Customer Reviews for Network Transportation Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Network Transportation Inc

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Rasko P. on

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Kiarra P. on

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David S. on

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Manager was Awesome

Jennifer K. on

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To start, we have filed complaints thru 1-800-GO-UHAUL.. from the time we got home with the 26 ft truck that ended up having no air conditioning in 100 degree weather and calling your vendor to let them know.. they said call the 1-800 #.. we did. They were wonderful! Kathleen in breakdown followed through wonderfully. She suggested a few options. The one if having a repair person we could not do.. on timeline and back forth moving there was no time. But option to call back the vendor requesting a concession. Was told he can’t do that. We asked for a manager.. said not there, would not give his name or the managers. Decided to wait until after 4th of July while we still had the truck on that day and call July 5th in the AM when we assumed them to be open. And the day we are to drop the truck. They were closed. We dropped the truck and filed our final complaint through corporate and they said any concession would come though from the vendors manager with a follow up call to me. As of today, Sat July 6th we have not heard anything. We moved for 2 days in 100 degree weather 100% humidity and no A/C in the moving truck. Somehow we should have received some effort from the vendor. He was rude from the minute we got there to the time we left with the truck and when looking for assistance with this issue was rude, not helpful nor could careless regarding the situation.. Frankly, we will never go back there again and they will be getting a write up on Google from me. Corporate was great but this vendor lacks any great representation of U-Haul.

Andrew T. on

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Schuyler S. on

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We were lied to, given a broken truck, had poor communication AND had my husband's wallet stolen by an employee when we returned the truck. We were promised a certain price that was not honored. It has been a TERRIBLE experience and no one has been willing to help.

dennise D. on

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Tad T. on

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The mileage you allow from Jacksonville to Tampa is not enough. This is Twice that I was over our place in Jacksonville is on St. John’s bluff same at rental pick 5 minutes away and drop off is 8 minutes away. We came straight to location.

Francisco L. on

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I left the trailer with clerk and did not get refund, I DID NOT USE THE TRAILER BECAUSE HAD ISSUES WITH TRUCK, NEED THE REFUND, CLERK DID NOT TAKE NOTE WHEN LEAVE THE TRAILER IN THEIR FACILITY.

John B. on

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Britni J. on

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This location is trashy. The gentleman tried to tell me my rental was for a 10 foot truck when it was for the 26 foot truck. Also the truck was not in service until 10 because it was getting the bent tire repaired from the prior rental. So it was not ready at 9 am. The gas on my documents was said to be 3/4 however when we got to the truck it was actually 1/4 and he said he would fix it in the system. Yesterday I got my invoice and a $60 truck rental turned into $125 because he clearly didn’t amend the mileage in the system and i paid for someone else’s mistake.

Reginald F. on

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Tera W. on

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Chandler E. on

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I was charged an additional for $45 for no reason...I returned the truck clean and gas filled above what I took.

Wilbur H. on

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Great service

John F. on

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Was not customer friendly at all. Never said hi. The place looked awful. Would suggest Uhaul pay a visit to this location. Would suggest they start with "Welcome how can I help you".

justin C. on

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One of the brake lights didnt work when I picked up the dolly from the first location. When I went back in to building to let the gentleman know, he said he couldn't do anything and I need to take it to another location to get it fixed. The second pick up location I went to was fine. A little slow but the gentleman that helped me was nice and polite.

Reinerio H. on

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Carlos D. on

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james H. on

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After hours self-check in was fairly straightforward. I was concerned about leaving the equipment I rented in the back of the truck without a lock. Fortunately it was just blankets that I was able to leave in the front of the cab.

Erika M. on

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Bejan T. on

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I will never ever use uHaul again. I made a reservation at 89565, did the online checkin for a speedy process because my condo only allowed a 4 hour window for my move in. Showed up the location one to find out that they didn’t have any trucks for me. I asked the person if there was anything he could do, he said no. I asked if he could call another location, he said no. I rushed out of there to another location (Beach blv. And South Side) a lady there was able to call the local manager to find me a truck. At this point I’m 3 hours late to my move window. Showed up to the other location, which was extremely unsafe, although the guy there was nice, the computer system was down so it took me 40 minutes to get out of there. Half way home, I noticed the truck did not contain the dolly I paid for, so I called the lady at the second location I went to, Who was very helpful, asked me to come by and get a dolly. Overall, uHalu has turned into the McDonalds/ Walmart of truck renting. The people they allow to be dealers are extremely unprofessional. Overall I will tell all my friends not to use uHaul. I’m still stuck paying $100 bill after having to drive around for 5 hours for uHaul.

Walter F. on

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Jamie J. on

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it was an empty lot with several buildings around. i had to wander around for a while to find the drop off box at a building across the road.

Emelita D. on

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James D. on

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Great quick service.

Kurt S. on

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There were no signage as to what entrance to use to drop off the truck. I missed the entrance on the first try. The only way I knew where to drop off the truck was because the car dealership next door directed me to the location.

joon L. on

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Glenn P. on

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I rented a 15' truck for approximately 2 hours to move a piano. When I returned the truck the agent was eating lunch so we did not inspect the truck together. When I received my final bill, via email, a $25 clean up fee was added to my bill. I left no dirt, debris, or equipment in the truck. I simply rolled the piano onto the truck and rolled it off. Total trip was 16 miles. This is outrageous and probably the most blatant attempt at a money grab I have ever experienced. I will never rent from this location again. Nor recommend anyone I know to this store.

Patrice B. on

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Had to use larger truck then ordered with no lock on it. All of my electronics were stolen. Plus cost much more in gas very upset cost me about 5k in personal loss never again

kevin K. on

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Patrice B. on

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there was no lock's for the truck and all the electronic tv's, computers, and I am not sure what else at this point is gone I believe that's it. Not happy at all

Jessica S. on

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Glenn P. on

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Nathaniel R. on

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Sandra J. on

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Patrick Y. on

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Very accommodating and even though he did not have some of the equipment/pads that were originally requested (as no one had brought any in) He did attempt to call a few other UHaul locations to locate some. Adjusted the bill to reflect not included.

Lurline E. on

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Sursattie N. on

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The location was filthy and I needed other supplies to do my move and nothing was available. The truck right rareview mirror was spinning around while I was heading to Kissimmee. It took me longer to get to my destination than usual. I had to stay in the right lane all the time.. it was a dangerous situation.

Tammara D. on

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Stephen R. on

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TY M. on

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Tammy N. on

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Barbara O. on

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We will use u-haul again for such good service

Oluwole O. on

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DEBRA L. on

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Uhaul sent me to a location that was already closed, rescheduled me last minute to this location. Instruction pamphlet given was in French!! Luckily there were no incidents which required me using the instructions.

Eugene W. on

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I was misinformed as to the protocol for changing my reservation from single location to a one way trip. Due to this misinformation, I incurred a second charge for all services rendered. I was very disappointed not so much with the guys info, honest mistakes can happen, but rather with the woman I spoke with who heads that particular division. She was extremely unhelpful and borderline unprofessional.

Alton M. on

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I will rent trucks from other rental company's. Worst experience never a uhaual again.

Michael M. on

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Repeatedly attempted to use the mobile check-in link and always got an error message after getting to the uhaul website.

David W. on

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Better directions and information that ia current about selected drop off sites. The selected site was a dive with no one available to assist.

SHANE T. on

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John was very helpful and understanding about needing the Cargo Van another day. He answered all of my questions in a professional manner. Thank you for everything!!!! I will DEFINITELY come here again in the future!!!!!!

Ossama E. on

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beverly A. on

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EDNA N. on

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You're one of the ONLY companies that I see at this present time that truly has GOOD CUSTOMER SERVICE!! Thx for being so kind to me

AMAL S. on

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Kenneth A. on

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Fast, easy going people. If I need a Uhaul in Jacksonville I'm going here. Would recommend to anyone.

DAINELLE C. on

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Jameson A. on

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Mike M. on

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Trailer had not been cleaned, had wheel bearing grease and oil on floor with wood in it. Was missing wiring pigtail, after installing pigtail found wiring harness wire cut for turn signal and brake light. Was told to find a uhaul repair facility, could not find one, had to stop on interstate exit to wait for roadside.

Alex M. on

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This was, by far, the worst experience I've ever had with U-Haul. I was originally supposed to pick up my trailer at 10 am at another location, but upon arrival I saw that nobody was available to help me and all the doors were locked. I called the guy and he told me that he was out of town. He sent me to another location that apparently had the same trailer I needed. I get there, and there are no trailers for me to use. After finally getting a hold of customer service, they send me to the St Johns Bluff location. I finally get there (almost 4 hours behind schedule at this point) and I pull into a car repair lot with a few trailers available. I call the number listed for this U-Haul location and explain to the man that I'm here by all the trailers, but I cannot seem to find the actual office location. I can already sense his impatience with me as he says in a sharp tone, "It's the only building on St. John's Bluff." I responded to him, "Sir, are you trying to tell me there's only one building on St. John's Bluff? I'm driving back and forth and I can't find your building." He sighs and says, "I'm sure you'll find it," and he hangs up on me! After this all-day experience with U-Haul I'm fairly certain I'll never be using their services again.

Trena V. on

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Sandra Y. on

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Jimmy P. on

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Parking lot is a little rough and really needs to be paved or evened out.

LORI MICHELE T. on

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Edward D. on

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Kristina C. on

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I've used this location before. Always a wonderful experience!! Friendly service, great conversation, and extremely quick and efficient!

Lauren B. on

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Marry M. on

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Eduardo P. on

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They wanted to charge 10.00 for parking and we ended up parking at a shopping plaza across the street.

CAROL P. on

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Gaston T. on

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CHRIS C. on

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Timothy M. on

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christopher D. on

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I was charged for fuel when I brought it back at the same fuel level. NOT HAPPY!

Liang L. on

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IDA Y. on

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change nothing the people are why i always go to the same place to rent my u-hauls very nice clean i will use them again

Jimmie M. on

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Cost was good And services was great

STACEY E. on

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My online reservation was not found. When I walked in no one was there, the business was not occupied by anyone. I had to wait 5min before someone showed up. Inside of truck was dirty and had to clean myself before places my belongings in it. The steering was so off and the truck constantly drifted to the left. I felt very unsafe driving it but had a deadline to complete my move. I will not use this facility ever again. Very disappointed.

MIKE W. on

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Everything was great with the service from the people at the facility. Vehicle was clean. Problem was with the vehicle. Alignment is completely out of whack. When I can swing the steering wheel back and forth some 30-35 degrees and it barley affects the direction the vehicle is going it is in need of serious work and is a hazard on the road. Needs to be fixed.

Marie C. on

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randy R. on

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excellent service , will return, no problems, thank you

doug B. on

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The truck I reserved a month prior was not abailable

Greg A. on

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mark D. on

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Richard C. on

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Had to go inside to pay. Was one of the nastiest businesses I have ever been in. The truck was absolutely filthy on the outside with mud and dirt. Even the gentleman that walked me to the truck commented how dirty the truck was!

Roxie S. on

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Great customer service at this location.

cheryl L. on

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Get a bigger sign for the building.

Dennis G. on

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Kimberly B. on

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barbara B. on

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Todd Y. on

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Customer service was shotty. Felt like I was getting a trailer from "Pappy's Farm". Dirty building when you walk in. Guy in the office was preoccupied and didn't even know there was a reservation. Didn't offer to help me hook up the trailer. Had to ask him to verify it was done correctly. Never tested the lights and I had to stop while driving to jiggle the uhaul wires to make them come on. Very poor service. Next time I'll shop around.

john G. on

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My original reservation was at Merrill Rd. location, with Raanne. She was very professional and helpful. However, when I went to pick up trailer on Friday, the lady (I did not get her name) on duty was very rude. She stated there was no one there to help me load trailer on my SUV and nothing else she could do to help me. I went to St Johns Bluff location and John was very helpful and got me loaded up.

Stephanie D. on

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It was a very quick and easy experience, whic is essential when you move.

David Z. on

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Rita V. on

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Michael P. on

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craig P. on

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Xavier W. on

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Great customer service

Ronald T. on

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Rented a 15' foot Uhaul here yesterday and was written up and ready to go in no time! They were very detailed and provided all information up front with me before I drove off. We were even delayed during my move because of the weather and called to let them know I wouldn't be able to return the Uhaul the exact time I needed to. He told me it would be fine and didn't try to gouge me or make me pay extra. I'd definitely recommend this place for Uhaul rentals because of the great customer service I received!!

Gregory C. on

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Quick and easy with online reservation. In and out in less than 10 minutes