Customer Reviews for Mississauga Box Store
(U-Haul Neighborhood Dealer)

Rating:

4.0

Friendly and professional staff

Rating:

5.0

Always happy

Rating:

2.0

The location is a makeshift kiosk, but perhaps meets the needs to perform transactions. The truck was a bit dirty with wrappers still in it and felt/looked dirty and need an actual wipe down, not just vacuum. Would recommend the location based on geographical convenience

Rating:

1.0

Indicate the truck parking location clearly, not just the office.

Rating:

5.0

Amazing services thank you so much!! You are the best

Rating:

1.0

Extremely disappointing experience. The vehicle was dirty when I picked it up, and the fuel level did not match what was stated on the contract. The worst part happened when I returned the equipment. I had also rented a dolly, but when I tried to return it, I could not access the return area because I could not find/access the lock. I called customer service for help, but the representative was impatient and rude and did not solve the problem. I was told to take the dolly home and come back the next day. That made absolutely no sense. If my personal vehicle could easily fit and transport the dolly, why would I need to rent a U-Haul in the first place? I did nothing wrong and was simply asking for help completing the return properly. Instead of helping me find a reasonable solution, the representative became impatient and eventually hung up on me while the issue was still unresolved. The dirty vehicle, incorrect fuel level, poor return process, and especially the customer service made this an extremely frustrating experience. I would not recommend this location/service based on my experience.

Rating:

3.0

Could not check in to pick up the truck which was behind main location, standing next to the truck using app, had to return to front of store, which was currently closed, to check in. After an issue verifying my identity which took 20 minutes, I was finally able to start the process. There was a note inside rear of truck saying that I had to leave the key lockbox with the location. A staff member came over while I was starting to move the vehicle, and asked for the lockbox. This affected the dropoff of the truck, since the drop off location did not have a key dropoff box.

Rating:

2.0

What’s included and what’s not included is not clear and too expensive.

Rating:

3.0

The drop off was confusing. The instructions related to the app were clear, but after hours, anything related go dropping off at this location (like where to park the van) was uncertain.

Rating:

3.0

Technical issue on the app could not be addressed by the office quickly, and a big line was created in front of the office to get to it, and that line was moving so slowly.

Rating:

2.0

Ensure there is gas in the truck and clean the truck

Rating:

4.0

The truck I rented had no air conditioning. It was sweltering hot out and almost unbearable as we were stuck in traffic. The check engine light was also on but we were already on the highway before we realized this. The attendant was very nice. Not impressed with the equipment at all though. It also appears that nobody checked the truck before we got it as there was a pillow left in the. An along with somebody’s fake nail that fell off. Aside from that it was clean.

Rating:

5.0

Your online booking and pickup process is absolutely the worst I have ever experienced. I sat in the parking lot in front of the service counter trying to complete the pickup and gave up after 45 minutes. I then went to the service and the staff was very courteous and understanding of my frustration. I am going back to old school booking methods in future. Absolutely horrible web experience.

Rating:

5.0

Can you please fix the whiting latch at the back of the truck You really have to struggle with it to open and close it I think it might need some dw40 or something I’m not sure

Rating:

5.0

A price list can be useful for different truck sizes.

Rating:

1.0

It's totally unfair i asked on call that is gas included for one way service and the guy said yes and then also i have paid for the gas. Its very bad experience

Rating:

5.0

I did not take the damage coverage for $19,35 and still it was charge in my bill so, please, let me know what should I do to have this money back to my credit card. Thank you!

Rating:

3.0

I have dropped the vehicle after hours, so did self drop in and not met a person. However really struggled to fimd the drop in key. Make it more visible. Also charged me extra 4.84 dollar. I have filled more gas than I have taken vehicle and has a mileage allowance for 48Km. used only 38. and bout insurance. Used vehicle for 3 hours paid 198 yet you charge me more?

Rating:

1.0

Incorrect fuel charges for a 16 km trip Watch out for incorrect fuel overcharges! I drove only 16 km and refueled the truck prior to drop-off, yet U-Haul charged me for 23 liters of fuel plus a $30 penalty fee. Charging 23L of gas for 16 km makes no sense. Poor check-in verification at the Mavis Rd location. Disputing the charges now.

Rating:

1.0

Hire more staff

Rating:

1.0

I have been charged extra

Rating:

5.0

Great customer service from both the lady behind the counter (who was calmly multi-tasking & dealing with another customer issue when I showed up) and the guy out in the yard. I selected the wrong truck; however, upon seeing that the vehicle was too large, I requested a smaller one, which was handled with the most patience and care. The second vehicle I asked for was parked in a tight spot where I would need to reverse out of, but the guy directed me to one that was parked where I could just drive straight out of the yard without reversing, which made my life much easier. In my book, they were efficient, thoughtful, and patient, so I would definitely give them 5 stars and recommend them to anyone.

Rating:

1.0

Very small location, very busy, only one employees working, the trucks old and dirty, making noises while stiring. The prices very high, I highly not recomand U-HAUL.

Rating:

1.0

Natalie was the name of the lady taking returns. Horrible person. She called me an asshole because she was having a bad day. Completely unacceptable. Will never use U-Haul again because of this person.

Rating:

1.0

charge me for unused fuel

Rating:

2.0

Air conditioning was not working. We booked a furniture dolly but they had given it so someone else. When I complained they replied it is available on first come first basis, but then why take reservation. We faced difficulties moving and eventually went to another location to get it.

Rating:

5.0

I called to costumer service for helping with the drop off. The representative was amaizing and help me a lot. Thanks

Rating:

5.0

very easy and simple to take by phone. It helps a lot when the office is closed and you have time constraints. Customer Service over the line was great. Thank you.

Rating:

5.0

Good

Rating:

3.0

Overall it was mixed experience. The person at counter was polite and helpful. When I took the truck, the truck was dirty from inside and I have photos. Since we waited half an hour to just get the truck and we planned our move accordingly, I did not have option to reach out to counter for the same. While driving the truck, I found the driver side of wiper not working and also not cleaning the entire driver’s view. That led to very risky driving for me. Again, I have video and since our move was time sensitive, could not reach out to roadside assistance. Lastly, when I returned the truck and parked it where the person working at counter told me to return, I was not able to initiate return steps. Luckily I have used uhaul before and I figured something was wrong, but that led to waste of half an hour for me. The area where the location made me park was well outside the range where uhaul recognizes the truck returns. Due to these many issues, I found it difficult to rent uhaul this time.

Rating:

5.0

easy access to pick up the unit and it was perfectly maintained the truck.

Rating:

3.0

I was charged a $25 cleaning fee and the vehicle front mats were dirty, coffee stains and dirt in cup holders, steering wheel sticky. I disagree with cleaning fee unless it really needs one. Previous owner of truck should have been charged for a dirty truck and not charge the renter after.

Rating:

5.0

Natalie and Copeland offer great customer service and go above and beyond to ensure customers have all the info needed when renting

Rating:

4.0

Manager was great. Very busy, small office. Trucks get locked in and you have to figure out which one is free. Great overall.

Rating:

5.0

Clear and fast.

Rating:

5.0

Copeland advised on the truck size we used, which was helpful.

Rating:

4.0

Parking locations for the return was full and were not sure where to park, took some time to figure out. Clear directions would help.

Rating:

4.0

The gentleman that was working alone at the check in counter is definitely an ambassador to your business. Professional, polite and efficient even with 5 people ahead of me and the phone calls, he maintained composure. Wonderful to see.

Rating:

5.0

Uhaul is best in the world all the best thank you.

Rating:

1.0

My truck locker was wrong, and I had to wait hour and then they said we gonna assign you another small truck

Rating:

3.0

replace staff.

Rating:

5.0

Very good and honest and friendly service 👌

Rating:

5.0

The app is a little delayed. It kept showing my order as active until the next day even though I returned the truck. Other than that, everything was great.

Rating:

5.0

Best customer service 😊

Rating:

5.0

Nothing

Rating:

1.0

Uhaul app is absolutely useless. Please go back in-person booking processing no point of wasting the customers time on the app that makes you resubmit same information 10 times. Never using app again, wasted 45 minutes at the location gettting to release the truck

Rating:

5.0

A bit of a wait, but very knowledgeable staff and truck pickup went smoothly. They were short one dolly I requested but provided extra mileage in exchange.

Rating:

2.0

We had booked for the 10” truck with an additional furniture dolly for vacating out house. Unfortunately on the given day we got the truck on time and when we thought that the dolly was inside and to our surprise when we opened the container we couldn’t see any. We had to call the customer care and the agent told us that there is no furniture dolly available at the given location. We weren’t prepared to rent one elsewhere thinking we had got it at Uhaul. There should be atleast a call from the representatives saying there is no dolly available or the booking shouldn’t show us that there is none available. Because of this we had to look for alternatives nearby and wasted close to 2 hrs where we had booked the truck of only 4hrs. Pls correct this before someone gets affected again.

Rating:

2.0

Extremely poorly run and inefficient location, disorganized. Rude to customers.

Rating:

3.0

Not the prettiest location but did the job

Rating:

5.0

The office does not attend to phone calls. The person at the desk is not very polite and this brings down the experience.

Rating:

3.0

Quality of service - it just seems we are bothering the people working there.

Rating:

1.0

Very very poor customer service. The guy accused me of taking his pad lock when he clearly had it in his hand when my wife and I took possession of the truck. He left a nasty voicemail message threatening to charge my account if I didn't return it. There was no pad lock in the truck. I've been renting from uhaul all my life from other locations but never had such a terrible service. Stay away from this location.

Rating:

5.0

Nice location

Rating:

1.0

I got to the desk about 11:30am, nobody was there. I saw a sign saying they might be in the back parking lot where the trucks are parked. I drove around, didn't see anyone. I called the Uhaul main number. They're calling the office, so I answered the phone. Obviously the guy isn't here to answer? Took me almost 40min before I could get on the road. The truck was ok, but it rained a bit and the driver side wiper blade fell off.

Rating:

2.0

Working lock for storage trunk. (Mine was snipped.)

Rating:

5.0

The Lock instructions conflict. While remote picking up of vehicle, the piece of paper with the key says to drop off the lock before leaving and while dropping off the vehicle the App says to use the lock to return the key.