Customer Reviews for Montreal Entreposage
(U-Haul Neighborhood Dealer)

200 reviews

9503 Boul Henri Bourassa E   Montreal, QC H1E1P7

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: Closed
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

9503 Boul Henri Bourassa E
Montreal, QC H1E1P7

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: Closed
  • Sun: 8 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Jeremy W. 
Rating:
1.0

Customer did not leave a comment.

manouzi Y. 
Rating:
5.0

Customer did not leave a comment.

Francky L. 
Rating:
3.0

The truck had a check engine on and still the guy told me it's ok to drive it!

HBDUL HADI H. 
Rating:
2.0

Truck was rented with a broken passenger mirror And the cabin and back where dirty.

Felice D. 
Rating:
5.0

Customer did not leave a comment.

benson D. 
Rating:
4.0

Customer did not leave a comment.

aissa K. 
Rating:
2.0

The store was a complete mess Finalized my rental before the trailer was verified. Charged me the insurance fee without asking. Trailer had no lights what so ever, the wires where cutted and wrapped around the trailer sides. Wood chips on the floor.

François D. 
Rating:
5.0

It was perfect. Nothing to improve.

Nancy P. 
Rating:
1.0

the Uhaul application is shitt, very bad service , almost lost one hour to go trough. the location office is very poor . no one to help me on site. the inside panel almost felt apart on the floor.... Very very bad application, not user friendly at all. your app was not efficient...

michel L. 
Rating:
1.0

Clean truck, even without covid being an issue this truck was disgusting. Gas was very low. Pick up location was changed and I was not notified. I was charged for 12 furniture blankets when I only took 3. Was also charged for missing 9 blankets when I never took them in the first place.

Michaela M. 
Rating:
1.0

Online checking was not working properly. I lost 1h too get the truck

yohann D. 
Rating:
2.0

The truck was dirty. Also, I ordered 6 blankets for 5$ and there was none in the truck. It took 30 minutes of waiting after god knows what to claim my truck. Overall, I'm disappointed.

Danielle C. 
Rating:
3.0

The econoline was not desinfect whit the corona virus we never know . I ask the To the rental man if it was desinfect and he say ?????i dont know si i desinfect my self

SEBASTIEN L. 
Rating:
1.0

truck was dearty in the cabin it was a smell of smoke and the ashtray was full also , for the back it were 1/2 inch of heart so we have to cleen it before use it ,,, deception !!!

michel D. 
Rating:
5.0

Customer did not leave a comment.

Nelson L. 
Rating:
5.0

Merci pour le service Thank you

etienne K. 
Rating:
2.0

Was suppose To pick up the truck at 8 an, but the employee was late. There was stuff in the cabin. I rented a 20 foot truck but was dessapointed with the lentgh of it.

vincent B. 
Rating:
2.0

Customer did not leave a comment.

pasqualino M. 
Rating:
1.0

The guy arrived 10 minutes late in the morning and was already gone when I arrived. I got charged for gaz even if I put it back to the level where it was

Guy G. 
Rating:
1.0

On my load $ 20 handling in Montreal but the employee has not even déneiger and inspect the trailer. I have reported several breakage 30 min after the possession, strap almost cut, chain evil repair, lights non-functional, ribbons to take the light, Photo to support. It took 50min at the delivery of the trailer and I have the make all the work. I made stop started by the police because lights that didn't work. I've had to install a battery in my vehicle to leave the lights lit to be visible to not have contravention. Very disappointed equipment provided. Received a good service Rouyn-Noranda but they were surprised of the state of the trailer. J'aimerais well have a compensation for all problems caused and costs $ 20 which n'aurais not m'être charged.

Jean-Guy T. 
Rating:
2.0

hello first when we reserve well that we prepare the rental, because spend 50 min then just 35 min watching the attendant break the ice because yes yes the pole was caught in almost 2 to 4 inches of ice but it is not today since i have been dealing with you its always been and its winters thank you anyway. P.S; I even have pictures to support it.

RICHARD M. 
Rating:
2.0

Customer service said explicitly that they would be present and open. They called the evening before our reservation to say that finally they would not be there, so I had to get the trailer by myself without any help.

Joel L. 
Rating:
1.0

Customer did not leave a comment.

marie T. 
Rating:
5.0

Customer did not leave a comment.

Jean Francois M. 
Rating:
5.0

Customer did not leave a comment.

Enzo G. 
Rating:
2.0

Le commis n'était pas bien formé. Il a du téléphoner a qq autre pour ajouter sur la facture la location de diable et traîneau.de plus il disait que a l'ordinateur cela était 10$ alors que l'affiche sur les 2 traineaux a roulette était a 7$. Manque de service en français . Le local était plein de poussière et d'ameublement en réserve.

Edith G. 
Rating:
3.0

Make sure they have the supplies you order and pre-pay for at pick up.

Gaetano P. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

JUNG-HSIN L. 
Rating:
5.0

Customer did not leave a comment.

Dominic G. 
Rating:
1.0

The office was closed, and I had to wait 45 minutes and paid 3 people to do nothing while I waited on the phone to get a code to claim my rental keys. Truck was dirty inside

Johnny B. 
Rating:
4.0

Customer did not leave a comment.

roger V. 
Rating:
1.0

The person in site could not help. The equipment reserved was not available. We used the mobile app to proceed. It took 20 min to verify our identity. Overall it took 40 minutes to get the vehicule. And we did not get any delay to bring it back. Never again!

Lise L. 
Rating:
5.0

Customer did not leave a comment.

plamen A. 
Rating:
1.0

Le commis est arriver 40 minute plus tard de l'ouverture du magasin

Js L. 
Rating:
5.0

Customer did not leave a comment.

etienne K. 
Rating:
5.0

Customer did not leave a comment.

etienne K. 
Rating:
5.0

No special comment but everything is ok

jean-eudes R. 
Rating:
5.0

Merci

etienne K. 
Rating:
5.0

Customer did not leave a comment.

etienne K. 
Rating:
5.0

Thanks

etienne K. 
Rating:
5.0

Thank you

etienne K. 
Rating:
3.0

sa serait bien si on nous reponds quand on appel Le commis etais 2h en retard

Mathew B. 
Rating:
5.0

Merci beaucoup

etienne K. 
Rating:
2.0

30 minutes avant ma réservation je me fais appeler que je dois changement d'endroit, car il n'y a pas la remorque que j'avais réservée. Le fond de la remorque était huileux. J'avais réserver un "diable" et il n'y en avait pas sur place. J'ai du me rendre à un autre endroit. Le service était moyen, ni mauvais, ni bon.

Benoit T. 
Rating:
3.0

Le camion n'était pas prêt lorsque nous sommes passés le chercher. Puis, il n'y avait aucun pneu d'hiver alors que la loi québécoise l'exige, d'autant plus que nos conditions météo et routières étaient très mauvaises le jour de la location. Aussi, le système informatique du commis ne fonctionnait pas ni son imprimante.

chantale D. 
Rating:
5.0

Customer did not leave a comment.

etienne K. 
Rating:
1.0

Nous avons attendu 1h de 7h30 a 8h30 avant qu'un employé se présente a la succursale. Notre réservation étais pour 7h30 mais après on se fais dire que la succursale ouvre a 8h00. L'employé est arrivé 30 minute en retard. Nous avions réservés des diable d'électro et il n'y en avais pas. Nous avions loué un 26 pied et nous avons eu un 20 pied. A cause de cela nous avons dû faire plus qu'un voyage et cela nous a donc coûté plus cher par votre faute. Pire service que j'ai jamais eu je ne vous recommanderai jamais a aucun de mes proches et c'étais la 1ère fois et dernière fois que je faisais affaire avec votre compagnie.

Catherine T. 
Rating:
1.0

We waited 2hours for the truck in a cold room, really far from the place we reserved. i needed to take a uber, so more cost to go there. Extremely disappointed

Andrée-Anne P. 
Rating:
2.0

Owner arrived late (after the time of pick-up. The process was long (over 30 minutes). I was late after that to my meeting.

Francis M. 
Rating:
5.0

Merci

etienne K. 
Rating:
3.0

Drop off key box broken ! ( would stay open so key could be taken ! Fix it - Had to waste time and wait on phone to call uhaul - ( location closed at 1h30 on a Saturday I could not leave key in box so agent told me to leave in truck glove with one door open ?? I did but felt uneasy about this - agent said she could not send me a confirmation on this ?? But said she would put in my file ( my call) you must know that I left uneasy with this stress ... Also truck was new good- but very dirty inside with trash for previous trip..

Domenico F. 
Rating:
1.0

Nous avions une réservation d'un camion à 8am, le concessionaire (son employé) a ouvert à 9:20am. Nous avions un rdv chez notre client pour un déménagement à 8h30, nous avons donc perdu 250$ de facture à cause de ce retard de plus d'une heure. Le camion avait quelques km d'autonomie d'essence (à peine pour se rendre à la station essence), la partie arrière était salle, les items du contrat d'avant y étaient encore. De plus, il n'y avait aucun employé à notre retour au concessionaire, nous avons atendu 20 min pour faire vérifier le camion. Nous sommes extrêmement déçues de notre expérience!

Andreanne L. 
Rating:
5.0

Celui qui nous a accueilli était très sympathique.

annie B. 
Rating:
5.0

ayez toujours de bons employés comme celui qui m'a servi hier.

marcel H. 
Rating:
4.0

Without requesting them, there were rental items on my registration form. My husband cleared it up when he picked up the truck.

billijo P. 
Rating:
3.0

Customer did not leave a comment.

Andreas K. 
Rating:
1.0

Mauvaise expérience et très mauvais service très mal expliqué.. ça m'a coûté plus cher que la première facture... je ne ferait plus jamais affaire avec vous merci !!!!!

benoit B. 
Rating:
5.0

Customer did not leave a comment.

Jean V. 
Rating:
1.0

quand nous somme arrivé le matin avais personne on as téléphoner et nous as répondu pas notre secteur vons retéléphoner pour nous faire répondre auras quelqu un dans quelques minutes. au retour meme situation personne et porte barré donc avons du faire meme processus attente très longue avant que préposer arrive. pas normal que l établissement soit fermé et dot appeler por que préposé viennent nous servir

Monique L. 
Rating:
4.0

Customer did not leave a comment.

Damiano M. 
Rating:
5.0

Customer did not leave a comment.

carolanne T. 
Rating:
2.0

The trucks should be properly maintained, I was given a truck with the bumper spoiler hanging down and told just to proceed. When I stated that it could fall off during the inter city trip, was told just to leave it on the road. NOT PROFESSIONAL

Eduardo M. 
Rating:
1.0

It's not easy to get a service worst than I received, I reserved a 20' truck for August the 30th at 8am, when I got there to pick it up the store was closed and nobody got there until 8:50, in this moment they tell me that they don't have the 20' truck available because they lost the key so I had to take one of 17', so I had to do twice the trip, paying twice the gas I was expecting to pay, paying 3 more hours to the 2 helpers I hired, and believe it or not I had to pay the additional 45km that I drove because of the second trip...

carlos I. 
Rating:
5.0

Customer did not leave a comment.

J Allen E. 
Rating:
5.0

J'avais un besoin urgent d'un camion et le propriétaire a tout fait pour me satisfaire! Merci

michel P. 
Rating:
4.0

Customer did not leave a comment.

alesandro S. 
Rating:
5.0

Every thing is ok.

GILNOR D. 
Rating:
5.0

Merci beaucoup

etienne K. 
Rating:
3.0

Customer did not leave a comment.

Sebastien G. 
Rating:
5.0

Service was helpful and very professional.

Enzo P. 
Rating:
1.0

The tank was not full but a quarter full. To return it to the same level was very hard. The truck was very old with too much mileage, it did not feel safe. The odometer was in miles and not in kilometers.

Manuel S. 
Rating:
5.0

perfect service from that place ! cant complain at all .. BUT your internet service is horrible .

Sally R. 
Rating:
5.0

Customer did not leave a comment.

daniella B. 
Rating:
5.0

Super service merci ??

ETIENNE K. 
Rating:
1.0

Lorsque nous réservons un camion pour 10AM en avril et que nous confirmons 2 jours d'avance pour être sûr que tout est beau et que finalement le jour venu nous n'avons le camion qu'à 13h c'est vraiment pas fiable comme compagnie! Dernière fois que nous faisons affaire avec vous!

jessica L. 
Rating:
1.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

J'ai reçu un service remarquable! Félicitations à toutes l'équipe! 5 étoiles!

Marie Lande D. 
Rating:
2.0

Customer did not leave a comment.

MARIE-GUERLINE L. 
Rating:
5.0

J'etais arrivé pour prendre possession du véhicule que j'avais réservé à 8h mais le préposé est arrivé à 8h30. Outre ce retard, tout a très bien été.

caroline G. 
Rating:
1.0

Compagnie vraiment pourrite des heures dattente au telephone on vous raccroche la ligne au nez on vous envoi chercher le camion a 2 ou 3 place vraiment degeulass mauvais service a la clientele

micaelle D. 
Rating:
5.0

Customer did not leave a comment.

Yasir A. 
Rating:
2.0

Ouverture a8h il fallait téléphoner pour avoir le commis impossible de payer interac camion bouger le matin km pas pris avant de le bouger car j'ai mis les clés ds la bte a dépôt de nuit

Marc L. 
Rating:
2.0

Customer did not leave a comment.

Jean Volvick L. 
Rating:
5.0

The service is very courteous. The staff is friendly and knowledgeable. I recommend this U-Haul rental center to everyone. 10/10

Jean D. 
Rating:
4.0

Le jeune homme a été très gentil et professionnel

Jean luc Q. 
Rating:
5.0

Customer did not leave a comment.

Josee G. 
Rating:
1.0

Big problem in the booking organisations no fallow up

martin P. 
Rating:
5.0

Customer did not leave a comment.

ALAIN L. 
Rating:
5.0

rien ces le meilleur

claude L. 
Rating:
4.0

Customer did not leave a comment.

Francois R. 
Rating:
1.0

I had ordered a truc one week ago. I didn't received the truck i ordeted and of course, thd reservation was so long because the computer didn't work correctly. I would appreciate the company calls me to tell me about the problem of the truck. I had to do 2 times the distance because i got a smaller truck...

SAMUEL V. 
Rating:
4.0

A little expensive for a trailer, one week!!

sylvain M. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
1.0

I asked to pickup the trailer on pie-IX street. but instead you sent me to henri-Bourassa. Going there had cost me 32$ toll pay instead of nothing!!! Even Laval aut. 13 was closer and with no fees. When I went there, the guy had left knowing I was coming but with 10 minutes delay. He had my phone number and we have talked earlier.

patrice D. 
Rating:
5.0

Merci!

ETIENNE K. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO G. 
Rating:
4.0

Customer did not leave a comment.

Giovanni D. 
Rating:
5.0

Customer did not leave a comment.

richard F. 
No reviews have been submitted for this location.

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