Went to pick up the u-haul at my requested location and they did not have the truck. We were told that the reservation was moved. This required another Uber ride at my expense since I was never notified of the change. Then after picking up the truck that looked clean and swept out as stated when placing items behind the seat found several cigarette butts from previous renters. I will be calling to try and resolve these issues soon as I did not have time in our short trip to stop and sit on hold to state the issues. I am uncertain if I would recommend uhaul to any of my friends
Aaron P.
Customer Reviews for Move It Storage Loop 499
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, it was an easy and quick experience.
Debbie R.I was very indecisive but Celia was very patient and help me make the perfect choice at the end.
Luis C.All good
Luis C.Love the customer service!!!!!
SYLVIA G.