Nothing. Straightforward, easy and great customer service.
Linda Bradford
Customer Reviews for Mooses By The Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no issues with this location. My issue is with UHAUL and your mover option. I reserved my truck initially near my house in Crozet Va. My original confirmation email detailed the proper location. Then I get a call from UHAL in Waynesboro Va telling me my reservation was confirmed. I asked them why i would drive over the mountain (25 miles) vs across the street. I was told its because I wanted a truck they did not have so changed the reserv to a truck size Crozet had. THEN, I went to pick it up and they could not help me because the gas station part was too busy. After an hour on the phone, your serv person got me one 15 miles away in the city. I requested a credit for the extra miles I was getting dinged for and they agreed. Then the movers I booked and paid for to help showed up 2 hours late. A call would have been nice but the service center I called was closed until 11 am EST because they are in Arizona..
ROBERTR SCHOTTALocation is a bit of a scrap yard. But the folks were friendly and knowlegable. So no issues id still recomed it if asked
Joe DrazkowskiJust an fyi, the lower, right wood slat on the interior is dislodged at 2 of it's screw-in points. Also, there was cheetoh debris on the driver side floor, and i later discovered a chicken nugget and sauce packet under the driver seat.
DAMONSTANFIELD PETTITTPositive experience each time. Mooses is my go to uhaul provider.
John NolenReally, really nice people to work with. Moosie is awesome!
David WhitmerVery nice and fast. It usually takes an hour to get checked. She had me out in ten minutes.
KEN SWANNothing
LUCYVIOLA PRITCHETTalways have equipment and quick to get things in and out
paul amrheinmake terrain look a bit better
Geert BraaksmaThe personnel at this location take every customer with grace. The technology would not cooperate, and they were exceedingly apologetic. Perhaps corporate need to upgrade their systems?!
Andrew GaylorSuch a wonderful experience! Easy and convenient, and the van I received was in excellent shape. Plus I loved all the vintage U-Haul memorabilia in the office.
Ava BurkeThe staff was friendly and helpful. They took care of our needs and made the start of our move positive.
Carrie Meadors2nd time dealing with this location. Great Service. The equipment is always in good condition and the personnel are friendly and real efficient. They make this part of any move the easiest.
Robert LouzanLike everything else, things get more expensive! Still cheaper doing things myself, but hoped for lower prices nonetheless!
Andreas TolkMaybe have longer customer service hours
WILLIAM HILLMooses by the Creek. Helpful,friendly,courteous, kind, obediant,cheerful,thrifty,brave,clean,reverent. Thank you Moose.
Benjamin Thomas CullenHorrible vehicle. I wouid never keep it if it wasn't for a quick local rental.
Ihsan KaracaDavid was super helpful! Thanks for the excellent rental!
FRED HOLBROOKWe were quoted $19.95 plus $11 for insurance. We were given the truck with 5/8 of a tank in it and returned it with the same amount of fuel. Our final price was over $100 with zero explanation for why the rate was raised or what the additional charges were for.
James StarckEveryone was very helpful
Deborah WaltonYour doing a great job thank you for a great experience
Michael Whisler100 % Satisfied with my experience here.
John Nolensuper helpful!
KRISTINE GILLISJosh who scheduled it,heather in raliegh who helped too, the woman at the pick up location at the thrift store who also simultaneously sold me a couch, Moose who is ahmmmayzing this whole process was amazing, i am grateful.
Daniel NormanThis location always has what I need!
miguel serasinEasy to work with!
Glenn LaskinExcellent customer service every time.
Janet MatthewsCustomer service is excellent. Always a pleasure working with them.
Dianne AndersonConfusion regarding the time day we were expected to pick up equipment and the time of day the equipment would be ready for pick up. Facility closes in the middle of the afternoon and we nearly lost our chance to pick up equipment. Staff was not happy about staying late for our arrival. Otherwise a excellent experience.
DAVID SNIDERCheck trucks better. I had a four hour drive and it sounded like I was riding in a vehicle with all the windows down. There was definitely a lot of space between the door and the truck and that should definitely be checked
LaToya MorseRep was quick, friendly, and helpful.
LUKE DENTONThe location is unfortunate as the low elevation and poor drainage results in standing water and muddy conditions. Lots of pot holes and the paving is in poor condition in general. On a positive note, the app makes it easy to find the rental vehicle and check in and check out. I can totally see the benefit of using the app for picking up and dropping off after hours.
James WoodyCustomer service e was wonderful
RICARDOSTEPHEN WEAVERGreat rental experience
edward mckeeverDirt road/parking area is rough.
Alayna AnamoahThe vehicle had some issues. The check engine light was on when I picked up the vehicle. The drivers side visor is broken and hangs down in the driver field of view. Damage to the driver side door makes it difficult to close.
Michael SchindlerDidn't have blankets on site
Gabriel AndersenOne of my favorite places to rent trucks/trailers. Very friendly and helpful with the entire process.
John Nolenits a dump - literally feels like you're driving into a dump. and the attendant didn't offer to assist with unhooking.... "drop it over there" with a point of a finger!
Douglas CateAll good - thanks!
John Butler-CisnerosNothing, just keep up the good work.
tina washingtonEasy in easy out
DAVIDLYNN MADISONNo woman who assisted me was so kind and helpful. I really appreciate it how she went above and beyond to make sure I was prepared and ready to drive with a trailer.
genevieve brackinsGreat location great manager moose
Gregg ErwinI was charged extra for I have no idea what for. When I try to call nobody answers. You all either are horrible scammers or just very shady. I will be leaving reviews on google reviews, yelp, and with the BBB.
Keith HammonThe self check in on the app is ridiculously slow. It took me over 45 minutes to check in and receive the key.
Matthew Lehner-GulottaAbove and beyond! Would go out of my way to be a customer at this location. 10/10! Moose’s is the real deal .. could not have had a better experience and many accolades to bolster this review!! Thank you for your patronage and please drive through to the second window.,
Hardy IndoeAmazing place from start to finish. Very accommodating. They look to help the customer. I was impressed and will recommend and give the entire business an. A+++ best Uhaul rental business I have ever had the pleasure to deal with.
STEVE RAYMANGreat Service
DARYL WILLIAMSDavid was amazing! He went above and beyond to make my rental a smooth one!
shelton root