Problems with on line registering. There was no "Pick up my truck" on My Account dashboard, Agent had to complete the registering. Spent 45 min with that and not pleased.Brian M.
Customer Reviews for Mums Mini Mart And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sent a bill on Monday morning but later reversed it as I gave my credit card in brantford. Even though I returned the van a day early still charged me fro 2 day rental. I do not like Uhaul policy, appear really greedy.Elain C.
The staff at Mums mini mart were extremely helpful and kind and explained thoroughly to me as this is not what happened for me reservation. Other than Mums mini mart I was very dissatisfied with uhaulSUSAN,M,M V.
This U-Haul outlet is well managed by Hardy Patel.DOUGLAS S G.
Customer did not leave a comment.KYOUNGWON P.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.HUANYU S.
Charged for an extra day had until 3:01pm Saturday the 27 of March .brought it back at 12:45 pm. And was charged another full day $40 and insurance $15 + tax. Had to spend 45 on phone with u haul which said 4-5 days for a refund,and if doesn't go through call back could not provide a reference number poor poor serviceMICHAEL G.
always great serviceKEVENB S.
Have a employee assist in hookupAlex K.
I don't think that they could improve anything as they even brought my car around for me when I left the van. The best service everKathryn F.
Really was impressed with how friendly and fantastic the staff were. I've rented from many, many locations and in general it's not really a customer service experience so much as a fill in forms and hand you the keys. The person at Mum's was a total professional and super friendly. Will be back for sure.Lesley R.
Customer did not leave a comment.Douglas G.
Customer did not leave a comment.GIONJ M.
Nothing to improve! Everyone was very friendly and very helpful!RICK O.
Great customer service at this location.James C.
Customer did not leave a comment.Tammy L.
Customer did not leave a comment.Christian M.
Make sure you have the truck I ordered at the location I ordered it for, and make sure the employee who's giving me my money back knows what he's doing and make sure the equipment he is using worksJeff H.
I was instructed to use the app after leaving the truck at the drop off location. The instructions should have been to use the app before parking the truck; the photos required were not possible after turning the truck over to staff. It was confusing, and then the staff told me I didn't have to check the truck in, that he had already done that. Throughout my rental experience, I encountered very poor communication (booking and pick up, not this location).Lisa D.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.SUSAN P.
I am annoyed that three days after I was told the pick up was in Lindsay that I was contacted and told the pick up was changed to Dunsford. Not only that the time was changed from 8am to 4pmroger H.
Customer did not leave a comment.Donald H.
Thank you Mum's Mini Mart for great service.Terry S.
Nothing. Service, customer care, the truck and the staff...all excellent and terrific to deal with. Super! I'd rent there again anytime!Heather D.
Smaller center, excellent customer service.Dennis F.
Customer did not leave a comment.leslie D.
Customer did not leave a comment.Hilary K.
Everything is good.frank P.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.ART Y.
Not helpful, I had to clean truck of snow, drive was not cleared of snow got stuck several times. Also poor language skill. hard to understand. Tire on vehicle poor, no tread for snow.joseph C.
Not anything we can think of at the moment. Thanks for helping out with our move,doug R.
Customer did not leave a comment.Tony A.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.richard S.
Customer did not leave a comment.Shane B.
Customer did not leave a comment.george M.
Customer did not leave a comment.PATTY H.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.charles M.
Customer did not leave a comment.Doug R.
Customer did not leave a comment.DON H.
Excellent customer service!SCOTT N.