Customer Reviews for Montego Bay Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Montego Bay Hardware

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Robert B.
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Customer did not leave a comment.

carlos T.
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Customer did not leave a comment.

Samuel K.
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THE GUY DOING THE PAPERWORK WAS NOT USER FRIENDLY.

Rich H.
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Customer did not leave a comment.

Amanda V.
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I chose to have a contact less pickup yet when I went to pick up my truck the website said I needed to go in. I was greeted by staff who didn't even initially acknowledge me and then the man actually kept pulling his bandana down off his mouth to talk! The truck was also very smelly and did not look like it had been cleaned in a long time.

Mitchel C.
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Fire the miserable rude old man at the counter.completely unnecessary the way he talked to me

Raymond H.
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Customer did not leave a comment.

michael L.
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when i walked in it was told they where about to give me rental away bc my reservation was for 12:00 and I did not get there till 1:00. i did not know I have to arrive ar scheduled time. Why should U haul care when i arrive , you had my Credit card if I chose not to show up charge my card. Employees in store are very nasty.

Joseph B.
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Charles S.
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William K.
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Mark D.
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The vehicle was disgusting. Customer before clearly smoked in the cab. I also found a cigarette but in the bay area. Cab had dog/animal hair everywhere. 3 plus hours I drove with smoke smell and dog hair. I left the drop off location a note about the vehicle (I also noted the condition on the text app when I received the vehicle. The drop off location called and was very professional and apologized for the condition of the vehicle. She noted that the vehicle should not have been in the condition in which I received it and she inspected it herself and was surprised the pick up location rented it without cleaning it

CRAIG S.
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Customer did not leave a comment.

James S.
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Fix / repair the dash lights so someone can tell what speed they are traveling at night. The only illumination on the dash was the odometer and gear selection indicator. All other gauges were not visible.

Todd S.
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Larry R.
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Alex W.
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Customer assistance was great. I actually had rented at a different place but they didn't have the right size truck so they moved me here. Only criticism is that the van smelled like tobacco smoke.

William M.
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Quick drop off.

Anthony S.
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quick and easy online check in

GEORGE B.
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Customer did not leave a comment.

Jerry H.
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This was NOT my selected location and nearly 2 hours away. Contacted Customer service and could not talk to anyone and they have never returned calls or emails.

richard W.
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I hoped to do a No Contact Pickup, but had to go inside. Not the friendliest staff at the rental counter but they got both the checkout and check in done quickly and efficiently.

Nicholas K.
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Customer did not leave a comment.

Jennifer K.
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Customer did not leave a comment.

GENNADIY I.
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Representatives at this location are very rude and insult the customers. Mike, one of them personally cursed me. This unacceptable behavior needs to be addressed by management of the U-Haul.

Kenneth D.
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Ensure vehicle is safe to drive before customer pick-up. Noted concerns after pick up with damaged windshield wipers and tires less than desirable thread depth (tires were bald with no thread on top). Other than that, very pleased with the service and vehicle. Very reasonable costs.

Robert H.
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Robert H.
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lacee G.
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Erin D.
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Brian H.
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The location is in a shopping center, it was difficult to find the actual address for the store acting as a drop off.

lacee G.
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Customer did not leave a comment.

Adam P.
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Erick G.
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Brandon H.
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Store pick up appearance

heather M.
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Credit for gas

Jeffrey C.
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Customer did not leave a comment.

Steve K.
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Customer did not leave a comment.

Mike G.
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Customer did not leave a comment.

TINA S.
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U-Haul counter representative could be a bit more pleasant. He acted like was doing us a favor. There was no information transmitted in his database, we had to start from the beginning, such as where to drop off, driver's license information (which we had uploaded the images a day before with u-haul app), etc.

Paul M.
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Provide customer equipment from location requested. Location provided was farther away from booked location, and in state with taxes. Thus charges were higher than they would have been. Passed booked location, and equipment was sitting on lot at pick-up and drop off.

carol S.
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We were thoroughly pleased - service was fast, courteous and friendly. Very dependable!

James D.
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Customer did not leave a comment.

Mark H.
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great service at Montego bay true value hardware.

Rita W.
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None

georgetta D.
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Customer did not leave a comment.

susie M.
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The person that represented your company dave Willingham was very rude and he needs to attend angry management classes

marsha T.
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Customer did not leave a comment.

Shawna S.
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The employees in the store treated us very disrespectful. They asked us why I needed to rent a uhaul, rolling the eyes at us the whole entire time. Even yelling at me and snatching my card. Then questioned my about why my license were from Arizona.....btw I've been in this area way before the covid 19 the manager of the store started yelling at me it's people like you spreading your germs. If they are that concerned they should have closed their location. Instead of being so mean and rude. I didn't need to explain myself to them. When I left I said God bless and walked away she said don't God bless me and screamed stuff at me until I Left the store I could here her while I was still outside. I will not recommend this location to anyone.

Thomas H.
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Customer did not leave a comment.

Ed F.
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Edmund S.
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Rental was straightforward and efficient. I appreciate the flexibility provided in the return time which allowed me to held friends deal with moving-in complications. I will again do business with business.

Zachary R.
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Unfriendly staff

william M.
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Customer did not leave a comment.

Steve P.
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Great people

Robert M.
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Customer did not leave a comment.

Curtis M.
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tom C.
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Really friendly and helpful. Highly recommend.

John V.
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Customer did not leave a comment.

Kim A.
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Man at the service desk was miserable.

Frank H.
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Samuel S.
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Maintain the high standards you already haxe :o)

Everett L.
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Customer did not leave a comment.

Virginia Lois A.
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Eric K.
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None! The U-Haul rep was very efficient and helpful!

Erin M.
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Customer did not leave a comment.

Richard M.
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The Fellas did a wonderful job! Thanks

joe H.
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Customer did not leave a comment.

Andrew M.
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Great Service. Good Rates. Truck was clean and ran great. People were helpful and made the rental process easy.

Michael T.
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Used the app for the first time and should not have. Confirming my info via app took more time than the reps at the counter would have. Given the option again, would only go with face to face. Reps at Montego Bay Hardware were very helpful. App, not so much.

JOHN B.
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Customer did not leave a comment.

Edward V.
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Staff was rude and I had to hook up the trailer after I had to go find it on the lot while the clerk Sat at his desk. When l questioned the drop off location i was told to drop it off at any uhaul location. THAT was wrong l found out this morning

Michael B.
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Customer did not leave a comment.

Judy P.
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John G.
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Susan J.
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It's a shopping center's parking lot. There's no signage as to where to put a Uhaul. There are many shopping businesses!

Harley S.
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Customer did not leave a comment.

Perry A.
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Brian D.
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Christine M.
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Appreciated receiving my trailer without notice as it was closest to me.

Richard A.
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Scott W.
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Tight parking for trailers

Richard S.
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Customer did not leave a comment.

James M.
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great

Gregory L.
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Customer did not leave a comment.

david D.
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Colleen F.
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Customer did not leave a comment.

Deborah B.
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Was very disappointed with the trailer. Looked at such prior at a different u haul location. The trailer was nice and larger. When I picked up at this location it was old, banged up, and the very old Canadian style. It was a piece of crap. Could not fit my belongings in such.

Anthony P.
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Customer did not leave a comment.

Raymond W.
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Very nice location and professional staff. If you have to rent a uhaul, I would suggest this location.

David F.
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Customer did not leave a comment.

JOHN M.
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Customer did not leave a comment.

Lawrence P.
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Details as to how to fold down fenders would have been nice. I ended up climbing out the window when I picked up the car because the doors were blocked by the fold down fenders.

Joseph D.
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Customer did not leave a comment.

Michael S.
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The back of the truck was dirty. I had to sweep it out before using. There was a handcart and blankets in the back that I did not want. It took up room that I needed. The man finishing my order in the store was extremely rude.

Joseph S.
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Very friendly staff. Thank you for a wonderful experience.

Michael C.
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Better trained personnel.

LTanya L.
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Customer did not leave a comment.

Donald L.
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Customer did not leave a comment.

Thomas A.
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After our paperwork was complete, I didn't have to do anything but back the trailer up. They attached it, wired it and secured the back doors with our blankets and carts inside. They tested my lights and sent me on my way, a great team!

No reviews have been submitted for this location.

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