Customer Reviews for Mitchell Do It Best Hardware Store
(U-Haul Neighborhood Dealer)

491 reviews

5 Junction Plaza   Franklinton, NC 27525
(Junction Plaza Shopping Center #5)

(919) 562-3182

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(919) 562-3182

5 Junction Plaza
Franklinton, NC 27525
(Junction Plaza Shopping Center #5)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
4.0

Customer did not leave a comment.

GAIUS C. 
Rating:
5.0

Awesome people!! Awesome service!!

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
3.0

Truck was very dirty and apparently whoever checked it in didn't make sure it was clean for the next customer which was me…

PATRICIA B. 
Rating:
5.0

The people here are the greatest of all the U-Haul's I have rented from here in NC period!

Carmen P. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
4.0

One of the turn signals did not work and was not able to check that before I left because I got no help hooking up the trailer to my truck.

REGIS A. 
Rating:
4.0

pre inspection

RICHARD H. 
Rating:
5.0

Nothing, it was great!

Roger H. 
Rating:
5.0

The Best experience I have Had in my moving experience!

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

The only thing I can think of would be to look at cost . I rented the trailer for 24 hours with the insurance and taxes it was over 75 dollars. I can tell you at that cost every time I need a trailer I'll personally look at purchasing one . But my overall experience was what I expected. Thank y'all for your service.

James R. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Have more pickup trucks

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
3.0

The online reservation process is garbage. We were going to be charged upwards of $300 due to a scheduling change, which was brought about by Uhaul over booking trucks at our original pick up location. The person at the location we picked up from was keen to Uhaul's bullshit, and treated us as a walk in customer. We were able to get out the door for a fair price, no thanks to Uhaul. The person who helped us had to spend 30 minutes trying to get our order confirmed before just scrapping it, and starting from scratch. A clear indicator that Uhaul's online ordering application, is a literal piece of shit. I am unlikely to do business with Uhaul again. The staff at Mitchell were the only redeeming aspect of the entire process, and they represented Uhaul better than Uhaul represents itself.

Kassey K. 
Rating:
5.0

Wasn't informed about proper drop of but saw the key drop box near the store.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Felicia T. 
Rating:
4.0

I was not able to use the 24/7 check out at this location on the pick up truck. I had to wait for the facility to open before I could get the truck. It cost me an hour of my time. There was no point in using the 24/7 check out.

John P. 
Rating:
5.0

I did not deal with anyone dropping off my truck and auto transport. The online drop off app worked well.

Daniel A. 
Rating:
4.0

Outstanding customer service, but tow dolly was oily from pervious use. Still would give 5 stars

james H. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Heyward M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Charles Oakley helped us at pickup and he was very kind and professional. It was a pleasure to work with him!

David A. 
Rating:
5.0

Nice friendly staff

RICHARD J. 
Rating:
5.0

2 minutes from my house I love it

Kahesa M. 
Rating:
5.0

Nothing

David S. 
Rating:
4.0

Make the paperwork that they have to fill out simpler. Took awhile to do that.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
4.0

Thank you for encouraging me to with with the sales manager in order to get the billing straight!

NATASHA B. 
Rating:
5.0

maintaining the high standards

Llewellyn H. 
Rating:
5.0

Inside of cab had a strong odor of cigarette smoke. When I got truck to loading site, I washed the seats, dashboard and door panels with cleaner and let air out. Found a nasty hair brush in door pocket.

steve M. 
Rating:
4.0

Customer did not leave a comment.

Hilary A. 
Rating:
5.0

Customer did not leave a comment.

Lorainne B. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

All good. Quick in and out picking-up and dropping-off.

Lance G. 
Rating:
3.0

The gas level was incorrect and had to readjust manually. Double check the equipment before lend to the customers.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Using the online feature was a waste of time in this instance. It would have been alot quicker if the location would have been notified and had the key pulled and ready. The way it went it would have been just as fast to just go to the counter from the start.

Rob C. 
Rating:
2.0

Customer did not leave a comment.

Phyllis H. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Every time I go there it's a blessing

Rubin T. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

dorothy B. 
Rating:
4.0

The rental went well. The only problem was the time listed on the website, was not right. The store wasn't open at the listed time due to temporary changed hours for Covid, so I had to wait 30 minutes to pick up.

Jameelia C. 
Rating:
5.0

Awesome customer service at this location and from the personnel working there.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

This location rented the wrong truck and was wondering how I was able to pick it up ...not my fault at all ....their mistake!

PATRICIA B. 
Rating:
3.0

Online check in process is broken. Uhaul changed locations 30 miles different. No appliance dolly on truck as reserved. Approval process ID verification is broken. Terrible, horrible, awful! The Bailey Family

Shaniska B. 
Rating:
5.0

All good, no complaints. Mitchell's Hardware is top notch as well!

Randy P. 
Rating:
5.0

Customer did not leave a comment.

brenda S. 
Rating:
4.0

Customer did not leave a comment.

Peggy A. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Have a different rate if only using for half day.

Marjorie N. 
Rating:
4.0

Customer service was nice but truck was dirty and smelled like smoke. Dust, pollen and ashes were on dash, console and seats. Outside of truck looked like it had not been washed in awhile. No washer fluid when I tried to rinse windshield. Nice store, nice people but pick up truck should be cleaned a little better between customers.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Check me back in in 2 minutes and on my way!

William S. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Scherrie K. 
Rating:
1.0

The equipment was not ready for rental . Equipment missing: My handtruck waa unavailable and caused major delays . My moving team was already on site and I was required to go to another location to find a hand truck which required mileage against my purchase contract and labor time with my movers. I must be compensated for my inconvenience.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Theresa P. 
Rating:
5.0

Great staff

James J. 
Rating:
5.0

The customer service was excellent

Deborah M. 
Rating:
3.0

Train the people better

Andrew S. 
Rating:
2.0

Give the right code to unlock the truck. So I don't spend an hour waiting on customer service to help

Mcclelland S. 
Rating:
5.0

Customer did not leave a comment.

Janeane C. 
Rating:
5.0

I set the truck up a week in advance at a lot closer location. I was told that truck would be there but it wasn't. I had to go to a further location which caused me to have to drive more miles

Michael M. 
Rating:
5.0

Everything was great

THOMAS P. 
Rating:
4.0

Customer did not leave a comment.

Steven O. 
Rating:
1.0

Explain all the charges in detail to patients. Make them aware of all the taxes and if there a possibility of getting money back from a deposit.

Kaneisha T. 
Rating:
5.0

Close and friendly.

David G. 
Rating:
5.0

Customer did not leave a comment.

Rubin T. 
Rating:
4.0

Customer did not leave a comment.

Neal G. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Well it needed vacuumed and cleaned up. The windshield was cracked the whole way across. But the service to rent was easy and quick and the price was excellent

Mary Ann S. 
Rating:
5.0

Really quick process to pick up the 10-foot box truck. The employees that helped with pick up and drop off knew exactly what to do. I was impressed with the box truck. Clean, well-maintained, and in great shape for a truck with almost 70,000 miles on it. I would rent one of these trucks again and certainly would choose the same location.

David P. 
Rating:
5.0

Always there when needed

Frances M. 
Rating:
5.0

I rent a 6x12 about twice a year. I wish that I only ever had to deal with this location specifically. I don't always get a reservation in time.

George T. 
Rating:
5.0

Again, quick and easy. Would definitely use again.

David G. 
Rating:
1.0

Why did I get this email? I didn't rent a Uhaul nor do I know the person that did. Why is my email associated with this contract? Please remove my email from uhaul. I feel like someone used my name without my knowledge or permission!

Santhedea J. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

Customer did not leave a comment.

Floyd D. 
Rating:
3.0

They charged us an extra day and lead us to believe if we turned it in early we would be reimbursed for the days not used. Didn't help hook the trailer up or even make sure the equipment was in proper order. It rained on the trip back home and all our furniture and boxes got soaked from all the leaks in the trailer. They trailer should have never been available to rent if it can't prevent water damage if it rains. Very disappointed and ruined multiple times that had to be thrown away.

Richard J. 
Rating:
3.0

I was over charged. I made reservations online during the week for weekly rate and store claimed they could not find my reservation, charged me twice as much for weekend rate.

JUNE S. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Everything was great as far as I'm concerned

Abraham S. 
Rating:
4.0

Customer did not leave a comment.

Don K. 
Rating:
2.0

Uhaul took an unnecessary amount of money from my account 2 times

Reginal N. 
Rating:
5.0

Everything was fine, except that the truck is out dated, it's a gas hog and the .99 cents per mile charge is outrages, I doubt that I'll be renting U-haul again.

Delfino C. 
Rating:
5.0

Customer did not leave a comment.

Claude K. 
No reviews have been submitted for this location.

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