Customer Reviews for NewAge Events
(U-Haul Neighborhood Dealer)

118 reviews

176 E Arrow Hwy   Covina, CA 91722

(626) 261-4630

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(626) 261-4630

176 E Arrow Hwy
Covina, CA 91722

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ana was great even waited for us past closing so we could return the rental. There are still good people in the world. Thank You.

Matthew S. 
Rating:
4.0

Came to return the truck at 145pm, no one was there. Tried calling, the number found on google, no answer and couldnt leave a voicemail. Number given in text was missing 2 digits. My car car was locked behind their gate. And didnt have access to my personal car for an hour and 15 mins. Completely unacceptable.

Aurelio R. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Rebbeca J. 
Rating:
4.0

There was a ton of "stuff" in yhe yard by the black roll up door. May have had to clean out a unit but still.... The lady checking us out wasn't too personable and didn't really seem to be able to answer questions.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
3.0

Customer did not leave a comment.

King H. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
1.0

My reservation was shifted to a site that didn't open until 10 am and that closed at 4 pm with access to the truck lot closed via a gate after 4 pm. I was only able to use the truck from 10:30-3:30, which is much less than I had requested and paid for. Using Uhaul and this site made my move much more difficult. I don't blame the on site staff for this, but the over arching management structure that failed to communicate pick-up and drop-off times, or to consider what I had requested.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Alaim L. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo B. 
Rating:
5.0

Thank you, it was a very good experience…I will definitely be back again.

FRANCES C. 
Rating:
5.0

Customer did not leave a comment.

Alexanndra Q. 
Rating:
5.0

Great service from pickup to drop off

John E. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Have more than 1 truck just in case.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Have a complimentary coffee, water, snack as the customer waits to be attended.. the service was great. 👍

martin H. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
4.0

Customer did not leave a comment.

Amandajo P. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Drop off was perfect.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Very smooth / quick check in

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Awesome experience

Xavier C. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Personnel friendly and helpful. Online reservation worked well.

William C. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

DUANE G. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

mobile app improvement was stuck in at final stage and awaiting for approval keeps load. The guy at counter had to cancel the reservation order and recreated the new order.

SHAOCHI H. 
Rating:
5.0

Great service!!!

liyizhi K. 
Rating:
4.0

I was not asked of I wanted to use my debit card for payment (preferred method). When I told the agent, she said, the payment had been processed. Please have your agents ask important questions.

GEOFFREY K. 
Rating:
5.0

Thanks again as always 😀

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

keep up the great job.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
3.0

Van was very dirty on the outside. Hard to see out the windows.

YVONNE B. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
4.0

Customer did not leave a comment.

priscilla P. 
Rating:
5.0

Customer did not leave a comment.

CAESAR C. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

CLARA W. 
Rating:
5.0

Truck was not clean and employee call 24 hours later and wanted the truck back? like I was not going to bring it back.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Great customer service

CECILIA H. 
Rating:
2.0

I made a reservation for a certain time, they call me and told I had to pick it before that. You get here and the building is closed.Make sure vans are clean, the one I got was dirty I had to sweep it before putting my stuff in it. Also I was charge for gas ( which I return just the way they gave it to me) (I took pic of the dash board before and after I got in the van) told the guys there, he said he couldn't fix it because my credit card had been charged already he need a manager to fix it. But there wasn't one on site. According to him I should see a refund in 3 days. We'll see. First and last time going there.

ROCIO P. 
Rating:
5.0

Positive and gentle

OLGA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES I. 
Rating:
5.0

Customer did not leave a comment.

TAMMY K. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Nothing. We had and EXCELLENT experience.

Wesley M. 
Rating:
4.0

99 cents a mile is high if you can lower that I think you will get more people to rent your trucks

ROXIE C. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

MOISES C. 
Rating:
5.0

When i asked about closing hours and truck return information i was given conflicting answers from 2 different employees at the rental location. So returning the truck was a bit complicated. Maybe you could make sure employees are up-to-date on that info. Other than that the overall experience was great. Thanks!

KURT H. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
3.0

Customer did not leave a comment.

THERON L. 
Rating:
5.0

Thank you, all went well.

ROBIN P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Ana is an asset to your bus Ness she is customer focus and you are lucky to have her I would go back to this Uhaul

ALEX D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

SUE S. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
1.0

The U-Haul personnel in California in general need a complete overhaul or retraining for customer service skills. The dispatching and various California locations are either understaffed of are very unorganized, and were not inviting at all. Once I got to the Southern California location, I got the run-around to when and where I can drop off the truck and auto transport. Not all the locations accepted the super long units, so I was driving an empty truck and auto transport around for 2 days, and when I finally found a place to return them, the staff were late to work to open the gate. I was parked in the middle of the street with flashers on until they arrived.

BEHZAD R. 
Rating:
5.0

Customer did not leave a comment.

QUINTINIII H. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

DUANE LOUIS C. 
Rating:
5.0

Thanks

RAYMUND E. 
Rating:
5.0

Customer did not leave a comment.

JOY B. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
1.0

The retail/clerk was very rude and uninformed about the services they offer. If it wasn't for the need to move my items on the day of my reservation I would have canceled. I opted to do they 24/7 pick up/check out and had questions regarding how to do it so I went inside to the clerk. When I approached them they seemed to be bothered by the questions that I had because they also where not familiar with the service. In addition, the rental unit was filthy in the inside when I picked it up. The vechicle needed brake maintainace and the facility new about this and still rented it out.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Great customer service overall as well.

Carlos T. 
Rating:
5.0

They were very helpful and accommodating. I've already rented from them again and will be going back for all of my trailer and moving truck needs.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

ANA P. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Great Customer Service! Great Employees! Very friendly and understanding! Fav place to go to! Thank you guys for everything!

JIMMY A. 
No reviews have been submitted for this location.

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