Customer Reviews for New Hartford Self Storage
(U-Haul Neighborhood Dealer)

242 reviews

283 Main St   New Hartford, CT 06057

(860) 469-4843

Location Hours

  • Mon-Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 469-4843

283 Main St
New Hartford, CT 06057

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I had three phone conversations with the office. Each began with a sigh and a reason something couldn't be done. "No, we don't have your contract" until they found it. "No, we don't know where the truck is" until they found it. "No, we don't have the number where it is now" until they found it. Just acting like their job was overwhelming.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

ben h.  |  Overall Experience 
Rating:
5.0

I like this facility because it is dry, heated and they have power for my battery maintainer

Allen S.  |  Overall Experience 
Rating:
5.0

Needs no improvement! Keep up the good work!

STEFAN P. 
Rating:
5.0

The staff was very helpful. I do not know the name of the woman in the office, but she was very helpful and friendly. Willy, who helps us put the RV in as well as take it up was also extremely helpful every time we went there. We used the facility to store our RV indoors during the winter, we will be back in the fall.

Steven Z.  |  Overall Experience 
Rating:
5.0

My many thanks to ,Gina,Joellen and Willie for always being there when I needed to warm up and inspect my car . thanks, Ralph Micheller

RALPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

I've been coming here for many years. There is no better manager than Willi. He takes pride in his work and is always concerned about safety and security. I always know that I am in good hands.

William H.  |  Overall Experience 
Rating:
5.0

Gina and Willie are very helpful and great people to work with!!!

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley R.  |  Overall Experience 
Rating:
5.0

I’ve stored 3 of my cars with you for years and there has never been one single problem. I always look forward to seeing Willie. He’s very cool and extremely helpful. Keep up the good work.

JOHN K.  |  Overall Experience 
Rating:
5.0

Make sure they know the return policy fully. Great experience and friendly people.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T.  |  Overall Experience 
Rating:
5.0

Willie was particularly helpful and courteous

Albert L.  |  Overall Experience 
Rating:
5.0

Gina was friendly, clear with instructions, quick. Truck clean. Totally opposite experience of prior rental.

BRIAN H. 
Rating:
5.0

Staff on site was wonderful. Willie, Gina, and Joellen were very friendly and helpful if I had any questions or needs. I am grateful that I was not required to keep it there for the minimum six months that was your new policy. Again thank you very much and have a great day. -Brad

Brad V.  |  Overall Experience 
Rating:
5.0

Overall I had a good experience . The only thing I have an issue with is my moving out. My storage unit was completely empty on March 3rd. I called the New Hartford office where my unit was located. I asked if I would get some of my payment back. I was told no because I didn’t let them know at least 2 weeks before. I would only get my deposit back. I to the receptionist I had no idea I would be moved out so soon. I could have kept my unit empty and locked until the end of the month but I would not play that game. I think I should be entitled to 1/2 of the month back. I know that you will rent it quickly because the size is popular and it is climate controlled. I doubt if anyone there really cares but you asked for my opinion. Regards- unit L06

Sharron P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCAS S. 
Rating:
5.0

Office staff very helpful. Cargo van used was in excellent condition it was a pleasure using this van.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

Dmitri N. 
Rating:
5.0

The 10' box truck get terrible traction in the snow when empty. I doubt that there is much you can do about this.

stuart R. 
Rating:
5.0

My closing date kept changing and consequently, so did my rental plans. The administrative asst. was sooo kind and accomadating. An asset to this office!

Elizabeth V. 
Rating:
5.0

Very friendly and helpful staff, Easy location for pickup and plenty of parking. Everything was handled professionally and I would highly recommend them to anyone looking to rent a moving truck.

Arthur W. 
Rating:
5.0

I can't remember her name but the person who helped me was great. I would use and recommend this location again.

dana A. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
2.0

Instructions weren't very clear - I wanted to rent a hand truck and they had none. I had to wait for my padding. I had to go to another location to rent a hand truck - they were great and I noticed how many options they had to rent. Much better.

Maria M. 
Rating:
5.0

I have been using this storage facility for about 2 years and they have been great! The price was very resonable and other facilites I have used constantly increased the rates but I believe mine went up just a few dollars in the 2 years.

SUZANNE H.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff, very easy and convenient.

Fiona s.  |  Overall Experience 
Rating:
5.0

One of the better storage facilities that I have used, wo7ld recommend anytime.

RICHARD G.  |  Overall Experience 
Rating:
5.0

Our experience with your facility was a lot less than we'd hoped for. I understand the layout of the storage space doesn't lend itself to being flexible on customer requests, but your Willie was the easily one of the least flexible and accommodating people I've ever encountered. All we were trying to arrange was some way to have access to our vehicle while was to be in storage, and because we weren't lucky enough to get a spot on an outside row when we arrived, he was nothing but brittle. Our choices were simple- park in the middle of the row and buy a trickle charger so the battery wouldn't run down and kill the computer, or go somewhere else. He could have re-arranged a boat or offered to call us if an end spot opened...absolutely no effort at trying to accommodate a customer. Must be nice to have a business where that can be done, as someone else will come along. That person won't be me.

Mark S.  |  Overall Experience 
Rating:
5.0

Excellent,friendly staff,always helpful.

Richard D.  |  Overall Experience 
Rating:
5.0

Excellent experience on all fronts including professional and courteous staff.

Patrick M. 
Rating:
2.0

Truck was dirty with food and spilled beverages in the cab not cleaned up leaving the console a sticky mess I had to clean to not be grossed out. Also when calling to confirm pickup was told they didn't have a truck. Several calls to straighten out reservation

David D. 
Rating:
5.0

Very friendly woman in the office when I picked up the van. Very fast and easy experience overall. Price was best around compared to rental car companies. I'll will definitely use them again.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Gina was friendly,courteous and professional.

Vance W. 
Rating:
5.0

Great customer service - very efficient - thank you very much!

Roderick M. 
Rating:
5.0

This particular truck has in excess of 140,000 miles. It would be fine if maintained properly but in my judgement it needs front end work for loose steering and wheel bearings replaced. I only used it locally so no problem but I would never want to use that for a longer trip. The people and location are fine.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Make it cheaper.

Tiago O. 
Rating:
5.0

Very easy pick up and drop off and website is very intuitive. Staff was great and van is perfect for college type trips

Andrew C. 
Rating:
5.0

Add remote pickup option to this location for after hours pickup.

Michael W. 
Rating:
5.0

Was very happy whit the service good job keep up the good work thank

GARRY M. 
Rating:
5.0

Very easy to use on line, very personable and efficient staff on site. Fantastic experience!

Judith D. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Carol W. 
Rating:
3.0

Customer did not leave a comment.

Sandro C. 
Rating:
4.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

My best U-Haul experience yet!

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Herbert S. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Gina was very nice friendly and helpful. Great experience. Thanks. Bear

ALAN W. 
Rating:
1.0

This truck leaked horribly. By the time drove the 40 minutes to my new location all my belongings were soaking wet. Also, no one told me that I needed to take a photo of the mileage and gas in order to complete my after hours return or be charged an extra $20. I already put the keys into to return box by the tine I accessed the website. Absolutely ridiculous and infuriating. I will never come back to uhaul

Evan P. 
Rating:
5.0

Excellent rental experience. Will use again.

Bonnie B. 
Rating:
5.0

Great in an out service!

michale G. 
Rating:
5.0

Customer did not leave a comment.

Caleb C. 
Rating:
5.0

Great service.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Awesome service!

Bob S. 
Rating:
5.0

I have rented 2 trucks and both times I was advised two different times for returning the truck. 1. Most recent I was advised that the truck only to use for the day; because the truck was to be rented the following morning. 2. As the copy of rental reflects a one day rental. 3. I was charged 2 day rental on both occasions. 4. The truck was returned on both times at the same level as when rented. The most recent I filled it with more gas than where it was. I have copies of both rentals information.

JOSE M. 
Rating:
5.0

stop email the customers over done people dont like to have continual email i even asked u haul to stop sendong emails so STOP! my buisness is done with you STOP! emailing me immediatly!

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

wendy A. 
Rating:
5.0

only negative was there was bird poop on the windshield and there was no windshield washer fluid in the container but other than that, truck was extremely clean inside.

barbara K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Love having UHaul in town - very convenient!! I've rented 3 times, and each time has been great, no issues.

Anthony D. 
Rating:
5.0

REALLY WORKED WITH US ON SOME LAST MINUTE CHANGES. VERY NICE PERSONNEL

Lenita C. 
Rating:
5.0

Customer did not leave a comment.

Katie R. 
Rating:
3.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Connie K. 
Rating:
4.0

I reserved a 10 foot box truck for a local move (to return it to the same site) and was told when I picked it up that I could not and had to take a 15 foot instead. There were two 10 foot trucks available. I just did not need such a big truck and I cannot understand the reasoning behind it.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Provide the correct charge for mileage for weekend rental and be sure your printed information matches what you quote the customer. I was told the mileage charge was 69 cents per mile and the sign on the counter said the same but was told day of rental it was 99 cents and was charged 99 cents.

Teresa L. 
Rating:
5.0

The website was difficult to maneuver when trying to obtain verification of rental return at the end of the run. Gina was very helpful and professional.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

Lynn G. 
Rating:
1.0

Vehicle had transmission issue .. called number on contract no answer .... dealt with vehicle issue the whole way to NYC... this was dangerous and so frustrating..., more issues as well... a drop off in Harlem? Seriously?

Betsy F. 
Rating:
5.0

Customer did not leave a comment.

Kristina L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
4.0

Computer glitch slowed check out but it was not a big seal for me. Gina very friendly.

Peter S. 
Rating:
5.0

N/A Thanks!

John M. 
Rating:
1.0

Employee arrived late and subsequently lead to confusion with my contract. Certainly wouldn't recommend this location to family/friend

Timothy O. 
Rating:
5.0

Responsive and helpful. Thank you.

ELIZABETH G.  |  Overall Experience 
Rating:
5.0

NA at this time. All is well.

Ronny K. 
Rating:
4.0

Excellent experience overall-- sometimes the computers were down which hampered the staff doing their job. Access great, facility at good temperature, ok lighting. you could use a new $5 broom....

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Exceptionally clean and well maintained. Wonderful and responsive customer service. Other unit renters were always friendly and considerate if we overlapped loading area use. Great facility!

RACHEL L.  |  Overall Experience 
Rating:
4.0

I would definitely use this facility again!

CHRISTINE C.  |  Overall Experience 
Rating:
5.0

Clean place nice people. They did t have enough small storage places.

JENNIFER W.  |  Overall Experience 
Rating:
3.0

We had to jump the truck twice which was very inconvenient

Lori D. 
Rating:
5.0

I was so wait to write a review here. First of all everyone at ur new Hartford storage place were exceptionally awesome. When I went there Willy was awesome!!! He explained everything in detail. Which totally fit in my budget. An Stephanie as also awesome n the other girl. Paid for everything there, I m a single person,moving everything in felt like I had no worries. Until then next day when something told me to check my bank account,to find out that U-Haul in Texas took 406.- off my card. They claim the person whom whom used one of there rucks never really paid for anything. So the U-Haul in Texas rolled over the 406.00 in my account. So very unacceptable n very unprofessional¡!! I went to my bank then I called U-haul in New Hartford,CT. They knew I would be calling. N they knew I did not want my card being used for anything else. Only what was in my budget. But U-Haul in Texas took my money leaving me no money to pay my bills. Even thou they have to reimburse me immediately all my bills are not gonna b paid on time on a timely manner. So know matter if U r storing a boat,car,furniture, when u walk out the door check out ur bank account. Keep a very close eye on that for a few days n monthly if u have them take money off ur card. I hope my message gets to everyone. Because I was gonna put U-Haul in Texas all over Facebook. ***But everyone in the New Hartford branch kicked ass.*** Thanks for being really kool. An there asshole whom did not pay there bill,really needs to get there shit together. But I will keep u all posted to let u know if -haul in Texas paid me in full. Because of them,now I have no money. Even Texas U-Haul really needs to get there shit together. Especially when I did not give them authorization to take anymore money out of my account. Maybe u could call this shit hacking vino my account!!! Really nice when I was gonna buying some groceries,n because of Texas now I can't!!!!!

GWEN G. 
Rating:
5.0

Customer did not leave a comment.

Marangeli L. 
Rating:
5.0

Not a thing

NEAL Y. 
Rating:
5.0

Staff was very helpful & friendly

JAY K. 
Rating:
5.0

Customer did not leave a comment.

APRIL O. 
Rating:
5.0

Nothing to do. Everything went well on the move.

Dexter B. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Everything was great, and Stephanie at the office was wonderful.

Cynthia Y. 
Rating:
5.0

Vehicle was clean, and new. Used their rate of $79 rental plus $.29/mile, since I was driving about 300 miles, so rental was very reasonably priced. Pickup was simple, returned after hours using lock box. Satisfied customer.

Virginia D. 
Rating:
5.0

We have rented the U-Haul truck twice now and found it very convenient to have the rental in the same location as our storage facility.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO D. 
Rating:
5.0

Stephanie was extremely helpful. She went the extra mile to ensure I was able to rent the truck I really needed.

Brendan M. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Stephanie is great!!!!

JACKSON K. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

As far as I concerned......nothing. This is a very well oiled machine. Keep up the good work. I will definitely be renting again. Thank you!!!

jerome D. 
Rating:
2.0

I scheduled a pick up at 9am a week before pickup and had to wait a hour before a employee came to open so I waited a hour and had to pay someone to help me move that extra hour to wait

Barrett S. 
Rating:
2.0

I rented a box truck. It had snowed the day prior and when I picked it up I had to scrap off the ice and 4 inches of snow from the windshield. It should have been done for me. I was charged a cleaning fee, even though I thoroughly swept out the entire truck. I was also charged $8.50 for 2 gallons of gas. I brought the truck back with the exact same amount of gas I was given it. Tried emailing the number to have them call me back and never received a call.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

chuck L. 
Rating:
5.0

We were very pleased with the service. We would recommend to others and use again.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Ketil O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Van was new and clean. Staff was very pleasant. No problems at all and would recommend this location.

Flavia M. 
Rating:
5.0

Customer did not leave a comment.

frank A. 
Rating:
5.0

Clean and well organized facility, staff is pleasant and courteous.

DEBORAH D.  |  First Impressions 
Rating:
5.0

Management were nice and the place was available so fast honestly on of my best experiences with a storage unit

CAMERON B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top