There was only one person working at the store so no one was available to help me remove the trailer from the tow hitch. It was very heavy and I was unable to do it myself. Fortunately another customer was able to assist.Tawnya T.
Customer Reviews for Mt Vernon Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.SKYLER W.
They were rude, disrespectful and did not give me my deposit back even when they made me leave the premises to go fill the gas tank back up even more, although it stated in my contract that could be taken out of my deposit. They also REFUSED to give me my deposit back so I am VERY DISPLEASED.Wesley D.
Customer did not leave a comment.Beverly D.
They offered no assistance. Everything was done from behind the counter and on the phone.john C.
Customer did not leave a comment.Jesse M.
Too difficult to return the trailer. They wanted it backed into a specific spot between two trailers. This is complicated given the traffic patterns at the gas station and the pumps being in the way. It took too long and was a very frustrating return.Grant L.
Customer did not leave a comment.Ivan R.
I had the truck rented two days before we picked it up and they tried to give it to somebody else Who called 30 minutes before they tried to pick the truck up and they said that there was a truck available that was oursLORETTA N.
Terrible experience because of no customer appreciation. Place is run as a convience store/gas service station and that is using the term loosely to imply any service or convenience exists there. "Mike" needs training in hospitality and professionalism. He had ZERO manners. (I pity his family.)U-Haul headquarters needs to send "secret undercover renters" there a couple of times to experience the abuse other customers have to endure at this facility. I am sorry that it had to come to writing a negative review, however it is truthful. Hopefully, U-Haul will try to correct the problems at this location. It REALLY needs attention.Karen M.
Customer did not leave a comment.Frances B.
Customer did not leave a comment.KAYLEE T.
Customer did not leave a comment.JAMES A.
Location for pick up was changed but never received and email or call notifying me so we ended up driving out of the way to the previous location only to be told they did not have it. It was actually located just few miles from our house so we had to backtrack all the way across town back to basically where we came fromANTHONY M.
First off, this is a U-Haul that is ran out of a convenience storeâ€¦ There was one lady, apparently, running the store and I had to wait until she got finished with a customer so that she could come out to the truckâ€¦ Then, my boyfriend had to unload the appliance handtruck himselfâ€¦ We are the customer... she should've just been able to open the back of the truck, see that hand trucks were there and leave it or unload it herselfâ€¦ This process was much slower than it should've been...Sherry C.
Customer did not leave a comment.STEPHEN G.
These people were great very helpfulLouise W.
Customer did not leave a comment.Skyler W.
Customer did not leave a comment.Gurtej B.
Great service. Friendly and easy transaction. Definitely would recommend.Marcella E.
The team at the Texaco station was very helpful and politeRegina B.
Customer did not leave a comment.Thomas S.
App was slow and crashed both on my phone and at the pickup location.Ernest S.
Customer did not leave a comment.Reba H.
Customer did not leave a comment.Charles H.
make sure all the lights are functioning before renting, better maintenance.Joseph M.
Prompt friendly service. Very nice gentleman who took care of us even though they were closed for the day.Stacey P.
Customer did not leave a comment.Mark B.
The employee is very nice. I haul was trying to charge me another days rentGWENDOLYN P.
2nd time using this location. They are rude and always looking for a way to upcharge. Require things that no other location does. So dropping off equipment takes almost an hour every time. Will never use again. Document, document, document as they will try to find a way to screw you over.Thomas Y.
These people are crooks they charged me for the biggest truck when I got the med one the sign said 29.99 and they charged me 39.99 I told her the sign said that and she said no this is my store not u-hauls so I would not recommend this place at all and then the lady in front of me had her contract in hand showing it was at a half tank of gas and that lady tried to charge her for a full tank. But if I was you I would take my trucks away from them.KEVIN P.
My reservation got moved to 3 different locations if some1 reseeves a truck at a location thats were it should beCrystal P.
You're the BEST! WE THINK YOU'RE SOOOO AMAZING!!JAKE R.
Customer did not leave a comment.Ty K.
Truck engin was weak.Mohamed O.
Customer did not leave a comment.Barry C.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.Jeffery C.
Customer did not leave a comment.KERRI P.
Customer did not leave a comment.Ashley H.
This location should not be allowed to rent out uhaul equipment. The lady was very rude the whole time. I will do my best to not let anyone rent from here again. I would highly suggest Ryder or Penske to anyone.Charles L.
Customer did not leave a comment.Jake R.
Fantastic service and really nice clean vehicle.Jake R.
The guy running it was not very professional and not knowledgeable of the app to check and return the equipment and we where told by him that we can't do that and we did.Justin C.
There wasn't enough people to run the store and the u haul part employee had no knowledge about the Uhaul equipmentRonny A.
Customer did not leave a comment.Tim H.
Very friendly staff. Would recommend.Christopher N.
Oh drop off was scheduled for Greenville ga even though we were in Gainesville ga. We spent roughly an hour with the automated system and various reps to have the location changed to one of the many drop off locations within 15 miles of us. The one that was in the system was over an hour away. The reps we spoke to said they system was unable to locate our city and insisted we needed to go to this Greenville location. After much persistence we got it changed. The process of renting and returning this Uhaul was not easy.David M.
Thank you! :)Randall W.
Very nice and professional service. Excellent location. Highly recommend 5011 Mt Vernon Texaco location. 5 stars :)Randall W.
Owners were very nice and helpful! Very clean truck and no issues at all.Tyler K.
Booked 1 mile from home. Rebooked 12 miles from home. In total I traveled 22 miles for the rental and used it less than 3 miles at my home. Never again.Charles L.
I didn't drop it off at mt Vernon market. I dropped it off at macs Valero like I was supposed to, but I was still charged a wrong location fee on top of extra miles that I wouldn't have had to use if I had been able to get the truck where I reserved it. Terrible coordination. Terrible customer service. Terrible company. Won't be using U-Haul again and I will be gladly telling people of my horrific experience to try to save them some time and money.Sandie G.
Customer did not leave a comment.Carolyn C.
How about improve the relationshipBev T.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.Alisha T.
I was disappointed the cost more because my zip code being 5 minutes away from pickup zip code.DONNA M.
Rented a 6'x12' cargo trailer. Basically was handed the paper work and told good luck. No direction or assistance with connecting the cargo trailer to my truck. Tongue weight unloaded on that trailer is still relatively heavy connecting alone besides the fact that there was no direction to ensure it was hooked up properly. Trailering boats, etc I'm pretty familiar with how to connect but not all people are. This could expose Uhaul to a lot of liability if a trailer disconnects en route. They really need to walk out with the customer. I'm assuming he did not come out because it is a convenience store and he was alone.KEVIN B.
Great and esay experienceAlton D.
Friendly staff extremely helpful overall it was a great experiencerobert H.
Small location at a rural convenience store. The clerk/owner was very courteous and helpful.Joe C.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Chris L.
Customer did not leave a comment.jody D.
This is a convenience store. The clerk on duty handles uhaul pickups/returns as time permits.Christopher L.
Check engine light was on when we picked up the truck. Equipment reserved was not available. Pick up location was not the pick up location that was originally selected and I wasn't notified about any of these changes. The facility that the vehicle was picked up from was up to standards. The truck, equipment, and location of pick up, however, were not. This made for a very difficult move without the dollys that were reserved but not included. I'm very disappointed with this renting experience with Uhaul. I've used Uhaul numerous times in the past and have never had this horrible of an experience.Jeff R.
Owner was very knowledgeable and friendly. She explained everything thoroughly. Great experience.Charles AND Su A.
Customer did not leave a comment.Douglas F.
Customer did not leave a comment.cathey T.