
Rating:
5.0

My new go to uhaul dealer They were great

Vincent L. 
Rating:
2.0

The truck itself had a lot of areas of damage on the outside, the inside was very dirty and literally mud on the floor. I was trying to do online check-in but I had to get the keys from inside at which point they checked me out but I never received paperwork for the rental or entered pics/gas/mileage/etc. When I returned the truck, after adding 11 gal of fuel, they said it started with 7/8 of a tank. I went 28 miles, filled it up from 1/2 to 3/4 because I didn't notice how much fuel I started with. With needing extra fuel per their log this would've meant that I used 3/8 of tank and approx 16 gal of fuel resulting in 1.75 miles per gal. This has to be impossible.

Brent D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
5.0

The guy's here got me hooked up, and ready to hit the road. Equipment was clean, and reservation check out was a breeze.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

nazih S. 
Rating:
5.0

Customer did not leave a comment.

Jamesj S. 
Rating:
5.0

Easy to communicate and schedule pick up and drop off of all truck rentals, payment, even my failed attempt of signing up on line for the truck rental! We will continue to enjoy renting trucks from U-Haul

David S. 
Rating:
5.0

Advise customers to confirm Milage & gas tank on the rental, for their own benefit.

John G. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
3.0

Customer did not leave a comment.

IVAN C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Closed when I returned trailer.

R W. 
Rating:
5.0

Customer did not leave a comment.

Randolph M. 
No reviews have been submitted for this location.

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