This experience was a rip off. Charged me 18miles extra even though i only drove it for about 5miles. The pick up location is only 1mile away from my parents house and drove it to move the items from their house to another house that is just 1mile away and only did one trip then i return the truck which is then another 1mile drive so overall that is just about 5miles. The guy insisted that i drove 18miles. No wonder this location gets low ratings i should've have trusted what people said that this is a bad location. Never again will i do business here.Angela C.
Customer Reviews for Mini Mart and Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.VICTORIA LEIGH B.
Customer did not leave a comment.Carol L.
I had a terrible experience at this location. It was very dark and desolate, I would not recommend going alone. After I was at the location trying to figure out my reservation, a man came and told me to get out of the truck because it was his. He showed me he had the same reservation number. I left the truck, and was on the phone with costumer service for an hour, until I could resolve the issue. By then, my storage unit was closed, and I could not moved as planned, I explained the situation and requested an extension, but I was charged for another day.Gabriela C.
Customer did not leave a comment.Ron R.
Customer did not leave a comment.Rachelle T.
My service was great but the truck did not run good it all I did let the clerk knowToni M.
The woman who assisted me with my â€œcheckinâ€ wasn't very friendly or Studious. She was on the phone having a personal conversation about a flight while trying to check me in. I stated to her that I had already done the check in, upload my ID, given my credit card information to minimize this interaction but the response was less than customer service. When I asked where the truck was, she just signaled with her thumb that it was out back . She didn't say which truck or walk me to it or anything. The truck was not clean according to cdc standards. So I had to take the opportunity to do that prior to the move. The check in after I was done wasn't bad. The gentleman who help me was pleasant, asked me how my day was, how my move was etc. The return was good. It was the pickup for me.Crissy H.
Awesome customer service. Great communication. Nothing is forced here. Thanks again.TRACY W.
Horrible customer service at this location. Employee was not very helpful or friendly - he seemed annoyed that I was there. He didn't believe I had a reservation because he didn't have the trailer that I reserved even though I showed up at my pick up time. When he had problems with the system he said he just wanted to send me to another location so that he didn't have to deal with it.Taylor B.
My 10AM reservation turned into an 11AM (The employees opened late and couldn't get things together) either didn't know the system or they just move really slow.John G.
Customer Service skills needs improvement.Angelique B.
Customer did not leave a comment.Robert S.
I rent from this location at least 3 times a year. I will not rent from them again. I showed up and their was no truck available. Went back home called U-Haul customer service and they verified no truck at that location. They assigned me the next bigger size. That one was not available. After a little while the U-haul rep. decides to give me someones else with a different truck number on the contract. I took it. When I brought it back, she told me I had to clean the inside because I had a little sand footprint on the floor mat. I said seriously. It was not that clean when you gave it to me and the rental of the hand truck was not a u-haul hand truck it was something they use in the store. I am upset over the nitpicking after the trouble I went to get this U-haul. I will never rent from them again.GARRY F.
This place tried to refuse my one way rental even though I had already checked it in online and just wanted to drop the keys. Then they made me haul in all the dollies and blankets. They run multiple businesses it off the place and u-haul is not their priority. I don't know why I would be referred to a location that doesn't do 1 way rentals.Joseph W.
The U-Haul was not cleaned when we picked it up, and the checking on phone is horrible.David P.
Probably my best Uhaul rental experience yet. I would only recommend topping off the tanks to full so it is easier to refill.Denay K.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Tim O.
Everything went very well and the customer service was great.Carolyn C.
Customer did not leave a comment.Adam A.
Customer did not leave a comment.carloin M.
Amazing customer service. Care and concern! Sweet and caring owners. Amazing. Outside of the guy on Fort Apache. 3635 RUDE AND OBNOXIOUS OWNER!!! Absolutely HORRIFIC. Luckily, my friend new of this location!! Thank You so much ??lisa C.
Customer did not leave a comment.Floyd C.
The truck was very hard to control on the freeway and It was extremely dirty in the cab. I reserved and 10ft and when I got to the pick up location I was tile they only have a 15 and I would have to pay more. I paid almost $100 for 4 hrs and drive 53 miles. Not worth the money. I will now be using another truck rental for all my future needs.Kevin L.
Used this location many times. Always excellent service.GARRY F.
It is such a great place ti rent a uhaul and their store is wonderful. So many people that walk in the door, greet the owner as if they were great friends. I recommend this location to everyone.julie D.
I mean, the dolly worked fine but it was pretty beat up. The rubber pads were held on by electrical tape so it definitely wasn't the best looking but it did the job.Daniel B.
The truck was 753 miles new but there were some spill stains in the cup holder. Other than that clean. For the initial truck supplied, the staff couldn't find the key for and initially mentioned that it was the only truck out of 4 that could be taken on a one way reservation. They then said they could supply a different truck for my one reservation which they had a key. After inspection of the 2nd truck before I drove off, I found the key to the first truck and turned it in. It took 35 mins to get out of the door even though I was first in line for the rental with a complete pre-booked reservation. The 2nd person to take over the reservation after the initial spoke well and apologized for being incorrect about the available trucks for one way.sajjy S.
Excellent customer service extreme nice lady and gentleman running the store! Would definitely rent from there from now on and will refer friends and family! Also a cute small corner store/smoke shop!Nichole B.
Very slow service, office opened 15 minutes latebayani B.
Truck had broken windshield. It's was a 20 foot truck parked in the middle of 2 15 foot trucks in a small parking lot with other cars in I front. Had to make over 20 turns to get out of spot without hitting anything. The guy asked me where I wanted to drop off my truck then Gave me a different locationTravis S.
Always a pleasure to do business with the people who own and run this mini mart...Daryl L.
Lower mileage rates.RICHARD V.
I have rented at this location many times and had positive experiences all the time.GARRY F.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.David B.
Very helpful and kind! I will go here again! Quick!andrew M.
BEST PLACE TO RENT A PICK UP TRUCK, CARGO VAN OR MOVING TRUCK, LOCAL OR ONE WAY THIS GUYS ARE ROCK!Miguel V.
Take time away from mini mart to ensure uhaul customers are taken care of and not rushed thru. They also forgot the dolly. Not courteous or helpful at all. Did not feel like they cared at all.Jeffrey P.
The sales person was professional and friendly.Jada F.
The vehicle was very clean and operated nicely. The store was receptive to my needs and the process to rent the vehicle was good and time effective.NANCY J.
Customer did not leave a comment.Jesse S.
Awesome people!!!! Yes!Tracy W.
The location is listed as a 24 hour dropoff location but the manager forgot to put the drop keybox outside for the night. So I drove there for no reason, and then had to drive back the next day to drop the key off. All after having moved across the country.Braden T.
Customer did not leave a comment.Travell P.
Have more people like the ones that run this location.Tracy W.
Customer did not leave a comment.Liz W.
Great customer servicemuna M.
The lady that work there was mean as hellSarah M.
Love the staff! Very helpful and professional.ELOISE E.
Customer did not leave a comment.Jennifer W.
Keep up with the good servicesPaul P.
Customer did not leave a comment.robert B.
I don't remember being told that I will need alternate means of identification/contact (i.e. passport) when using the Uhaul app. The time it takes to actually get the vehicle from the time you start the Uhaul-app process is about 10-15 minutes, this should be factored into the time of use.Ehren W.
Customer did not leave a comment.Kamaya T.
I really like the new app where I can complete everything on-line and pick up the key in a lock box. Gives me much more flexibility. My only issue was the wrong key was placed in the box. A quick switch and it all worked out.Jon O.
Very easy transaction...no problems at all!David M.
Nothing. The customer service was excellent and they were very friendly.Christine B.
My experience was exceptional , I'm completely satisfied.Debra G.
the guy at the counter was very nice and went out of his way to be helpful to everyone in the store. Thank youJulie J.
Very good service and freindly.cheryl W.
Mobile rental was perfect!!Chris K.
The service was overall perfect , but what I liked the most is the stuff working there ; they are so friendly and helpful , I highly recommended this place .HAMZA S.
Customer did not leave a comment.Lily Z.
Great atmosphere with very delightful assistants. Hassle free and very organized. The best U-Haul experience ever!!!!Tracy W.
Customer did not leave a comment.Reginald S.
Nothing - very satisfied and pleased with service and trailer.Mark O.
This does not have anything to do with the location and their service. I think U-Haul needs to be more transparent about the pricing. I rented a pick up and included insurance. I thought the price would be $30, but to my surprise you also charge per mile driven. Including the gas I put in the truck the total was more like $50. The $19.95 rental price is very deceiving.Anita F.
Customer did not leave a comment.seonku K.
Great customer serviceDeborah M.
0rder 95485963 was abandoned by Towne Storage without phone or email notification and this was the next nearest place that was not unexpectedly closed all day for meetings and had a 10 ft truck ready..96143919 was smooth as silk...competence observed at the corner smoke shop location.Eric K.
A little difficult to find. Suggest leavungbuhail truck out front of shop during the day.Nelda G.
Always great at this locationGreg H.
Customer did not leave a comment.Justin Y.
The headlights did not work which war extremely dangerous driving at night.Reem P.
Always good. Always quick and efficient Great location to rentGreg H.
Courteous and quick service. Best UHaul service location the last 2 times I've rented thereGreg H.
Customer did not leave a comment.ERICKA R.
Great guysStacey N.
The person who helped us was great! Very friendly and efficient.Kimberly B.
Customer did not leave a comment.Douglas M.
Great customer service with a fast and pleasant experience. Great people and very friendly.FRANKI M.
I always rent through this place. Late drop off available. Great service! Whole process easy.Cathern W.
It was very easy.Debra H.
The truck had over 100,000 miles on it Time for a new onesteven M.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Katherine K.
Fast quick, very easy and pleasant.Lamar B.
Customer did not leave a comment.Amirhossein S.
Customer did not leave a comment.Alan B.
Used this location many times. They are very proficient and professional. Very little waiting time for check out or check in.GARRY F.
Customer did not leave a comment.Phillip A.
Customer did not leave a comment.Victor B.
Very rude staff.Chin L.
Customer did not leave a comment.Tony F.
The folks at Mini Mart Smoke Shop were very friendly and professional. I would highly recommend them.DANFORD C.
Customer did not leave a comment.kwok L.
Fast serviceIssac D.