Customer Reviews for Montego Bay Hardware
(U-Haul Neighborhood Dealer)

748 reviews

12827 Coastal Hwy   Ocean City, MD 21842

(410) 250-1592

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(410) 250-1592

12827 Coastal Hwy
Ocean City, MD 21842

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck cab stank of cigarettes, was covered in dirt, had dog hair in the seats, and the windows were filthy. The back also smelled of manure. Also (I blame u-haul for this not montego bay hardware) why would you let me schedule the pickup for 8 if they don't open until 9? If you told me 9 in the first place that's fine, but I don't want to drive all the way out there with the "surprise" of having to wait another hour

Thomas F. 
Rating:
4.0

The truck itself rode well, I'm 6'3" and could have used a bit more leg room but overall, a good ride. When I picked up the truck, it was dirty inside, specifically someone had spilled a sticky drink inside. I cleaned up most of it around the drivers area and middle console but there was still more on the floor between the seats. The inside had obviously not been sanitized. I might have expected given COVID that a better job would have been done. There was also a small crack in the windshield (drivers side) but did not obstruct my view.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Service agent at kiosk handled the complete reservation. He mistakenly entered the wrong date .

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

First time with the app. Cumbersome at first. I believe next time will be smoother because I know the procedures.

Gerard P. 
Rating:
5.0

Customer did not leave a comment.

lewis W. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Very friendly local staff. Very knowledgeable.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

The only thing bad about this was I didn't know that I had to drive my truck and leave it in the back of the building until after the fact. I went into the hardware store to find out where the key box was and one of the employees took the key and said he would relocate the key to the dropbox it's in the back. I don't believe there's anything on your app that says the truck Hass to be returned to the back that would be helpful going forward.

james O. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE N. 
Rating:
5.0

Customer did not leave a comment.

Eugene N. 
Rating:
5.0

This was not the original location I had reserved. When I went to the location I had reserved on line, I learned that while I had a reservation and there were vehicles on the lot, their wasn't inventory to satisfy my reservation. In other words, the reservation meant nothing. I was redirected by U-haul to a location about 7 miles away who fortunately had a vehicle I could rent. Good news is this only delayed my move by about an hour and I received a $50 credit from Uhaul. Bad news is (according to the Uhaul rep) there is a problem with the website making reservations. Other bad news is, I can't rely on Uhaul for a future reservation if the reservation can't be honored. Disappointing and concerning on my future use of Uhaul. I will need reassurance from Uhaul that this problem has been fixed.

kris K. 
Rating:
5.0

Customer did not leave a comment.

Celeste S. 
Rating:
5.0

Great service from this location.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

I will be a repeat customer!

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Both rear wheels had dangerously low air pressure.43lbs for left and right was 45. Sunoco manager where I had air put in said I was lucky the truck didn't roll over. I immediately returned the truck when the light came on and was told the warning light would go off as soon as the tires heated up. That did not happen. I had to put air in. Seats were covered in dog hair. I had to use tape to clean off the hair which did not vacuum off. This delayed my start. I have a very strong allergy to dog hair and this would be a 3 hour ride each way so I had to clean it. No one went over the basics about the truck such as how to adjust the mirrors etc; just takes a couple of minutes. They did show me how to calculate how much gas to put in when I returned the truck. Location is the one benefit for me. No alternatives nearby.

richard P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

carlos T. 
Rating:
3.0

THE GUY DOING THE PAPERWORK WAS NOT USER FRIENDLY.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

Rich H. 
Rating:
1.0

I chose to have a contact less pickup yet when I went to pick up my truck the website said I needed to go in. I was greeted by staff who didn't even initially acknowledge me and then the man actually kept pulling his bandana down off his mouth to talk! The truck was also very smelly and did not look like it had been cleaned in a long time.

Amanda V. 
Rating:
1.0

Fire the miserable rude old man at the counter.completely unnecessary the way he talked to me

Mitchel C. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
1.0

when i walked in it was told they where about to give me rental away bc my reservation was for 12:00 and I did not get there till 1:00. i did not know I have to arrive ar scheduled time. Why should U haul care when i arrive , you had my Credit card if I chose not to show up charge my card. Employees in store are very nasty.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
2.0

The vehicle was disgusting. Customer before clearly smoked in the cab. I also found a cigarette but in the bay area. Cab had dog/animal hair everywhere. 3 plus hours I drove with smoke smell and dog hair. I left the drop off location a note about the vehicle (I also noted the condition on the text app when I received the vehicle. The drop off location called and was very professional and apologized for the condition of the vehicle. She noted that the vehicle should not have been in the condition in which I received it and she inspected it herself and was surprised the pick up location rented it without cleaning it

Mark D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Fix / repair the dash lights so someone can tell what speed they are traveling at night. The only illumination on the dash was the odometer and gear selection indicator. All other gauges were not visible.

James S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
4.0

Customer assistance was great. I actually had rented at a different place but they didn't have the right size truck so they moved me here. Only criticism is that the van smelled like tobacco smoke.

Alex W. 
Rating:
4.0

Quick drop off.

William M. 
Rating:
5.0

quick and easy online check in

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
1.0

This was NOT my selected location and nearly 2 hours away. Contacted Customer service and could not talk to anyone and they have never returned calls or emails.

Jerry H. 
Rating:
4.0

I hoped to do a No Contact Pickup, but had to go inside. Not the friendliest staff at the rental counter but they got both the checkout and check in done quickly and efficiently.

richard W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Jennifer K. 
Rating:
1.0

Representatives at this location are very rude and insult the customers. Mike, one of them personally cursed me. This unacceptable behavior needs to be addressed by management of the U-Haul.

GENNADIY I. 
Rating:
4.0

Ensure vehicle is safe to drive before customer pick-up. Noted concerns after pick up with damaged windshield wipers and tires less than desirable thread depth (tires were bald with no thread on top). Other than that, very pleased with the service and vehicle. Very reasonable costs.

Kenneth D. 
Rating:
1.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

lacee G. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
Rating:
3.0

The location is in a shopping center, it was difficult to find the actual address for the store acting as a drop off.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

lacee G. 
Rating:
2.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

Erick G. 
Rating:
3.0

Store pick up appearance

Brandon H. 
Rating:
5.0

Credit for gas

heather M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Steve K. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
2.0

U-Haul counter representative could be a bit more pleasant. He acted like was doing us a favor. There was no information transmitted in his database, we had to start from the beginning, such as where to drop off, driver's license information (which we had uploaded the images a day before with u-haul app), etc.

TINA S. 
Rating:
4.0

Provide customer equipment from location requested. Location provided was farther away from booked location, and in state with taxes. Thus charges were higher than they would have been. Passed booked location, and equipment was sitting on lot at pick-up and drop off.

Paul M. 
Rating:
5.0

We were thoroughly pleased - service was fast, courteous and friendly. Very dependable!

carol S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

great service at Montego bay true value hardware.

Mark H. 
Rating:
3.0

None

Rita W. 
Rating:
4.0

Customer did not leave a comment.

georgetta D. 
Rating:
3.0

The person that represented your company dave Willingham was very rude and he needs to attend angry management classes

susie M. 
Rating:
5.0

Customer did not leave a comment.

marsha T. 
Rating:
1.0

The employees in the store treated us very disrespectful. They asked us why I needed to rent a uhaul, rolling the eyes at us the whole entire time. Even yelling at me and snatching my card. Then questioned my about why my license were from Arizona.....btw I've been in this area way before the covid 19 the manager of the store started yelling at me it's people like you spreading your germs. If they are that concerned they should have closed their location. Instead of being so mean and rude. I didn't need to explain myself to them. When I left I said God bless and walked away she said don't God bless me and screamed stuff at me until I Left the store I could here her while I was still outside. I will not recommend this location to anyone.

Shawna S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Rental was straightforward and efficient. I appreciate the flexibility provided in the return time which allowed me to held friends deal with moving-in complications. I will again do business with business.

Edmund S. 
Rating:
2.0

Unfriendly staff

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Great people

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Really friendly and helpful. Highly recommend.

tom C. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
3.0

Man at the service desk was miserable.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Maintain the high standards you already haxe :o)

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Everett L. 
Rating:
5.0

Customer did not leave a comment.

Virginia Lois A. 
Rating:
5.0

None! The U-Haul rep was very efficient and helpful!

Eric K. 
Rating:
3.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

The Fellas did a wonderful job! Thanks

Richard M. 
Rating:
5.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

Great Service. Good Rates. Truck was clean and ran great. People were helpful and made the rental process easy.

Andrew M. 
Rating:
5.0

Used the app for the first time and should not have. Confirming my info via app took more time than the reps at the counter would have. Given the option again, would only go with face to face. Reps at Montego Bay Hardware were very helpful. App, not so much.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

Staff was rude and I had to hook up the trailer after I had to go find it on the lot while the clerk Sat at his desk. When l questioned the drop off location i was told to drop it off at any uhaul location. THAT was wrong l found out this morning

Edward V. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Judy P. 
No reviews have been submitted for this location.

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