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Gerald R.
Customer Reviews for Mirabella Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is awesome. She was super friendly and helpful. I would recommend it to anyone I know.
David B.Nadine was awesome....would use again in without hesitation....
Jeard P.Waited over an hour to get keys cause owner wasn't there.
JAMES L.Customer service the lady there really rude and disrespectful, ignored…!!!
Simranjit D.Rude customer service
Tinisha S.Woman there was exceptionally nice.
AMY C.Drop the equipment (van) in a different location
Khaled T.Make the requirements for online/mobile pickup clear up front. I was unaware that I needed secondary contact information or a passport or other information for verification until after I had already arrived to pickup the vehicle. This led to a 20-30 minute delay in my reservation.
Anthony M.There was a young man there that did not speak English. We had to communicate through text message with a young lady…she seemed very annoyed although it was her fault we had to communicate by phone. When we returned the vehicle, the man at the shop just took the keys. He never inquired about our experience and when I asked about the refund for the unused mileage he told me to contact the lady I spoke to earlier. He was not the individual I dealt with earlier, so I did contact her. The customer service was poor.
Monica B.The customer representative was very friendly and professional. I had a very pleasant experience.
Janet C.So unfriendly. Nobody works on the spot. I wait for around hour until employee came to pick up truck. It is really so Bad.. I never use the U-haul. Bad Service, Very rude.
KYOUNG S.Poor management at this location was charged a different price then what our contract stated. Called costumer service multiple times to complain about this location. Our contract stated 79 cents a mile we were charged another price. Will never go/recommend this location again. Should not be a uhaul distributor.
Antonino L.Lady was very nasty and rude. Need a need employee. She called her boss and lied about charges and when I said I would depute them she called back with the right amount. Worst experience I have in a while
Nathan G.Please update posted store hours from 8 am to 8:30
Allan Alfred A.This location was efficient and gave me all information I needed. It was one of the easiest transactions with a rental I've ever had.
Leslie S.nothing. all was great
steven K.The back did not open (was told we had to open from inside, but that did not work.) Then, we were unable to lock the van
VIrginia B.Make sure the vehicle doesnt smell of marijuana- i had to keep the windows open the entire rental
David F.Very friendly and professional
HASAN A.This is a new u-haul site still working on office set up
Edward M.There was a problem with the gas amount in the truck when picked up. the attendant said she would make note of it but never did and i was ultimately charged for it. after a number of phone calls to the location nothing was done to rectify the situation. i was forced to get my credit card company involved.
douglas M.