Customer Reviews for Montpelier Feed and Seed
(U-Haul Neighborhood Dealer)

175 reviews

16618 Mountain Rd Ste A   Montpelier, VA 23192

(804) 544-1352

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(804) 544-1352

16618 Mountain Rd Ste A
Montpelier, VA 23192

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Nothing. Brad and staff were excellent and accommodating.

Dominic C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Excellent service! Reasonable prices. Cindy and Brad are great. Highly Recommend!

john W. 
Rating:
5.0

Customer did not leave a comment.

BRUCENORMAN M. 
Rating:
5.0

Everyone at the feed and seed are great help and made the process really easy but experience I had with the actual u haul rep was poor and he was very rude.

jeff E. 
Rating:
5.0

Very clean equipment and great service

Philip N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERPRICE T. 
Rating:
5.0

Great staff

ERICPETERSEN B. 
Rating:
4.0

Customer did not leave a comment.

RICHARDWAYNE H. 
Rating:
5.0

Staff person Allyson was super helpful.

Alice S. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
1.0

Customer did not leave a comment.

Dana Y. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Garrett L. 
Rating:
5.0

Customer did not leave a comment.

Alice S. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
3.0

The truck was dirty on the inside and outside with mud all over the passenger glove box, floor board, and door panel. The driver side floor board had a lot of mud and the brake and gas pedal. The door panel was dirty and looked like a drink had been spilt on it. The windshield was so dirty it made it difficult to see out of. The windshield wiper fluid was empty. The steering wheel was off centered which makes you wonder if the truck(s) are ever inspected. So one has to wonder if the oil and transmission fluid is every checked or changed and the tire pressure ever checked. We felt very unsafe. When we picked the truck up no one showed us how to work anything or showed us how the back door opened.

LUCILLE S. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

I was told that I could return this rental to any location. The location where I wanted to return the rental said there was a not on the system that I agreed to return the rental to the location of pickup or I would pay double the amount of the bill. This is not true. VERY DISAPPOINTING.

Arthur C. 
Rating:
5.0

This will be the only Uhaul dealer I will use from here on out. Wonderful people!!!!

Amanda R. 
Rating:
5.0

Good place, very friendly.

Dan L. 
Rating:
5.0

No improvements needed!

debbie W. 
Rating:
4.0

Always helpful and accommodating.

Kate K. 
Rating:
4.0

The computer check in process needs to be streamlined.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Teddy N. 
Rating:
4.0

Lowered one star because of the length of time it took to process my reservation pick up. I don't know if that is due to UHaul process or this specific location.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

Eleanor R. 
Rating:
1.0

Close up shop. Let others who know what they are doing rent uhauls.

Therese W. 
Rating:
3.0

Customer did not leave a comment.

Therese W. 
Rating:
5.0

Customer did not leave a comment.

Sherri P. 
Rating:
5.0

Customer did not leave a comment.

shawn M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

Great Service. Just what I needed.

Henry J. 
Rating:
5.0

N/A

Timothy S. 
Rating:
4.0

Did not have enough help.

william H. 
Rating:
3.0

I was 45 minutes late returning the trailer and was charged for an entire day. I also wasn't told that I would be charged extra. It was only $25 but the principle is disappointing.

Catherine G. 
Rating:
5.0

Customer did not leave a comment.

john N. 
Rating:
3.0

Customer did not leave a comment.

dwayne O. 
Rating:
5.0

Customer did not leave a comment.

earl G. 
Rating:
5.0

Customer did not leave a comment.

lucy T. 
Rating:
5.0

Customer did not leave a comment.

elizabeth G. 
Rating:
3.0

Customer did not leave a comment.

britt H. 
Rating:
5.0

Customer did not leave a comment.

bill N. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth G. 
Rating:
1.0

Go to another truck rental outlet.

ELBERT D. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

O B Y. 
Rating:
5.0

Customer did not leave a comment.

DEREK T. 
Rating:
4.0

Customer did not leave a comment.

Mitch M. 
Rating:
5.0

Great service overall.

Heath T. 
Rating:
2.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

Customer did not leave a comment.

cindy W. 
Rating:
3.0

The Truck was not clean. It was a new truck and drove great with less than 3,000 miles. The cargo area looked like cattle had been hauled in the truck. Fortunately it did not smell that bad. Maybe it was mulch. Mom's Attic was horrible. I swept out the truck. I also had to spray and whip much of the cargo area including the floor. I had to hose off the ramp to be able to use it. Poor cleanliness

Jack R. 
Rating:
5.0

Customer did not leave a comment.

brice M. 
Rating:
3.0

Passenger side rear view mirror was broken truck uses to much gas

Tammy I. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

trista D. 
Rating:
5.0

Customer did not leave a comment.

jeremy D. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
1.0

My problem is not with the location, but with U-Haul's handling of my reservation, overall. I had reserved an auto trailer to bring my car with the truck I rented. Unfortunately, the trailer was apparently only available at a location nearly an hour from where I was to pick up my truck, which was a logistical nightmare -- needed 2 people to help get the car and truck to that location, plus a ride home for those helpers. When I got to the auto trailer pick-up, the trailer "had not been returned yet..." should be there in a few hours. Long story short, 9 HOURS LATER, the trailer arrives. I do not fault the Feed & Seed location, whose manager was actually as helpful as he could be. The system U-Haul has in place for customer support was hopelessly useless while I was in limbo, and it forced me to make my 6-hr trip in the dead of night, rather than early morning, not to mention all the time it killed. Was I compensated? yes, $50 out of the hundreds I paid U-Haul for this fiasco: that is the equipment availability guarantee. What a load of crap! good luck staying afloat, U-Hacks.

Sean L. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
3.0

The location was twice as far from original reservation location and very inconvenient when I needed to pick it up. The notification was received but not anticipated.

Alexander H. 
Rating:
3.0

Was in a Feed Store, took a while to locate .

William D. 
Rating:
5.0

The customer service we received at the uhaul pick up location was amazing, super friendly and very helpful!!!

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Tamara R. 
Rating:
4.0

Improve your own scheduling systems. Montpelier Feed and Seed has notification of my arrival or the trucks arrival. Another location said my rental hadn't been assigned to a location. Finally one of your phone representatives, who worked tirelessly to find a replacement truck, was able to locate my truck and have it returned. All in all, I picked up my truck 2 hours late.

Eric T. 
Rating:
5.0

I think UHaul needs to do more to support the independent contractors that rent to us. There seems to be a huge disconnect in providing good corporate customer service with the small business people who are the face of your business. Luckily this vendor was very helpful in fixing the issues that were goofed up due to the limitations of the online ordering process.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

L. D. P. 
Rating:
5.0

Customer did not leave a comment.

Hunter H. 
Rating:
4.0

Customer did not leave a comment.

Stan W. 
Rating:
3.0

The cost per mile is nothing less than highway robbery.

jean L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Knowledgeable and friendly people. Helpful with hookup. Great experience.

Jeffrey Z. 
Rating:
5.0

Customer did not leave a comment.

sam M. 
Rating:
4.0

Need answering machine especially since not open Sunday's

Joseph P. 
Rating:
5.0

Very helpful, professional, and courteous staff.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

Leo M. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

milton C. 
Rating:
5.0

There is no room for improvement. The owner of the place I rented from went above and beyond to help me with my needs. I would refer this location to anybody I knew that was looking to rent a moving truck.

PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
4.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL U. 
Rating:
4.0

Not a big location, but has everything needed for using a trailer.

JEFF R. 
No reviews have been submitted for this location.

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