Allow customers to park return vehicles on back street where other rentals are parked
STEVEN L.
Customer Reviews for Mobile Man
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was nice going there. They were fast and helpful.
PRINCE K.Dropped of on a Sunday location was closed.
frederick Y.I've rented from this location several times and have been pleased each time.
JUSTIN D.Great service and very friendly. I will rent here again.
Brian E.Check out would not recognize my location so I could not check out at drop off but other than that, I good experience
LEONARD G.You guys are exceptional. My only problem was I never got to use The car dolly. I would recommend this place anyone who needed a Uhaul. Thank you.
CRAIG B.Everything went great until I got my receipt when I returned the motorcycle trailer. They charged me an extra $20 dollars for inconvenience fee do to after hours return. I never returned it after hours. I went at 1230 on 09/30 the worker had advised me that the 2 owners were not currently there but that they will check in the trailer when they arrived. Now I have to call someone else instead of them dealing with their mistake.
ALEJANDRO P.I'm not comfortable with utilizing a third part contractor. They seem to make me (customer) feel like I'm bothering them to do their job. Much prefer utilizing a “real†U-Haul location.
RICK F.Rental was done within few minutes
THOMAS C.Made a reservation for a truck and 2 dollies. When I picked up the truck no dollies were available and was told equipment was not garunteed. Had to rent a dolly at another location, but I couldn't return the dolly with the truck.
KEITH F.The return truck steps to follow on the app was a little tricky to do . Overall great service and folks were helpful.
Jay F.Dirty place lady was rude truck was filthy.
MICHAEL K.Cleanliness was not a concern for this location. They said my truck would fit on the trailer and it did not. I had to go to a different location 20 miles away. The car hauler they gave my was given within paperwork or instructions from Ian the tech. I towed my truck not knowing you can't tow a rear wheel drive. It destroyed my transmission and I have a estimate of $2,300 to rebuild it. Uhaul will not help or even try to help with the issue. I will never use or recommend any of my family or friends to use uhaul ever again. Thanks for an expensive trip and no money to pay for it I'll be taking the bus.....
WILLIAM P.The location was great ms kandi lawton very nice to my wife and i her worker Jason was darn helpful this location should be used for training other locations
TONYA H.Actually a good place. Staff was busy but friendly and helpful. Smooth process for pick up and drop off.
SEAN B.Didn't feel like a good part of town to be in.
Paulette D.Everyone was very helpful, made the experience easy.
John W.That there are the equipment in the place they are requested and not in branches far from the request center!
FRANCISCO M.Have the equipment that's ordered at the site when customers go to pick up
KENNETH Y.N/A
ALFRED S.Everything is fine
dwane T.Well done. Thank you for the service you provided. Will use you here again shortly.
james P.Office staff were easy to work with and helpful. They made the hard task of moving in the heat so much better. Truck was super clean and the air was amazingly cold. Thank you, Grace C.
grace C.I have used them before. I keep coming back because the service is excellent- really friendly and helpful. Candy is great!
GLORIA B.The pickup location could be more lit when returning the truck after dark. Additionally, detailed instructions/directions are lacking for when picking up using the app. You have to rely on emails and app instructions, which you may miss. It would be beneficial to have a big, clear sign for customers when picking up when no attendant is in lot.
Byron D.Read previous comments
Anna G.The door would not stay open. Clearly was broken and we never did an inspection
David H.For the lock on the back i was given a letter code when I needed a number code.
Daniel R.No one was there at 1 PM in the afternoon I had a 26 foot truck and had problems parking without blocking traffic got charge for gas when I put gas in the truck right across the street literally before I dropped it off left the key in the dropbox with uncertainty
MICHAEL L.Dont give your customers the run around. Reserved at one location which is closed, customer service had attitude. Gotta waste my gas going back and forth. I asked for a discount, was told to ask mobile mechanic they told me to call in
shayna J.Pretty friendly staff member,(Jason) helped me out. I would certainly come back again. Thanks
Reginald T.Very fast. Helpful. Friendly. If I need another uhaul, I am contacting this location first!
Donald F.The atmosphere was uninviting.
Katie R.Not open on weekend. Need more parking area for return.
Marie R.Nothing great service quick
Vicki M.Limited stock as it is a small Uhaul franchise working out of a repair garage but the staff is super friendly and helpful and of the many (MANY) Uhauls that I've rented over the years, their equipment had the least amount of existing damage that I've ever come across. Will definitely rent from them again.
Casey O.The check in and return process was very easy. I was in and out in no time!
jennifer J.The location was fine. When picking up online, there need to be a way to dispute gas and mileage online or once you check-in for accuracy.
Monica J.Great job
Shawna O.The truck was horrible. It did not go above 50mph. Needless to say driving on the freeway was impossible. We had to take streets = which was out of our way - causing additional miles. There were no hooks to strap items down. We had to use the pieces of wood in the truck - not the greatest solution. Also the mirrors moved. They did not stay in place when driving. Very disappointed!!!
Cheryl H.Thank you for all your help.
Brandi T.Candy and Jason were awesome!! Quick easy and accommodating!!
Patrick M.The lady that helped us was very nice. Thank you so much
Monique T.Have rented here before. Always great service!
Gloria B.Mobile pickup made my experience so easy!! Definitely recommend to anyone who asks. Convenient location and easy return!!
Susan L.The staff was friendly and professional. It was an easy process as well.
christine C.