Customer Reviews for Napa Auto Parts Of Monee
(U-Haul Neighborhood Dealer)

97 reviews

25731 S Governors Hwy   Monee, IL 60449

(708) 746-0609

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 746-0609

25731 S Governors Hwy
Monee, IL 60449

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Guillermo L. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Thanks

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Continue the excellent service!

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Great experience. Very happy with process and staff.

Kelly R. 
Rating:
4.0

Took an hour to pick up vehicle cause it's a NAPA location and we had to wait behind customers and only one guy could do rentals. Needed to get on the road. But they were nice and did best they could.

margo W. 
Rating:
5.0

Good service

William A. 
Rating:
5.0

We are very satisfied customer. The young man who helped us was very nice & gave my husband proper instructions about the truck.

Guillermo L. 
Rating:
5.0

Good location very good service

William A. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
3.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

Eleni L. 
Rating:
5.0

Great customer service.

Laura S. 
Rating:
1.0

Vehicle was dirty before renting and smelled of smoke. Also the vehicle was returned with the same level of fuel it was picked up with (I spent $10 on fuel) but was still charged a fee for fuel. Not at all happy with this service.

Reese H. 
Rating:
5.0

Best Service I have received in a long time! Sharp employees and they were very personable. Really enjoyed the whole experience. .99 a mile is a little expensive, but I get it, you've got to also maintain your equipment and such. :)

Ronald S. 
Rating:
5.0

The trailer was ready, hooked up promptly, and in great working condition. Fast, friendly service.

Eric B. 
Rating:
5.0

Service was excellent. Equipment was clean and I was in and out in ten minutes. My kind of place.

LEE G. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

osas A. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
3.0

all was good

Richard D. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

The radio did not work in the truck

carl N. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The 12' trailer should have a dolly wheel to assist in lifting the tongue. It is very heavy to lift off the hitch.

Bruce E. 
Rating:
5.0

They were very helpful and professional.

Jereda B. 
Rating:
5.0

GREAT service, knowledgable people, They went above and beyond. We will recommend this UHaul facility!!!!!

John D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

So easy

Janet B. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
4.0

Employees/location great. U Haul computer system and check in system gets a zero.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
2.0

Be Better prepared for Internet connectivity issues. Such as power outages and have the paper work to do things by hand when this happens.

Brittanie C. 
Rating:
2.0

The best part of the drop off experience was that I didn't need to interact with yet another UHaul employee.

Tremell G. 
Rating:
5.0

I HAD A FREAKING GREAT EXPERIENCE!!! THE STAFF WAS AWESOME (HEY GABE) THE EQUIPMENT WAS CLEAN AND A GREAT CHOICE!! I HAD AN AWESOME EXPERIENCE!! I'VE ALREADY TOLD A COUPLE THATS'S PLANNING ON MOVING IN LESS THAN A MONTH!! THANK YOU AGAIN AND GOD BLESS YOU ALL??

Felicia E. 
Rating:
5.0

Rewards for return customers.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Have more trailer sizes in stock.

KEN C. 
Rating:
1.0

I was charged $42 for cleaning. When I picked up the van it took 20 minutes to find the key, I was in a hurry to get to South Bend for appointments. There was no inspection with the agent, otherwise he would have noticed the van was left with construction waste from the previous renter. Yes I did leave some potting soil from the plants I hauled. If I would have been advised, I would have taken the 5 minutes to sweep the van clean. I am in the process of moving and anticipate several more truck rentals. Though I have used Uhaul often in the past, I will no longer use or recommend Uhaul because of this experience with this location.

David F. 
Rating:
1.0

Absolutely awful. The pickup location was switched on me which caused me to pay more money for miles. I had to call uhaul multiple times which each phone experience took at least 45 minutes. When we went to pick up, we had to wait to be approved via phone which also took a long time. When we went to return the truck, I asked to be able to return it to a closer location so I would not have to pay the extra miles that were caused by them switching the location and they would not do it. Then, when we were at the return location my account could not be found so we had to spend another 30 minutes on the phone waiting to find out where to leave the keys so we were not charged. Uhaul used to be great when you were able to just drive to a location that you saw a truck at, grab a it and go. As of now, I will never go through uhaul again.

Ally N. 
Rating:
5.0

Customer did not leave a comment.

gabriel B. 
Rating:
3.0

pick up location was wrong had to drive 40 min to other location to get truck.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Sue M. 
Rating:
5.0

Customer did not leave a comment.

Franshean S. 
Rating:
5.0

Nothing it was just great, service was very friendly thanks tom

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Maretta R. 
Rating:
5.0

the napa of monee is very nice and clean and the only problem I had with the rental was the truck it self the steering was on the lines of being unsafe, truck has a lot of gear box play and/or a tie rod or rods with a bunch of play

Corey F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great people, great place. My original order was not ready at the place I requested it. Napa Monee had a vehicle and rushed to get it ready for me. They did a great job despite my bad attitude (due to the other Uhaul location messing up my order). Highly recommended!

David Z. 
Rating:
5.0

Customer did not leave a comment.

Carmen K. 
Rating:
5.0

Customer did not leave a comment.

marilyn N. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
2.0

Customer did not leave a comment.

Cory W. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Bohdan T. 
Rating:
5.0

Truly a wonderful experience and worth the cost. One suggestion - check for papers left by previous clients. I found another customer's rental agreement in the passenger door. Will definitely use again!!

KImberly S. 
Rating:
5.0

Customer did not leave a comment.

towanafay S. 
Rating:
5.0

Customer did not leave a comment.

towanafay S. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

The Monee location was fine. However, I was confirmed to pick up truck at All Automotive In Peotone. When I arrived no truck? They said I was sent notification of different pick up location. I did not receive any notification of this! No ones fault except your online system did not confirm the correct location.

Gary H. 
Rating:
5.0

Great staff, no issues!

David Z. 
Rating:
5.0

Customer did not leave a comment.

ANGEL T. 
Rating:
3.0

Truck was dirty on the inside.

Alan S. 
Rating:
5.0

My experience with tricky. The guy who helped me name was Gabe ? He not only knew his stuff, he was quick good on knowing what it takes. Great gen mar also..so yes this location was the best..

Ruben A. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Dale I. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

They did a fantastic job!!!

Diane D. 
Rating:
1.0

truck was dirty inside and out wasn't the locations fault that's the way the truck was returned Gabe is real nice at the Napa location in Monee il I showed up first thing in the morning

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

dionne W. 
Rating:
5.0

Customer did not leave a comment.

NCCOAL B. 
Rating:
5.0

Nothing

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

I always rent from this location. They are wonderful

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Alora C. 
Rating:
4.0

Customer did not leave a comment.

JANET N. 
Rating:
5.0

Fast, friendly, clean van, they made the process easy! I highly recommend this UHaul location!

TAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Kelly D. 
Rating:
3.0

They seemed disorganized and it's a side business so I had to wait even though I arrived when scheduled.

Lowden A. 
Rating:
5.0

Quick, friendly, and efficient.

Ryan D. 
No reviews have been submitted for this location.

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