Sherry is an amazing gem. This is the first time I have rented. I called before the rental, she explained everything to me. She was there when I picked up and returned. She is very efficient, effective, understanding and friendly. A truly great asset to your business. would definitely recommend. Please make sure she gets positive ratings and feedback. I moved my niece from one fifth-floor walk-up apartment into another fifth-floor walk-up, so I was exhausted. Thank goodness the rental process was easy and predictable. Many thanks.HEIDILYDI Z.
Customer Reviews for Motel 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was excellent, in-person assistance could not have been better. Website on the other hand was nightmarish. If the Motel 6 employees had not been there to help, it would have been hopeless.Paul G.
I had a very bad experience with the truck. I rented the 26' truck after loading the truck and going to unload it started to rain and the wipers were broken and I was stock in the rain and almost crashed so many times after stopping every one mile and slowly driving 10 miles per hour on the high way. I although took a video of what happened. This wasn't very safe I hope you guys fix those wipers before the next customer use the truck so they don't go through what have happened to me. Not very professionalMENA M.
Reserving online via mobile phone was not simple or straight forward. It needs to be improved. Its possible it was confusing for first attempt. Future attempts may be easier and quicker.Shehzad H.
Customer did not leave a comment.Baris U.
Customer did not leave a comment.MICHAEL H.
We returned the car before due time but the guy didn't submit that on the system which resulted in a call from your end asking why i didn't return the carEmad A.
I love the guy that works at the front desk! However the trucks are almost always dirty. I rent quite often and have only once got a truck that I didn't have to clean out before I used itRachel W.
The person handling the transaction was very rudeXinyi Z.
Dont ever go for pickup at this location, the owner of motel 6 doesnt know anything and he will just kill your time by taking 20 mins for each customer. Also, if you ask him to speed up he insulted me by refusing to deny the rental and asked me to go for a near by Uhaul store and was very rude. I dont know why Uhaul partnered with this place to begin with.kalyan C.
The need for additional proof of ID is not beededBryan J.
Customer did not leave a comment.BRIAN O.
Customer did not leave a comment.William C.
I didnt find place to grab the key for my vehicle. I tried customer care for 30 odd mins. No one helped meRutul P.
i would not rec this place to anyone this pick up cost me money and time UHauk did not do the right thing sending me here instead of our agreed place and timeRay S.
Customer did not leave a comment.Dennis D.
Truck was there. Rented equipment (handtruck, etc.) was not there.Benjamin S.
better customer serviceSaniyyah B.
The pick-up location could not have been more unprofessional. It's a run down Motel 6. The attendant was terrible and of no help. She told me the van had 1/2 tank of gas. And that I had to return it with 1/2. I get in the filthy vehicle and see it has 1/4 tank. So I have to drive back. I tell her the situation and she doesn't believer me. So I start the vehicle up to show her and she says, oh that's funny. Well okay I'll re-write the contract which took another 19 minutes. Oh and there is no way this vehicle w as cleaned to be Clovid-19 compliant. I had to wipe down the entire front with my clorox wipes. I will NEVER rent from this location. And honestly will look at other companies to rent in the future. Respectfully, Gary SilvermanGary S.
The truck had a flat tire. There was no lockbox or key code, I had to speak to a person through a glass window (which was impossible to hear through with rt 1 traffic) in order to get the key. I paid for furniture & appliance dollies, but neither were in the truck. I had to contact u-haul customer service multiple times, the person with the keys who happened to have an appliance dollie, the local manager, as well as the man who fixed the tire. I scheduled for an 8am pickup, but couldnt leave the lot until 9:30. Everyone I spoke with was professional and worked to accommodate, but for the $200 I paid for my rental, I expected better than having to wait around for 1.5 hrs and make multiple calls to pick up a working truck with the equipment I paid for.Richard E.
Customer did not leave a comment.Patrick M.
we had to come twice that day because no one was there to help and then we had to wait 30 minutes because they were using the truck for their own needs.Nikita H.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Venkata K.
Picking up from here was a nightmare. I completed the pickup procedure on my phone, but there was no explanation of how to get the key. It turned out, they motel staff have the keys, but they would not give it to me due to an incorrect understanding of how the checkin procedure works (they thought I needed a text message with the truck name and wouldn't give me the key otherwise.) This was only resolved after calling UHaul and having them call the motel to tell them it was fine. Will not use this location again.Matthew O.
Dingy location No signage Lackluster customer service Charged for a dolly even though I said I didn't want it Manager licked his fingers while filing paperwork (pandemic) I didn't even choose this locationGabriel Y.
The rental process for this location was time consuming and difficult. It was not worth the effort and I would not advise anyone I know to go through it.Lindsay A.
Customer did not leave a comment.David G.
Customer did not leave a comment.CALDER B.
I arrived and the man behind the counter could not communicate clearly with me through plexiglass and a mask (I'm pro-mask) and then had trouble with the system. Had to wait 10 minutes while he figured that out. He then handed me the key without telling me where the truck was so I had to go find it literally in the middle of a tropical storm/hurricane. I also got in and realized there was only half a tank of gas and that I was to refer to my contract in regards to how much I needed to fill it up before returning. Despite looking, I was unable to find any contract details telling me this so I had to gamble and take it back with half a tank. Finally, I got no information on tolls and whether or not I could use EZ pass or had to pay cash. Traveling to Massachusetts, there are not cash tolls so I had no idea how that situation would work out. Overall, poor experience to the start of my rental.John K.
Make it clear that the drop box is the office of the Motel.Taylor C.
Although I paid with my business amex and declined the "Safe Move" insurance fee, they made my driver leave his license and credit card for "Collateral" and then charged his card INCLUDING the Safe Move fee. It was supposed to be a 'Mobile App" service. Now I am waiting for the billing to get sorted out. Annoying.Alejandro N.
Customer did not leave a comment.Mark E.
At this location the front desk needs to be a little more patient with customers. I tried to tell him about a small tear in the seat on passenger side and his response was quick. They were renting trucks and doing hotel rooms at the same time .the wait was not goodNina A.
The drop off was easy and fast.Edith W.
Really appreciated the mobile drop capability Did not go into the location due to pandemicROBERT K.
Customer did not leave a comment.Jane G.
The initial location where we booked the equipment from did not have the truck we ordered, so we had to drive to this second location and wait until 10 am to open.Pituscan C.
None the man at motel 6 did not give me a receipt after I returned the truck.Sonja T.
Poor Customer Service at this location, do not recommend, not helpful people. Management very disrespectful, not pleased with the rental process at this location resulting in damage to my vehicle.Zain R.
Ali is a great person to work with. I would recommend going to this location and the services of Ali. When I purchase a rental truck I would like Ali to serve me. Thank you Mr. Ali !Kevin V.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.W L J.
Customer did not leave a comment.Ronald M.
WARNING-BEWARE and USE ANOTHER COMPANY-NOT UHAUL!! Your personal information will be collected via photocopy at this, and perhaps, other locations. The smartphone service process obtained all information! Following that validation, we were to only go in and pickup the keys to the vehicle; however, the keys would not be provided at this location until a photocopy of both the creditcard and Driver's license (ALREADY obtained & authorized in the smartphone checkout process) was provided. UHaul REFUSED to help when called during the key pickup debacle-35 minutes following completion of the smartphone process until we felt there was no option. UHaul has refused to respond to that this process that placed secure, private information, already obtained by their system, into physical circulation. I am STILL awaiting a proper explanation and remedy! I had to cancel my credit card and have a new one reissued following this experience. Perhaps if UHAUL is concerned about customers, they should respond to them. 3 business days have passed (their timeline-not mine) since my concerns regarding this horrendous experience!!Kyle M.
Customer did not leave a comment.Julia C.
When I got the cargo van I had rented, there were old donuts in my seat and the cup holders all had spoiled chocolate milk sitting in cups--all of which I had to clean out prior to leaving. Prior to that, the attendant at the Motel 6 was less than hospitable and quite rude with questions and concerns I was asking. Definitely a less than pleasing experience.Neal S.
Rental truck was not there upon arrival. Husband was told to go to another location, but the truck was not there either. Called UHaul, the person insisted that the truck was at the original location. Turns out, someone had borrowed our truck temporarily after our start time had already started. Also, no dolly was in the truck despite us paying to rent one.Danielle M.
Customer did not leave a comment.Nelson B.
Customer did not leave a comment.didier L.
Customer did not leave a comment.Akbar A.
Customer did not leave a comment.Qingcan W.
It's over charged. I don't use it again.Tae K.
Customer did not leave a comment.Siddhartha S.
Customer did not leave a comment.Guarionet M.
Customer did not leave a comment.Nunciata P.
Do not add arbitration clauses to your agreements. You're cheating your customers and shielding yourself from being held accountable for wrongdoing.Paul S.
The man was VERY rude and yelled at me.Kyle G.
Customer did not leave a comment.Edward F.
Your computer system is great in that I get everything noticed by email, voice mail and text. For the second year in a row, my pick up place for the truck moved from where I wanted to pick it up to the Howard Johnson's/now Motel 6 on Route 1 in Lawrenceville. Again great notice on the voice mail, text and email. For both years, although having all the information pre-registered into your computer system, the desk at the hotel seems lost and can't find any of the information. It took 55 minutes to get the van yesterday, after the clerk called someone four times, asked for my license twice, swiped my credit card twice, did not have the furniture dolly that I had pre-ordered (second year in a row for that). The clerk's personality is probably not want you have representing you for U-Haul. He may have been new and not understood your computer system, but he could have said that or tried to communicate his issues. He ultimately did allow me to return the vehicle at 5:00 PM versus the 4:00 PM that was on the original documentation after I told him that it might not be possible since although I arrived at 9:00 AM (when the truck was reserved for) I got the keys for the truck at 9:55. There was a person he was helping before me that he wrapped up at 9:10. He did initially tell me at 9:30 if I brought it back after 4:00 PM that I would be charged additional time. I have rented trucks previously from U-Haul from your Mount Laurel location (which is a U-Haul location) and never had any issues with either the right equipment being there when it was reserved, or being able to have all the paperwork done (after doing it all on your computer system prior) and being on my way in five minutes. I understand that this hotel location is not a primary U-Haul place, but if you are paying the hotel anything for doing this service, they need to be better trained in your computer system and they need to have some courses on customer care. By the way, your equipment was clean, the van was new (only had 6100 miles on it) and it performed great in very rainy weather.William C.
Even though I did the online rental pickup process, the person in the hotel told us we had to wait until his system acknowledged our pick-up. I tried to explain that I had done the online process, but he was just kind of rude and irritated. Finally, he acknowledged that I could take the truck based on the online confirmation, but it wasn't a pleasant experience.Stefanie C.
Customer did not leave a comment.Michael M.
I would have rated this location above average, but it took over 30 minutes to finish the reservation. For some reason not all of the information was transferred in the system and the agent was having computer problems.william B.
Customer did not leave a comment.Anna C.
rude staff, novice and unskilledYusuf E.
Customer did not leave a comment.Dae L.
Avoid that location.Olivier S.
Employee could not help adjust the side mirrors of the vehicalRaanan M.
They wrongly charged me a 1000 miles when I had just driven 50 miles.tyler D.
Will submit comments as directed via the contact form. A completely negative experience.CHARLES H.
I rented a van for pickup 3 miles from where I needed it, the night. Score I get an email with a bait and switch indicating that pickup is actually 12 miles from where I wanted to be!â€” knowing I was out the money to have to pay 20 extra miles, I began frustrated. The , after finally getting my van, I found other items were being stored in the back!! I had so much to move, I had to make two trips since I didn't have the FULL space of the van and other stuff in it. Will think twice about using UHaul again!Nancy G.
Customer did not leave a comment.Judy B.
Motel 6 lobby smelled awful. Agent was slow and insisted fuel gage read lower than it did. Needed to close out agreement with dispute.kathryn K.
Absolutely no help hooking up the trailer. Just sent around to back of motel and told to pick it up myself. Didn't have the blankets I ordered (only 4 of 6). Charged for "Safe Tow" when I declined it on the website when I reserved. Must have changed when UHaul changed my pick-up location. Pretty lame all around...David C.
There was a yellow solid light on the dashboard of the vehicle, which I didn't know what it meant. I didn't know how to turn the head lights on either. If someone had asked me whether I had a question about how to operate the vehicle, that would have been great.osman T.
Overall the experience was good. There should be help at the drop of location. I was able to have family help but would nitty have been able to unhook the trailer on my own.Lisa O.
Fix your appAlbert Z.
Very poor Checkin ExperienceDaniel C.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Arlie P.
Continue to provide the good service that I experience also the good customer service I received from the people that served and took care of me thank youKevin V.
It was adequate but hard to find and hard to understand the staff on the phone. Limited selection of equipment. They incorrectly charged me for towing that I didn't want. Waiting on the refund. There was one person handling multiple tasks at the same time which took longer and added to the inefficiency, especially as I was under a time constraint. However, they were friendly and pleasant and apologized for the overcharging, saying it will be refunded in 2-3 business days.Joshua J. B.
Customer did not leave a comment.Suzanne H.
Very helpful and friendly. The turn in process went quickly!Edmund T.
Customer did not leave a comment.Jorge A.
Actually, there were some leaves in the back of the UHaul. Not a problem for us, but we returned it in same condition.lloyd K.
Customer did not leave a comment.Sreenath S.
Customer did not leave a comment.Angela G.
Customer did not leave a comment.James R.
The lobby is disgusting. The man working there was on his phone scrolling facebook the whole time i was talking to him while returning the truck. he never checked the truck in, and 4 days later i received a call from U Haul asking where the vehicle was. This caused a lot of stress and anxiety simply because an employee was incompetent and couldn't perform the basic functions of his job. because of his incompetency, i had to take time out of my job, two days in a row, to talk with u haul representatives to try to track this vehicle down. this is completely unacceptable and a very poor reflection on the company. i will never rent from u hail again and will be telling everyone I know to do the same.Carrie C.
Customer did not leave a comment.John L.
While this location was okay - I showed up for my original pickup location and was then told over the phone that 24/7 truck share was not available there, even though my reservation had been confirmed since the 15th. Utter bullshit! Customer service was useless over the phone, but thankfully connected me to the regional manager who was able to help.Martijn A.
This is a run down old Howard Johnson motel which the person behind the desk said it will be a Motel 8. The person was impatient while I checked the vehicle to make sure it complied with NJ laws. The vehicle was parked in back of the motel and covered with pine needles. He tried to charge me more than the price quoted by $100. He argued when I called U-Haul and then argued with U-Haul when I put him on the phone with U-Haul. The motel has undesirable people hanging around the outside as maybe this is in a bad neighborhood and a spot for less than desirable people to stay for the night.KElly B.
Allow employee to modify charges. Inform customers of additional taxes/fees ontop of base price upon reserving a truck. I was told that there were no other taxes/fees and there was an optional insurance coverage. I was never asked if I wanted the coverage, but it was automatically added to my invoice and the employee at the pick up location could not modify the charges.Dylan P.
Customer did not leave a comment.Jeff F.
Although I made a confirmation, I still had to give the agent all the information. He tried charging me more than what was on the registration, until I called Uhaul customer service. He couldn't find the key to the truck. It took me 45 mins to get my rental.Lamont P.
Customer did not leave a comment.terry J.
Customer did not leave a comment.Satish J.