Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

4.0

Expensive to drive. Need to reduce cost.

Rating:

3.0

Location a bit sketchy

Rating:

4.0

the van did need a good cleaning. But the associated at the rental place was fantastic and more than made up for it. Helpful fun and a delight The van worked well but did have a little pull to the right the ailment might need a look at. But not even that bad on fuel. I say overall a good experince.

Rating:

5.0

I recently rented a truck and the service and employee were amazing but I want to flag two safety concerns that I believe should be addressed before this vehicle is rented out again. First, the braking response was noticeably delayed. The brake pedal had to be depressed nearly to its full travel before the truck began to slow, rather than responding progressively as pressure is applied. This became especially concerning while driving on the highway, where a quicker and more predictable braking response is essential for safety. Second, the vehicle pulled to the left and required constant steering correction to maintain a straight line, suggesting a possible alignment issue. Aside from these two issues, the overall driving experience was positive. However, I'd strongly recommend having both the braking system and alignment inspected before this truck is assigned to another renter.

Rating:

1.0

Absolutely terrible experience dropping the van off. The staff was incredibly rude and unhelpful and kept barking instructions at us and then yelled at us for not telling him we had a dolly in the back. He also made us re-park the van at the back of the building for him, which was incredibly inconvenient to then have to walk all the way around. All around was unpleasant.

Rating:

5.0

Amazingvserviceboniswd my app phone and was easy within 10 minutes I was on road

Rating:

5.0

The Indian customer service in counter is very helpful

Rating:

5.0

- excellent service

Rating:

2.0

we had to wait forty minute at the Mavis Road location to receive our U-Haul, as it had mistakenly been given to another customer.

Rating:

5.0

Drop box is difficult to find.

Rating:

5.0

Excellent service!

Rating:

5.0

I think her name was Nicole. She delivered extremely fast service while professionally dealing with a line of people getting served.

Rating:

5.0

The location is old, building looks very old, and suggests renovations to improve your staff working environment.

Rating:

1.0

I ordered a total of 3 dollies but at the time of pickup, I received only one. I was told that the location rarely gave people more than one dolly. Even though my order was confirmed, I only received one dolly.

Rating:

5.0

So far so good. Just keep up the good work.

Rating:

4.0

Copeland is good to do business with.

Rating:

5.0

The machine had something loose, so check it please.

Rating:

2.0

They give me low gas and I pay 37 $ gas for 38 mileage

Rating:

5.0

Excellent costumer service

Rating:

4.0

The personnel was very friendly and helpful. Very happy with the service.

Rating:

3.0

Make sure cars are actually clean. Also when returning it asked me if car was clean for next customer and if I answered no, it wanted to charge me for the cleaning fee. That was ridiculous, truly!!!! I had to mark yes, bear in mind it was exactly how I received the car but then guess what? Next customer will also go through the same thing… Fix your system!

Rating:

5.0

The staff was very friendly! It was fast and easy pickup and drop off. I rented a pickup so I do understand why it wasn’t the cleanest but overall experience I’m very happy.

Rating:

1.0

Drop box is a joke!!!

Rating:

5.0

Location is good but not so clean.

Rating:

3.0

Truck had a big hole in middle of floor

Rating:

4.0

Friendly and professional staff

Rating:

5.0

Always happy

Rating:

2.0

The location is a makeshift kiosk, but perhaps meets the needs to perform transactions. The truck was a bit dirty with wrappers still in it and felt/looked dirty and need an actual wipe down, not just vacuum. Would recommend the location based on geographical convenience

Rating:

1.0

Indicate the truck parking location clearly, not just the office.

Rating:

5.0

Amazing services thank you so much!! You are the best

Rating:

1.0

Extremely disappointing experience. The vehicle was dirty when I picked it up, and the fuel level did not match what was stated on the contract. The worst part happened when I returned the equipment. I had also rented a dolly, but when I tried to return it, I could not access the return area because I could not find/access the lock. I called customer service for help, but the representative was impatient and rude and did not solve the problem. I was told to take the dolly home and come back the next day. That made absolutely no sense. If my personal vehicle could easily fit and transport the dolly, why would I need to rent a U-Haul in the first place? I did nothing wrong and was simply asking for help completing the return properly. Instead of helping me find a reasonable solution, the representative became impatient and eventually hung up on me while the issue was still unresolved. The dirty vehicle, incorrect fuel level, poor return process, and especially the customer service made this an extremely frustrating experience. I would not recommend this location/service based on my experience.

Rating:

3.0

Could not check in to pick up the truck which was behind main location, standing next to the truck using app, had to return to front of store, which was currently closed, to check in. After an issue verifying my identity which took 20 minutes, I was finally able to start the process. There was a note inside rear of truck saying that I had to leave the key lockbox with the location. A staff member came over while I was starting to move the vehicle, and asked for the lockbox. This affected the dropoff of the truck, since the drop off location did not have a key dropoff box.

Rating:

2.0

What’s included and what’s not included is not clear and too expensive.

Rating:

3.0

The drop off was confusing. The instructions related to the app were clear, but after hours, anything related go dropping off at this location (like where to park the van) was uncertain.

Rating:

3.0

Technical issue on the app could not be addressed by the office quickly, and a big line was created in front of the office to get to it, and that line was moving so slowly.

Rating:

2.0

Ensure there is gas in the truck and clean the truck

Rating:

4.0

The truck I rented had no air conditioning. It was sweltering hot out and almost unbearable as we were stuck in traffic. The check engine light was also on but we were already on the highway before we realized this. The attendant was very nice. Not impressed with the equipment at all though. It also appears that nobody checked the truck before we got it as there was a pillow left in the. An along with somebody’s fake nail that fell off. Aside from that it was clean.

Rating:

5.0

Your online booking and pickup process is absolutely the worst I have ever experienced. I sat in the parking lot in front of the service counter trying to complete the pickup and gave up after 45 minutes. I then went to the service and the staff was very courteous and understanding of my frustration. I am going back to old school booking methods in future. Absolutely horrible web experience.

Rating:

5.0

Can you please fix the whiting latch at the back of the truck You really have to struggle with it to open and close it I think it might need some dw40 or something I’m not sure

Rating:

5.0

A price list can be useful for different truck sizes.

Rating:

1.0

It's totally unfair i asked on call that is gas included for one way service and the guy said yes and then also i have paid for the gas. Its very bad experience

Rating:

5.0

I did not take the damage coverage for $19,35 and still it was charge in my bill so, please, let me know what should I do to have this money back to my credit card. Thank you!

Rating:

3.0

I have dropped the vehicle after hours, so did self drop in and not met a person. However really struggled to fimd the drop in key. Make it more visible. Also charged me extra 4.84 dollar. I have filled more gas than I have taken vehicle and has a mileage allowance for 48Km. used only 38. and bout insurance. Used vehicle for 3 hours paid 198 yet you charge me more?

Rating:

1.0

Incorrect fuel charges for a 16 km trip Watch out for incorrect fuel overcharges! I drove only 16 km and refueled the truck prior to drop-off, yet U-Haul charged me for 23 liters of fuel plus a $30 penalty fee. Charging 23L of gas for 16 km makes no sense. Poor check-in verification at the Mavis Rd location. Disputing the charges now.

Rating:

1.0

Hire more staff

Rating:

1.0

I have been charged extra

Rating:

5.0

Great customer service from both the lady behind the counter (who was calmly multi-tasking & dealing with another customer issue when I showed up) and the guy out in the yard. I selected the wrong truck; however, upon seeing that the vehicle was too large, I requested a smaller one, which was handled with the most patience and care. The second vehicle I asked for was parked in a tight spot where I would need to reverse out of, but the guy directed me to one that was parked where I could just drive straight out of the yard without reversing, which made my life much easier. In my book, they were efficient, thoughtful, and patient, so I would definitely give them 5 stars and recommend them to anyone.

Rating:

1.0

Very small location, very busy, only one employees working, the trucks old and dirty, making noises while stiring. The prices very high, I highly not recomand U-HAUL.

Rating:

1.0

Natalie was the name of the lady taking returns. Horrible person. She called me an asshole because she was having a bad day. Completely unacceptable. Will never use U-Haul again because of this person.

Rating:

1.0

charge me for unused fuel

Rating:

2.0

Air conditioning was not working. We booked a furniture dolly but they had given it so someone else. When I complained they replied it is available on first come first basis, but then why take reservation. We faced difficulties moving and eventually went to another location to get it.

Rating:

5.0

I called to costumer service for helping with the drop off. The representative was amaizing and help me a lot. Thanks