I've used Uhaul 3 times. The first 2 times were pretty good. This time wasn't as good. Upon starting the Truck it had an oil/maintenance light on and was between the E and the first mark on the fuel gauge. Honestly, I wasn't sure if I should even take the truck, because I didn't know if I could make it to the gas station. It was a 15 mile round trip, So I risked it, refueled at the closest gas station and left a note for Uhaul to check the light out before it gets rented out again.CHRISTOPHER B.
Customer Reviews for National Storage Centers
U-Haul Truck Share 24/7© Location
Grand Rapids, MI 49512
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make your online checkin a little easierFrank D.
Make sure vehicle is clean, the exhaust is maintained, has enough fuel to make it to a gas station, has the â€œdollyâ€ and whatever items as ordered per receipt in hand, the pick up online process took us at least hour, plus calling customer service and talking to 3 different people and waiting on hold in between so that was even more time! Tech service, key service, financial service person for products not received per orderedâ€¦a nightmare! We were told our truck wasn't available at Uhaul as ordered, a week prior, to pick it up a mile down the road in a parking lot, sitting by itself. As if moving day is not stressful enough. This all could have been avoided had we dealt with a real person!TROY G.
My reason for not recommending this location has more to do with the challenge of the self-service program. The online/app component is poorly done. I spent 40 minutes slogging through the process. I got booted off the online form every few minutes. I then tried to call Uhaul's customer service number- no answer. I stuck it out and got the truck. The truck was fine. This self-service program is a good idea but poorly executed.Ken L.