Everything was great!MARK S.
Customer Reviews for New Elements
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have had bad experiences with Uhaul in other locations before and was reluctant to use them again. But this location restored my faith in Uhaul. They are very kind and friendly. I will definitely use this location if I ever have the need again! KUDOS to this location!Lynda W.
Megan was very professional and explained everything clearly. Very good employee.MARTIN O.
Staff are very friendly and helpful! They made my rental very easy! Would rent from again, and again!!LYNN S.
Customer did not leave a comment.BO Y.
Customer did not leave a comment.LAWRENCE C.
Smooth transaction. Friendly staff.GLENN M.
Overall was a great experience. Will be back again soon.DANIEL Y.
When we opened the truck, most of the furniture pads were lying in a mess on a pile rather than neatly folded, which is how I have always found them in the past. They were clearly used, as they were soiled and damp. I called the day before to make sure everything was ready, but when we arrived it clearly was not. Additionally, the checkout process in the morning took a long time. We arrived at the location around 8:15 or 8:20 and weren't able to leave until around 9:00. There was no sense of urgency there. We scheduled movers to be at the home at 9, so we arrived late.CHRISTOPHER S.
Check the straps on the tow dolly. It took us a long time to get them out. Someone had ratchet them into the handle. Plus we had to buy WD-40 to have them work better.John S.
Location and service good but equipment had issues. Trailer jack was not working correctly made loading and unloading car difficult to do. Should have requested a refundrobert S.
Customer did not leave a comment.William H.
Customer did not leave a comment.alan R.
Quick and efficient!BRUCE A.
we only had trouble with the app, but I don't know if it was my incompetence with it. I was very grateful for the regional number handling the mishap, though they took a long time answering.Dean C.
Owner was very helpful and very kind.Jeffery S.
Everything was great, quick and painless and she helped me hook up the trailer making sure everything worked before I left. It was awesome!Morgan H.
Update the app, make it more user friendly, be more upfront with fees and pricing when advertising, hire more customer service or pay them more.BRENDAN H.
Have blocks under lift to have hitch available for bigger/higher trucksPaul S.
I returned the vehicle with MORE gas than when we picked it up and I still got charged for 2 gallons of fuel!!!! I guess next time I will have to take photos of the fuel gauge before and after to protect myself.David C.
Associate was helpful and I had no issues.Andrew R.
They were very helpful with my daughter.lydia H.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Jerry C.
BEST Uhaul in Porter County! This place is ALWAYS friendly and helpful and always has the right size truck available! Well Done!!Enoch H.
Professional and wonderful attitude on customer service.Brian N.
The new style ball lock would not release the trailer when I returned it. After 20 minutes in light rain I was able to pry it up while the employee cranked.Alvin K.
Very pleased! Was a painless process to get into a truck as I was pressed for time. My paperwork was ready, and staff was friendly and helpful!Steven L.
Excellent service! I was helped in and out of the door with my rentals. They had everything that I needed. I will definitely use this location again. They also had a bunch of trucks outside ready to go.Jeffrey H.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Michael M.
Friendly servicePaul M.
Customer did not leave a comment.Dennis S.
I was charged for things that I didn't get and I've been on the phone for two days trying to get it straightened out and nothing has happened no one is acting everyone's blaming everyone else that that the store is blaming U-Haul U-Hauls blame in the store and buy my money still gone and that's theft I want my money back or I'm calling the police on youRobert J.
The woman who we talked to was very sweet. She really helped us out by extending our rental.Andrew K.
Easy pickup and drop offJeremy P.
Customer did not leave a comment.Evan C.
Process was fast and easyJeanne D.
Customer did not leave a comment.Eugene A.
have the front end alignment checked on the vehicle I rented. It was loose.Dennis D.
Honest, Clean, quick, easy, extremely helpful and friendly! Drop box! Supplies on hand! THANK YOU!! Keep up the good work!! The best in the area!Enoch H.
Trash was left inside the front of the truck.MEGAN V.
Customer did not leave a comment.james W.
Customer did not leave a comment.BRIAN K.
Super job getting me out the door and on the road.greg H.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Rik C.
Customer did not leave a comment.ALLEN A.
Customer did not leave a comment.Allen S.
So thankful I chose to rent from New Elements. So very helpful, great service, and very friendly. Will definitely refer this business to others.Connie D.
Customer did not leave a comment.Robert M.
Absolutely amazing service! I was so happy that getting the equipment was the easiest part of my move and the lady that helped me, Alexa was absolutely amazing!Emily H.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.John K.
Customer did not leave a comment.Trevor M.
Customer did not leave a comment.Matt V.
Nothing. Unable to answer some questions as we dropped off after hours. No issues or complaints there. Very easy to complete.DANIEL B.
I wished I had of gotten the Auto Transport Trailer instead of the Tow Dolly.Louis S.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.DONALD J.
Stress free move and will come back for future moves and receptionist was professional. Thanks again and 5 stars is my rating to youLarry Michael N.
Customer did not leave a comment.Kimberly H.
Alexa was awesome!John M.
Staff was very helpful and professional. I will definitely use again.Andrew R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.JoEllen O.
Very friendlyKeith G.
Alexa was very fast and proffesional.Michelle A.
Customer did not leave a comment.Shirley F.
Rented a car trailer. It was in great condition even had new tires. The girl in the office was very pleasant and helpful. Excellent experienceGina B.
Customer did not leave a comment.Evelyn R.
Customer did not leave a comment.Susan K.
I appreciated the time the staffer spent with me showing me how to hook up the trailer! Very friendly!Eileen T.
Customer did not leave a comment.Keith G.
I had no major problemsKelvin M.
Customer did not leave a comment.Nicholas C.
The person that checked me out was awesome. Big thanks for the accommodating service. UHAUL CORPORATE: THE LAST THING that someone who has had a busy stressful day moving wants to deal with is an automated check out with the threat of a $20 conveniences charge. The old way was fine, knock it off! Other than that, all good.Gabe J.
off hours ck-in photo needed to say Check to display - assumed automatic - otherwise okJohn J.
It was snowing the wheels just kept spinning on the van. Need better tires.Robert D.
The staff at this location are very friendly and helpfully. They really care about their customers and make the experience of picking up and returning very easy and pleasant. I would definitely recommend this location to friends and family.MARIO N.
Outstanding serviceJames T.
Customer did not leave a comment.Wes M.
Don't charge me $20 because the uhaul website wasn't working.Casey H.
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.Donn A.
Customer did not leave a comment.Brien C.
Lady who waited on me wonderfulKaren M.
Great experience!Anthony M.
Hire more people like the young lady that took care of us. One of if not the best I have ever dealt with.Harvey A.
I never went inside, so I cannot comment on the cleanliness of the office. However, the representative met me outside as I was parking the vehicle, said hello and asked if I had any problems. We did not, so she took the keys, and said she would email us the receipt because of how cold and windy it was outside since she had to take time to look over the truck. For that, my family and I are very grateful.Clyde W.
I dropped off after hours so I really can't comment on the questions however I have recently dealt with this location and the service was very good.MARIO N.
Customer did not leave a comment.greg H.
Very Nice people love this location second time ive used them and i will always choose this location.Emily H.
Customer did not leave a comment.John K.
Customer did not leave a comment.chris P.
Trailer was clean. Surge brake release not working. Needed to back up an incline with loaded trailer. This was challenging.Mark W.
Customer did not leave a comment.Dave S.